Godrej Appliances Complaints & Reviews

I bought a fully auto-matic washing machine from godrej company via snapdeal.com and it was not working properly since the day it got installed. I made regular complaints to the company and their technicians came to attend the calls but even after identifying the defect they did not had any action . Instead they till now keep saying we'll see to it, we'll try our best to do something, we have made reminder mail, and all. i am too fed up now. half of their technicians say your complaint s invalid, half say ya you are right we"ll see to it. yet no action has been taken. so i need your help. pleaseseek into the matter. my recent complaint no. is D[protected].

Hi, This is sangareswaran.v, godrej customer from chennai. My registered mobile no is :[protected]. I purchased new washing machine holding model :GWF650FC, product code : 4G15M2, Serial No : [protected] on 20th Sep 2014 . I really felt bad with continuous inlet problem in the machine. I had logged the complaint many a times and the coil has been replaced, but still facing the same issue. I humbly request you to replace the machine as soon as possible.

Respected sir, MERA NAAM RAGHVENDRA MISHRA HAI.MENE LAGBHAG 1 MONTH PEHLE GODREJ WASHING MACHINE 814 LE THI.BARABANKI KE DISTIBUTER SEEMA RADIO CENTER SE LIYA THA.LENE KE 4 DIN ME HI VAH KHARAB HO GAI HUMNE PHONE KIYA SEEMA RADIO PER. SERVICE CENTER SE DO LOG AYE. UNLOGO NE AUR KHARAB KAR DIYA...ABHI TAK AISE HI CHALTA AA RAHA HE.SEEMA RADIO CENTER WALE AB COMPLAIN BHI NAHI SUNTE..AB HUM AAP LOGO SE HELP KI ICHHA RAHTE HUI . COMPLAIN KARTE HE...TURANT HI KOI KADAM UTHAYE. .. THANKYOU ... SEEMA RADIO CENTER MISHRA MARKET BARABANKI-225001TIN NO.[protected]

Worst technician service Refrigetar not cooling Dear Sir/Maam, I am one of your customers of your Godrej products, Mr. Imran Pathan from Daund dist: Pune. My registered mobile # with you is: [protected] I am your esteemed customer since years and i always wanted to be, and i was very much satisfied with all your products till my recent purchase of godrej refrigerator abt. 18-20 months ago. However iam suffering a very bad to worst technical service since then. My Refrigerator was 1st. repaired by condenser replacement by your service technician for Rs. 2800, however it worked only for 2 days, and again i suffered the same issue. I then called up your service center people, they tried to repair it thrice or four times however they were not able to fix it permantly. Now my fridge is damaged by your incompitent service technicians to such an extent that it is out of repairs, so now i want a replacement for my fridge. Therefore I am requesting you to consider this as an hot issue and solve my concern asap. before i work my case either ways! Thanks & Regards, Imran Pathan [protected] Comlent number [protected] [protected] [protected] [protected]

I purchased GFE25T2 model on 31/1/11 I have been receiving consistent problem as it was under warrantee I would complain when the fridge stopped working they would rectify, but after warrantee period I was forced to enter AMC as it used to stop all of a sudden, I havethedatei. Details... Every time tis happens I have to find new hours help to store my food items, which is really causing agony. I need permanent solution very year when this happens the technician change the timer. I need permanent solution. This time in a year two timer has been changed... After paying for the machine, and for tha AMC too, why should I bear the brunt of handling tis defective fridge. Pl. send an technician to solve the matter permanantly

I bought Godrej EON PF650 washing machine from M/s Jain Traders - Thane on 20.10.2013. On 26.10.2013 It had drain problem, attended by technician. Again on 6th & 18th June 2014 drain problem occurred. On 21st June 2014 they replaced drain motor. On 30 Sept 2014 display disappeared, they replaced PCB board. On 7th November abnormal sound started while spin operation. Now they advised for replacement of Drum assembly. I had argument with service provider for replacement of faulty machine, they advised to lodge complaint to smartcare website. I lodged complaint on 8th November to Godrej smart care through e-mail. Till now nobody has responded. The noise problem is also unattended. I want replacement or refund fro faulty machine as after two year of warranty period we cannot afford the cost of replacement of major parts. Nitin Hule

We purchased Godrej Eon A.C on 13th march2014, and it has started having gas leakage problems. when we first complained on 15th oct 2014 and then they send an engineer, who said the A.C is having gas problems, he will have to add a can of gas, but then does not bother to show up, again after a week we complained, the engineer came and told last time he had forgotten to fill up the gas can into the AC. and now again, we are having the same problem with it, we have complained on the 4th Nov 2014, still the problem is pending. What a third class product. We demand a replacement of the AC. as they have such low quality and worst service in all India. It seems no one is cared about Godrej's name value or so. Such disappointing service. on that they dont provide us with anyones number so as to we can complain a responsible person.

