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Google India / Tez Complaints & Reviews

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Updated: Aug 31, 2025
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Google India / Tez reviews & complaints page 39

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A
Anusha Singhal
from Lucknow, Uttar Pradesh
Aug 29, 2019
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Address: Reliance Fresh,Shri B.L. Dandwala Marg,Lakhudi Circle, Navrangpura, Ahmedabad, Gujarat
Website: Google Pay

I did a transaction on 31st july of 867.27 rs. At reliance fresh but the amt. Got debited and the transaction was not completed. I then completed the transaction through paytm.I did the transaction twice but once it is refunded and the other one is still pending. It's been 1 month and still there are no signs of refund. Kindly give a proper response as I have already complaint many times .
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    A
    Amankumar907
    from Mumbai, Maharashtra
    Sep 1, 2019
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    Approximately one month ago I booked a train ticket but payment was not successful and money was deducted from the bank account and there is no refund till now. I did many complains but no action is taken, take the actions as soon as possible.

    After my huge feedback also I didn't got my money back.so please help me out of the the problem. google pay is not doing as I thought it to be best payment app . Google pay even doesn't have customer care service .
    Google India / Tez customer support has been notified about the posted complaint.
    Dear sir / Madam,

    i am using google pay app, i am transaction 15000 for 3-9-219 onward but that not credit for opposite party, i am two side bank office he say for ask google pay please correct the problem resolve it kindly needfull

    subject : I'm complaining about money deducted before one month ago and not received till date. - Comment #3530435 - Image #0
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      P
      prince777
      from Lucknow, Uttar Pradesh
      Aug 28, 2019
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      Address: Thane, Maharashtra, 421503

      I have complaint earlier also but didn't got amy solution regarding my gmail notcgetting logged in as i have activated 2 step verification but still i'm not getting message on my registered number for resetting password. Request you to please look into this urgently as it matter of data breach.

      I have sent email to customer support of google but till now no response from them regarding my password reset
      Google India / Tez customer support has been notified about the posted complaint.
      Aug 28, 2019
      Updated by prince777
      Give me their contact number to speak
      Sep 25, 2019
      Updated by prince777
      Still Google has jot resettled my password kindly look into this urgently or transfer my complaint to govt department
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        A
        Ashokgupta1958
        from Anta, Rajasthan
        Aug 24, 2019
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        Address: Jaipur, Rajasthan, 302018

        I paid rs.168/- to olacabs using google pay on 14th august 2019. My account debited and according to google pay amount credited in olacabs account. Olacabs is denying receipt of money. Google pay not ready to provide support to resolve issue. It appears nobody is interested in resolving issue. Sent mail to their ceo on personal i'd but they haven't acknowledged the mail.
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          K
          kushk6836
          Aug 23, 2019
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          On 13th feb 2019, i have initiated a money transfer from my google pay a/c to my relative a/c. The transaction details are furnished below-

          Upi transaction id[protected]
          G pay transaction id-cicagkdsyecffq
          Upi [protected]@okicici
          Date and time-12feb 12:50 p. M.

          From a/c-#0322 icici bank kahalgaon
          To a/c-#4799 bank of baroda kahalgaon

          The money doesn't gets credited in receiver a/c and money got deducted from my account. Till now, money refund doed not takes place in my a/c after raising several complaints to the company.

          So, i request you to please resolve my issue as soon as possible. I will be highly obliged to you.
          +1 photos
          Google India / Tez customer support has been notified about the posted complaint.
          My account money already deducted I will send other bank account[protected] still not received please slow my problem emergency upi id[protected]

          money transferred does not gets credited in the receiver's a/c as well as refunded in sender's a/c - Comment #3520714 - Image #0
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            T
            Tksharan
            from Mumbai, Maharashtra
            Aug 23, 2019
            Resolved
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            Resolved

            Address: 560022

            I have done transaction on july 31 st 2019 with ending up transaction i'd is 8097 thru google pay to reliance retail merchant in the amount of rs. 603.13. Money is debited from my account and not received purchase confirmation from reliance. I have tried twice and twice money was deducted and not purchase confirmation received ed. I have raised the complaint to google pay and called customer care again. Received one rs.603.13 and not refunded one more rs.603.13. I am keep on calling again and again. Today aug 23rd 2019. Till now no solution. Please solve the issue as soon as possible. Thanks
            Aug 31, 2019
            Complaint marked as Resolved 
            There is no use to contact google pay customer care. Reliance store is the culprit here. I asked to raise complaint from store manager to head office of reliance twice and re fund.
            Google India / Tez customer support has been notified about the posted complaint.
            Aug 31, 2019
            Updated by Tksharan
            There is no use to complaint or contact to google pay customer care. I contact several time Reliance store manager to complaint to head office and refund done. Thanks
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              D
              Droy2018
              from Pune, Maharashtra
              Aug 21, 2019
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              Address: 122018

