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[Resolved]  Godrej Appliances — Manufacturing Defect Refrigerator Sold

Dear Team, This complaint is for Godrej Electronics. I have purchased the refrigerator in the month of February 2014 and from the same day, the refrigerator used to sound like hell in every half an hour. There were water droplets across the gasket and the freezer door was cracked internally. Freezing was completely abnormal. Even on zero level, ice deposition was abnormal. When I went on vacation, I defrosted the freeze and while cleaning the freezer, the entire freezer door came out and all cracks inside. When I registered the complaint, they sent their technician (Pramod) and he promised that the door will be replaced. All the problems were due to refrigerator main door which does not close properly – this was the manufacturing defect which was acknowledged by the technicain for which I am paying. It has been more than 20 days and no response yet. I am not ready to get the refrigerator repaired as this is a manufacturing defect and I need a replacement. This is not a wear and tear problem. The customer service manager (Prakash Gothankar - Mumbai) says that he will not do anything and asked me to do whatever I want. He also made sure that if drop an email to customer care, then he will not even repair the refrigerator. Complete blackmail. What should I do know? I am in hell. I have sent my complaint to the following emails but no response: [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  4 CommentsShareTweet

Comments

Dear Sadique Akhter,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint Number & your Mobile Number so that we can resolve your issue on priority.
You can get the complaint Number by calling us on our toll free number[protected].

Regards,
Godrej Appliance Team.
See...now you are responding...the complaint numbers are [protected] and [protected]
See the attached photo

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Dear Sadique Akhter,

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliance Team.

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    Godrej Appliances
    Customer Care Service
    Customer satisfaction rating
    55%
    Complaints
    1038
    Pending
    37
    Resolved
    539
    Godrej Appliances Phone
    +91 22 6796 5959
    +91 22 6796 1800
    +91 22 6796 1700
    Godrej Appliances Address
    Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
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