[Resolved]  Godrej Appliances — Refrigerator doors not getting proper gripping so not getting closed

Address:Mumbai City, Maharashtra

Hello Team, I purchased Godrej res your help to Refrigerator on 4th Jan, 2014. For some time it worked fine Few days back i am getting problem about the door not getting completely closed due to no proper gripping. i lodged the complaint on Godrej customer care. the person visited and told that it is the issue of gripping and it will be not covered under warranty. I told why it will not be covered as it is not damaged, rotten or any other issue. Akosha Team, requires your help to resolve the issue as without gripping the refrigerator is of no use.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear RavindraChoudhary,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint Number & your Mobile Number so that we can resolve your issue on priority.

You can get the complaint Number by calling us on our toll free number[protected].

Regards,
Godrej Appliances Team.
Hello Godrej TeaM,

Today i contacted again Customer care, the toll free number given above - [protected], they told that the technician has given feedback that he has resolved the complaint of consumer. The technician name is "GOREGAON_ADITYA ELE-MOHD YUSUF KHAN". I want to say that the my complaint is till open and i will go to consumer forum with this if it will not be resolved immidiately.
Dear RavindraChoudhary,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on:[protected]/1800 – 225511.

Regards,
Godrej Appliances Team.

godrej eon fridge

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