Godrej Appliances Complaints & Reviews

I purchased a godrej single door 241 lts refrigerator on 28th July in TIRUPUR MGB show room. When i opened in my house i found the fruit tray is broken & the lamp is not working. I complained with MGB but still both problems are not rectified. Due to the service complaint, We have to make a bad opinion about the brand.

Rahul Steels
Jul 31, 1:46 PM

Sir

I am Sandeep from Ludhiana (m:[protected] purcahsed a double door godrej fridge which was claimed to be frost free.

Within 6 months it stopped functioning as ice got stuck in the back panel.

Upon repeated mechanic visits, they changed the PCB Thrice.

And finally the fridge was replaced with a new one, which after 3 years, i.e. now has again developed the same snag.

now the fridge is not cooling as it can't melt the ice stuck in its back panel

i have contacted the nearest service center with mr sunil and mr sahil and th chandigarh office headed by mr awasthi.

UNFORTUNATELY they haven't been able to come up with a proper solution.

they give me 2 options

1) MANUAL FROST FREE DEVICE TO BE FITTED AT A COST OF 2200.

2) REPLACE THE FRIDGE WITH A REDUCTION OF 40% DEPRECIATION.

Godrej has reduced its quality and services to such a grade that they want the customer to pay for using its applaiances.

WHY SHOULD I BE PAYING OUT IN ANY SENSE FOR A TECHNICAL FAULT WHICH IS ACTUALLY THE CHARACTERISTIC OF GODREJ FRIDGES NOW?

WHY GODREJ HAS TO HARASS ITS CUSTOMERS FOR SERVICES AND REPLACEMENTS

CUSTOMERS WHO HAD A BELIEF IN THEIR PRODUCT ARE BEING BLUFFED WITH SUCH MALFUNCTIONING PRODUCTS

WHY CAN'T GODREJ BEHAVE LIKE SOME DECENT AUTOMOBILE COMPANIES WHO ACTUALLY TAKE BACK CARS ON FINDING A DEFECT?

I HAD AN OPTION AMONG SAMSUNG LG WHIRLPOOL AND GODREJ,

MY EARLIER FRIDGE WAS A GODREJ WHICH HAD BEEN WORKING FOR 23 YEARS,

I WAS MISTAKEN TO MAK THE CHOICE GODREJ AGAIN.

NOW GODREJ HAS TO PAY THE PRICE, , NOT ME.

You buy an amc and then start your sorrows, before i took the amc the technicians would always arrive the next day for solving the issue, but now the seem too have an issue locating the house it takes them a week to respond to a complaint. Contacting a supervisor, well that is another story. My complaint no f[protected]

Hi i had an issue with my Ac which i bought, its registered on Name " Sheetal Rathod ". I registered a compliant on 13th of july 2015, a technician came to solve the issue. He said the issue wont raise again. He went and the next day the issue came up again. As the previous complaint was closed i opened a new compliant for the same issue on 15th of July. For this compliant i was told that an technician would come on 15th with the name NIHAL SIDDIQUE. but he did not come so i have been calling the customer care for the issue but they are just saying that they are forwarding it to high priority but till now no one has arrived at my home. Below is the SMS i recieved from Godrej for this compliant. * Godrej SMS * Technician - MUMBAI-NIHAL SIDDIQUE will be attending your call - B[protected] on 15/07/2015. Today on 21st when i called the customer care again they said that "We are doing our work, contact local service centre if the issue is not addressed". I don't understand why should i call the local support its there look out whom they hire and how to get work done from the hired people. I did not expect this from Godrej, i have been using its products for years. Godrej should not take care of this. Please help me solve the issue thanks in advance Compliant no. B[protected]

our washing machine has a spin problem to which the problem was attended to on 22-05-15 by Vasu Appliance Services located at Allahabad, Uttar Pradesh. The washing machine worked for a few days and then again it went out of order. Despite several calls to the Toll free service centre numbers no one is bothered to attend my problem except reassurance is been given since then. This has caused me mental agony and has affected my routine laundry work at home. HENCE IN A DESPERATE SITUATION I AM FILING A COMPLAINT AGAINST THEM. Kindly look into the matter. My contact no. [protected]

Within usage of nearly 2years, we have to call for service nearly 12-15times in which AC Gas refilling has been done for nearly 4 times. So is it justified?? And now when it has been sent to workshop for repair due to ac gas leakage, they are estimating its cost around 10000 as repair charges. Which is totally unjustified.

Sir, i have godrej fridge of 350 ltrs. double door whish is having rust problem in one door and fridge under the warranty but co. refusing to change the door they offered me take old fridge otherwise take 40% compensation and refund the fridge. both option are unacceptable for me what should i do Thanks vinay sarin [protected]

Machine has purchased & delivered on 06 Mar 15 on full cash payment. Since than machine has having technical problem(not working) frquently. During Mar to Apr 15, I called up Mr. Kaiser (Technician) who come for demonstration 2-3 times. My wife undergone 'Bye-pass surgery, during 16 Apr 15 - 21 May 15, I was not here. After May 21, the machine is not working (Second time in washing mode not taking water and gets off auto.). 3-4 times I complaint it on customer care, technician comes 2 times front panel changed but no use. Therefore, I requested Service centre as well as Customer care to replace the machine. I have to keep servant for washing the clothes, sometimes I wash clothes in the night. Very poor response from Service centre, Customer care. I came to know one of your techinician that he suspect the machine sell to me is faulty itself from the sales men (Mr. Sunil - 17024, Mr. Vilas Patade ) I request herewith replace the machine immeditely by the next 7 days from the receipt of this mail otherwise I have to file complaint in consumer court against Godrej Company. Following available complaint call no. for reference B[protected], B[protected], B[protected]

I am suffering after buying godrej split ac.

