Godrej Interio Complaints & Reviews

▼ Hide quoted text [protected] Forwarded message[protected] From: "Manish Borde" <mab[protected]@gmail.com> Date: Oct 28, 2014 5:26 PM Subject: Complaint To: <[protected]@godrej.com> Cc: Dear Sir I purchased dinning table from your Naupada outlet. After receiving the delivery it was found by the technician that the table top was damaged. The same was communicated to your Naupada office and I was then promised the replacement for the same. The reasonable time could be a week or 10days but I had to follow up with your Naupada office and finally I received the call on 18.10.14 that the new top was at bhiwandi. Then I was told that due to diwali it could not be delivered. I received the call on 22nd confirming the delivery and fixing the top on Saturday 25.10.14. And it confirmed to me thrice that the same would be done. I told the person who had called me that on Saturday it must be completed as it had taken abnormally long time. We waited full Saturday but to my horror, no one turned up and today I was informed by your Naupada office that the co.was having diwali vacation and no one from godrej had promised me that my top would be fixed on Saturday. Now I am not interested in that top and DEMAND the compensation from Godrej Interio Naupada for lack of customer service, the mental agony I faced of Rs. 20000/- Please do not force me to approach consumer forum for my protection. Regards Manish Borde

I purchased the bed on 12th may 2011, a day before my marriage and it was a wedding gift which my parents gave me. From day 1 I am facing problems from bed. It gets damaged without any cause as the quality is really poor. Local made bed dont need repair for years but my bed is all broken in just 3 years. Its all 4 handles (used to open bed) are broken by now, two of its side has got dispositioned. Any rat or any insect can enter in it anytime which creates a mental dissatisfaction for me as I am a working lady and cant be at home to check every damage and get this bed repaired every now & then. But even after getting it repaired it many times bed is still in bad position.. No Technician comes without no of requests. Moreover company officials dont try to understand the customer's situation and problems and directly starts explaining the charges levied for repairs. I have requested the official of jalandhar (from where the bed was purchased) to buy back the bed or replace the bed as I am suffering through from past 3 years due to this product, but they dont care for customers facing problem. No company official is ready to listen to anything and they treat customer as toy and make fun of customer complaint. I have requested them through emails to help me either in refund or replacement, but they refuse to help .. Kindly help and provide solution asap.. Date of purchase : 12 May 2011 Place of purchase : Jalandhar - Nova Trading Product : Zurina bed King size Invoice No : RTL/191

I Purchased 1.5 ton 3 start Godrej AC in March 2014. Outdoor Ac make lot of noise like a truck or Tractor engine. Neighbours often get disturbed due to this, I am not sure whether this is Manufacturing Defect. Technicians in Godrej say it is normal, nut i dont think so.

I have been using Slim Line wardrobe since November-2013. I have been facing lock related issue since long and i have called customer care executives for the after sales services for the same for 4 times. Every time either they are noting down the complains or else dropping the calls in between. Finally i called the mumbai office executive Mr. Saurabh on10.10.14. He assured me for the best services from your end. But still i am awaiting for the customer care executive to come and resolve the issue. Lastly i have emailed the complaint to [protected]@godrej.com, but still i haven't received any communication in this regard from after sales service team. This has been a worst experience u am facing with Godrej. It has been almost 20 days that i am following up. Regards, Premal M-[protected]

The Issue of Godrej AURA TV Unit, please find the details herewith. I have already mentioned the problems below in mail sent to the original dealer. I might have made more than 100 calls to the dealer before I could get the delivery around 14-15 Sep ie 1.5 months after I had booked the unit. I was promised that I will get the unit in 1-2 weeks or max 3 weeks. And after the delivery was made, I see missing parts in it. For that again I am following up with the dealer since 2 weeks with no proper answer to it. This is really bad service from whosoever is responsible for this. Be it Godrej or Dealer or anyone else. Seeking your help to please resolve this issue at the earliest. Dealer Details Cane Kriti F-328, Lado Sarai, ND-110030 Manoj Mathur [protected], Ramesh Mathur [protected] [protected]@gmail.com Date of purchase 3-AUG-2014 Thanks Pradeep #[protected], [protected]

