Godrej Appliances Complaints & Reviews

It is purchased an a/c model no rt eon 331pd on[protected] at southern agencies d.No 47-11-18 g.K towers dwarakanagar, visakhapatnam on cash purchase no:a/10/00018 (Particulars[protected] in the name of k krishna rao (Mob:[protected], [protected]) email id:[protected]@gmail.com

Complaint:
Delay of service for installation of `ac` at steel plant qtr :110a sector-1 ukkunagaram visakhapatnam it was assured by the dealer while delivering the product, the will be installed on[protected] so far they were not attended

I happen to be the old customer of Godrej Products in my house since last 30 years, why because the product is last longing and becomes the life companion. After this prelude I would like to express my heart burnt feelings to some one who will at least read this complaint, I don't know whether some action will be taken or not, God knows, cause the product has been sold out.having said that, My complaint is I had purchased one 350 Ltrs Godrej Fridge on 07/04 /2016 from Vijay sales from Pune the Code Number[protected]Pune Baner Br.) the delivery was received on 07 Apr 16 at 1330 Hrs. and as was informed by the delivery boy that within 24 Hrs from the time of delivery the Godrej representative will come and will give me the demonstration, for the Godrej fridge working, today is 12th of Apr 16 and I am still waiting for the demonstration to take place, what is this happening?why are you making the customer fool, do you mean say that in the month of Apr in the summer season I should keep looking at the fridge and wait for its demonstration, this is ridiculous The product Name is GODREJ---EON

This is in reference to my complain no. L[protected] for my fully
Automatic washing machine..
We have taken amc last year in april 2015, this year in march 1st week
There was drying problem in the machine and your from lucknow mr yasin
Had came and told now that it is working, the next when we tried it
For washing it had then also stopped washing and drying both, then
When we contacted mr yasin he told to book another complain, which is
Given in reference above.
Next day we got call from mr shivkumar technician and he told that mr
Yasin had informed him that the pulley is not working and it is also
Not in stock. Without visiting he informed the same and told that it
Will take 3-4 days.
After waiting for another 7-8 days when i called your customer care
No. I got the information that our earlier call is closed. Then i
Registered another complain with no. 678721.
It is quite harassing and mentally unfit that your technician is
Either not fully trained or not willing to solve the problem.
Almost one month had passed than we got an sms that our complaint is closed. We are now having no trust on the godrej aplliances.

I purchased a Godrej Airconditioner on 5/4/16 through Vijay Sales, Janak Puri. The installation should have done on 6/4/16. My reference no. was D[protected]. On 6/4/16 I received a message that Ezone Mehtab will attend the case on 7/4/16 but nobody called or visited. On 7/4/16, received a messaged that Mr.Intekhab Alam will come and install the AC on 7/4/16 but nobody came nor received any call. On 8/4/16, after 3 days of purchase, I called at customer care toll free no.[protected] but always the number shown busy or Executives busy with other customers. Then SMS at there no.53636 a message received but nobody called up or came for installation. I also made online complaint vide D[protected] and mailed to there National Consumer Head but still nobody cared about listening me, calling me or solving my complaint. I do not understand why Godrej Appliances company is so careless about consumer, consumer services and resolving problem. If a consumer has purchased an AC, why they are not caring to install it even after 3 days of purchase. It is very poor and unsatisfactory from such a big brand and not expected. I am very disheartened by this act of Godrej Appliances Team.

I bought a godrej split ac from a nearby showroom(Gaur plaza shalimar garden).During buying they told me the installation will be done free and it will be done by the end of the day (03-april -2016). Then after making the payment they told me installation will be done by tomorrow and it will be done by company engineers.I didn't received any call till 11:30 am next day and hence have to submit a complaint (Z[protected]). Its already 06:30 but did not received a call from anyone. This is simply poor service and wasting peoples time, if you are late or busy somewhere you need to talk to the customer, who are waiting desperately for the installation.

