Godrej Appliances Complaints & Reviews

Dear Sir, we have purchased 6 Godrej door locks less than six months ago. Already one of them got jammed from outside and is not working. Please look into it as we trust the Brand Godrej. Thanking You, Dr N. Jain 2403B Oberoiwoods, Goregaon (E) Mumbai 63 [protected]@gmail.com

I had purchase godrej split AC on 13/5 and had called service centre approximately 15 times most of the time they don't attend my call and if so, they tell lie that technician will visit tomorrow- and then afternoon and then at 6-30pm after then they said that technician will just visit you and will call you for address... yet no technician visit as today is 22/5

I HAVE BOOKED A SPLIT AC ON 30/4 DIRECT TO THE CO AND THEY PROMISED ME TO INSTALL AC ON OR BEFORE 8/5 BUT TILL 14/5 NOBODY IN GODREJ RESPONDED MY CALL AND ON 14/5 THEY PRESSED ME THE CHANGE THE MODEL AND WHEN I AGREE TO AGAIN TILL 19TH THERE IS NO RESPONSE FROM THE CO AND EVEN NOBODY IN THE CO IS ATTENDING MY CALL AND SERVICE CENTRE AND TOLL FREE CALL CENTRE EVEN DENYING ME THAT THEY HAVE NO CONTACT NO OF GODREJ APPLICANCES. IT IS MY WONDER THAT GODREJ BRAND IS SO POOR AND DEEF DUMB AND BLIND THAT A CUSTOMER VOICE IS NOT LISTENING TODAY OR EVEN FOR 20 DAYS. MY APPLICATION NO IS 1039129, PAYMENT MADE THROUGH THE CHE AND CLEARED IN CLEARING ON 7/5/ VERY VERY POOR COMPANY AND VERY BAD EXPERIANCE, WILL NEVER RECOMMEND OR PURCHASE THE GODREJ PRODUCT

I have booked multiple complaints for AC not cooling. Everytime engineer visits and checks and goes away. The gas needs to be refilled which is pending for nearly an year now. The AMC is done upto 2016 but even then there is no resolution for my AC problems. Godrej officials, Service officials donot even pickup the calls and if they do, give false assurances. I want to get this problem fixed or else I want to get compensated for my money of AMC and mental harassment I faced due to non-functionality of the AC.

It is very unfortunate that the concerned person in Kharagpur region Mr Dipak Ghosh is not helping us. I have bought a fully automatic washing machine two years back and it is not working now. I have registered complaint on 9th May, 2015. Till date the technician has not come. On Sunday, 10th May I received a message that the technician is unable to locate the address. But before that I did not receive any call from him to locate the address.Moreover, I stay in IIT kharagpur campus which everyone in Kharagpur knows. So it is clear that the representative had not arrived at all. I immediately complained again in the toll-free number and also spoke to Mr. Dipak Ghosh and everyone confimed on 11th atleast the machine would be repaired. But till now, neither I have received any call from them, neither got the service. Kindly help. My details are: Dr. Srabanti Mukherjee Address : BF-3/17, IIT Kharagpur Campus. Kharagpur, West Medinipur- 721302. Phone: [protected]

I bought a godrej refrigerator around fourth month of 2013 and suddenly around a month later it set on fire due to which i had to loss my expensive things which were in that room because the fire went viral and spread everywhere.I had done like four complaints the numbers of those complaints are 116368, 471623, 4782272, 430058 after complaining so many times i got a call from Mr Sandeep and Mr Alok, They told me that they will exchange my refrigerator with new one and they will even pay me for the loss but that never happened they asked me for the new refrigerator but i declined the offer but now i want either the money of refrigerator or a brand new refrigerator.

Dear SIr, Kindly note I Mr Monoj Sarker had purchased a fully automatic Godrej EON washing machine model no. WT EON 650 PFD on 19.01.2014. At the fag end of the year of purchase the machine started giving trouble and a complaint was lodged.On 16.03.2015 the service engineer reported that the gear is defective and it needs to be replaced.The service engineer was unable to replace the gear on 24.03.2015, hence the machine was taken to the workshop on 09.04.2014 and returned on 11.04.2015 But the machine still found non functional even after the gear replacement. Again a complaint was lodged vide Call no.K[protected] on 11.04.2015.A Service Engineer was sent on 14.04.2015 .This time a fault was found with the Pulsator. We were told that the Pulsator will be replaced.But till date even after repeated reminders no action has been taken to replace the same. Hereby I request the company to take immediate action and do the needful at the earliest. Its quite disgusting and extremely disappointing to find a reputed company like GODREJ failing to provide proper after sales support to the customer Thanking you Yours faithfully Monoj Sarker [protected] monoj.[protected]@yahoo.co.in

Purchased one new washing machine and it was been installed on 9th April 2015 by authorised service technician. Now the problem is after finishing the wash function the machine is getting off and drier is not working. Please send your engineer immediately.