We purchased a table from Ghazibad - Vasundhara store. only to find that its faulty. the visting godrej executive advised that only one part is faulty and will bea replaced. We immediately launched the service complaint again to replace the faulty part. after that our bad experinace started, the part arrived after 4 months of lodging the complaint, that belonged to a different model. now after 2 more months we are still waiting for this to be resolved. [protected] / [protected] / [protected] [protected]@gmail.com

I purchased Godrej Dining Chairs Stella(6 pcs) along with few other furnitures from M/S S.R. Furniture, S-2/332 A, Gilat Bazar, Varanasi U.P.( MOB NO.[protected]) on invoice dated 19.oct.2013 vide invoice no.127. Few days back, few of the chair's part broke due to which the chair parts need to be replaced so i complained to Mr Lalit, owner of M/S S R Furniturs, over Phone on 10th of september 2014. In reply of the complaint he said that he has lodged complain for change of parts to Godrej but till today i have not received any satisfactory reply from him.He is either not receiving the calls or giving different excuses over phone.Neither he has logded any complain to godrej for replace of parts as I sent the mail in this regard as well but he didnt give any proper response for the complain proof. If this kind of services will be received from vendor for godrej product I will rather prefer to puchase other brand furnitures & in future I would not like to recommend any one to purchase godrej interio furniture. Kindly replace the broken parts as soon as possible. Regards Sanchita Srivastava Mob [protected] mail id: [protected]@gmail.com If this kind of services will be provided by the stores

I had ordered a project for modular kitchen for my newly purchased flat in Thane from Godrej Interio in July 2014 through the dealer . The dealer Pratik home solutions Ghodbunder Road, Thane.. The project has been ongoing for a shocking period of more than 2 months and is still awaiting completion., We are senior citizens and have been subjected to intense physical and mental harassment and regret undertaking the project with your company. The kitchen still non functional in spite of Mr Sanju Bhalerao assuring them that the project would be complete before the holy period of Navratri. At first wrong size cabinets arrived at site, it took one month for Godrej to replace them. After installation we noticed that the cabinet doors with number of small dents which spoils the look of the painted surfaces. Shown to Mr Bhalerao on 4th Oct the day after installation has been completed. He told that he will discuss the complint with Gorej QA person and revert back on Monday 6th Oct. I now need all these improperly finished doors to be replace soon. I find it impossible to believe that the Godrej brand's standard have fallen so low that they are sending second quality stuff.

We are buying an metal wardrobe from you. we purchase that in kalyan but we told that at the time of purchase that we use this at karad and we want any service regarding that in karad. but when we came with your product and we wish to use that product we identify their was a problem in opening and closing of doors. so we call many times to your custmor care and follow very foolish and time consuming process but no responce is given from your side. if you are not in condition to give service for new product then how you give service for old products

Dear Sir Some years ago, 2010 to be precise, I thought of buying some furniture . Being in the Army, I never thought that I would buy any furniture, but at that time when I decided that I would go in for furniture, the only name that struck me was Godrej Interio. That was the only name that could be trusted, at least that is what I thought . I bought a TV Cabinet by the name of Alcove and a Sofa cum Bed . The people in Trichy from whom I bought it said that whenever I would be transferred, they would come and pack it . Being a prized possession, I thought it prudent to follow their suggestions. I got posted to Pilani in Rajasthan, and what happened after that, My faith in Big companies has been rudely broken. In Thanjavur, people came from Trichy and packed the stuff and took a nominal charge of Five Hundred Rupees . Reaching Pilani, I contacted Jaipur, Hissar and Bhiwadi branches of Godrej Interio and they refused to come and assemble the items . For this I even spoke to Mr Suhag in Jaipur that I was willing to pay whatever was the reasonable service charges and I was told that I would have to pay Five Thousand rupees for the people to come. Frustrated with the general apathy towards existing customers shown by the company, I caught hold of a person in Pilani who was an ex-employee of Godrej Interio at Jaipur and got the things assembled in 700/-.Once I was posted out of Pilani I called the same chap to pack the stuff . Coming to Patiala, I knew I would face the same problem . I contacted Chandigarh Office and was told that I would have to give two thousand rupees, one thousand for each item . The service engineer came and assembled The TV cabinet and did not know about the Sofa Cum Bed and so he told me that the Sofa Cum bed is not a Godrej Product and that they will not assemble it . They asked for a thousand rupees and went away. Again contacting the Chandigarh Branch, two more people came and said that we have tampered with the screws and that they will have to be remade in the market and took five hundred rupees for getting it made .They did not know the model number and so they went away and told us to find out from the website what was the model number of the sofa cum bed . I found it out and send it to them and they again came . They broke one of the wheeled leg of the sofa cum bed but they were able to assemble it, though now I could only use it as a sofa and not a bed . They charged three thousand citing the reason the I had called them twice and that I made them assemble a product that the Company has stopped making . I am not writing this mail to complain, I just want to give you an insight about what pathetic state of after sales service your company is having . I have already made up my mind that I will sell off the items since there is no way I can bear the apathy of the so called After sales Executives of the Best Furniture Company of India. Regards Puneet Sharma Lt Col email - [protected]@gmail.com Ph No - [protected] [protected] [protected]