Hello,

Every 2 years i am facing a problem with your refrigerator, i am deeply upset that i have to keep on follow up every year for your service.
Model no: gde23ss4, phone number which is registered with the company is[protected] in the name of vinod kumar ejanthkar

Please give a new refrigerator else i will go to consumer court.

This is the worst experience with your product.

Hi i hav booked a 1 ton split ac and cancelled it after giving booking amount that is Rs.500/ it almost 2 months nobody turnup from ur side the executive told me it wil be refunded within 15 days but dint went through i hav all the recipt wit me plz do the need ful

Mr.Snehasish chakraborty, sales executive code is 17054, contact no:[protected]/[protected] came to my house in the month february and after looking my old 220 ltd whirlpool refrigerator which was running without any problem which is offered rs.5000/- as exchange. On 28th of february he came to my house early in the morning and took advance rs.500/- and booked godrej refrigerator, model rd edge pro 210 dc 6.2 blossom. As per the application no 1998922, mr.Chakraborty mentioned mrp price is rs.21100/- and offer price is rs.16000/- so i thought difference amount may the exchange offer of rs.5000/- against my old refrigerator. I asked one godrej office[protected] for the price of above model but the receptionist said she is unable to say the price.
On 10th of march the product i received at night 9:30/9:40pm and seen that the invoice is showing totally difference. The unit price is rs.18427.95, trade discount 3580.73, vat @14.5% 2152.84. Only rs.1000/- adjusted against my old refrigerator. This is not acceptable to me. It is totally difference scenario.
I hope that you should take immediate action against my exchange offer of rs.5000/-.
On 13th march, 2016 i mailed the following & got reply as under .

Original message
On mar 13, 2016 7:48 pm, "santosh paul" wrote:

Mr.Chakraborty (Sec:17054)
When you visit to my house to sell the product of godrej refrigerator you have given a leaflet that you are offering exchange offer of rs.5000/- maximum. In this view i told you my whirlpool refrigerator is running till date without any problem. After looking physically you told me that i will get rs.5000/- exchange offer.
In continuation of that you call me end of february 2016 and said that the offer valid till 28th, can book by rs.500/-. I told you that i will be out of station on 28th february 2016. You came on 28th morning and taking advance of rs.500/-. In application form no 1998922 you mentioned as below:-
Product price (Mrp) (Rs.) 21100/-
Offer price of product (Rs.) 16000/-
Advance amount (Rs.) 500/-
Balance payment (Rs.) 15500/-

While going out i didn’t tell you about the exchange offer amount of rs.5000/- because i was hurry to go out and seen that mrp and offer price difference is 5000/-.
At the time of delivery at 9:40pm delivery man was so hurry and remove the cartoon and fix the refrigerator. Later the delivery man signed the invoice. I could not see the invoice before delivery otherwise i will reject to receive the product. As per invoice no 80i /93212317 dates: 10/03/2016 the unit price is showing 18427.95 trade discount is 3580.73 and against my old refrigerator (Whirlpool) unit price is -1000.00.
So i hope that you will refund rs.4000/- against my fully running refrigerator. Or you return my refrigerator.
Now you decide and let me know immediately and if it is not justified i will complain to godrej & consumer forum with my all documents against you.
Just you think opposite: if you are in my position and i am sales man, will you accept? Nobody will accept 1000/- against running one. By deception cannot build your carrier keep your mind.
Regards
S.K.Paul, ex.Deputy general manager, it

His reply as under
Reply, reply all or forward | more
Snehasish chakraborty

To
Santosh paul
Mar 14 at 11:47 pm
No problem sir.I dont misgide u.R u want this u will do it.This is all ar 100% perfect.