I had bought a godrej split AC on 29th of may 2014 from seals india, ahmedabad, gujarat. Since that this AC heaving a problem with gas leakage. I complaint 3 time in last 5 months. But the issue is same, last complaint i made on 22nd of Oct. Your service engineer said that issue is same with gas problem, they took my AC for replacement of some parts. Today is 11th November and still my AC is with you people. Yesterday I call your service manager Mr Irfan and he give me answer that your AC is in spacial case so it will take 3 to 4 more days. They promise me that they will come and fit my AC last week on Wednesday. I had talk your both service manager in ahmedabad Mr irfan and Mr Mukesh both are lying to me. Yestarday I call to your customer care no which is[protected] for two time and your customer care exucative told me some will call me in 15 min to talk to me regarding this issue. But yet i have not receive any call from your side. Now i think to solve this issue i need to go for consumer court to get justice. Thank You

I purchased Godrej eon washing machine 650 PF from M/s Jain traders on 12.10.2013. On 22.10.2013 Machine had drain problem. M/s Mansi Ent. attended the problem saying setting error. Same problem occurred on7.6.2013, 18.6.2013 & 21.6.2014. They replaced drain motor. On 1.10.2014 display of machine disappeared, they replaced PCB board. yesterday today i.e.8.11.2014 error E3 started appearing frequently & abnormal sound started while drying operation. Now they will replace mechanical assembly. I want to replace the faulty machine with new one as after two years of warranty period we cannot afford to pay for these major repairs.

Sir/Madam, I had purchased one Microwave machine (Rs.10, 260) and fully automatic washing machine (Rs.15, 940) on 09.08.2014 through your salesman Mr.Bappa Dey (Code:2624 and Contact No.[protected]) vide order booking application no.1796525. At the time of booking order your saleman promised to give one Bajaj Iron and one Laundry bag as gift alongwith the delivery and the same was recorded on the order booking application. Both the Microwave machine and Washing machine was delivered on 11.08.2014 against cash payments. However, the gift items were never delivered. I requested your salesman Mr. Bappa Dey a number of times over phone and each time he assured to deliver the gift items very shortly.Since almost three months had already been passed away since the purchase of products, I request you to look into the matter to ensure that the gift items are delivered to me at the earliest without any further delay. Thanks & regards, N.K.Bagchi Kalyannagar Housing Co-Operative. P.O.Kalyannagar. Dist.North 24 Parganas. Kolkata-700112. West Bengal Mobile no. [protected]

I'm Saket Shukla. I have purchased 2 Godrej Split ACs of 2.0 TON (3*) capacity from Sargam Electronics on and around April'14 . One of the Split AC is having issues (Not Cooling) from the day I purchased it and raised 5-6 complaints regarding the same, Every time technician comes and fill in the gas.It cools for 1 day to two and same problem comes again. I have raised the point that this is faulty product delivered to me and asked for replacement but Godrej service executive never gave any positive response. I wrote the same issue to Godrej around 2 months back about the ACs. On which I got assurance from Mr. Ravi Sethi (Area manager, Godrej) that if the issues occured again proper resolution will be done as I was insistng and telling him that the product is faulty and asked him for product replacement. Now The number provided by Mr Ravi sethi ([protected]) is itself not working. And its now clear that Godrej is planning to pass the time and wanted the warrenty period to be over so that no responsibility lie on their shoulder. I'm now totally frustrated with the Godrej product and even with the services Godrej has provided.

