Godrej Appliances Complaints & Reviews

sir, Godrej Applince hasnot given diwali offer gift {jmg maharaja} by lucknow office as per written commitment after purchase of fridge.After lodging complaint [protected]@godrej.com replied through email on 19th Nov.2014 on my request no.29957 and Ms. Subia Momin replied through request no.29958 that they are working on my complaint and forwarded my complaint to Lucknow office to Mr. M.J.Rafat, Associate Manager Direct Sales Appliance Divison-LUCKNOW, which is creating this problem.Mr. Rafat told me through email that JMG are in transit and it receive by 8th December2014 and he will deliver it as soon as he receive it.But that day colud not come till today.About this problem I have send two letters to mumbai office and Lucknow office on 3-3-2015 through registered post no.A RU[protected]IN and Speed Post No.EU[protected]IN.I have not receive any positive responce from Both Offices of Godrej.How this company is tolerating this type of Associate Manager Direct Sales Appliance Divison-LUCKNOW which has no responsibility of his comany's reputation and consumers are facing this type of superficial problems.

Fantastic sales pitch: "You will be drinking purified water from tomorrow" After booking it on the same day.It took 8(6 working) days to process the order. Wrong installation: The competency of the guys hired by Godrej for installation is seriously questionable. First the guy asked us to get a "T" installed on the tap for water purifier. Which we did.Turns out the product came with the "T" itself. So he replaced the previously installed "T". And bravo it started leaking. The previous installation didn't had any leaking problem (since we were using the tap water while the guy came around for installation 4 days from date of invoice ). Faulty Product:I am not sure if the product is faulty or its installation mistake but the water purifier works even when there is no power supply. Water simply flows through the water purifier when there is no power supply. On queried about the functioning of the product the guy didn't answer any queries. Bitterly disappointed in the service offered by Godrej. Having previously used Godrej washing machine and Refrigerator went with the same brand name. But it turned out to be a mistake.

sir, i had booked a washing machine from ur sales person. After delivery of product they assured me to send the service engg. next day, they took my old washing machine as a exchange on 17/03/2015. but till date no service engg. has came for installation & 2 days dirty clothes are laying as it is. i call ur persons to take care of it, but nobody came till date. kindly send the service engg asearly as possible.

This is Shubham Kumar Jayswal. I have taken Microwave Oven from Godrej which turn s out to be biggest mistake of my life. The Oven is rarely used but every 2 months it has to be repaired. One fine day my oven stopped working. I gave a complaint when I was in RT nagar and Jakkur Layout. Twice in two different places and spoke to many people but the issue was never. People from Ganga Nagar Service center came and told me that the PCB is not working. However, I was 100% sure that it was an issue with Magnatron was not working as it was not heating anything. It has been 2 or more than 2 years but the issue was not fixed. I even spoke to some manager but as usual I got stupid service. Here are the detail of the people I spoke to in Ganga Nagar Service Center: Gopal: [protected]Godrej Service Center: [protected]Sudeesh: [protected]Kailash: [protected] Later, I gave a complaint again when I was in Jakkur Layout and somebody came and told me that PCB is gone. I decided to get this checked by some one else as I was sure it was magantron problem. I got it checked by my brother who owns a Electronics showroom and Service Center. He confirmed that the issue is with Magnatron. I again gave a complaint and he told some one called Vasu: [protected]. He replace the PCB but it did not work. He replaced Magnarton and still it did not work. Now the condition was more worst as it was giving short circuit int the Oven. He left stating that he will send someone else. I spoke to your call center people and they kept telling me that they will arrange a call back but that never happened. I kept calling to your call center and spoke to many managers but none of them arranged a call back number. Few of them gave me Contact number of manager of Service center MR Ramesh: [protected]. I called on this number and one lady picked the call. She told that she will check with tech and call me but that never happened. I kept calling on this number but they kept disconnecting the call. I even called the customer service again and they gave me another number which is : [protected]. I called them and they sent a technician after so much of request. Ramchandra Reddy: [protected] came to replace the magnatron. I was ready to pay the service charge but not the magnatron. I called your customer service again and spoke to the same lady supervisor who hung up the call on my face. The technician did not replace the parts as he was not informed about it. I am left out with no where to go. I am sick and tired of it. I am taking this complaint to consumer court for sure now. Thank you for the service you have given. I again got few numbers mentioned below. Vijay/Mohan: [protected]/72 (Its of no use)Arun Kannan: [protected] (He no longer works there) Dinesh Supervisor who told me to call Arun who is no longer working with Godrej. I again called on [protected] and spoke to some lady. She told that she will check and let me know but that also did not happen. She hung up the call. Priya was the person I spoke to. She said that she cannot give me service center manager number.