I purchased a washing machine with model wt 600c 4 ko5a7 on dt 13022016 mfd by godrej & boyce mfg ltd. throu Nirmal Agencies Nellore AP. The demo was shown on the other day, The same stopped functioning from dt.16022016. Name of the technician attended was informed to be Mr.Ahemed. Mail mail id is [protected]@gmail.com

Dear Sir,
The subject fridge had a problem of cooling as there was no cooling effect. Complaint was lodged on[protected]. to ph. No.[protected].( Compliant registered in the name of Mohinder Anand, mob. n. [protected]). One Mr. Obedullah khan inspected the fridge and suggested to change the motor. He took Rs. 2000.00 as advance and went. one Mr. Anthony (his mob. n. [protected]) came to the house and filled Oas. After that also the fridge not working properly as there was cooling in the fridge. This was told to Mr. Anthony and he visited next day and said to keep the fridge off as it requires change of part( appears to regulator). After that Mr. Anthony not turned up and he was not attending to the call. Though once he promissed to attend to the problem but never turned up. I again contacted the office in ph. no. [protected]. But there was proper response from the office too. Till today the fridge is not in use. We are facing lot of problem without fridge.

We are regular user of Godrej products including steel bureau be of its high quality and sincere in attending to the problems. However we were totally not happy this time the way your authorised dealer irresponsible attitude to complaint lodge to him.

I request to immediately look in to the problem and instruct the authorised center to rectification action.

Yours Sincerely,
Mohinder Anand
Mob.No. [protected], [protected]

I have purchased a new washing machine Edge of Godrej company in june 2015. while installing it has seen that the timer is not working properly and compalint entered. after 10days they resolved. again after 3 months the spinner shown compalint, after a long fight with the service company COOLLAND MANJERI, replaced the spinner motor. now, on 18/02/2016 the same complaint has come. and registered with them on 18/02/2016. so far they are not look into the matter eventhough I contacted many of them in the Company. my family consists of two children and wife, are strugling without the machine.what shall I do????


Thanks
Anandan

Hi Godrej Service Centre Mumbai,

This is regarding my complaint dated 18/02/2016 B[protected] from Soumyajit Poddar. I too have faced a similar issue with Godrej EON refrigerator (twin door) . This was purchased a couple of years back on an exchange offer for my 30 year old working Godrej refrigerator. Had thought of exchanging the refrigerator with a new latest product from Godrej.

However am facing a similar issue where cooling has stopped in the freezer compartment leading to melting of ice creams and no formation of ice. Day 1 : engineers visits, checks and confirms that there is an issue with gas and the gas team will come on 19/2 and check. Today the gas technical team comes and checks and confirms that the issue is with aluminum pipe and there is leakage. HE also confirms that this is a general issue with Godrej refrigerators and that now the company from 2015 has started using copper pipes. This clearly indicated that Godrej is very well aware of the design flaws in its product which cannot withstand for more than a few years. And this is precisely the reason why Godrej has come up with copper pipes in their latest refrigeration models to market.

Can the Godrej Technical team investigate what customers are being charged for a faulty design. We do see Car companies recalling cars or replacing the faulty part free of cost. What can't a reputed company like Godrej deliver the same service standards to its loyal customers over years.

Would appreciate a reply from Godrej Service team.

Regards
Soumyajit Poddar

I have bought godrej single door refrigerator on 2012, which is having a warranty of ten years. The door started rusting with in 2 years .so I contacted the dealer where I purchased the fridge and they send serviceman to inspect the same.they checked the fridge and gave me receipt for inspection by demanding a sum of Rs 250 with out giving any prior information regarding the fault.My fridge is still on warranty period and I am confused about this issue. So I kindly request you to take necessary action about this issue as soon as possible,

2 godrej split ac has been installed 8 month before by putting hole for drain pipe, but the hole has not been closed by using POP as per installation method and the suggestion for closing is also not informed to the customer, due to heavy rain in chennai, the rain water came in to the room through hole. godrej cust care is not taking the complaint.