This is suvadeep ghosh, purchased one godrej washing machine(GODREJ GWS 6502PPC/6.5 K.G.--RED) on 19/10/2014 from "GREAT EASTERN APPLIANCE PVT. LTD.(CHANDANNAGAR), certain object delivered on 21/10/2014 to my postal address which is... "38 BANERJEE PARA ROAD, P.O-SHYAMNAGAR, P.S-JAGGADAL, DIST-24 PARGANAS(N) PIN--743127" Till today no technician has visited to my address for demonstration. I have repeatedly called your customer care no:[protected] several time but nobody has respond taken care of this problem. Today afternoon again I have been said(by MR. SHAH) that some one will call me certainly within 5 p.m. but as usual no phone call has been landed up to my registered cell no which is [protected] till now. Tell me one thing have I done any crime purchasing a Godrej product?If anser is yes then from tomorrow I will make sure that nobody surrounding me should do the above crime. Before purchasing it I had quit good experience about godrej servicing. I hope this complain should make some positive move from your side.Find out the exact problem and solve it as early as you can.Waiting for your positive feedback eagerly, otherwise I have no option to knock the consumer forum for further assistance.

Hi, This is suvadeep ghosh, purchased one godrej washing machine(GODREJ GWS 6502PPC/6.5 K.G.--RED) on 19/10/2014 from "GREAT EASTERN APPLIANCE PVT. LTD.(CHANDANNAGAR), certain object delivered on 21/10/2014 to my postal address which is... "38 BANERJEE PARA ROAD, P.O-SHYAMNAGAR, P.S-JAGGADAL, DIST-24 PARGANAS(N) PIN--743127" Till today no technician has visited to my address for demonstration. I have repeatedly called your customer care no:[protected] several time but nobody has respond taken care of this problem. Today afternoon again I have been said(by MR. SHAH) that some one will call me certainly within 5 p.m. but as usual no phone call has been landed up to my registered cell no which is [protected] till now. Tell me one thing have I done any crime purchasing a Godrej product?If anser is yes then from tomorrow I will make sure that nobody surrounding me should do the above crime. Before purchasing it I had quit good experience about godrej servicing. I hope this complain should make some positive move from your side.Find out the exact problem and solve it as early as you can.Waiting for your positive feedback eagerly, otherwise I have no option to knock the consumer forum for further assistance.

I purchased (18th Oct 2014) "Godrej 20 litre GMX 20CA3MKZ Microwave Oven Convection Microwave OvenMetallic Silver" for which I have been requesting product demo (request : P[protected]) since (20th Oct 2014) last 7 days. We called godrej customer care case numerous times but each time they said technician will contact within 4 hours. 3-4 days they just fooled us. Later they gave us service station number from Pune city. Again, Local person/technician confirmed to send person same day. I insisted him to commit on exact time, he replied as if he is doing social service by sending person the same day and did not confirm time. And as usual no one turned. I re-dail the local number to check status but I found that local number was on switched-off mode in most of time during the working hour and when it ringed no one use to pick it up. Local service person did not have ethic on how to talk with lady. Godrej customer care really sucks. I really ashamed of buying godrej product. I advised not to buy godrej product at any cost. These people are unprofessional and tell lies. They wasted my entire diwali by keeping me busy and waiting with them. Worst purchase and experience of my life...! Never buy Godrej products...!

my double door fridge is not working. 1st complaint lodged on 24 MAy 2014. since then complaint has been closed 4 times without resolution unilaterally. fridge still not working. my compaint no. is [protected]. first they said part is not avaiable, then they changed that, ...than they say relay needs change...now they say bring it to showroom, or sell it off ...

Dear Sir, I bought Godrej split AC in 2010, I face problem in the AC when this summer is started out I launched the complaint at least more then 20 times till now, there technician came and make the temporary arrangement & now at last they told to buy new indore unit as this one have problem and they are not able to sort out. I m really surprised to heare this thing frm them as the unit is only 3 year old. Is the Godrej using this much cheap quality stuff now, as we generaly buy the product to see the reputation of the company but heare I m really surprised to see too much bad quality of the unit & the response of the service center. The response is really very bad after so many reminder they send there person to attend the complaint. Can u please help me out to resolve my problem, as the problem is still going on.

MY name is DEEPAK VISHWAS MOHITE Ihad purchased Godrej fully automatic machine on 5/08/2012 from Kalyan Vijaysells Maharashtra with 2 yrs warranty but from the beginning machine was givingproblem due to major defect in product. Idid so many calls/compliants many times technician came and return back withoutsolving the problem & after long struggle company de sided togive me my refund money excluding vat tax Iagreed on that and company taken machine from my house and I was waiting forthe cheque but this timecompany play new policy against me that they purposefully given me wrong namecheque, my name is DEEPAK VISHWAS MOHITE they put my name DEEPAK VILAS MOHITE on cheque and refuse to give me correct cheque they told me in Invoice the name is like this that's why we made this and we unableto give new cheque but my question is this who makes Godrej invoice is thismade by customer or company I send my machinesale/purchaser copy, customer cash memo receipt, my id proof all are having my correct name on it and nowthey are not answering my calls, smart care only gives new compliant numberwithout solving the problems I send hard copy of all the mails with companyside reply to company address by post RD………. so is this companies new business policy to cheat the customer in thisway by sailing faulty product without refunding money ! Is company CEO also adopting this type o[censored]nnaturalbusiness polices thorough his staffs who is related to this/in this case?