Hi, I am getting very fed up with my AC which I purchased 3 years back, since it installed it started discovering so many technical issues and every now and then I had to chase Godrej Service center guys and every time they had taken more than 3 days for just an initial visit. I had get my AC Gas filled by Godrej but it got drained up in one month and after calling them again they said it'll now be on chargeable basis which is due to expire in warranty, we had to pay the money for Gas filling and after that every year we are facing this Gas issue and paying handsome amount for maintaining this piece of junk. This year, we came to know that it's compressor got some issue and need immediate replacement which is under 5 year warranty, now Godrej guys are telling me that I have to pay 2600 for gas filling as compressor will out of gas once replaced, now my question is - 1) How can they ask for money for Gas as this is a part of compressor only and due to fault in compressor the Gas will be draining up. 2) If I want it to be replaced without Gas, what the problem in this ?. This is my product, I have paid for this purchase and now wanted it to be replaced without any consumable item. (In this case Gas is became a consumable item for me which is shouldn't as this is the only thing which differ AC from normal Fan, but due to technical issue with the product, I am forced to get it filled every year and spending more than 2k) I also would like to let all of you aware - 1) I had already paid more than 8 thousand to multiple AC vendors for Gas filling. Even I paid 2000 a week ago to another AC vendor for Gas filling. 2)Godrej people and technician was not able to install it properly and after assurance still my gas is getting leaked again and again. 3) This is really very pathetic, firstly we are purchasing a product with the name of Godrej as Godrej was a market leader and famous for good performance. After selling low quality and earning their profit, they still like to keep earning with this type of tacts. 4)If someone from Godrej is reading this - please stop selling cheap and low quality product, you were great in past but now you are just making fool of your customers by degrading the quality. 5) Technical staff is also not competent and made so many mistakes in my case. 6) Short of manpower. Please help me as myself and my family already suffered a lot due to mental harassment and summer weather. Regards, Rohit Kumar +91 [protected] Complaint number - D[protected]

Hi, we have purchased TWO - Godrej GSC 12 MINV WOM 1.05 Ton Inverter AC from Girias, Malleshwaram, Bangalore on 21-April-2015, Bill Number: FS/MSM/142. As part of purchase, free standard installation is promised by Godrej. We have called Godrej via girias for installation, with call number: N[protected]. Today (30-April-2015), Installation person (Technician) has come for installation and started putting hole into room wall, with hammer and some sort of iron rod, which in turn created a hole on wall which is very uneven and not in proper round shape. They did not use or placed Plastic Wall PIPE and CAP provided with the AC Set BOX, They Installed the copper pipes and cables on the bare chipped wall hole. They did not even cover the hole with the wall cap provided with the box. when we asked them to cover the cables with the encapsulation tap, they rejected to do the same and later did after arguments and he did not even cover the hole with while cement provided in the AC set box. They did only one AC installation and went, they keep telling that is not possible this is not possible. Technician called his boss over phone and gave to me, that person told to put proper round hole on brick wall it cost extra 2500/- rupees and he is not giving proper tools to technicians. We are very much unsatisfied with the installation and very disappointed on the our decision to go with Godrej :( Requesting Godrej to send Technicians with proper required tools and should do proper hole in the wall, else it looks very bad and ugly, again we need to search for Cement work people and close the holes in the wall. Installation in pending for one more AC, which needs additional Copper cables, for that Technician told which cost 750/- Rupees per meter, its too much, why is this so costly?? and installation stand used costed 900/- why is so costly?? Please to the needful. -Kumar Guru [protected]

Recently purchased and AC directly from godrej. Got the AC but no one came for 3 consecutive days for Installation.After Talking to Salil(Mumbai head) that person sent an guy and after installation we noticed the AC is defective and not cooling at all So we asked for replacement but this Culprit peoples are not refunding money neither replacing and the sale guy who came to door Mr Girish is not receiving my call. Don't buy anything from Godrej they are fraud.Instead go for LG they provide better Service.