I purchased a Godrej refrigerator (Model : RH EDGE DIGI 192PDS) on 14 March 2015. from a chennai based dealer. The price of the refrigerator is Rs. 17, 550/-. After 1 week of installation, The defrost function stopped working. The chill tray has full of ices & we could not keep milk packets on ice tray. I have raised a complaint with customer care at TOLL FREE #[protected]. The service technician came and made some repair. After a week, The same problem persists. Again, We raised a complaint. The technician came & made some repair. The same problem still persists. So far, We have made complaints about 7 times. Still, We face the same problem. The refrigerator is unusable. When the technician visited our home last time for repair, He promised that he take up the issue to top level and replace the product completely if the problem persist again. While LG refrigerator is functioning without any hassles for so many years, I am surprised how this brand refrigerator is not functioning even for a month. I feel that I have been cheated. I presume that Godrej is the best brand. Now, Godrej has cheated us. I request every one to think twice before buying a product from this brand.

Godrej semi automatic washing machine SA 7.0 kg GWS 7002 PPC CORAL PINK purchased from Pittappallil Agencies, Tiruvalla vide Retail Invoice No.17-SI-8845 dated 8.3.2014 with two years warranty. The Filter or dust collecting bag damaged after about 10 months. I contacted Pittappallil aagencies, Thriuvalla and they directed me to contact M/s.Fridge Place.. I contacted them and got attended other problems with machine on[protected], 1-8-2015,[protected] and 2nd/3rd week of December 2015 but the above part was not replaced due to non-availability of the same at their end. kindly arrange to replace the Filter/Dust collecting bag in the machine so that dust being pasted in the clothes can be avoided. Thank you for taking early action.

I have purchased a Godrej Airconditioner from my near by agency. Their staff came and fitted the AC, but there were some Electrical wiring issues at my home. There were no power plug in that room. so we did not connected the AC with Power at thet time and we have taken around 2.5 moths for making a power plug at that room after all we connected the AC and checked, there were no cooling, we called the agency and their technician came home and checked. They told there is some major issue and Godrej Service team will do the service. Please note that we did n't have used the AC for a second too. If your guys do a checking they can understand that AC did not used even for a hour. If this is the procedure, I think its better to by a used one. While we are deciding to buy an AC, my uncle suggested me to go for Godrej, this is the third Godrej AC our family using. That's why we gone for Godrej and we got a worst service from your side. I request to you to do the needful to replace the product with a new one immediately.

I purchase new Double door Godrej eon model on 29-12-15 from Sathya at West Tambaram and already bookd for Demo Call no is C[protected] on 29-12-15 But for the past 3 days no body came fod installation & demo And also contacted no. of times regarding Godrej service Centre No [protected] and always telling the our technician will contact soon .Still today nobody call me Even Ihe more delay for Demonsrtation why? Supose for repair we booked docket how many days will take Poor communication and service Kindly do the necessary arrangement for Installatio and demo as early as possible' L.GOVINDARAJAN [protected] [protected]@yahoo.com Give reply

Here there is a leakage in freezer and fungus generating in fridge door where if service people clean also it generates in 10 days it is only 10 months old from the purchase the issue is there but service people not properly respond kindly make a proper arrangements to resolve the issue as soon as possiblr regards ravi/sundar [protected]/[protected]

I have a fully godrej washing machine which is under 2 years AMC with Godrej Smartcare. I had registered a complain on 14/Nov/2015 vide complain registration no. 137114, stating that the dryer is not functioning. The service representative came for inspection and said spare parts needs to be changed and will cost around Rs. 2500/-, which is agreed to. Till this date the service has not been done despite numbers reminders and follow ups. When I went for escalation mode, I did not proper feedback. Today when I again reminded them, the service reperesentative mr. murugan ([protected]) was saying that no point in repair go for new machine. When I told him that I would escalate, he said that you are free to escalate to anyone and priority would be given to those customers who have been affected in the recent Chennai flood. I reminded him that my complaint was before the Chennai floods, mr. murugan said that no point in going for repair and better go for new machine. if that is the case why was the AMC done. when I escalated to mr. moses[protected], I did not get proper response. I need a resolution immediately. my contact no. is [protected] name - venkatasubramanian.s place - kodambakkam, Chennai email id : venkatasubramanian.[protected]@outlook.com If the washing machine cannot be repaired, I would want full refund of the AMC amount that was provided or have it repaired/replaced immediately