Godrej Interio Complaints & Reviews

My split AC remote working and water leakage in indoor unit. Because of above problem not able to run my AC even such huge investment in AC in this summer.Complaint loged in care but not technician attend the call. MAnoj Kumar [protected]

Sir / Madam, I Bimal Baid have ordered in your showroom Godrej & Boyce Mfg. Co. Ltd at Brabourne Road vide order no.266681 dated 07/07/2014 have not yet received the Goods. It has been more than a month and right now I don't need your Goods due to failure of delivering the Goods on time from your side. There is no acknowledgement from the office it has been more then one and half month and they are not refunding the money. Please look into the matter as soon as possible. Contact No. [protected], [protected]

We have purchased -4- dining chairs from Godrej Interio Handa showroom at Industrial Area, Chandigarh. The chairs were purchased on 02.06.2013 vide Bill No.04604 and Receipt No.18303. Total amount paid was Rs.10, 369/-. We have been making complaints from 15.06.14 onwards to Godrej Interio that the chairs are defective and are shaking. However, there is no proper response. One of the chairs collapsed on 08.07.14 and other -3- chairs are shaking. You are requested to arrange for replacement of chairs immediately. (Giri Nair) House No.5054, Puncham Housing Complex, Sec.68, Mohali. Mob.No.[protected] Dated: 21.08.14.

Sir/Madam, I have purchased a godrej bureau on March this year, and during assembling the technician informed that the doors where faulty and would be replaced within 20 days, but we have not got the replacement even now after 5 months. I have raised a complaint multiple times on the customer care but have not got any proper response. The doors have been kept locked for the 5 months and the bureau is laying useless. I have already started loosing hope on godrej do to this very poor customer response. My Number: [protected]. Please call me for more info.

Godrej as a name for us meant Honesty & Trust, but my experience with Godrej shows response from local vendors are much better than Godrej Interio response. I had booked Sofa set, Coffee Table and Sllimline 2 door almirah from Godrej interio on 16th of june2014 from Godrej Interio Jessore Road Madhyamgram, Kolkata store . I had paid advance amount of INR 20000/- during an offer and asked them to get my Almirah delivered first . They told that the same will be delivered by month end, we agreed but they called by 25th and said it is ready and they are getting the same delivered. We struggled for 4 days to receive the almirah because for those 4 days they had ample excuses that there was a breakdown of truck, distributor was not there, there is a strike, etc which they told us in the evening after we missed our office for the day.Every day they confirmed of the delivery and they tortured us with different excuse. This is the story of Almirah delivery. Now we did ask them if they would repeat the same story as of almirah, they confirmed it will not be repeated.I paid the remaining amount of INR 73940/- on 6th of Aug 2014 and was told that Sofa and coffee table is ready for delivery but till date it is pending with different excuses as at the time of Almirah.I am tierd and fed up with the excuses and annoyed because there is no one to help because I have already paid the huge amount and have not received the product, .We really want to go to consumer court but the time constraint is a barrier. I hope this complain will not go into deaf ear and some strict action is taken against this store how they fool customers .I had to purchase few more products but these experience makes me think and share my experience with everyone not to purchase or purchase at their own risk. When i complained their response was "We will give you a mail id and you can complain on that" this kind of response is highly unacceptable. I am writing this just to share my experience with others;so others can make the right choice.

Dear Sir/Madam My self R.Pragasam booked two mini almirah on 19 Jul 2014 from P Square Enterprises, 3-8-292/172, Chandra Puri Colony, L.B.Nagar, Hyderabad. Mr. Kiran from the showroom assured that the delivery will be with in one or two weeks. I approached Mr. Kiran after two weeks he further ascertained that another one more week delivery will be made. When I call him after three weeks he not responding and when I approached the showroom no clear information from them. I never expected this kind of customer service from your authorised dealer. I request necessary action. Regards Dr. R.Pragasam E 14/2 Defence Labs Qtrs Kanchanbagh, Hyderabad 500058

