Godrej Appliances Complaints & Reviews

My name is ajith kumar k p. Resident of thiruvarppu in kottayam district kerala.i am purchasing a godrej washing machine from konnattu digital palace karukachal kottayam on[protected]. the machine is not working, i have complaint the service center .i week later no response. yesterday kottayam service center a person will call me and said that today[protected] attend the complaint . nobody will come today . i am not going to office today the service center person will come to my home . nobody willnot come to my home . poor customer service . i have lost a leave from my office . rectify my complaint today immediately . .my complaint reference number is [protected]. my location is thiruvarppu in kottayam district . a message from godrej technican - cochin-ajay kumar will be attending the call. your kottayam service centre phone [protected] a person calling me . today clearing the complaint . but nobody will come . i lost my time for waiting the service person . improve your service . I request to take my complaint in hand n help get through my problem soon.

Purchase Godrej Fridge Cold Gold Infinity about nine years ago. Now I need some Door plastic bottle racks and Vegetable tray Lid cover. I had placed a order to Authorised service centre to Mr. Siddique at Nai Sadak, Kanpur. Repeatedly contacted to service center, but of no response. If a company can not supply spares, how can expect a good market share. Not supplying spare earns bad name. Please look into my requirement and provide soonest possible or atleast contact at Mobile no + 91-[protected] for details. Your early reply will be very much appreciated. Thanks. Ram Saran Dube Kanpur. U.P.

My name is Siraj Ali Dingankar. Resident of mira road. I'd purchase godrej washing machine a year ago which is in warranty period. The company technician has to replace the circuit of the appliance. They are showing negligence in repairing since 15 days now. I'm calling them continously but they aren't responding for the same. I request to take my complaint in hand n help get through my problem soon. Thank you My contact details: [protected]

I wanted to bring to your notice that there is no proper service given to any of the products purchased by us. Several calls are made for the sales of the products but very bad after sales service. In the recent incident, my complaint for washing machine is not attended for more than 72 hrs after being promised that the complaint will be attended in 24 hrs. The service Engineer (Mr. Ajit Tiwari-[protected]) promised that he will attend the complaint by 10 am but came late to attend the complaint late. Complaint no-B[protected]

on30 october my double door refrigerator stopped working i launched complaint in customer care with my registered no [protected], man from service center came and replaced relay charging 1140/- for it and 550/- as service charge but the very next day the machine stopped working and the service centre guys assured us to replace it .but still its not done.Now mr Ramakant service engg refered us to Mr Shafique service head Agra and he is saying he is not able to rectify our problem and it is better if we get it done at some personal end.

I am having serious problems getting timely service against my AMC for Godrej appliances. I have paid in advance Split AC - AMC No [protected] for 4 years Rs.6254/- and Refrigerator - AMC No [protected] for 2 years Rs 2954/-. I am fed up of calling customer service and their false appointment promises. I wish to cancel my AMC and ask for a REFUND.

Dear Manager & In-charge, Date: 06/10/2015 ( Godrej consumer services) (My Mobile: [protected], Kolkata) I have purchased a GODREJ NWX 380SD COSMOS refrigerator vide Invoice No: SP633 on 6/6/2015 from Fair Deal International (J.S), 52 Santoshpur Avenue, Kolkata-700075, (Contact oerson, Sudipto Banerjee, Phone:[protected], Mobile: [protected], Kolkata). The refrigerator started malfunctioning (cooling failure) within few days of purchse and I contacted the authorised service provider, M/S S.S Enterprise, 19 Keyatala road, Kolkata (contact no: 700029) for rectification of the problem vide service order n0; 238703 date: 22/6/2015. But till date, neither they are able to rectify the problem nor providing a replcement with a new refrigerator. This is simply horrific post sales service. These people have made a mockery of the reputation of Godrej products and reliability index. This has greatly tarnished the image of Godrej service and product credibility. Is this the professionalism and consumer credibility of Godrej ? I am really aggreived and socked to undergo this hardship and harrasment. If the problem is not resolved within few days, I will have no alternative but to move to the consumer court for the dispensesation of justice in the long run. Thanking you and best regards, Ms Gargi Srimany (For Mrs Brinda Kundu) 1, Lake East, 1st Road, Kolkata -700075 (Mobile: [protected], Kolkata)

Purchased fridge from VIJAY sales lajpatnagar Delhi its giving too much noise having named lower door registered comp to customer care technical staff dinesh came but saying after coming after an hour but never came inspire of my ten reminders to customer care and three mails from where some robot giving same reply without helping spoken to seniors of complaint deptt but no help they don't care at all. Pl never purchase a godrej appliance. Gulati

I refer to my request no 613079. I had placed a request for installation of 1 ton split ac model No Godrej 12FN3WOU-3* to be installed on mOnday i.e. 2.11.15. However the lackadaisical approach of the service centre and customer care ensured that the timely installation got delayed. None of the Godrej guys have the slightest amount of decency or professionalism to even update me about the status. i have been repeatedly following up but i am given random numbers to contact but alas! There is no response. I am now unsure if it was a correct decision to purchase godrej ac . I never knew i had to pay for being a Godrej patron. Such careless people who deceive the brand and customers.!! I shall now seek legal options. Being tolerant is a curse