1. When the sales person wanted to book order, he wanted to confirm order then and there. Did not give us time to consider other options.
2. Promised services are not provided. I had booked first mandatory service on 1st of april. Till 15th april there was no follow up, no call, no service. The call centre support is horrible. All they say is "the complaint is about a different department. We will arrange a callback." the callback never happens. It was only after spending hours calling for support and being tossed around to different executives did i get the mandatory dry service after abt 20 days.
3. The products are sub standard. The remote control for ac stopped working within 6 months with very minimal use. It was not dropped or had any external damage. It just stopped working on its own and i had to buy a new one.
4. The call centre support is horrible. When the remote went bad i tried calling the toll free number. For 1 hr 02 seconds i was holding the call just listening to the tape "your call is important to us. Our executive will attend you shortly."!!
5. Their sales team is a pain in the neck! They will harass you to the limit to buy extended service warranty. In spite of telling them that i am already frustrated with the godrej service and i dont want to buy any extended service, they keep calling again and again!!

Bottomline... Godrej is a pain in the neck. Never ever buy any godrej appliances

L l gala
Phone: [protected]

I bought a washing machine from next store, near b barooah college, Guwahati, on 25 th June2015, they have iimmediately delivered the washing machine at my house within 3/4 hours, but the issue is that the person who all are supposed to give me the demo from the company till now have not come to my house for the demo, they rang me 3/4 times making excuses regarding their problem, sometimes say could not get you on phone, sometimes house could not be found, etc etc, but my house is in such a place that a blind person can easily found my house, and I have given my address properly, now I have decided to return the washing machine to the shop, and would buy another washing machine of some other company, I just wrote this complain just for yours knowledge, If you think you require the details of the washing machine receipt etc etc, you can mail me at- [protected]@ymail. com

I bought and aircondition of godrej from vijay sales and the installation is notdone properly, technician who had done the installation had done a hole and connected the wire pipes from indoor to outdoor and the hole is not covered properly and from that hole all the rainy season water is coming inside and falling on my bed and mattress, need immediate attention to close this.


Shailesh
[protected]

I bought 190 ltr godrej refrigerator with stabilizer free operation labelled on it. Recently i had a problem with fridge and was serviced free of cost(1yr warranty period). service engineer told the problem was due to not using the stabilizer and insisted to use it. Then they companies stick labels claiming stabilizer free operation. can we claim warranty from godrej or not

Hello There, I have purchased a fully automatic washing machine (Godrej) (bill # 24804 ) from Vasanth and CO on June 13th 2015 and they said that the technicians from Godrej would arrive the next day, but they haven't come yet. In-spite of many reminders to Vasanth & CO and to the Godrej service center there were no proper response from either side. I might have called Vasanth & CO for at-least 10 times and the Godrej office for 10 times, but vain. We both are working couple, we both put permission in the office till 2pm and waited the whole week for the technicians to come provide a Demo. We heard great about Vasanth & CO and Godrej, however, the experience was just opposite. I really regret this and never recommend the above said companies to any of my friends or family. Regards Madan.

some reference number of complaint---z[protected], z[protected], Dear Sir/Ma'am, I have purchased the product (Godrej Edge digi 241 pds refrigerator) on 18th may 2015. when i set the refrigerator then it was a defected piece of refrigerator. then i put the first complaint, but didn't get any solution again put the complaint due to many problem in refrigerator and i was saying regularly to replace this refrigerator.. bcoz i am getting the problem from 3rd day of purchasing date.. i made many complaint. but till now not getting any solution..and I talked to many senior authority first bareilly service center head (vivek chouhan), then bareilly Area manager (nagendra) then alok and then senior department deputy manager ghaziabad (prabhat). from starting i am getting cooling problem and parts damaged but till now neither parts are replaced nor getting better solution for cooling. first time vivek changed pcu board and then service engineer changed overload changes but again getting same problem sometimes randomly my refrigerator's cooling has been finished suddenly and all the ice melted down and Bareilly Area manager (Nagendra -[protected]) is not providing better services and i want to replace my refrigerator and saying that you can take any action...so sir plz guide what to do for replacing my refrigerator. contact person of godrej- Bareilly service center head --vivek chouhan--[protected] Bareilly Area Manager -- Nagendra --[protected] Godrej ALok ghaziabad --Alok --[protected] Senior Department Deputy Manager --[protected] I want replacement because from first day I am getting problem..and firstly talk to Nagendra Area manager..and any how i want replacement bcoz till now one month not completed and getting many problem from first day of purchased and parts also damaged one month is going to completed but till now parts also has not been changed. Regards, Sanjay Kumar Dewani (+91)-[protected]

washing machine has NOT been WORKING PROPERLY since the DAY WE PURCHASED it. everytime we COMPLAIN they send people to repair it, who open it, does something in it and say we will fix it the NEXT DAY. then they MESSAGE us the next day saying that the PROBLEM has been FIXED. we have to REOPEN IT AGAIN. it has been 6 MONTHS and they have send four people now.