I had purchased a Ultraviolet water purifier on 09th April 2015, show room sales man (National radio electronics co. Kannur) confirmed that Godrej technician will install the same within two days. However when called on 11th they informed that technician will come on next day. This process repeated till 18th April 2015. Also I received call from Godrej call center on 18th asked the secret number, which was sent as SMS to my mobile to inform the technician once satisfactorily installed. However I didnt inform that number to the caller. Then i called Godrej customercare number [protected] and asked about the installation of the equipment. However they informed that even if the customer is purchsed the equipment on 9th April, they are not aware of that and a complaint can be registered. They didnt confrim when the equipment is going to be installed. So called manager of the call center was talking irresponsibly like the is giving the product free of cost with their kindness. This attitude of the manager of the Goderej company is not acceptable.Product of the godrej purchased by me is not with the kindness of godrej company or with the kindness of the irresponsible manager of the company. Hense I request the company to decently install the Godrej product purchased by me or take it back immediatly. I am writting this With all unhappiness and dissatisfaction and I dont want any kindness of the Godrej company or Godrej call center manager.

Hi Sir I am really apologetic for bringing to your kind attention the service level of the Field staff and the Service Centre handling the same. In the Initial instance I was informed that the call shall be attended within 24 hrs of placing the reuqest I have purchased a Godrej Refrigerator on 18th Oct 2009.Being more than 5 years, I have applied for an AMC {Annual Maintenance} which is in force until 14th Nov 2015. At present since Monday 13th Apr, there is no cooling effect. Not sure of the Fault within and so all the things kept inside have got spoilt. I have raised a call with Godrej Customer Care[protected] on 15th April 2015 @ 8:30 am. The call was then diverted to the Technical Service Centre responsible for attending our area. The competency of the guys hired by Godrej for Servicing is seriously questionable Due to Power Maintenance in our area yesterday, where the Current supply is cut from 9 am to 5 pm, my father (being generous enough not to have your technician waste his time unnecessarily in traveling ) called back to the Customer care and informed them to send a Technician to attend the Refrigerator by Morning today. I received a call from Service Centre +[protected] and the staff informed that a person will be attending. She also inquired if any SMS has been sent with the CRN number and a 3 digit number, that needs to be shown to the Technicial staff. Until now (16th Apr, 8:30 pm) there is no SMS that has been received on +[protected] Call reference raised via Online :C[protected] I called up the Service Centre at 9:45 am today @ 66619989 and the person attending the call informed that the Area technician in not well and hence another technician, who was looking at Kelambakkam area shall be sent by evening or else as first on Friday . To make sure I insisted her to send by today evening lest to avoid any further delay. The Service Centre person called and informed y Father on +[protected] that a technician will be calling and attending.Since there was no call until 7:15 today I made a follow up call and asked the current status. I was informed that the Field staff shall be attending only tomorrow.Since I have official commitments, it shall be good if I can have the technician attend before 10 am on 17th Apr 2015. I am afraid if the technician takas so much time even to check and confirm what is the issue, not sure how much time it shall take thereafter for rectification.

I have raised a complaint on 25-Mar-2015, the technician visited after 2 days and told that Gas need to be filled and the concern person will visit you tomorrow. But till today no one has visit for gas filling. We have taken your AMC and you are treating your customers like this. Again on 6-Apr-2015 I have raised the concern but no response. Waiting for the resolution ASAP.

I had purchased a double door refrigerator . The door handle was broken a year back launched the complaint but issue was not resolved. Last month again I contacted the customer care and launched the complaint . Till date I contacted them almost 10-15 times but they have not replaced the handle yet.

My self dastagiri, my mobile number is [protected]. I am a customer of godrej company all my home appliances from godrej compnay only, but from past four months onwads my lcd tv remote not working, regarding this i spoken to godrej customercare executive with [protected]. But he simply registered a query and told me that we will send our technician to u r home. But till now any one of godrej technician not yet visited my address and which i have been submitted to customer care. As a godrej customer i am expecting call from godrej to my [protected] number.

