[Resolved] Godrej Appliances — Purchased godrej refrigerator in 2011, which compressor had complaint and supported by service men for 2 times and still i had the same issue

 
4 Reviews
Mancherial, Telangana, India
 pavankumartalla
I purchased godrej refrigerator in 2011, which compressor had complaint and supported by service men for 2 times and still i had the same issue. for 1st time, they rectified the compressor and charged me for gas fill. for the 2nd time when i had the same issue, they rectified and told that the gas to be filled and said some components needs to be replaced. even after replace, refrigerator was not working and the service is really bad. need proper and immediate assistance else i will proceed legally and will put this issue in consumer court.

My first service request to godrej - 72609
My second service request to godrej - 78649

Even after couple of emails to godrej complaint cell, there is no response.
Complaint marked as Resolved Sep 18, 2016

Complaint Status


[Jul 13, 2016] Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
Godrej Appliances Customer Care's response, Aug 16, 2016
Dear Pavan,

We have received an update from our team that they have addressed your concern. You may get in touch with us for any further queries

Regards,
Godrej Appliances Team.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Dear Pavan,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the 10 or 6 digits complaint number & your mobile number so that we can resolve your issue on priority.
You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.
Dear Godrej,

Thanks for the reply.

Pl solve the issue ASAP that i am facing from many days with out proper support even then the product is in warranty.
Complaint No: 547718
Mobile No: +91 - [protected]
Dear Pavan,

Apologies for the disappointment. We have escalated your issue to our team and they will take it up on a priority

Regards,
Godrej Appliances Team.

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    Godrej Appliances - Purchased godrej refrigerator in 2011, which compressor had complaint and supported by service men for 2 times and still i had the same issue