Respected Sir, I puechased a split AC of your company from M/S Sonu Electronics Ferozpur City Punjab.Within the warranty period I loadged a complaint of ice forming and M/S Sonu Electronics send a service man .He did the first free service.I again inform the dealer after finding that the problem was not solved.After loadging complaint three four times your company send a service man from M/S Kabir Elec.your service provider in Ferozepur.But the problem was not solved and I noticed by your SMS that my complaint was closed by you.Then I registered my complaint at your helpline on [protected].But surprisingly it was also closed with the remarks that I have said that there is no problem.So I please request you to solve my complaint Hoping you would do the best . Thanking You Truly Yours Ravinder Chawla 138, Golden Enclave, Ichhe Wala Road Ferozepur City-152002 Punjab

To
Godrej Appliances Support

CC
Harsh Gautam


Oct 28 at 1:20 PM


Sir,

I have purchased washing machine but after passing three months this machine was not workd properly and breakdown and also not fulfill the requirement as represented by the authorised representative.


It has various complaints like spin basket, timer switch, drain switch, drain pipe, water pipie, gear box, belt, inner lid, loose switches, breakage wash tub, breakage of spin tub, dryer system, low quality of machine body etc.

it these circumstances there is manufacturing defects in this machine therefore it is requested that kindly replace the machine or refund the cost of machine.


Sent from my iPhone
Harsh K Gautam

[protected]

Block-R-52-H, dilshad garden,

Delhi-110095


[protected]@yahoo.co.in


Begin forwarded message:


From: Harsh Gautam
Date: 26 October 2015 at 10:35:14 IST
To: Godrej Appliances Support
Subject: Fwd: Request received: Re: [Godrej Appliances Support] Re: Re: Online Service Request - Appreciate the Services. State/City -Delhi.


My machine is still not working since 3/10/2015 and my complaint still pending


Sent from my iPhone
Harsh K Gautam's

[protected]

[protected]@yahoo.co.in


Begin forwarded message:


From: Harsh Gautam
Date: 26 October 2015 at 08:44:49 IST
To: Godrej Appliances Support
Subject: Fwd: Request received: Re: [Godrej Appliances Support] Re: Re: Online Service Request - Appreciate the Services. State/City -Delhi.


Sir
This is in regard to that I have purchased washing machine in last year December which is not working properly since it's purchase and I have repeatedly complaints for its various defects because some of parts have already been changed in this year but still defective.

Sir I am using godrej appliances since last 11 years and recently purchased new refrigerator and this washing machine but this machine fails to our satisfied us and may loosing one of the customer.

It is my last request kindly replace the machine or refund the paid amount.

In these circumstances I am not able suggest any person to buy godrej appliances.


Pls do something.


Sent from my iPhone
Harsh K Gautam


[protected]@yahoo.co.in


Begin forwarded message:


From: Godrej Appliances Support
Date: 9 May 2014 at 14:39:19 IST
To: harshkgautam
Subject: Request received: Re: [Godrej Appliances Support] Re: Re: Online Service Request - Appreciate the Services. State/City -Delhi.
Reply-To: Godrej Appliances Support


##- Please type your reply above this line -##

Dear harshkgautam,

Your request (12183) has been received by the Godrej Smartcare Service Team at our Head-office in Mumbai.

We are working on your query and our branch team nearest to your location will contact you through phone / email at the earliest.

In case, you have missed out on providing your contact details, kindly write back to us with providing us the same to enable us contact you.

We at Smartcare handle Service issues related to Godrej Appliances, viz.: Refrigerators, Washing Machines, Air conditioners, Microwave Ovens, Chotucool, Water Purifiers and Home UPS.

In the unlikely event, your issue is related to a product / service of any other department/division of Godrej & Boyce Mfg. Co. Ltd., please be assured that we will forward your query to the concerned person so that they can contact you.

Kindly note that this is an acknowledgement mail only.

Please feel free to contact us at [protected] (24x7 call center) / email us in case you have any query.

We assure you, best of our attention and services at all times.

Regards,
Smartcare Team,
Appliance Division,
Godrej & Boyce Mfg. Co. Ltd.
Mumbai 400079.

