Godrej Appliances — Godrej edge digi refrigerator/defrost system not working

Vishal Priye

from Mumbai, Maharashtra

Address:	400079
Website:	www.godrejsmartcare.com

Service Call # F[protected]
Bought this single door refrigerator on 24-Mar-2015 from Sargam Electronics, Ghaziabad with 2 years extended warranty. Even after using 'Frost Free Mode' (supposedly USP of this model), after every 2-3 months, the freezer gets filled with ice which does not melt by any button on the refrigerator. Only way to defrost is switching off the refrigerator for 10-12 hours.
Registered complaint 3-4 times about this (latest complaint number mentioned above) in last 1 year. Every time the technician comes and says this model is like this only. They have changed some IC/PLC twice but the problem is still there.
Above service call was registered on 27-May-16 requesting visit on 28th which was confirmed by sms. The technician called on 29th saying he will visit on 04th June (after I said I will not be available this week) and requested not to register another complaint. On 3rd June I received sms saying call has been closed as I refused to pay. Crazy !
My only concern right now (leave aside your frost free mode not working and your poor post sale service) is someone tell me how to defrost the refrigerator without swithichg it off !!

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Comments

Godrej Appliances Customer Care

from Pune, Maharashtra

Verified Support

Dear Vishal,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care

from Pune, Maharashtra

Verified Support

Dear Vishal,

Our Faridabad Team has visited and helped you with the working of the refrigerator.
In case you have any issues in future, please feel free to call our toll free on [protected].

Regards,
Godrej Appliances Team.

Deepak Gulwani

from Visnagar, Gujarat

Godrej edge digi refrigerator defrost system not working.
The freezer gets filled with ice which does not melt by any button on the refrigerator. Only way to defrost is switching off the refrigerator for 10-12 hours.

Ravindra Bilamkar

I am also facing the same issue. Even after pressing the Defrost button, it never breaks the ice until I turn off the whole power socket.

Reshma chandora

I also facing the same problem. All the things kept in the refrigerator got friged. Defrost mode is not working.

Ashish Kolhatkar

I am facing same issue since last 6 months. All the items get freezed. They have changed the board once but to no use. Problem persists. Godrej please do some thing about this.