              Data privacy breach complaint

              This is the second instance where i searched for “movers and packers” for my upcoming planned relocation and even though i did not consent to sharing my information with third parties (Namely, mover and packer agencies), i am receiving unsolicited calls for jio movers and packers, sahara movers and packers etc. I specifically contacted 4 agencies only by clicking on those particular search results and filling up those specific quotation forms. I didn’t consent anywhere in the course of my search to disclose my name and contact number to vendors (Movers and packers) other than the ones i solicited.

              Why is google sharing my contact number, name and search results with other agencies? I have read the t&c and detail again and nowhere does it mention that based on my search result, my personal information and requirement will be disclosed with other similar vendors.

              Jio movers and packers also informed me that they pay around ₹500 per month to google to get a data dump of all search results for movers and packers and they cold-call customers based on that.

              This is an absolute breach on data privacy.
              Google India / Tez customer support has been notified about the posted complaint.
              Still I have not received cash which was deducted on july 31 why still I have not received my cash within tomorrow ineed money to my account
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                T
                Thoufeeq Hussain A
                from Paravur, Kerala
                Aug 20, 2019
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                Address: Puliyathu House,TKMC PO Karicode, Kollam, Kollam, Kerala, 691005

                Its been 5 months since google takes my ₹495 while booking a train ticket. But the ticket purchase is not successful, so i give feedback and they said my money will be refundedbin 7 or 5 business days, but till now i dont even get any money. After that i ll directly call the google pay helpline and talk to them for 4 times, everytime they are repeating, sir your request is processing and followup is required...what kimd of followup this is? 5 months followup????why googlepay is cheating their customers for just ₹495?
                Google India / Tez customer support has been notified about the posted complaint.
                Name: Manibharathi.P
                Account number:[protected]
                IFSC CODE:IDIB000P228
                I tranfered Rs.6000/- to my friend bank account through Google bank it has been locked help me to get my amount Rs.6000/-

                my refund amount of 495 is not initiated till now and its been 5 months - Comment #3520214 - Image #0
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                  P
                  prince777
                  from Lucknow, Uttar Pradesh
                  Aug 20, 2019
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra, 401301
                  Website: www.google.com

                  Dear sir/ma'am,

                  I'm unable to login to my gmail account since 11th of august 2019 and for this I have email Google customer service and grievance team but did not received any message regarding login solution.

                  Also I have activated 2 step verification on my number for resetting password but I'm unable to get any code of otp for resetting password.

                  So. I request you to please look into this problem of mine on urgent basis. Awaiting your earliest response.
                  +1 photos
                  Aug 22, 2019
                  Complaint marked as Resolved 
                  No solution has been provided to me till now they have just sent a reply from [email protected] for conforming my recovery email. I sent emails to google on below email id- [email protected] & [email protected] But still unable to login to my account
                  Google India / Tez customer support has been notified about the posted complaint.
                  Aug 21, 2019
                  Updated by prince777
                  Thanks but what did they responded to you
                  Aug 21, 2019
                  Updated by prince777
                  Thanks but what did they responded to you
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                    D
                    Divya DSR
                    from Mumbai, Maharashtra
                    Aug 19, 2019
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                    Address: Manyata tech park, nagavara

                    My name is divya. I have associated my hdfc bank account with my google pay account with the number [protected]. I did a transaction of rs. 4000 on 5th aug at 7:41pm. The transaction was termed to be processing for several days and it was notified as failed before 2 days. Money was either credited to recipient nor it was returned back to me.
                    Upi id for the transaction is:[protected]
                    Please check with the transaction and return my money back to my account.
                    +1 photos
                    Google India / Tez customer support has been notified about the posted complaint.
                    Hello My Registered email I'd on Play store is [protected]@gmail.com...

                    When I Try To Reedeem Recharge code The error Shows Up.

