Godrej Appliances Complaints & Reviews

Dear Sir, My name is Rabin Krishna Ghosal, Santoshpur, Kolkata 75, I'm booked one number 240ltr RT EON 240P 2.3 refrigerator (carbon leaf - under bajaj finance emi scheme) and one number water purifier GP 200 (cash on delivery scheme) dated 2nd june 2015 on free godrej camp. Your sales representative Mr Amar Ch Bhunia and Mr Arindam Mondal booking and receive rs 2000 by cheque for advance payement terms andcommitted that product is delivery within 7days. Bajaj finance approved my loan on 6th june 2015. I am informed your senior sales executive Mr Arun Mahapatra for the same and he assured us that those products will deliver on 9th june 2015. But after 9th june he told us that the carbon.leaf color not available and he again sent his junior Mr Arindam Mondal to my house for changes the booklet, and again he confirm us that the delivery will come on 12th june 2015. Now the most horrible thing is today your delivery man come to my house only refrigerator and claim full amount . When I telling the why I am pay the full amount because this product book by bajaj finance emi scheme those delivery people also surprised. They talk to Mr Mondal and Mr Mahapatra and they return new refrigerator again. So I am really hopeless for this type of service. I WANT TO CANCEL ALL ORDER. So please advice and help for the same. With regards R K Ghosal [protected]

We have a refrigerator, 25 years old which was repaired last year and compressor was changed. And now it is not working again from last 8 days and compressor is within warranty period. I have booked a complain with your company on 10th June, 2015 and complain no.is F[protected]. Service provider came and said that compressor will be changed and gas will be refilled and charges will have to be paid for gas refilling. Charges told by them is very high. Last year Rs. 700 were charged and now they are telling Rs.1200 will be charged. technician told Rs.1125 will be charged including service charges and their head told Rs.1200 will be charged excluding service charges. And when we told him that technician told different charges, he replied so rudely. And they also told that warranty period for Gas will be provided for 3 months only. Complaint is still pending and service provider has charged visiting charges from us also. And we have received a message also that "complaint is completed", but it is still pending. You are requested to see in this matter. Either repair our refrigerator, otherwise we would have to take help from consumer forum. Name- Tarika Jain Complaint No.-F[protected] Contact No.[protected]

I have purchased Godrej-Edge refrigerator (in Warranty ) last year 2014 whose door got "Rust". I have already registered complaint 2.5 months before but complain is still unattended and furthermore company is closing my complain by giving false reason that "customer has no problem". So I request you to kindly consider my problem and attend my complain as soon as possible and also "take appropriate action for not attending my complaint". Contact number:- [protected] Name:- Jitender kaushal Complaint number:- [protected]

I have purchased Godrej-Edge refrigerator (in Warranty ) last year 2014 whose door got "Rust". I have already registered complaint 2.5 months before but complain is still unattended and furthermore company is closing my complain by giving false reason that "customer has no problem". So I request you to kindly consider my problem and attend my complain as soon as possible and also "take appropriate action for not attending my complaint". Contact number:- [protected] Complaint registered by the name "Jitender Kaushal". Complaint number- [protected]

I had purchased your product STORWEL MODEL -2, from your franchisee - godrej interior in thousand lights, chennai on 4th June 2015. On purchasing I had paid an additional 300 rs for the storwel legs. This was promised to be sent with my wardrobe on the day on delivery (6/6/15). On receiving the wardrobe, the delivery person informs me that he was not aware of the billing of the legs and as such it should have been provided to me on the day of purchase. I immediately called to the shop just to receive a very rude and irresponsible from the sales executive Ms. Ranjeetha. I was very unhappy with her response and at a loss of 300 rs. The wardrobe is very heavy and I cannot fix it by myself. I hope you take this complaint seriously and do the needful

Dear sir, I bought 1.5 ton airconditioner from bajaj elctronics on June 02, 2015. I was promised by the sale executive Irfan mobile number-[protected] that they would get my ac installed by June 03, 2015.i bought this Airconditioner for senior citizen at my home who is unable to bear this June heat. I have trying to call Irfan for last 2 days but he is not picking up the call. last evening i called up the customer service and registered a request for AC installation. I was again promised by the Executive that My AC would be installed by 11AM today. Again the technician who called up last night and committed to come by 11AM today is not picking up the call. Kindly arrange to get this resolved at the earliest or i would like to return this AC and get my payment back.

S V service center complaint no 34134 technician Nawaz This is my worst experience with this service technician person after taking the money and replacing the part the fridge is even gone to more worst condition. When contacted on phone he gives surety he will be coming to my place again and check it again to which he is not turning up at all, Very first time when he replaced the damaged part the connections were not given properly and my fridge got completely damaged and stopped working The parts which he has replaced are non standard and has charged me 3000 rupees.