To add additional comments, reply to this email.


harshkgautam

May 09 02:39 PM

This is a follow-up to your previous request #6146 "Re: Online Service Request ..."

sir,

i again request to kindly settle my complaint regarding non-working of my washing machine

details of washing machine : GWS 8502PPL (8.5 Kg)
Godrej GWS 8502 PPL Apple Green
Rs. 12, 095.00 (MRP)

complaint: - CLOTH WASHING TUB NOT WORKING
PURCHASED ON DEC. 2014

PLS. SETTLE MY COMPLAINT

WITH REGARDS,

HARSH GAUTAM/MONIKA GAUTAM
[protected]
BLOCK-R-52-H, DILSHAD GARDEN, DELHI-95
[protected]@gmail.com, [protected]@yahoo.co.in

I had purchased godrej EON washing machine on 01.10.2009. I had been delivered a faulty product. Since the time I bought it there were many complaints regarding this machine. In fear of no replacement of this product I decided to extend the warranty of this washing machine every two years which costed me approx. 3200 each. Now there is some fault again with the machine. The complaint has been booked on 14.10.2015, it has been 12 days now the issue hasnt been fixed. Godrej claims the part that has been the problem isnt available in the service centre. After a number of calls to godrej, They give me a number of their senior executive Ankit Mahajan - [protected] whose cell I have been trying since morning which is switched off.(A false number given by Godrej). They apparently have no solution to this problem. If they had the issue would have been resolved long time ago. The only thing bothering me is...the resale value of this product is Zero plus I have spend around Rs. 6000+ in extending warranty of this machine whose cost price was Rs. 13000. Now all I want is to get amount of the extended warranty which was extended on 01.10.2015 as there is no point in wasting money on this machine.

Hi. We had purchased a Godrej Fridge 27-july 2015 from Vijay Sales thane. After 1 months’ time we have been constantly facing issue of food getting spoilt. if we reduce the temperature of fridge then ice gets deposited on vegetables which in turn result in spoiling of vegetables. As we were told by Service center person that the model which we purchased is faulty. Arrange to replace the fridge with other model.As Fridge is under warranty. Our Fridge name is Godrej Eon Fridge (with Door Electronic model controller). Reg, Amol ([protected])

My name is mariadoss velangani from a.j. mills colony, warangal. i have purchased one godrej automaic washing m/c on 18th may 2012. from southern agencies, m.g. road, warangal. the model no; GWF 620 FSX[protected]. i regret to say that i have chosen your company brand to purchase. for the past one year its going on giving lots of problems. in december 2014 the belt in the motor has gone, we have replaced it. after 2 months the m/c stopped. when i called the machanic from southern agency one sadanandam came, checked and told me that the gear box was not working. then we have replaced. one month back again m/c stopped and the same machanic told me that the motor was not working. he has indented for a new motor but for the past one month he was telling the motor has not come, the motor is in the transport and this and that but sofar the motor has not come. he is not at all responding to my call even the agency staff telling some escuses every day but the result is my washing m/c is stopped for more than one month. if thisis the way of attending customer care your company name will be tarnished. so please instruct the concerned to attend my washing m/c immrdiately.

Purchased godrej edge refrigerator on[protected] from pittappillil agencies, pala, kottayam-dt, kerala with 10 year warranty for whole body .Unfortunately rust attacked the door . Complainte registered on[protected].With smart care service. On[protected] they replaced a differant coloured door before talked me over phone no [protected] that the same body coloured door is going to replace. I said ok. Audio of the telephone talk is with me. I want same coloured door as the original which godrej company made. Please do the needful. Model gde 19 b1. Refrigerator seriel no. 2eobji[protected]

I sampath booked refrigerator on 10.10.2015 with your representative mr. Sakthivel and paid rs 500 advance. Delivery date is 12.10.2015. Still this no response has come. Manager lokesh is not attending my calls for the last 3 days. What can do for this

Dear Authorities, We have purchased a above said articles from your dealer M/s Trishul Agencies Jwalapur/ Haridwar (Utterkhand) in the month of July 2015. From starting the lower door can't open by single hand, same has informed to dealer as well as your service center/costumer care they have visited so many time to rectified but not successed. In last leave a massage that the articles has exchanged. For ref Complain no. 475916 & 453395 . It is surprising to share your good self, that like Godraj company is not care his customer & company name & fame also. Pl's look in the matter personally, still we have hope that will get remedy . Thanks & Regards, Pradeep Agrawal mob no. [protected]

Hi, I purchase two A.C's 3 months back in Agra. The A.C's are working well but there was a part missing from both of them. The nozzle that throws the water outside is missing from both of them. After continuously following up with customer care there has been no solution yet. Every time I get to hear that the execute will be coming today or tomorrow. This is totally disappointing service from a big name like Godrej. I kindly request...

I am Beniwal my Service Call no J[protected] .Last month I faced the problem in Washing machine of not working.I am continuing facing the problem but from your side no response.As per your record on 18 /9/15 techanition visit but actually no body visit on 18/9/2015.Today I received SMS from your side is your problem solved but actually problem not solved. Godraj cheating with customer its not good. So please take action immediately.

I have UV Water purifire 3 stage-Godrej which is not working from 25/08/2015. I have logged complaint in 26/08/2015. They send Technician immediatly, but he was failed to resolve problem. I have made a call thrice on toll free no [protected] and they told me that within 4 to 5 days they will solve my purifire problem. Till the date they even dont have a spare parts of purifire. This is my second complaint which take a long time to solve . Kindly interfare in this matter.