I had ordered a project for modular kitchen for my parents in Hyderabad from Godrej Interio in June 2014. The dealer for the above order was Mr Vinod Pandey, SIMPLE MODULAR SYSTEMS, HYDERABAD, Mob: [protected]. The project has been ongoing for a shocking period of more than 3 months and is still awaiting completion. The workers sent for the project were very inexperienced and substandard. There has been no supervision by anyone on the site. My parents are both elderly individuals, and have been subjected to intense physical and mental harassment and regret undertaking the project with your company. The kitchen has been rendered completely unusable in spite of Mr Pandey assuring them that the project would be complete before the holy period of Navratri. The workers have committed innumerable silly blunders along the way and are not taking responsibility for the same. No redressal seems to be happening. Simple things like giving a slope for water flow, alignment of cupboards, fixing of drainage pipe etc have been neglected. Each time they visit the site, they leave a complete mess behind (e.g. rubble, pieces of stones, nuts and bolts, cement, chemical etc), leaving it to the senior citizens to clean up behind them. They are following unprofessional work practices like mixing the cement directly on the highly polished expensive granite slab, despite being told not to do so repeatedly by the old couple. I have never seen such unethical and unprofessional practices anywhere in my life. I find it impossible to believe that the Godrej brand's standard have fallen so low that they are sending such untrained and incompetent people who even lack simple courtesies and common sense.

Hardly one year of purchase in June 14, the cushion on my 3 seater sofa got deformed and even Color got faded. Now the technical person is charging 11000/- for replacing. Very bad quality and costly repair cost within 1 year from purchase, reflects the low quality of your products. If not replaced, I am thinking to go to consumer court also. [protected]

I have purchased sofa i.e florence from your dealer at mandi (hp) 2 years back. Problem now is that a 2 seatter sofa has a problem as i told to the sales person over there tellephonic. But they now asked me to bring over that to mandi instead they could not send the techn. As it is to far sir problem is not 2much to resolve but the answer was not good from there side.cont no [protected]

I have purchased a sofa set"RIO PLUS" from your outlet of begusarai, bihar. And we have found a difference between the leather of the 3seater and the 1seater. Why has this happened . Kindly check the same and do the needful at the earliest.