Dear Sir, I am writing this mail though I am hopeless about receiving a fruitful response. I registered a service request for my Godrej window AC on 19th May 2015. Call no. L[protected]. I received the SMS informing the expected time of service engineer to contact me. Unfortunately no one called me after 24 hours. I called back and then someone called me and fixed an appointment. The engineer came late and checked the machine. He told me that the gas had been leaked and it had to be recharged in workshop for which the machine should be transported to their place. He gave me estimate and assured that the machine will be delivered within next two days positively. He charged 300 Rs. as visiting charge and did not give me any receipt for this as he was not carrying any job sheet with him. Late night some trolley puller contacted me on phone and came to take the AC and he was also not carrying any receiving or order sheet for the same. on 22nd May I contacted the workshop and asked about the delivery of my machine. The man told me that machine had been repaired and was on trial before delivery so it might took some more time before delivery. In the evening someone called me from workshop informing that the cooling coli was also defected and needed replacement. He took my consent for replacement and assured me the prompt delivery of machine within one or two days. on 24th May when I asked again about the time of delivery he told that the cooling coli is not available to them and they are arranging it from their head office and it will be delivered soon and they will inform me within next few hours about the exact time of delivery. I waited for their phone for a long time but had not received any call. I worked Godrej customer care number again and registered my grievances to the senior authorities and received only verbal assurance that the matter would be resolved very fast. No one contacted me for next one day. On 23 I registered my complaint again to the authorities and I was given number of some Mr Ajay of Lucknow. I called him and asked the situation. He told me that it would take 4 more days for delivery of machine. Meanwhile I had a hot talk to him so he assured me a standby machine till then. on 25th May some Mr David called me and informed that they had arranged a standby AC and it would be fitted till 10 am on 26th May. I had to go for an urgent meeting but I left it as someone had to come to fit the AC. No one came. In evening at 6 pm I received a call again from Mr David and he said that it would be sent by 7.30 pm positively. Unfortunately no one came again. After wait of 5 days I called customer care again and explained the whole story and got one more verbal assurance only. Now it has been 12 days and I have to tolerate the scorching heat without any AC. I am very sorry to receive the help from Godrej. I have been a very old customer of Godrej appliances but now I am very much disapointed by the service and attitude of its personnel. I request you to kindly return my AC without repair with anote that you and your company is not able to repair a product of your company even after 2 weeks. I am very much sorry to buy a Godrej product and more sorry to trust the service from Godrej. Now I am so hopeless about the services and response of the company that I am going to start a campaign on social media against Godrej and smartcare very soon making people aware of the poorest service of company. Dr. Anand Agarwal ​252/10 Rakab Ganj Nehru Cross, Lucknow​ MMIG-188 Ramanagar, Aish Bagh, Lucknow Mobile-[protected]

Hi, My name is Arvind Sharma and i live in Delhi, I had made a complaint of my ac on 24 may 2015 but still no one hear us.Now its 28 may 2015, not even a single person come to us from godrej to hear our complaint. Last year i also faced this kind of problem. Its my first and last mistake which i did by bought anything from godrej. So if anyone can resolve our complaint, i'm very thankful to them. Arvind Sharma [protected]

I did complaint on 22nd May 15 and customer care told me u r complaint get resolve with in 24 hrs. ...but today is 27th May 15 n still no sign of technician. Last three days I have been talking to customers everyday n they promised me ur complaint get resolve with in 24 hrs. ..This is the way to treat the customer. ...plz request to look this matter. ...Thanks my complaint no is B[protected]. My register mobile number [protected].

I have bought a godrej 1.5 ton ac from bajaj electronics at panjagutta in hyderabad..this is my second purchase of a godrej ac from them.i was surprised how under the grade service godrej offers.customer care reps who never stand up to their installation commitment..who never come on the date promised to the customer, who never pick calls when called back and use such a horrible tone when responding to the customers.i received a call from number [protected] regarding my ac installation and the person committed to me that the ac installation would be done before evening that day, but i never received any call from them nor did anyone turnup at my doorstep till late evening..when i tried to contact the same num from where i got a call from.nobody picked up my call..after several attempts a customer care representative received my call and when asked that nobody turned up to install my new ac..he vaguely replied saying that my residence dosen't come under his area and he transferred my call to another rep of a different area.when I asked him then how he called me and committed me the time..he simply said "we just said, it isnt possible, so just wait for another day for installation or ure wish" I was shocked to hear such an answer from the person..If Godrej dosent even bother about their commitments or even their customer care reps arent trained to even talk properly to their customers.I really wonder whether anybody else would even look at at buying godrej products in near future.

I shankar b sawant take a refrigrator on5/8/10from vimal enterprises parly having 1+4 year warrenty, on23/5/14 my refrigrator can not works I call to customer care technician comes take 1500 rupees and replace compressor after that on 3/4/15 my refrigrator works poorly very low cooling, I call to customer care technician comes and said it require 2600 rupees he take 275 and went, my refrigrator can not works please help me .my cell no [protected] .

