I have Placed my order for Interio Kitchen with Godrej Showroom at Sreeram Sales Corporation, Silchar, Assam, vide Order No. 425 dated[protected] and paid Rs 50, 000.00 amount of the order as advance with SBI cheque no: 242562 dated[protected].
Product was delivered to me on[protected] with challan No 439 dated[protected]. The unexperienced technician(s) visited my resident after 15 days with repeated request over phone. They started assembling the units and after having half way in the assembling the units they discovered and expressed to me that one Part (front side of Kitchen Unit) is wrongly supplied with 600mm width instead of 500mm.
The left my resident with partly assembled units / Unpacked components laying all around and informed me that somebody from Interio will contact me on the next day and resolve the issue. They will come and assemble the unit only after the replacement part is received by me.
After repeated contact with the Showroom, they did not show that much interest on the issue and casually ensure me that though it may take some time, the issue will be resolved automatically and expressed that it is more or less a common phenomena with Interio product delivery system.
Contacting the Helpline[protected], one fellow informed me that as the product is not entered the warranty yet, it is not in there scope to deal with the problem and I have to contact the Showroom. On my request they placed a call logged for me vide no. K[protected] resulting nothing but only one SMS to my mobile with the call information.
I have tried the helpdesk no.[protected] and they informed me that “it may take a long time to resolve the issue”. After someday some technician came and fit some units. But they are totally inexperience. I have to instruct them how to fit all the items. Till today my kitchen is incomplete.
I am now, a lot frustrated and disgusted with the level of service from such a reputed brand like Godrej and feel that your service team is operated open ended, non-customer centric approach and suffering from leadership crisis. Even a little “googling” on the internet will show repetition of my experience with many of your customers.
I, therefore request you to be a more close ended with the customers, let them informed about the service activity, take as less as possible time to resolve issues. Don’t let your customers feel ignored, after that have paid the full amount to you. There is a big bug in your service system. Try to identify and resolve it.
My frustration let me write those many words above. I expect, a quick explanation for my experience and resolution of the same.
Biplab Chaudhuri
[protected]
Silchar, Assam