This is Shubham Kumar Jayswal. I have taken Microwave Oven from Godrej which turn s out to be biggest mistake of my life. The Oven is rarely used but every 2 months it has to be repaired. One fine day my oven stopped working. I gave a complaint when I was in RT nagar and Jakkur Layout. Twice in two different places and spoke to many people but the issue was never. People from Ganga Nagar Service center came and told me that the PCB is not working. However, I was 100% sure that it was an issue with Magnatron was not working as it was not heating anything. It has been 2 or more than 2 years but the issue was not fixed. I even spoke to some manager but as usual I got stupid service. Here are the detail of the people I spoke to in Ganga Nagar Service Center: Gopal: [protected]Godrej Service Center: [protected]Sudeesh: [protected]Kailash: [protected] Later, I gave a complaint again when I was in Jakkur Layout and somebody came and told me that PCB is gone. I decided to get this checked by some one else as I was sure it was magantron problem. I got it checked by my brother who owns a Electronics showroom and Service Center. He confirmed that the issue is with Magnatron. I again gave a complaint and he told some one called Vasu: [protected]. He replace the PCB but it did not work. He replaced Magnarton and still it did not work. Now the condition was more worst as it was giving short circuit int the Oven. He left stating that he will send someone else. I spoke to your call center people and they kept telling me that they will arrange a call back but that never happened. I kept calling to your call center and spoke to many managers but none of them arranged a call back number. Few of them gave me Contact number of manager of Service center MR Ramesh: [protected]. I called on this number and one lady picked the call. She told that she will check with tech and call me but that never happened. I kept calling on this number but they kept disconnecting the call. I even called the customer service again and they gave me another number which is : [protected]. I called them and they sent a technician after so much of request. Ramchandra Reddy: [protected] came to replace the magnetron. I was ready to pay the service charge but not the magnetron. I called your customer service again and spoke to the same lady supervisor who hung up the call on my face. The technician did not replace the parts as he was not informed about it. I am left out with no where to go. I am sick and tired of it. I am taking this complaint to consumer court for sure now. Thank you for the service you have given. I again got few numbers mentioned below. Vijay/Mohan: [protected]/72 (Its of no use)Arun Kannan: [protected] (He no longer works there) Dinesh Supervisor who told me to call Arun who is no longer working with Godrej. I again called on [protected] and spoke to some lady. She told that she will check and let me know but that also did not happen. She hung up the call. Priya was the person I spoke to. She said that she cannot give me service center manager number.

I have many time complaint about my refrigerator and I have to pay charges of technician of godrej and said to me within one month any problem then call me and my technician visit without any cost .I have complaint within one month but no technician will be visited and automatic my complaint will be closed several time

Sir, I have a four years service contract (w.e.f. 29/12/2011 to 28/12/2015) (CONTRACT APPLICATION No.1364644 -  Dated: 12/02/2011, APPLIANCE SERIAL NO. [protected]) with you for my Godrej Refrigerator. In this connection I have received three (03) “Godrej SMS” on 07/08/2014, that Mr. ADITYA KUMAR will be attending my calls (D[protected]) second SMS received on 07/08/2014 that Mr. ANKUSH JAIN will be attending my call (D[protected]) and third SMS received on 29/12/2014, that Mr. RAJEEV KUMAR will attending my call (D[protected], but till date no one has bothered to visit my residence to attend the call. This is the working condition of your prestigious company. Collect money from the customer in the name of AMC and forget your obligation. Kindly attend the call before expire the AMC. I have another AMC for my Gogrej Washing Machine (w.e.f. from 07/08/2013 to 06/08/2016) (Contract Application Form No.1644410 dt. 06/05/2013, APPLIANCE SERIAL NO.[protected]. Your Technician failed to satisfy my complaint. The problem remains as it was. No solution with them for my complaint. Thanking you, (Sushil Ranjan Dey) Email: [protected]@rediffmail.com