I have got a Godrej modular kitchen installed at my residence in Panchkula around 7 years back, by Godrej, Chandigarh. Recently due to a fault in the slab of the kitchen, I requested Godrej for its repair in May 2014. Godrej said that their rep will visit our residence to assess the required items for repair. For this they will charge Rs 500/-. After a lot of followup with Chandigarh office, during mid Jun their reps visited and found that 2 legs will be required for replacement. I paid Rs 500/- towards their visiting charges. I told to go ahead and arrange for the required legs. It was told that it will take around 4-6 weeks for arranging the legs, which also was agreed by me, as I wished that the repair should be undertaken only by the experts i.e. Godrej. In the meantime due to my transfer from Panchkula I had to shift from Panchkula to Delhi locking my house. In between I kept on following up with Mr Jitender Sharma[protected] / [protected]) of Godrej Chandigarh regarding arrival of the required legs for the kitchen. I have made at least 100 calls so far between Jun-Aug just to inquire the arrival of legs. Every time I have been told that it is being arranged. Next week I was planning to go to Panchkula for Kitchen repair anticipating that by now the legs must have come. But to my surprise, even today I was told that the legs have not yet been received by them. Had I known this earlier I would have got my kitchen repaired locally before shifting to Delhi instead of waiting for so long, without any results. It only shows the monopolistic way of deceiving the customers in todays competitive world. I have just wasted time of more than 3 months and money on account of visiting charges just to seek consultation without any commitment on the part of Godrej. Now, I have no other option but to get my kitchen repaired from local vendors, after waiting for more than 3-4 months. Shame on GODREJ that they are working in such a manner without any commitment!

Sir/Madam, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I have purchase KREATION from you in 2013 with three compartment. lock of one compartment broken and lock of other compartment is also not working properly. kindly arrange your service engineer for necessary correction. MY contact no is [protected] Thanks

I had booked a Slimline 3 door storwell with the new Slimline fusion geametric range 3 door on 04/07/14. I had booked at the Godrej Interio showroom of N G Mercantile Pvt Ltd, Itag Plaza, G S road, Guwahati-5, Phone: [protected], and paid an advance of Rs.10, 000. They had told me to wait for about 20 days for the order to arrive. The delivery date was given as 19th July, 2014. I called them once on that day and was told that the order would take another week to arrive. After a week when my order did not arrive nor I got any call from the dealers, I again called them on 1st Aug, 2014 and asked them the reason for delaying. They replied that there has been some technical problem in production of the new fusion range, so there may be more delay till time unlimited. Please clarify.

I have beds purchased from Godrej authorised dealer at Haldia ( Manjushree ) westbengal - 721602 in 2011 but after one years some parts of beds has damaged that time my beds was in warranty period but after three years not any maintenance has done by dealers,
When i am asking then dealer representative just given slogan form matter in process.
so, pls. help this matter.

My mobile no. is [protected]
Thanking you,

Regards,
Ashutosh Jha
Haldia ( West Bengal )

Placed an order of coffee table on 20-Jul-2014 from godrej interio vasundhara, ghaziabad. Order received on 26-Jul-2014 As per documented stamp, should have been assembled as on date. Gave calls to;[protected] calls no effect) they always directed by giving mobile numbers for direct contact. Called the branch from where i buyed !!! same response... no courtsey Called [protected].. was supposed to provide status in hours time... no effect ALL YOUR STAFF IS JUST FOOLING UP THE CUSTOMER BY DIRECTING FRAUDLY... LOOK INTO THE MATTER WITH EARLY RESOLUTION.

Sir, I have purchase wooden table on 03/08/2013 by dealer SR Furniture's, Varanasi .It is observed that crack is developing on top of coffee table.The photo is attached .Plese take the nessary action to resolve the problem. Best Regards Vikas Pandey D111, Swastik Gardenia Shivpur, varanasi-221003 Contact no:-+91 [protected]

I am extremely dissapointed with the services of the new Godrej interio. The staff are very irresponsible and even after repeated calls and assuring us timely services they have failed to meet our servicing requests. Any potential buyer please think twice before you make purchases from this store. While or furniture were delivered at one point in time, the technician never arrived even after repeated calls. we had not faced this before, and believe this change for the worse may be due to change in the management.

I have ordered steel cupboard in bangalore (order no 333024) on July 7. The material was sent to my address and made defective by the transporter. Hence I need to resend the material to godrej. As said I returned it narrating the defect in the copy provided by the transporter .Even though i called several times the toll free number, no response was given, I even sent a mail and no response was there. I was assured the order will be cancelled and the amount paid will be refunded .Currently no status available

I (Asesh chakraborty) purchased one godrej loretta dining.Table form m/s rajib enterprise, 20, west ghoshpara road, shyamnagar, north 24-pgs, pin-743127, west bengal, ph no[protected], bill no-7054, purchase date-21/01/2011.Now i am facing problem since last 8 mounths.I think this is the manufacture problem, they are visited my house several times but they could not repair this table. So i requste you to please do something. The table is almost in hanging condition. My contact mb no-[protected]. My residential address is 9/1 & 9/3, banerjee para road, p.O. Shymangar, north 24 parganas, pin 743127.

