[Resolved]  Godrej — Godrej fridge purchased in the name of K.Gandhi Dt.15.08.03 -defected

Address:

Chennai, Tamil Nadu

I have purchased Godrej fridge Model no GFE27 SMT3N/2013, 250 ltrs in the name of Mr.K.Gandhi on 15.08.2013, the same has been delivered on next day with packing of Thermocol.(without cotton box). At the time of installation (22.08.13) we found some defects (packing Marks in front and back side of the panels & dents) and also having the compressor problem. After regular follow we got replacement for the above mentioned fridge on 13.09.2013. I had logged call on the same day for installation, after regular follow up installtation team came on 17.09.2013...after completion of installation we have using the fridge normaly...the very next day during mid night we have facing the noice problem, it distrubed everyone and we stood up. We never heard a sound like that and searched everywhere from were the sound is coming finally we found the sound is coming from the fridge (Compressor). Next day we logged complaint to the service centre they accepted our complaint. And the next day the service person from Godrej service centre Mr.Rajan came and told its because of voltage problem and it as to be fix with stabilizer and the problem will not repeat again. But sales person of Reliance Digital they told its a stabilizer free fridge (160V to 240V) we did not purchase the stabilizer, the thing is we dont have any voltage problem in our area, even though we purchased stabilizer on 23.09.2013 during the day Mr.Surya Prakash from Godrej service centre. The same problem is repeating again and again but the problem is not coming only during mid night it started even day time also.we couldnt judge when the sound is coming, again we logged complaint no 225240 dt 24.09.13 and we call up to the service center then the next day Mr.Rajan came and sat for 1hr but the sound was not come.so he said he will come on fourthcoming day.the next day he came at 8pm and sat till 10pm but again the sound dint come but the next day morning 8.30am the sound came, i called Mr.Rajan he said i m out i will be there by evening but he dint come but we waited for more than 1 week.then we came to know the complaint was closed without our knowledge and the problem is not rectified. .I never expect this from the Godrej Service team, the same has been asked for service team, they said due to month end we have closed the logged calls. Again we logged complaint 230354 dt 06.10.13 with so many calls and messages then he replied only the compressor can be change, but we dont want this problemetic fridge.on the first day itself we found the problem so how can we accept the replacement of compressor. we need only replacement of fridge. From 15.08.2013 to 25.10.2013 (70 days)we facing the same problem we are not satisfied with the material and customer service still the problem is on.. Kindly look into the matter and be favour o[censored]s. We are not satisfied with customer service replied we are fedup with this fridge and at last we came to for a favourable result.