Hello sir I purchased the GODREJ refrigerator in Chennai ( 26.06.2009 ). I face lot of problems, From purchased date to still now. Mainly I realize, the more Noise and ice forming from your refrigerator. Same problem occurs day by day. I had to complained more times to customer care. But there is NO RESPONSE. 3 years Before your executive came and check something, collect rs.800 from my side 15 days before the refrigerator is shutdown. .ITS UNUSUABLE. The same day I complained to customer care but they take my complaint after 5 days. I think your customer care is very busy to attend the complaints. Some executive came and tell, that is gas leakage problem, compressor problem .etc… They said compressor failed. Already they charged rs.250. again they want rs.5000. Now my fridge position is fully ‘DISMANDLING’ My mother is diabetes patient and she need to carry some medicine in fridge for cooling condition and my 3 months child has to be need carry some medicine and foods etc. Already I informed those problems to your CUSTOMER CARE lot of time but there is no response. The complaint number 1) C [protected] The complaint number 2) C[protected] Customer care give the number of your manager and executive and Personally I call to them. First time they attend the call and said ‘ I take action very soon ‘ like this….after there is no response from your side. ( particularly they are not attend my call ) Last 15 days I realize that I am mentally disturbed Last 8 years I am changing 2 GODREJ fridge. IS THIS YOUR CUSTOMER RELATIONSHIP?????? IS THIS YOUR QUALITY??? Are you looking only for MONEY?? Are You don’t want customer satisfaction ??? You know very well, In market we have new fridge available Rs.6000. I want to RESPONSIBLE REASON from your side. Otherwise I am going to CONSUMER COURT, there is no way. Best regards Rajasekar [protected]

I am Srinivasan, my mobile number is [protected]. I bought a RT EON 260 Godrej frost free fridge on[protected] from Viveks, north usman road, T nagar. Bill no is [protected]. It was working fine till 8 months, in the month of August, we noticed some change in the cooling, in the next couple of days, it completely stopped cooling. I made a first complaint on 13th August, call no is C[protected]. A technician called balaraman came and examined and said, the gas needs to be filled. Then another technician called Ganesh came and he filled the gas. It was working fine for 2 weeks, again i faced the same problem. I made second complaint on 8th September, call no is C[protected]. Again they re-filled the gas. it worked only for a week. On 18th September i made 3rd complaint, call no is C[protected], again balaraman technician came and he said some block was there and tomorrow they will fix it. Next Ganesh came, he said condenser has a problem and the company will call back. When i called the service company today ( [protected] ), he says that, he expected i will call him because condenser does not comes under warranty and it can be fixed only on Monday. I spent 21K to buy this Fridge, and now for the past 2 months, I am struggling with this Fridge, the technicians who attends the complaint are not technically stronger to identify the correct problem, and each time i had to wait at least a week to get is solved. After spending so much money, why should i be bothered with all these issues ? I am really frustrated and fed off with the godrej Fridge and the service provided. This is irritating me too much. I need a replacement, I hope at least i will get a proper response.

Dear Sir/Madam I have purched Godrej refrigrator on 30/08/2014, Your Staff Mr.Ramesh (Contact No.[protected]) promised to give the gift worth Rs.1000/- but I did not get sofar, I was mentioned the Tax invoice cum challan also. Regarding this I have many time contact your personnel but he did not given proper answer . I have exchanged old refrigrator In the application form the old refrigrator cost mentioned Rs.4, 220/- but Tax invoice cum challan mentioned Rs.800/- which one is correct. More over he said the new refrigrator contains tuffend glass door but no such a door available, regarding this I asked your Person (Mr.Ramesh) he is not answer properly. Please look into the matter and clarify the same. Godrej Item description in the Tax invoice cum challan 2LZBCL RTEON240 P 2.3 CARBON In application form : RTCON 240 P2.3 2 LZB. Regards R.Sudhakar