Godrej Appliances Complaints & Reviews

Hi,
I have purchased one godrej split ac model no: gsc 12 tpx 5 rwpt from rahul electronics, dahisar east, mumbai-400068.

As per promise the delivery of the product was done in time and company technician mr. Ranjan nayak visited my home to install the product.

At the same time my daughter was present there and installation was done successfully. When i went home i found the copper pipes provided by the company along with product was missing. Which cost approximate rs.1500/-

I called mr. Ranjan nayak in this regard and he told me to return the same on the next morning. He also charged rs.900/- for bracket and labour charges. Saying that this is out of the standard installation so company will charge separately.

I have called several time to mr. Ranjan nayak (The technician) but he is not returning the same coper pipe to me. Which cost approximate rs.1500/-

Details : tanishka aircon, shop no:03, highway view chs, near kurar village police station, malad (East), mumbai-400097. Cont. No.:[protected].

Technician : mr. Ranjan nayak (Mobile: [protected]).

Dear sir,

I had bought godrej split ac from the singhal shopee mathura on dated 04.05.16 it is stop working only after the 20 days and i had complaint about the matter to customer care over telephone on dated 22.05.2016 the complaint no is 306639 but they had not solved my complaint then i again call to customer care on dated 23.05.16 then they told it is resolved today and given the number [protected], 01, 09, 14 to resolve the complaint but neither resolved my complaint when i call to that given numbers they are not given satisfactory answer and also not picked up my phone while i had tried lots of time
After that i had call to customer care third time on dated 24.05.2016 and they had generate new complaint number 306907 but till now they are not resolved my complaint and asking the complaint should be resolved tomorrow.
The company is too harassed me about the complaint so it is requested to please be resolved he issue and take some strict action about the matter.

Yours faithfully

Pawan

I have purchased one split ac model no gsc18fg6rog from pawan ‘s onida arcade, tilak maidan road, muzaffarpur vide bill no 275 dt 12.04.2016.
The installation was carried out through the dealer by godrej representative. As i recall the technician who first came for installation was not properly trained and did not install the indoor unit in proper alignment. His job was not at all satisfactory. Subsequently another technician came and completed the job to our satisfaction.
Soon after the ac started developing signs of trouble. Within a fortnight of installation, one night suddenly water started dripping out of the indoor unit. Complaint (Ref no x [protected]) for the same was lodged and technician visited, however could not find the exact reason for such malfunction as at the time of visit of technician the ac behaved normally.
Though the above problem was not repeated again but the performance of the ac deteriorated slowly and was not cooling to desired level. Complaint (Ref no x[protected]) was again lodged on and technician visited after a delay of 5-6 days. After examining he opined that the gas is low. Presently the ac is not even taking start. I am following up with the dealer and the technician, but all in vain.
You are requested to pl look into the case as such why there is deficiency in the product quality and services from godrej company in timely resolving the issue of customer.
Hope the matter would be taken seriously and resolved promptly.
With regards
D. K. Saha
[protected]
[protected]

I have brought godrej eon ac just 20 days back it worked for 15 days after that it get problem. Finally godrej service agent reached us from repeated begging. Finally after watching its a defective outdoor unit, have to replace wait for 15 days for replacement,
Here comes the problem the purpose of buying ac to overcome heat goes into vain.
Godrej is a non quality product. Never believe in those products. Its a good brand in 1990 but 2020 it cannot exists with this kind of quality

We have placed an order for 1 (One) godrej vertical sliding door unit (Vsdu) glass door with m/s sudarshan enterprises - owner-mr ravi sharma and paid him the amount of rs 22700/-by cheque on 11/3/2016. He has promised that the unit will be supplied in 7 to 10 days. Now today is 24/5/2016 and he is failed in his all commitments for supply. Moreover he stopped attending our call. He is an authorized channel partner of godrej and by doing so he is tarnishing the image of such a reputed company. Would request company management to take stern action against him and arrange for an early delivery of said unit.
His complete details are as follows.
Mr ravi sharma - [protected]
M/s sudarshan enterprises
1525, kanvatiyo ki pipali, haldiyon ka rasta, 5th crossing, johri bazar
Jaipur-302003 email - [protected]@gmail.com
Office no :[protected]

There are many ways of making easy money. Not sure why godrej has chosen this home appliances business by selling defected appliances to its customers.
A bunch o[censored]nqualified, unprofessional people at your customer care and hyderabad head office, think godrej has appointed them for very low salaries who doesn't know what to do with their life.
And finally an employee at godrej hyderabad head office says that there are appointed to listen to the foul language spoken by the irritated customer. Sure if not now a bit later godrej will be the successor of kingfisher airlines.

