[Resolved]  Godrej Appliances — Manufacturing Defect Refrigerator Sold

Address:

Mumbai City, Maharashtra

Dear Team, This complaint is for Godrej Electronics. I have purchased the refrigerator in the month of February 2014 and from the same day, the refrigerator used to sound like hell in every half an hour. There were water droplets across the gasket and the freezer door was cracked internally. Freezing was completely abnormal. Even on zero level, ice deposition was abnormal. When I went on vacation, I defrosted the freeze and while cleaning the freezer, the entire freezer door came out and all cracks inside. When I registered the complaint, they sent their technician (Pramod) and he promised that the door will be replaced. All the problems were due to refrigerator main door which does not close properly – this was the manufacturing defect which was acknowledged by the technicain for which I am paying. It has been more than 20 days and no response yet. I am not ready to get the refrigerator repaired as this is a manufacturing defect and I need a replacement. This is not a wear and tear problem. The customer service manager (Prakash Gothankar - Mumbai) says that he will not do anything and asked me to do whatever I want. He also made sure that if drop an email to customer care, then he will not even repair the refrigerator. Complete blackmail. What should I do know? I am in hell. I have sent my complaint to the following emails but no response: [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com