                    Contact me asap [protected]...

                    to return my money back - Comment #3513916 - Image #0
                    to return my money back - Comment #3513916 - Image #1
                    to return my money back - Comment #3513916 - Image #2
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                      V
                      VikashKalyan
                      from Mumbai, Maharashtra
                      Aug 17, 2019
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                      Address: Jhunjhunu, Rajasthan, 333042

                      I made a recharge on 8 aug. 2019 on google pay for jio prepaid.in google pay showing recharge done but in real recharge not complet. I raised a complaint in google pay but they are saying that there is no problem and recharge done. I also check in my jio app and recharge history but there is no recharge done after june 2019. What i need to do?
                      I'm attaching google pay transaction details and my jio app racharge history screenshots.
                      +3 photos
                      Google India / Tez customer support has been notified about the posted complaint.
                      Sir.. 14/08/2019 morning 8:35. Amount 5000 transaction. But my account debited there amount not go already 3days complete but amount not coming
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                        T
                        Tutul bera
                        from Mumbai, Maharashtra
                        Aug 15, 2019
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                        Address: Kolkata, West Bengal, 700053

                        I have make a payment via google tej app my money is debited from my account but not credited to benificiery account. This was happens at 09 august 2019, 1:46 pm. Please see this issue so that my account is credited.
                        From: mrs tutul bera ([protected]@okhdfcbank)
                        Issuer bank: allahabad bank (Newalipore branch)

                        To: p. C financial service pvt ltd (Financial. [protected]@hdfcbank)

                        Google transaction id: cicagkc6ziegcw
                        Upi transaction id:[protected].
                        +2 photos
                        Google India / Tez customer support has been notified about the posted complaint.
                        I paid 999 rs to reliance trend on 28 june 2019 and money deducted from bank but payment got cancelled and today after almost 2 months, still i havenot received money back in my bank account. Pls do something, i m attaching screenshots of the failed transaction

                        i have make a payment via google tej app my money is debited from my account but not credited to beneficiary account y - Comment #3513539 - Image #0
                        i have make a payment via google tej app my money is debited from my account but not credited to beneficiary account y - Comment #3513539 - Image #1
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                          P
                          prashant.gawade
                          from Mumbai, Maharashtra
                          Aug 13, 2019
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                          Address: Thane, Mumbai City, Maharashtra, 400612
                          Website: GPay mobile application

                          Hi,

                          I made online transaction toward lic to pay premium, but due to some reason it failed. For the failed transaction amount is debited from my upi linked bank account but it is not refunded back yet.

                          As per gpay application notification amount should be refunded back in 5-7 working days, however it's not refunded yet hence i am writing this complaint.

                          Transaction details:

                          To: lic
                          Amount: rs. 8769
                          Dated: 1 aug 2019, 11.58
                          Google India / Tez customer support has been notified about the posted complaint.
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                            G
                            Gangaraju Ulasa
                            Aug 12, 2019
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                            Address: Hyderabad, Telangana
                            Website: www.google.com

                            Hi team,

                            I lost money from google pay account but not credited to beneficiary account. I have seen option to raise request for lost of money. I tried by this option but its not at all taking a request.

                            Its looks like cheating customers. And after transaction partially done its showing a message like. With in 3 working days issue will resolved.

                            I done transaction on 5th aug, 2019. There is no action and status of my transaction. Its still showing status like in process.
                            Upi transaction ref id:[protected] on 5th aug 2019 for the amount of rs. 1780.
                            Please help on this.

                            Thanks & regards
                            Gangaraju
                            Google India / Tez customer support has been notified about the posted complaint.
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                              A
                              adsi
                              from Raipur, Chhattisgarh
                              Aug 11, 2019
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                              Address: KAJAL CREATIVE C/O, ADITYA SINGH SHOP NO 178, COMMERCIAL COMPLEX, SMRITI NAGAR, BHILAI 490020, 490020
                              Website: GOOGLE PAY

                              I have send rs 3000 from google pay to a savings account no but by mistake i entered wrong account number and without verifying the details they deducted money from my account and show that this transaction has done successfully. When i complain about this matter to google they dont want to co operate by saying it is your fault and if the transaction is successful, we cant help it, my question is when we open google pay account, first they ask mobile no and after entering the mobile no they found our all bank details but why at the time of paying money using google pay they dont verify the payee details. It must have someones account no but without matching the name with that account how a transaction can be successful
                              My mob no [protected]
                              E mailid : [protected]@gmail.com
                              Sbi acc no [protected]
                              Payee acc no [protected]
                              Ifsc sibl0000566
                              Payee name suji suresh kumar
                              South indian bank limited
                              Google tran id : cicagkda48hreq
                              Upi id :[protected]
                              Date ; 02.08.2019 19.14 pm
                              My mistake ; instead of entering [protected] i entered
                              [protected].
                              How a transaction has become successful
                              +1 photos
                              I have done the payment for my Airtel prepaid no.[protected] through google pay rs.398 money got deducted but recharge was not done.
                              Could you please look into issue and refund my money

                              money deducted without verifying the payee and not refunded - Comment #3512053 - Image #0
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                                S
                                sunil85210
                                from Patna, Bihar
                                Aug 8, 2019
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                                Address: Sunil Kumar, Vishunpur Pakri Near Gas Godam, Sipara, Patna, Bihar, 800002