I have purchased 6 Rose Dinning Chair from your showroom at 279/A NSC Bose Road Garia .KOLKATA-700047on 06/06/014 still now i didnot got the delivery of the goods.My order number is 63360..I have called several times in the showroom regarding the delivery but every time they are telling that they donot know the tentative date when it will be delivered .Almost 2 months will pass still i didnot got the delivery. Whenever i am contacting any person from your company they are speechless.They donot ever know how to handle with customers.I hereby want my money back which i have paid for the goods.Please resolve the matter as soon as possible. My contact no is [protected]

23rd July 2014 I had placed an order (No.SOC_0025257) on the 30th of May 2014 at your Vikhroli showroom, Mumbai for 6 items, one of which was the Aura tv stand. I received all the material, as promised, within 2 weeks of placing the order. Your person came soon after for the assembly of the products during which he noticed that the "back panels of the drawers" of the Aura tv stand were missing! He said that he would notify the company and that I would receive the missing parts within 2 weeks, after which he would come back and assemble the tv stand!! It has been over a month and I have not yet received the missing parts!!! I have been communicating regularly with the concerned department over the last month for the same. These are the various answers that I have been receiving - Your order is still pending! Your material has arrived! Your material has arrived, but has been misplaced!! Your material has been erroneously sent back!!! We have placed another order for your material!! Last week I was promised that my material would be delivered on the 18th. But to my disappointment yet once again, I received a call from your side saying that the arrived material has been found to be defective!!! I was once again promised that they have placed a fresh order for the same and I would receive it on the 22nd. Neither have I received any material nor any call from your side! The Aura tv stand is sitting in my living room, half finished, which makes a really ugly picture!!! I request you to take back the unfinished product and refund me the cost. Hoping to see some immediate action from your side. Supriya

I have purchased following item from your T.Nagar CHENNAI outlet under Ref.YOUR ORDER NO 253541 Dt 05/10/2013. The sofa cover/upholstery is damaged now. STSFDISE012 – DESIRE 3S SOFA BED IN DARK BW Packing list no. 910536, Invoice No. 841/24112785 Invoice Dt.[protected] You are requested to kindly help to replace the damaged sofa cum bed. I am unable to get through your toll free no. which is going on ringing with a tape msg but nobody ever comes in the line. K V SRINIVASAN 19/8 RAJAGOPALAN STREET WEST MAMBALAM CHENNAI 600033 PHONE[protected] [protected]

Dear Madam / Sir, I am thoroughly disgusted by service standards of Godrej. I have been a Godrej customer for long (adminttedly not in Kolkata) but after my experience here in Kolkata at the Salt Lake showroom I am having second thoughts on buying godrej products. In case you are unable to sort out my issues please remove the material already delivered and refund me the money. Here is the chronology. 14th June 2014 – Order given for Adriana with Storage, Book Shelf and Kreation for INR 81, 650 – advance paid INR 24, 650. As per showroom Adriana with storage will be delivered in two days and rest by last week of June. 15th June 2014 – Adriana delivered; storage missing 16th June 2014 – Adriana installed 24th June – Call from Godrej that all material has arrived and I need to pay full amount. 24th June 2014 – Full payment made of balance INR 57, 000. Showroom promised delivery on 27th and installation on 28th. 27th June 2014 – Material did not arrive and thus a reminder call to showroom. It seems showroom forgot to make the job card and thus no one turned up. 28th June – Adriana storage, Kreation are delivered. Book shelf missing. Call to showroom for bookshelf – they said they will check and revert and promised installation for 30th June. No reply on bookshelf received. 30th June – No one turned up for installation. Reminder again – promised installation on 1st July 1st July – No one turned up. Promised installation on 2nd July 2nd July – Installation chap turns up. He installed Adriana storage. Apparently the box did not have handles for Adriana storage. He also discovered that Kreation has only been delivered in part and not fully. 2nd July – Call to Godrej showroom again – they said they will check and get it delivered the next day. 3rd July – No delivery. Call to Godrej again. They said they forgot the job card again. They will deliver on 4th July 4th July – Part of Kreation and Book Shelf delivered. 5th July – 7th July – Chasing Godrej again for installation 8th July – Installation chap turns up and installs Kreation. He also discovers that book shelf does not have hardware to be installed. 9th July – 14th July – Chasing Godrej showroom for hardware and nothing seems to be happening. regards, Devendra Mehta

We have booked CH - 1014 Revoling Chair 1 number, CH -5D02 R Star Midback Chair 3 number, Cash Box + Cointray 1 number in your Coimbatore DB road, RS puram branch. We have paid the amount vide LVB bank Cheque No.001004 dt[protected].As per the terms and condition the good have to be delivered with in 4 weeks but till now we have not received the goods.Please look into it and make the goods to be delivered to us.