Google India / Tez Complaints & Reviews

I have send an amount of rs 501 to my friend's bank account through google pay app. Till then they are saying that the payment is processing and after some days it's showing that the payment is in dispute. The money is not arrived at my friend's bank account nor returned to mine. I have contacted them by sending feedback attaching necessary screenshots of the proof. Now it's about three months and they are saying the payment is failed. I never knew of this complaint cell until recently my friend recommended it, so i tried to raise a complaint against google pay. Please kindly resolve my complaint.

On 5 th may my ixigo train booking transaction failed. Amount got debited from my axis account and till now it's not yet refunded. Contacted ixigo they cleared their part and said they didn't receive any payment.in google pay (Tez) i checked the transaction details and is shown amount paid to ixigo and also shows "in dispute". It's been more than 10 days and not yet received the payment. There is no update from google pay as of now.

Please kindly look into the issue.

Thank you

I have done payment of rs 632.11 on 03 may in reliance fresh shop through google pay. Money deducted but payment not received to reliance fresh shop. Again i lodged complaint on 9th may to google pay, they told me problem will resolved within 7 working day. Today i called to google pay one of bad customer care talked to me rudely and still my problem is not resolved. Please help me.

Transaction id :[protected]
Mail : [protected]@gmail.com
Ph - [protected]
Sweta kumari

I would like to informed you that i have made a payment for new dth connection through google pay upi to the dth vendor. Amount has been deducted from my account on 4 may, but beneficiary didn't received the money till date. First i have waited for 7 days for payment conformation than i have raised the dispute. Its almost 4-5 days over for dispute raised but neither get any updates nor the refund. I am mentioned all the required details below. Kindly resolve the issue on urgent basis.

A/c name : neeraj verma
A/c email : neeraj. [protected]@gmail.com

Upi transaction id :[protected]

-dated 27/01/2019
-beneficiary's account number:[protected]
-ifsc code of beneficiary bank: psib0000012
-rbi reference number:[protected]
-amount: 25, 000
I am parveen kumar. I have send 25000 rupees hdfc bank to punjab & sind bank by google tez application. But my mistake is, i am not enter last digit of beneficiary account. But all other information is correct. But google tez transfer my money. Now i communicate to punjab & sind bank, they said this account is not available and account is already closed. I humble request to check this account and do needful asap. Hdfc bank already declared money has transfer to beneficiary bank.

Sir, good day. I did my jio recharge on23.04.19 on tez, for an amount of rs 399. The amount was debited from my account on 23.04.19, 11.16 am, debited details are: s. Nallasamy ([protected]@okhdfcbank, issuer bank: canara bank, to reliance jio infocomm ([protected]@citibank), google transaction id: cicagkck6f2oiq, upi transaction id :[protected].
Kindly, solve the issue, sir.
Thanks®ards,
S. Nallasamy.

I made transaction on 3rd of april 2019 of rupees 999 from google pay application. The amount got debited from my bank account on the same day but the payment status is still showing in processing. After that i raised a dispute on on 7th of april 2019 which was not yet addressed to anyone i contacted my bank i explain them exact scenario according to that they helped me and confirm that the amount has been debited from your end and has been credited to the beneficiaries account. I contacted google pay customer services they ask me to provide them the bank statement of my account which i did on on 20 th of april 2019 it's been a 20 days since i reported this issue and i haven't yet got any sort of resolution from google play services which makes me very frustrated just to contact them again and again and to get the status do every time that statement was same that we are working on the issue and soon will get in touch with you.
If i could get an help on at that would be much appreciated. Thank you.

The payment to flipkart via google pay (Upi mode) was failed
Amount deducted from account but receiver did not get it.
Date of transaction 29 april at 12:20 am
Receiver upi id [protected]@ybl
The dispute was raised on google pay app, but still not resolved.
Flipkart denied their responsibility saying they did not receive the money.
Desirable solution: refund of rs 4190

I have made a transaction of 9000 through google pay/tez on 2 may 2019. Very sad to say that the money is not credited in the recipients account. Neither it is refunded back to mine. I have raised a dispute. But no response. I have been trying to contact your costomer care but no response. I have some very urgent tasks to do with the money. Today is 10th may 2019. Bill desk has confirmed that the transaction was a failure. But till now not even a single notification from google pay regarding my money. What should i do now?? I lost my money & its stuck because of google pay..

I had a deal of 10k on gold vault that is placed in google pay later i sold out that gold as i needed money urgently and it's been 9 days but did not get my money back while as per their t&c it may take upto 3 working days only, even had a chat with google pay customer care executive and was disconnected without providing a solution.

Google pay help
—
Time of chat: 9 may 2019, 10:36
Chat duration: 18:17
Chatted with: harika
—

Harika [10:36 am]:
Thanks for contacting google pay. My name is harika.
Hi suhail. Very good morning.
I see that you have a transaction related issue. Am i correct?

Suhail idrisi [10:36 am]:
Yes

Harika [10:37 am]:
Please do not worry, i would check that for you right away.
Could you please provide me with the last four characters of the google transaction id?

Suhail idrisi [10:38 am]:
I had bought gold for 10k through gold vault then sold it on the same but it's been more than 8 days but no amount credited

Harika [10:38 am]:
I am sorry for the inconvenience caused to you.
Please help me with the id.

Suhail idrisi [10:39 am]:
0007

Harika [10:39 am]:
Thank you for the information.
Please give two minutes while i check the information for you.