I purchased a double door godrej refrigerator eon 405 ltr from your chandigarh exclussive godrej brand shop, sector 35, chandigarh on 22nd may, 2015.

From the day one, of the installation the refrigerator is not giving satisfactory performance. Time and again, your mechanic attended the fault. Even a team of senior officers from mumbai attended the complaint. The problem is inside 'fridge lights' (2 tubes). The refrigerator when it is on closed door position, very frequently it gives blue light on the display card (Installed on front door, which normally should not). For the last few days i am facing another trouble. When the door is in closed position for 7/8 hours (Over night), and the display card is not giving any light, the next day when the refrigerator is opened, first of all it does not open with light. Close the door again and open, the light begins.

My warranty period is going to be over by next week.

The company's after sales service shows poor performance.

Please do something and get the refrigerator either replace the same or properly rectify it. I mean to say, a refrigerator costing ra's.51000/- giving low performance. This gives bad name to the manufacturer. Please rectify the same urgently once for all. Today i have lodged a complaint over phone and my call q [protected].

S k roy
2349/2, sector 45-c,
Chandigarh

The window ac maintenance done by godrej technician on 1st-may-2016 (Cal no:y[protected]). After maintenance the ac cooling totally went down and not working. On 2nd may 2016 i requested once again for repair request to check the cooling problem (Cal no: y[protected]). Many times i called to local service center (Nearly 15 times). Till now i didn't get any updates regarding the request, none of the technician attend the service. While booking the service request in online through handyhome.In the service charges shown 300 rs (Inclusive of all taxes) but technician collecting 400rs. For the service. I tried to contact customer care through toll free no :[protected] the ivr not working properly. I'm not getting any response by pressing options through ivr when i request for service. Without rectifying the issue the service request closed by local godrej service center. For past one week i'm getting call from local godrej service center and they promising the issue will be rectified on the same day. Even i sent a mail (On 5th may 2016) to godrej customercare till now i didn't get reply for the mail.

I have complaint about my Godrej Semi-Automatic Washing machine approximately 8 months before. The technician came and took service charge of Rs.250 as the washing maching was out of warranty. And then he said that a motor needs to be replaced and also took Rs.1400 to get a new motor and install in it. But since then no one turned up again. I have made several complaints at Godrej Service Center at[protected] and no one gives proper feedback. One of the complaint number is K[protected] .

It is my kind request please get my money back from the technician and also please tell me should I stop buying Godrej products in future and should I advise the same to my friends.

Will wait for a call from Godrej Team if they care for their customer.

Regards
Michael
[protected]

28/04/16 give a call service, my call no -w[protected] andsecret code is 757 .30/04/16 b b samal technician come and got the problem of microvan .He said curent supply sercit is fult . First you pay rs 300 /-then you avail change the sercit(Cost of sercit applicable) .But since days call this service number([protected]) daily he/she said technician will come seond haif or tomorrow morning but till date no one come and solve the problem .Please take action and oblised .

New godrej 100 ltr refrigerator rd champion 99 supplied directly by company (Invoice no. 80i/93215967 dt 29.04.16) found completely damaged when sealed pack unpacked by company technician for installation. Compressor area, other key parts damaged, oil found spread, condenser was found broken, etc.

Service centre says, it will take 15 days to get replacement and refuses to take back the product.

I do not have 15 days to wait for replacement not can i keep the damaged machine with me – as the place is my business showroom and i cannot block its space or its look with this packing box – as it will affect my business.
I demand immediate replacement or refund of money so that i can get some other make fridge in its place immediately. No one today will wait 15 days for a fridge. Both service station as well as toll free number executive express helplessness & refuses to cooperate. This is extremely poor customer service from godrej.

I am seeking your urgent intervention to resolve issue. Keeping it in my place or waiting for 15 days is not possible, not an option.
Do also let me know, if not resolved, what is the procedure for further escalation.

The newly bought air conditioner started making unusual loud noise and is leaking water just 2 days after installation. We raised a service request (Request no. 782496) by contacting customer service on 12th april. Its already 1st may. Despite multiple calls to their call center our issues are not getting solved. We have been told that the service is pending due to lack of parts. Company shows no responsiveness in solving this issue.

I have a Godrej A/C. I raised a complaint about the ineffectiveness of the AC. The technician came and charged me INR 1500 and said the AC is fine. But the very next day the cooling effect of the AC reduced. I called Godrej customer care again and raised a complaint. Complaint no N[protected]. Till date no technician came to address my complaint. I have been following up almost every day. The customer care representatives keep telling me "someone will come tomorrow." every time.
Here I am stuck with a non working A/C in the summer heat. Kindly help me

I have purchased Godrej split ac at pai international at Madinaguda, Hyderabad on 17th April, 2016. Shop people said that AC unit delivered by 19th April and installation will be done on 21st April. But nothing happened like that. Again I personally contact the shop people, they enquire about the same thing and said that it will be done soon. On 24th April, I receive a massage from Kukatpally SVAC Mall. A technician, Rajkumar, will be attending my call (No. Y[protected]) on the same day for installation. I cancelled my weekend programe with my family and waiting for him. After three hours, I have received one more massage, that stated that they are cancelling my compliant, and they are not attending for my call.