Dear Sir, we have purchased 6 Godrej door locks less than six months ago. Already one of them got jammed from outside and is not working. Please look into it as we trust the Brand Godrej. Thanking You, Dr N. Jain 2403B Oberoiwoods, Goregaon (E) Mumbai 63 [protected]@gmail.com

I had purchase godrej split AC on 13/5 and had called service centre approximately 15 times most of the time they don't attend my call and if so, they tell lie that technician will visit tomorrow- and then afternoon and then at 6-30pm after then they said that technician will just visit you and will call you for address... yet no technician visit as today is 22/5

I HAVE BOOKED A SPLIT AC ON 30/4 DIRECT TO THE CO AND THEY PROMISED ME TO INSTALL AC ON OR BEFORE 8/5 BUT TILL 14/5 NOBODY IN GODREJ RESPONDED MY CALL AND ON 14/5 THEY PRESSED ME THE CHANGE THE MODEL AND WHEN I AGREE TO AGAIN TILL 19TH THERE IS NO RESPONSE FROM THE CO AND EVEN NOBODY IN THE CO IS ATTENDING MY CALL AND SERVICE CENTRE AND TOLL FREE CALL CENTRE EVEN DENYING ME THAT THEY HAVE NO CONTACT NO OF GODREJ APPLICANCES. IT IS MY WONDER THAT GODREJ BRAND IS SO POOR AND DEEF DUMB AND BLIND THAT A CUSTOMER VOICE IS NOT LISTENING TODAY OR EVEN FOR 20 DAYS. MY APPLICATION NO IS 1039129, PAYMENT MADE THROUGH THE CHE AND CLEARED IN CLEARING ON 7/5/ VERY VERY POOR COMPANY AND VERY BAD EXPERIANCE, WILL NEVER RECOMMEND OR PURCHASE THE GODREJ PRODUCT

I have booked multiple complaints for AC not cooling. Everytime engineer visits and checks and goes away. The gas needs to be refilled which is pending for nearly an year now. The AMC is done upto 2016 but even then there is no resolution for my AC problems. Godrej officials, Service officials donot even pickup the calls and if they do, give false assurances. I want to get this problem fixed or else I want to get compensated for my money of AMC and mental harassment I faced due to non-functionality of the AC.

It is very unfortunate that the concerned person in Kharagpur region Mr Dipak Ghosh is not helping us. I have bought a fully automatic washing machine two years back and it is not working now. I have registered complaint on 9th May, 2015. Till date the technician has not come. On Sunday, 10th May I received a message that the technician is unable to locate the address. But before that I did not receive any call from him to locate the address.Moreover, I stay in IIT kharagpur campus which everyone in Kharagpur knows. So it is clear that the representative had not arrived at all. I immediately complained again in the toll-free number and also spoke to Mr. Dipak Ghosh and everyone confimed on 11th atleast the machine would be repaired. But till now, neither I have received any call from them, neither got the service. Kindly help. My details are: Dr. Srabanti Mukherjee Address : BF-3/17, IIT Kharagpur Campus. Kharagpur, West Medinipur- 721302. Phone: [protected]

I bought a godrej refrigerator around fourth month of 2013 and suddenly around a month later it set on fire due to which i had to loss my expensive things which were in that room because the fire went viral and spread everywhere.I had done like four complaints the numbers of those complaints are 116368, 471623, 4782272, 430058 after complaining so many times i got a call from Mr Sandeep and Mr Alok, They told me that they will exchange my refrigerator with new one and they will even pay me for the loss but that never happened they asked me for the new refrigerator but i declined the offer but now i want either the money of refrigerator or a brand new refrigerator.

Dear SIr, Kindly note I Mr Monoj Sarker had purchased a fully automatic Godrej EON washing machine model no. WT EON 650 PFD on 19.01.2014. At the fag end of the year of purchase the machine started giving trouble and a complaint was lodged.On 16.03.2015 the service engineer reported that the gear is defective and it needs to be replaced.The service engineer was unable to replace the gear on 24.03.2015, hence the machine was taken to the workshop on 09.04.2014 and returned on 11.04.2015 But the machine still found non functional even after the gear replacement. Again a complaint was lodged vide Call no.K[protected] on 11.04.2015.A Service Engineer was sent on 14.04.2015 .This time a fault was found with the Pulsator. We were told that the Pulsator will be replaced.But till date even after repeated reminders no action has been taken to replace the same. Hereby I request the company to take immediate action and do the needful at the earliest. Its quite disgusting and extremely disappointing to find a reputed company like GODREJ failing to provide proper after sales support to the customer Thanking you Yours faithfully Monoj Sarker [protected] monoj.[protected]@yahoo.co.in

Purchased one new washing machine and it was been installed on 9th April 2015 by authorised service technician. Now the problem is after finishing the wash function the machine is getting off and drier is not working. Please send your engineer immediately.