Thisis a compliant with regard to items purchased against Invoice no. 52699 dated29th June 2014 from Godrej Interio dealer from HRBR layout BanaswadiBangalore : Products Ordered: 1. Grande Kind Bed – 1 No. 2.Grande Bed Side Table – 1 No. 3. Rhine Recliner (3+1+1) – 1 No. 4.Jack Dining Table – 1 No. 5.Rose Dining Chair – 6 Nos. 6.Stressed Pocket Spring Matress (78x72x06) – 1 No. 7.Techno Recliner – 1 No. Discountoffered – INR 2, 851 Additionaloffer that was running at the time we made the purchase – 1 Tone AC Free, 2 Pillows Free Net Bill Amount: INR 2, 18, 214/- ReceiptNo & Dt : 32660 & 32658 dated 29th June 2014 Ihave enumerated the details of the problems faced below for your reference. Fornow, I need you to get the below fixedto our satisfaction in next two to 3 days time if not we would be forced to approach “consumer court” for resolution: 1) Delivery the Rose Dining Chairs as promised at the time of sale.If not take back the Dining table and refund us for both chairs + dining table.If not with interest, refund the amount we have paid for these two i.e., Rs.29, 517 (11, 397 for table + 18120 for chairs). 2) Deliver the AC atleast within a reasonable time 3) Replace the damaged Grande Kind Bed 4) Fix the issue around assembly of Rhine Recliner (1+1) Problems faced: 1. The salesman promised that the delivery schedule was 4 weeks from the dateof purchase. When I called them to follow up on the status during 3rdweek, I was promised that the products will be delivered as per the agreedtimelines. When I did not receive any call after 4 weeks, I had to make severalfollow up calls to check the status, I have lost track of the number of calls Imade now. We started getting the products in batches after 6 to 7 weeks. 2.During 2nd week of Aug’14, the salesman confirmed that we will receive allproducts + 2 free pillows except item no. 2 and 5 in a couple of days. When wegot the delivery, we did not have item 6 (mattress) and the 2 pillows. Thedelivery team was completely unaware of the items to be delivered and took noresponsibility to explain or provide us assurance on the status. So we had toagain repeatedly call the sales man to understand what went wrong. Aging to ourshock, Item 1 Grande King Bed was delivered in a damaged state. 3.For the first batch, the assembly men who called us was quite indifferent tothe turn around time and casually said he will come the next day or a day laterto install the materials. Again after repeated calls to the sales men, theassembly team turned up 2 days after delivery to fix. They were in a hurry whenthey fixed it. Again as the kind size bed was delivered in damaged condition, he refused to assemble the same and took note of it before leaving. The 1+1recliners were not installed properly (too hard / tight to open the recliners) 4.Our newly set up home was made a godown as the salesman, delivery men andassembly men work completely as 3 different companies and don’t takeresponsibility for each others faults. After several follow ups again as wewere not able to use the king size bed, finally the same technician who hadinitially refused to assemble visited our house during 4th week ofAug and somehow assembled the bed (leaving some parts beneath the bed) to bringit to usable condition until we get a replacement for the damaged piece. Whenwe asked him to rectify the issue with recliner, he refused to do so as he wasin a hurry to visit some other customer’s house. We are still waiting forreplacement of the damaged king size bed and bearing with the tight recliner!!! 5.The sales man confirmed that he will deliver everything in the 2ndbatch during 3rd week of Aug’14 – but to our surprise item #5 RoseDining Chairs did not arrive. After several follow ups, we were informed thatGodrej is no more manufacturing these chairs hence we have an option either tocancel the order or select different set. Very disappointing with thisinformation as we wanted to buy a complete dining set (table + chairs). So wedecided to cancel the order for table + chairs. When communicated this to thesalesman, he says dining table cannot be taken at the same price we bought!! 6.Overall package included a free AC in this deal (which was one of the decidingfactors for us to go ahead with this). We are still waiting for this to bedelivered and not really sure if we will get it with the kind of after salesservices we are receiving!!! Expectinga speedy resolution … Regards, Sri

sir, I purchased 3 seater Janerio sofa 2 sets on 14 may 2014. Soon after purchase it started making noise from spring while seating & other sofa seems sagging esp. the middle seat (back & seat both) for which I registered a complaint on 14 july CR no. 462707. Repeated reminders were given on 19 july, 21 july then again on 24 july for visit. After loads of follow up & interference made with Mr. prateek( After Sales Services Head Delhi as told by cust care) I managed a technician visit. Upon inspection he & found serious problem in both sofa sets & advised for replacement. He also took photos of both sets for HO approval. The replacement would take 1 month time he said. The real ordeal started here on as no updates were available to customer care so they gave me contact of Mr. Sandeep ([protected]) on 5 aug 14, he asked me to contact further some Mr. Luvkush ([protected]). Upon calling both of them they asked me to wait for a day to get the updates. Since as expected, no feedback from their end, I called Mr. luvkush again & he assured me to get the replacement by month end. I gave him a call again on 25.aug, he again asked for a day for updates. Since then they both (Mr. Sandeep & Mr. Luvkush) have stop responding. Frustrated I again had to call Mr.Prateek & he promised to get my problem solved in a week. He responded after 2 days & asked to get them repaired for which I totally denied. He sent some other technician for a revisit after 3-4 days for the reasons best known to him. The technician started explaining the details of the problem & again asked for repair (open up & see). I agreed to get the spring problem repaired which they did. But the other sofa’s sagging problem still to be resolved. Mr. Prateek asked for sofa pictures & a week more for their view. Now I have been told that there is no problem in the sofa on 6 sept 2014. They say It is all normal but to me the things have worsened in a month… when someone sits on the sofa middle seat sinks more than side two seats. Just imagine the same problem was big enough that needed a replacement 1 month back & now there is no problem with the sofa set. What happened in month?? Did that resolved spontaneously?? After much pissing off… I wanted to ask able persons from GODREJ INTERIO, if any ----- 1. The problem started soon after purchasing & reported to the company in due time & at first visit your technician found it defective so what happened within a month that the problem resolved on its own on your part? 2. Is it a customer duty to reach different persons & ask for updates? While purchasing customer pays at one end & the whole system moves on its own then why not after sales? Hope to get an apt & sensible reply soon. Dr. Sachin Mittal [protected]