Sir, refrigerator is not working properly.It is not giving proper cooling because once it defrosts it, s compressor does not start for along time which sometimes lasts for 6-8 hours.Please look into the matter as early as possible.My phone no. is [protected].contact urgently

06/11/2015 Hi All, This is to inform you that I have purchased an AC from Sham Lal & Company, Sadar Bazar, Delhi Cantt, New Delhi 110010 on 19th Apr 2015 Inv. No. SLC/2015-16/RI-279. Since then I am facing issues with the product, initially when they delivered the AC, after installation it was creating a weird sound, which after diagnostic found that the fan inside it was broken and after 2 days of struggle it was replaced by the company representative. Sooner as I started using the product, I started suffering with another defect; the water was splashing out from the back, even after proper water outlet and setup was done by the Godrej technician itself. I complained it to the concerned dept. They send another technician, who informed me that it is a product defect and it is designed in such a way that water splashing would give extra cooling to the temp inside room. (Seems like an escape route for him as he was unable to find a solution for this problem). Now it has become a pain for me, I am living on the 1st floor and my neighbors living downstairs started complaining about the water draining in their front yard. The water flow is so high that now they are complaining to the resident authorities. This purchase has become a new burden for me. Even after paying 25k for the AC, I am feeling cheated and no-one in the company is providing any solution to my problem. I had talked to Godrej Technician named “Arun”, who told me that this is the way product has been designed and he can’t do anything, advised me to purchase a tray from a local market as a work around. Later I discussed with Godrej Customer care, who provided me the number for Mr. Sanjay Rawat (Delhi head.), who said he is only looking for south Delhi and can’t help it. He gave me another number for Mr. Vishakh (Manager – North zone), who said he has many other customers to talk. He has more than[protected] customers and he cannot listen to me. He gave me his email id and said will get back to me, which he never did. In the overall scenario, I would blame the product, the staff (Technician and Managers), company and retailer who didn’t explained me this added feature of extra cooling. I am done with all these follow ups now and finally I think I should seek any legal advice, Thus I am writing this with a hope for assistance from you! My contact number is +91-[protected] / Add: DB 56C, 1st Floor Hari Nagar, New Delhi 110064. 06/15/2015 Hi All, This is to inform you that This is almost two months now! I am facing issues with my Godrej AC and no one is listening from the service dept. I got a contact number from the customer care of godrej for mr. Vishakh and he seems to be the most difficult person. He is least concerned about the customer’s issues, It seems like he holds a good position in Godrej and no one can actually go against him. Anyways, I will not stop with my complaints and If needful I would seek advice from the court as well. As I mentioned about my complaints for the product I purchased, Its getting over n over day on day, My neighbors (living downstairs) are threatening me to file a complaint as my AC due to a defect or the design is throwing water not from the outlet but from the otherside. As per technician visit, this is the new design Godrej has invented but now this has become a curse for me and I am completely fed with follow ups, making calls to customer care, supervisors, service Incharges, Area managers etc. I wish to return my AC now or else I would ask my credit card company to dispute on my transaction or I will go to court. This is my request to you to please do not test the patience of your customers. They also have work to do other than doing only followups with your staff. Please advise what should I do now? Shall I look for the court or Is there any other solution to my problem? Regards, Amar S. Mishra +91-[protected]

I have two a door Godrej BIOS fridge bought 21/2 years back. Last week the fridge stopped cooling. I logged a complaint on the 24 Hr help line and a technician visited us the next day. He ascertained that the gas has leaked out. The fridge had been standing on the same spot for two years, so it was difficult to believe it. Any case the visiting charge of Rs375 was paid and the the next day another technician came and charged the gas for Rs900/-....

Godrej 12FG6 1Ton 5 star Rating AC bad product and service There is no cooling on above 40 degree after take 1 hour time for normal cooling. I was purchase ac on 3 march 2015 I am using 45 day 1) after 45 day water LEAKAGE problem . water fall on my bed . 2)customer care also great there is no response from 48 hour . 48 hour is max response time 3)Amir khar also great which make advertisement for him(worst actor) 4)ac take less voltage but less cooling 5) u irritate from that ac so bad response form new ac as well as customer care Do't go for it take only LG, Volta and other brand ac.

Hi Sir/Madam, We bought Godrej Eon 300 Litres refrigerator in 2009. We are facing trouble 5-6 times when it is not working. This time the problem is, defrost water is getting inside the back and door body of the refrigerator. Please suggest what is the issue and what should be the rectification for it. We have been guided by our Godrej mechanic to raise the complaint. Thanks and Regards, Peeyush Sinha, [protected] physio.[protected]@gmail.com