                                I'm sunil kumar, today i was trying to recharge my no from google pay but payment was not completed and money was deducted too from my account. Payment is still showing pending. Then i tried to contact google pay customer care no [protected]. Who told me for installing "anydesk" application from google play... I did what he told. Then he asked me for otp. I shared after sometime i lost rs. 2700 from my bank account through the. Google pay. I told all this to my friend who contact to [protected] for money back to my account. He replied "2700 to hum bhikhariyo ko baat dete hai... Sharm nhi aati 2700 k call kr rhe ho" i was shocked and i have been sure that it's fraud
                                Finally i request you to take action against that fraud please
                                +2 photos
                                Google India / Tez customer support has been notified about the posted complaint.
                                Please help me transaction problem faile and balance cut of in my bank account so basically bad happen again please Solved my problem thank you

                                money withdrawn from my bank account by a fraud - Comment #3508758 - Image #0
                                Afia Anjum's's reply, Aug 11, 2019
                                Solve my problem
                                I Date the Airtel postpaid bill on 9 August 2019 but the Date have not been made, the transfers have failed. But 1400 hundred has been done 2 times but 2800 hundred rupees have been deducted from my bank account. My money has been stuck in Google pay so that we can get the promotion.
                                मेरे समस्या की हल किया जाए
                                मैने तारिख 9 अगस्त 2019 को एयरटेल पोसपेड बिल को पेय किया लेकिन पेय नहीं हुआ है टरांस्फर फेल होगए हैं। लेकिन 1400 सौ करके 2 बार होगया है पर मेरे बैंक एकाउंट से 2800 सौ रूपया कटौती होगया है मेरे पैसे गुग्गुल पेय में फस गए हैं किर्पया करें ताकि हमें संसोतटी प्राप्त हो।

                                धन्यवाद
                                Thank you
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                                  K
                                  from Mumbai, Maharashtra
                                  Aug 7, 2019
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                                  Address: 97f, Phillips home,Sisir Bagan road, behala, Kolkata, West Bengal, 700053

                                  I have a done a payment of 3520 through Google pay app.amount was debited from my account and Google pay also it's showing transaction successful but cesc ltd has not received the amount.they have sent the bill saying they have not received 3520 amount.plz resolve my issue.where my money has gone.its a huge amount.i am attaching my screenshots.refund my money as soon as possible and let me know the status.in my bank statement also it's showing debited and Google pay also but why they haven't received the amount.it has been long now.plz refund my money.so that I can make my bill payment again.
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                                    SATHEESH SARAVANAN
                                    from Mumbai, Maharashtra
                                    Aug 7, 2019
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                                    I have paid the amount of rs 1196 +1196 on 2th aug 2019 through tez app and amount got deducted from my standard chartered bank account but as per tez as status it got failed. Then i pay the amound directly but its process start and paied amount aug 6 and 7. As per my bank instruction they told me to register a complaint on upi portal for charge back. Kindly process charge back of the
                                    +3 photos
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                                      Kishor Pisal
                                      from Pune, Maharashtra
                                      Aug 4, 2019
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                                      Address: A-402 , Sun Radiant , Khadi Machine Chowk, Yewalewadi Road , Kondhawa Budruk ,, Pune ,411048, Pune, Maharashtra, 411048
                                      Website: google pay

                                      Used google pay for payment to tata sky on 21st april of inr 500/-
                                      Transc no[protected]... Money got debited from my account but not credited in tata sky account

                                      Contacted so many time, every time got assurance that it will get cleared in 10 days and failed everytime

                                      Recently they are saying we cannot confirm timeline to refund the fund

                                      Thanks
                                      Kishor pisal
                                      [protected]
                                      Google India / Tez customer support has been notified about the posted complaint.
                                      Have sent money but the receiver has told me the amount is not credited his account

                                      used google pay for payment to tata sky - Comment #3503968 - Image #0
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                                        Sandeep Chakravarty
                                        from Bengaluru, Karnataka
                                        Aug 2, 2019
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                                        Address: HSR Layout, KG Halli, D' Souza Layout, Ashok Nagar, Bengaluru, Karnataka 560001, Bangalore, Karnataka

                                        Requesting for refund
                                        Date of incident:29/july/2019
                                        I transferred 500 through google pay but unfortunately the recipient does'nt have google, so i tried to get contact with the customer and i search google pay customer care in google search "[protected]"

                                        I done what all things he said and at last he looted my 5000 from the acc. To clear he sent 2 sms to forward it so that i forwarded and he shared me 1 google fill form which includes amount to refund.

                                        I have the audio clips
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