This is further to my complaint dated 23rd July 2014. I had added a comment to the said complaint saying that the missing parts had arrived. But to my dismay, when the technician arrived 2 days later it was found that the missing parts that had arrived were the wrong ones!!! After speaking to your showroom after that, I was assured that the correct parts would be delivered by August end. I decided to wait patiently till then. But now, it is the 4th of September and there is no sign of the missing parts!!! On calling up, I keep getting the answers "Yes ma'am, they will be delivered soon!" I want to know how "SOON"!!! Also, one shelf of the Magnus 2 door wardrobe that I have purchased needed to be replaced. The new shelf has been delivered 10 days ago and no technician has come to fix it till date in spite of me calling up nearly everyday!! It is a huge disappointment to see such poor customer service from such a reputed company!!!

Below is a copy of the email that i have send on 22nd Aug & still awaiting a proper responce. I was guided to a person called Gowthama who has come back today saying he would replace the required part on chargeable basis. The company is concerned only of money. I had Paid Rs 80000 on the total bill but you sold me Scrap which didnt even last a couple of months. What if again the leg breaks & the table lands in one of our Legs. The social responsiblity of Godrej is 0%. If there is anyone responsible in the company. I would appriciate a call back in [protected]


Dear Mr Binu

With reference to my meeting at your office I would like to bring to your notice that I had purchased a Cresent Dining table, Novara 9 seater Sofa set, Alco Wall TV unit & a cot on 13th June 2014. Ref your bill number 4436. I had seen the ad at the daily & being a Godrej product I never had second taughts. As discussed I would like to bring to your notice that the Cresent dining table broke on its own at midnight. I had personally come to your office & shown you the broken legs which is still with you. As you have agreed that it is a design flaw & you have discontinued the product I request you to replace the same with a suitable alternative at the earliest.

You may note that the product didn’t even last a couple of months which should be an eye opener to a company like Godrej & the damage was not due to miss handling or wear & tear. It is a glass top table with a steel support & an under guard weighing about 100 Kg but the wood that you have used & the design done is too inferior to match the standards of a company like Godrej. Imagine a 100 KG table falling on to your leg while dining with hot stuffs on top & you would know how serious & dangerous the problem is. I have a toddler who crawls at time beneath the table. I was lucky enough that the table collapsed by itself after midnight but somebody else using the same stuff might have a different fate, especially considering the weight of the product. As a responsible company I expect you to recall all the cresent models as it is totally unstable & unsafe. I hope you shall bring my concerns to the respective persons & the needful would be done.

Best Regards

A Praveen

Mobile :[protected]

hi there
Visited Godrej Interio Gurgaon DLF PHASE 1 Show room and booked "kreation cupboard". I paid 60% amount at the time of booking. After waiting for 4-5 days there was no response/call from them. when i called them a guy arrived with packages and collected the rest of amount and told me fitter will arrive in an hour and their is show after that. Showroom guy keep telling lie again and again. every time i ask for installation he says 'in an hour sir'. already wasted my 1n half day and still waiting at home... (now his phone is switched off)
definitely m not going to consider godrej for my next purchases...

Sir This is to bring your kind attention that we purchased some furniture from Godrej authorized dealer, Palakkad on 31/03/2014 (Das agencies, palakkad). All chairs rolling wheel is not working properly and one chair rolling wheel broken . We informed the same to Das agencies palakkad. One executive came to our office and told that they need letter pad request for clear the complaints. Its not possible to collect letterpad from the higher authorities for small complaints, we have the invoice copy with us for proof. So kindly request you to solve the problems at the earliest. Hope you will care the customer complaints very soon. With regards Indusind marketing financial services Parappurath complex, near vijaya bank building. Mannarkkad contact no.[protected]