Suhail idrisi [10:40 am]:
Sure

Harika [10:42 am]:
Thank you for staying connected. Appreciate your time and patience.

Suhail idrisi [10:42 am]:
It's fine

Harika [10:44 am]:
I see that this is a payment of inr 9293.67. Am i correct?

Suhail idrisi [10:44 am]:
Yes

Harika [10:44 am]:
“i'm sorry to hear that the issue persists.
I’m escalating this to our specialist team to investigate this and we shall get back to you within 7 business days with an update.

Suhail idrisi [10:45 am]:
7 business days, why so early
Take 7 days more please as already it's quite early

Harika [10:46 am]:
I totally understand your concern but this is the stipulated time by mmtc.

Suhail idrisi [10:47 am]:
Hv you recieved any other complaint?

Harika [10:47 am]:
However we will try our best to resolve this at the earliest.

Suhail idrisi [10:49 am]:
What if i personally want to escalate this to higher management?
??

Harika [10:51 am]:
You may reach out to mmtc for any other assistance.

Suhail idrisi [10:52 am]:
How do i contact that #?
Since the don't hv any contact listed here

Harika [10:53 am]:
I kindly request you to please be professional or else i am forced to disconnect the chat.

Suhail idrisi [10:54 am]:
Who stops you, you hv all the rights to do so

Harika [10:54 am]:
Thank you for contacting google pay. Have a great day ahead.
Thank you for contacting google chat support. Your chat session is now complete.

Dear sir/ madam
This mail is to inform you that yesterday
Evening around 5 pm my account has been
Debited by rs 20000 twenty thousand through
Google play it was a fake msg that i received
20000 in my axis bank account through
Google pay. When i accept that i found
20000 has been debited from my account.
It was totally a fake transaction. Just want
To know the details to whom it was credited.
I believe you will help to to know the details.
Details are as under.
My google pay no. [protected].

I have made a transaction of more than 25000 through google pay/tez on 2 may 2019. Very sad to say that the money is not credited in the recipients account. Neither it is refunded back to mine. I have raised a dispute. But no response. I have been trying to contact your costomer care but no response. I have some very urgent tasks to do with the money. Today is 8 may 2019. Bill desk has confirmed that the transaction was a failure. But till now not even a single notification from google pay regarding my money. What should i do now

I have made a transaction of more than 25000 through google pay/tez on 2 may 2019. Very sad to say that the money is not credited in the recipients account. Neither it is refunded back to mine. I have raised a dispute. But no response. I have been trying to contact your costomer care but no response. I have some very urgent tasks to do with the money. Today is 8 may 2019. Bill desk has confirmed that the transaction was a failure. But till now not even a single notification from google pay regarding my money. What should i do now

Sir,
Good day.
On 23.04.19, i did my jio recharge for rs. 399/- on tez. Google app for mobile recharging.
But, i contacted the jio customer care service, then the jio replied that your recharge was not carried out and instead the payment status as "declined".
The debit details are ; upim debit 06700450" dated 23.04.19, amount of rs 399.
After several attempts, the amount was not yet credited in my account, sir.

Kindly do the needful, sir.

Thanks and regards,
S. Nallasamy.

Hello team,

Amount s debited from my account but not credited in sbi account.
In tez application it is showing transaction successful and amount credited in account but after checking in bank statement it is nor added or reflected.

Below are the transaction details,

Google transaction id : cicagkdkxplijw
Upi transaction id:[protected]

Icici to sbi bank

Regards,
Ankit

Sir good afternoon
I beg to say that my account to sbi saving a/c [protected] to baroda rajasthan kshetriya gramin bank account no. [protected] to transfer by tej upi transfer no[protected] but no account recived bank and wrong transfer same accout bank of baroda bain u. P a/c no[protected] lal ram please refund my sbi account please help me.

Your faithfully,
Krishan gopal ojha
Sbi a/c [protected]

We are not happy with google as i have wroung transcation on google play accounts as i want transfer in google pay but unfortunatly transfer in google play account we are followp with google play team but they refuse for money refund they said dont have policy for refund
Your google support inquiry: case id [[protected]]

Please help to resovle this issue

Regards
Atul
[protected]

Dear team i trying to book train ticket through your app irctc on 8 april 2019 there was money deducted and transection failed, i wait for refund up to 15 april but not refunded sobi cotacted 2 times in your support team they said money will refund within 7 days but till not refund. Please do this matter seriously.
I attached transection history.
Upi transection id[protected]
Google transection id cicagkdyjyogg

Last night (02/05/2019 at 9:52 pm), someone has transferred rs 14, 971 from my account with unauthorized form, whose details are as follows.
Upi transaction id:[protected]
Transferred by/to: ranchu markam
([protected]@okicici)

Transferred from: divya kumari ([protected]@oksbi)

Google transaction id: cicagk40j2hg

Please do the needful against this issue and try to take any punitive action against the person who made the money transfer from my google pay account. Try to get my money back from that person in my account. Otherwise people will not trust on your google pay due to safety issue.

Sir, good day. I did my jio recharge through our tez app on 23.04.19 for an amount of rs 399. But recharge was failed. Then i contacted the jio customer care service, then they replied that your payment was "declined". But still now the debited amount was not credited in my account.
The debited details are "upim debit 06700450" debited on 23.04.19.
Kindly consider this complaint, and try your best to credit my amount in my account, sir.

Thanks and regards,
S. Nallasamy.