I Vijay Kumar Gupta, bought a refrigerator of your company on 10th March 2015 from Kapila electronics, janakpuri. As mentioned to me your company personnel had promised to come next day for the installation but did not do so. When I called on customer care number for the enquiry they replied that I misbehaved with him. I am highly disappointed with your service. I am mentally upset. Please solve this matter as soon as possible otherwise i'll move to consumer court against your attitude towards your customers. Thank you

Registered complaint on 22nd Jan 2015 with complaint no.N[protected]. It was attended only on 24thFeb after several complaints to the call centre, shut down service centres, case getting transferred to a different service centre. Microwave still not working, registered another complaint no N[protected] on the 25th. The service personal said by telephone that the part has to come from Mumbai and will come within 10 days. Still not fixed. Call centre people give Area Manager's and Regional Manager's phone numbers and they do not attend the calls. This service is really bad. I am just running in circles trying to get this product fixed and I have come to a stage where I will never buy any "GODREJ" product in my life and will post my experience in all social websites.

Dear Customer Care, Following up on this complaint # [protected] for more than two weeks now. Every day we are being given false promises that it will be attended to and we wait the whole day at our home and no one turns up. A local service contact has been provided, but they have not been behaving trustworthy at all. They do not even have the courtesy to speak properly over the phone. Kindly provide a means to help and have the appliance repaired on priority. Thanks in Advance Binson

I purchased RT EON 3.3 thru Godrej Direct assuming that as it is coming straight from Godrej being a premier model and is not available in retail(as per claim by the sales guy).

I received the model today and when i checked the same, the internal cabinet were missing compared to what was shown to me in the catalogue or what was listed in product manual which came with the product. Attached images for your review.

Items found Missing
Freezer : Dry Fruit Bin
Refrigerator Unit: Tilted Can Unit.

When i tried inquiring about it, the sales guy "Praveen[protected]" dint even bothered to respond back. When i called the customer care a confirmation was given on the demo though i clearly shared that arrange for the demo only if the guy comes with missing components.

Can i expect a revert here on prioirty. I am rechable at [protected]

In spite of a manufacturing defect in the product, it is surprising how non-cooperative the service team can be at Godrej. I had bought a sofa (Model: Nuo, Bill Number: 324284) on 23.09.2014. There was a manufacturing defect in the sofa and I had lodged a complaint number in January, complaint number: K[protected]. I had to call the customer care number several times before the technician actually came for inspection. However, on inspection, the technician redirected it to a service person. He was unable to repair the sofa and said that the damage is irreparable. We requested for replacement and finally it got approved by the authority. Within a period of 3 months there were damages in the sofa. So we want to opt for a better and higher range sofa from Godrej. It's strange that the consumer is willing to pay a higher price for a better model, but the authority is creating a fuss about it. It is annoying. We are a regular customer and have been buying products on a regular basis from Godrej for the past couple of years. Including a king size bed (Magnus), mattress for the same, sofa (Rio), bean bag, three-door wardrobe, etc. But the customer care and after-sales service is so pathetic. It's such a shame!

Sir, in reference to the subject cited above I am very much annoyed with the service of one of your senior sales man of Godrej Smart Care of Sales man code "12843" of name "Nath".
Sir, I got a survey call from Godrej Smart Care for some product advertisement. As per that my family was willing to purchase a Micro-Wave.
We even chose one of your product, and told the above mentioned Executive to provide me a installment scheme to purchase the same. The sales man told me to boom the same with a token money of Rs 500/-. With an assurance the we will buy the product only, and only if GODREJ SMART CARE provides us with the facility of bank instalment. The booking was done under Application No.- 1792211. (dated - 7/02/2015, territory: E1, APPLIANCE SALE). With a promise that if the above condition of bank instalment is not fulfilled, we have the right to cancel the product with booking money return guarantee.
But the fact here is that I had cancelled the product the very next day, as the company executives had informed me of no Bank Installment facility.
But the above mentioned Sales man now does not attend our phone calls after several attempts ([protected]- Nath, Sales Man).
This is purely a Fraud Attempt of your employees towards your customer, as he promises and fails. And now he does not attend the calls.
IT SEEMS AS IF HE IS NOT IN A MOTIVE TO RETURN THE MONEY.
Please treat the matter as urgent.

Thanking you in advance.


