[Resolved]  Godrej Appliances — No installation services after 3 days of purchase

Address:

New Delhi, Delhi, 110028

I purchased a Godrej Airconditioner on 5/4/16 through Vijay Sales, Janak Puri. The installation should have done on 6/4/16. My reference no. was D[protected]. On 6/4/16 I received a message that Ezone Mehtab will attend the case on 7/4/16 but nobody called or visited. On 7/4/16, received a messaged that Mr.Intekhab Alam will come and install the AC on 7/4/16 but nobody came nor received any call. On 8/4/16, after 3 days of purchase, I called at customer care toll free no.[protected] but always the number shown busy or Executives busy with other customers. Then SMS at there no.53636 a message received but nobody called up or came for installation. I also made online complaint vide D[protected] and mailed to there National Consumer Head but still nobody cared about listening me, calling me or solving my complaint. I do not understand why Godrej Appliances company is so careless about consumer, consumer services and resolving problem. If a consumer has purchased an AC, why they are not caring to install it even after 3 days of purchase. It is very poor and unsatisfactory from such a big brand and not expected. I am very disheartened by this act of Godrej Appliances Team.