Till the date there is no information from Their side. Godrej toll free number is also not respond but some recorded massages.

Yesterday again I contact the shop and asked about the installation. After some time they informed that Godrej people said my installation already done.

Actually, how many days it takes to installation of an AC unit?

What is the reason to cancel my installation, which Godrej people informed on 24th April?

What is their priorities to attend a call? Is it depends on their technician’s sole discrimination?

Can I expect the installation, atleast before end of this summer?

Yesterday I have registered a complaint on Godrej Appliances Support . I received a prepared massage, it said that they will get back to me as soon as possible. Still nothing happend.

Krishna Sarma

Product: Godrej Split AC 1.5 Ton 3Star
Date of Purchage: 17/04/2016

Call No. Y[protected]

I hv a ac and it was creating problem from march 2016. I hv amc with spare parts with the company it self (Godrej). I booked a call on 11th march but no technician visit against my call. After that i call many times bt no one visit against my call. After that they give me a local person number ([protected]) named chiranjiv roy. I called him meny times and every time he told that a technician would be visit as soon as possible bt no one visit. I booked a another call on 13th april'16 because my call was cancelled as per the customer care executive. A technician visit my ac and told me that there is a problem in the pcb board of ac and he would report that to the concern office for repairing. After some days i called that number they told me that they would send technician to collect the pcb board for repairing or replacing but no one till date came to visit my ac for collecting pcb board for repairing or replacing. I called them many times and every time i got the same reply..."technician would be visit as soon as possible"

Hi,

Very Very disappointed with the Godrej service.Every year i have to face the service problem for my Ac.No one is able to hear us and now they are abusing us just because we are tried to ask from them when they will come to attend our complaint.This is the task for us now as every year i'm facing this thing from the date of purchasing.
My complaint number is D[protected].
And sorry to say these words but i just hate the word "Godrej" Now because now these guys start abusing me and this show the quality of Godrej.The guy which abuse me yesterday is someone Gupta and i think he is taking care of of south delhi branch.


Arvind Sharma
[protected]

I, t.paul murali

I bought a godrej split ac model no. godrej gsc 18 fg 5 wmg, from yes mart, Jubilee hills, hyderabad on dt. 19.04.16. The ac was delivered by the dealer on 20.04.2016 evening. i registered for installation on same day and everyday i am calling your customer care and "yesmart" in charge for installation but nobody turned up so far.On continuous probing with the dealer, they told technician will arrange by 22.04.2016 evening but till now nobody called . Your customer care also doesn't care about calling once to clarify or confirm about the installation. If this is the way godrej is trying to compete with the likes of lg and samsung, then may god help you. My first impression with godrej has turned out to be so terrible that i will never ever buy any other godrej product or even recommend to my friends.
**product details:**
Product category: air conditioner
Model no: godrej gsc 18 fg 5 wmg
Appliance under warranty: yes
Date of purchase: 19/04/2016

Dear sir,
I am prince nikam from gwalior. Nov 2015 i purchased micro oven. Given demo in this month. 1st day i told that my micro oven didn't working properly. But didn't any action. I am sad with your after sale services. Next time i will never purchased godrej product. Because your services so bad. I am not happy with you.

I purchased an godrej ac on 19 april 2016. No demo installation is done yet. I spoke to several people n dailed many times to call centre, no response from them. One of the technician or manager from godrej (Mr.Koteshwar rao cell.No.[protected]) scolding like a mad dog with d abusing words. The way he treats customers is very very bad. How company recruitment such people, those who doesn't know how to treat deal with customer. More over i want to ask godrej team, when u r not providing installation in rite time then y u r selling another product. U concentrating more on marking than the service. How many days i can manage those i purchase an ac it is kept aside. Wrost godrej company.

G.Srikanth
Cell. [protected]

We registered the complaint for AC service on 19th Apr. 2016 at 09.00 AM with Godrej customer care toll free number - In spite of repeat follow-up's not even a courtesy call back from the service department and till this moment of sending the mail the technician has not turned up - We constantly got the message that service technicians are attending nearly 15 calls a day which shows the quality of the product. We also got false promises that the request will be attended on emergency basis. We do not know when our problem will be addressed and definitely ruing our decision to buy Godrej AC - we will not recommend the brand to any of our family 'n friends after having such frustrating post sales experience - thanks