sir, Godrej Applince hasnot given diwali offer gift {jmg maharaja} by lucknow office as per written commitment after purchase of fridge.After lodging complaint [protected]@godrej.com replied through email on 19th Nov.2014 on my request no.29957 and Ms. Subia Momin replied through request no.29958 that they are working on my complaint and forwarded my complaint to Lucknow office to Mr. M.J.Rafat, Associate Manager Direct Sales Appliance Divison-LUCKNOW, which is creating this problem.Mr. Rafat told me through email that JMG are in transit and it receive by 8th December2014 and he will deliver it as soon as he receive it.But that day colud not come till today.About this problem I have send two letters to mumbai office and Lucknow office on 3-3-2015 through registered post no.A RU[protected]IN and Speed Post No.EU[protected]IN.I have not receive any positive responce from Both Offices of Godrej.How this company is tolerating this type of Associate Manager Direct Sales Appliance Divison-LUCKNOW which has no responsibility of his comany's reputation and consumers are facing this type of superficial problems.

Fantastic sales pitch: "You will be drinking purified water from tomorrow" After booking it on the same day.It took 8(6 working) days to process the order. Wrong installation: The competency of the guys hired by Godrej for installation is seriously questionable. First the guy asked us to get a "T" installed on the tap for water purifier. Which we did.Turns out the product came with the "T" itself. So he replaced the previously installed "T". And bravo it started leaking. The previous installation didn't had any leaking problem (since we were using the tap water while the guy came around for installation 4 days from date of invoice ). Faulty Product:I am not sure if the product is faulty or its installation mistake but the water purifier works even when there is no power supply. Water simply flows through the water purifier when there is no power supply. On queried about the functioning of the product the guy didn't answer any queries. Bitterly disappointed in the service offered by Godrej. Having previously used Godrej washing machine and Refrigerator went with the same brand name. But it turned out to be a mistake.

sir, i had booked a washing machine from ur sales person. After delivery of product they assured me to send the service engg. next day, they took my old washing machine as a exchange on 17/03/2015. but till date no service engg. has came for installation & 2 days dirty clothes are laying as it is. i call ur persons to take care of it, but nobody came till date. kindly send the service engg asearly as possible.

This is Shubham Kumar Jayswal. I have taken Microwave Oven from Godrej which turn s out to be biggest mistake of my life. The Oven is rarely used but every 2 months it has to be repaired. One fine day my oven stopped working. I gave a complaint when I was in RT nagar and Jakkur Layout. Twice in two different places and spoke to many people but the issue was never. People from Ganga Nagar Service center came and told me that the PCB is not working. However, I was 100% sure that it was an issue with Magnatron was not working as it was not heating anything. It has been 2 or more than 2 years but the issue was not fixed. I even spoke to some manager but as usual I got stupid service. Here are the detail of the people I spoke to in Ganga Nagar Service Center: Gopal: [protected]Godrej Service Center: [protected]Sudeesh: [protected]Kailash: [protected] Later, I gave a complaint again when I was in Jakkur Layout and somebody came and told me that PCB is gone. I decided to get this checked by some one else as I was sure it was magantron problem. I got it checked by my brother who owns a Electronics showroom and Service Center. He confirmed that the issue is with Magnatron. I again gave a complaint and he told some one called Vasu: [protected]. He replace the PCB but it did not work. He replaced Magnarton and still it did not work. Now the condition was more worst as it was giving short circuit int the Oven. He left stating that he will send someone else. I spoke to your call center people and they kept telling me that they will arrange a call back but that never happened. I kept calling to your call center and spoke to many managers but none of them arranged a call back number. Few of them gave me Contact number of manager of Service center MR Ramesh: [protected]. I called on this number and one lady picked the call. She told that she will check with tech and call me but that never happened. I kept calling on this number but they kept disconnecting the call. I even called the customer service again and they gave me another number which is : [protected]. I called them and they sent a technician after so much of request. Ramchandra Reddy: [protected] came to replace the magnatron. I was ready to pay the service charge but not the magnatron. I called your customer service again and spoke to the same lady supervisor who hung up the call on my face. The technician did not replace the parts as he was not informed about it. I am left out with no where to go. I am sick and tired of it. I am taking this complaint to consumer court for sure now. Thank you for the service you have given. I again got few numbers mentioned below. Vijay/Mohan: [protected]/72 (Its of no use)Arun Kannan: [protected] (He no longer works there) Dinesh Supervisor who told me to call Arun who is no longer working with Godrej. I again called on [protected] and spoke to some lady. She told that she will check and let me know but that also did not happen. She hung up the call. Priya was the person I spoke to. She said that she cannot give me service center manager number.