With regards,

MD. TOUSIF HUSSAIN REZA
[protected]
H/NO-4, HEDAYETPUR, NEAR GUWAHATI CLUB, GUWAHATI- 781003, ASSAM, INDIA

Registered a complaint with the godrej customer care on the 30th of December 2014 for a one year old 34 ltr microwave. The machine just stopped working. We have recieved over 10 calls and numerous messages with complaint number, the name of the representative etc.. But there has been no solution to the situation. Wanted to try this platform before registering a complaint with consumer court.

The service providers of Godrej smart care are horrible. I Raised a service request on 1st Jan 2015 for attending our washing machine on 3rd Jan. Filled all details in the online service request mentioning the date and time when I will be available. Got a call on 1st itself saying that they will send person. As I was busy that day, it was not possible for me that day. I again requested them on call for service on 3rd. On 3rd morning I got a call saying that they will be sending the technician by 1.30 pm. I agreed to them. But even when no one came or called, I called the service care number. They gave me one technician no. and the technician said he has not got my service request. Then after waiting for the whole day at home no one from Godrej called or turned up. On 4th I got a call from another technician asking me that he is coming. At that point of time I was around 30KM away from home and busy with some personal work. So my question is why in online service request the point is mentioned "the day and time for the technician to come". I have Appliance Protection Plan form Godrej, but when there is no proper response then what I have to do with "Appliance Protection Plan". So its my humble request to Godrej that kindly return my money which has been taken for "Appliance Protection Plan". And the worst part is I am facing the same situation for the second time.

Hello Team, I purchased Godrej res your help to Refrigerator on 4th Jan, 2014. For some time it worked fine Few days back i am getting problem about the door not getting completely closed due to no proper gripping. i lodged the complaint on Godrej customer care. the person visited and told that it is the issue of gripping and it will be not covered under warranty. I told why it will not be covered as it is not damaged, rotten or any other issue. Akosha Team, requires your help to resolve the issue as without gripping the refrigerator is of no use.

I lodged a complaint, for washing Machine which is under warranty, with all relevant details at Godrej Service Centre -Jammu on Phone No. [protected] on 17/12/2014. Next day a technician was came at my home but he behaved in a very absurd manner in-lieu-of repeated requests. He was alleging me that i) why you have not given information about defect? ii) you haven't given proper address etc.etc. It was very unfortunate matter for me, in-stead, I have given all such information at the time of registering my complaint. Futher, he has handled machine very carelessly which is not good for a Company Technician. Therefore, Its my humble to avoid such type of silly technician for field service.

I bought a fully auto-matic washing machine from godrej company via snapdeal.com and it was not working properly since the day it got installed. I made regular complaints to the company and their technicians came to attend the calls but even after identifying the defect they did not had any action . Instead they till now keep saying we'll see to it, we'll try our best to do something, we have made reminder mail, and all. i am too fed up now. half of their technicians say your complaint s invalid, half say ya you are right we"ll see to it. yet no action has been taken. so i need your help. pleaseseek into the matter. my recent complaint no. is D[protected].

Hi, This is sangareswaran.v, godrej customer from chennai. My registered mobile no is :[protected]. I purchased new washing machine holding model :GWF650FC, product code : 4G15M2, Serial No : [protected] on 20th Sep 2014 . I really felt bad with continuous inlet problem in the machine. I had logged the complaint many a times and the coil has been replaced, but still facing the same issue. I humbly request you to replace the machine as soon as possible.

Respected sir, MERA NAAM RAGHVENDRA MISHRA HAI.MENE LAGBHAG 1 MONTH PEHLE GODREJ WASHING MACHINE 814 LE THI.BARABANKI KE DISTIBUTER SEEMA RADIO CENTER SE LIYA THA.LENE KE 4 DIN ME HI VAH KHARAB HO GAI HUMNE PHONE KIYA SEEMA RADIO PER. SERVICE CENTER SE DO LOG AYE. UNLOGO NE AUR KHARAB KAR DIYA...ABHI TAK AISE HI CHALTA AA RAHA HE.SEEMA RADIO CENTER WALE AB COMPLAIN BHI NAHI SUNTE..AB HUM AAP LOGO SE HELP KI ICHHA RAHTE HUI . COMPLAIN KARTE HE...TURANT HI KOI KADAM UTHAYE. .. THANKYOU ... SEEMA RADIO CENTER MISHRA MARKET BARABANKI-225001TIN NO.[protected]