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Google India / Tez Complaints & Reviews

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Updated: Aug 31, 2025
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Google India / Tez reviews & complaints page 47

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P
Piyush Patodi
Mar 14, 2019
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Address: H. No. 1, Bhagat Singh Colony, Jhalawar., Jhalawar, Rajasthan, 326001

I have transferred an amount of 5300/- rs from my wife account of hdfc bank on 1 feb 2019 to my father's account in sbi bank by google pay.
But still that amount not credited to my father's account.
I have complaint so many times to google pay team. But they didn't give any solution and my payment is not credited to that account.
Please look on this matter.
+1 photos
Google India / Tez customer support has been notified about the posted complaint.
Tez is not able to operate with the my new phone
It was working with old mobile but as I change my new phone always error message saying bank is not registered coming
I don't know how to solve the problem

transaction of amount 5300/- - Comment #3381203 - Image #0
I am not sure how to trust your app anymore. Yesterday I had transferred 271 to a person. But the amount got deducted twice, even when your application was stating an amount was not processed. I have asked many people to join this app and now if i am facing this I am scared every one will be affected.
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    V
    Vinay B Karnik
    from Mumbai, Maharashtra
    Mar 13, 2019
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    Address: 380015

    On[protected] payment of rs.1190 processed for torrent power ahmedabad, electricity bill payment failed but amount debited from bank account.

    It is request to refund of rs. 1190 debited

    "bharatbillpay" bill number[protected] bill date 25 feb 2019
    Bill payment of rs.1, 190 transaction failed

    From : [protected]@oksbi

    Issuer bank : bank of baroda

    Google transaction id : cicagkcy1b2uzw

    Upi transaction id :[protected]
    +3 photos
    Google India / Tez customer support has been notified about the posted complaint.
    I made a transaction of 1500 Rupees on 05/03/2019 to one of my friend and the transaction got failed .
    The money hasn't been refunded back yet.

    The UPI Transaction id :[protected]
    Google UPI Id : - CICAgKCyhuv8IQ
    Hi
    I have 3 days before amount transferred but status was failed but still not getting amount, please check and update

    Attached screenshot

    google india / tez payment failed but amount debited from bank account - Comment #3376678 - Image #0
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      M
      Miranda@1
      from Bengaluru, Karnataka
      Mar 13, 2019
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      Address: 560072

      The issue started while i switched phones and was trying to relink the account to my gpay on the new phone. There was an error and the linking was not complete.
      Have registered multiple complaints with google pay for unresolved issue of a bank account linking to upi. Have been constantly following up for a resolution. The only response given everytime is that the technical team will respond. It has been nearly 4 months and there is no resolution to this issue
      Google India / Tez customer support has been notified about the posted complaint.
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        A
        ahmedisadaf
        from Mumbai, Maharashtra
        Mar 13, 2019
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        amount debited from my account but not credited to merchant account - gpay

        Address: Mumbai City, Maharashtra, 400009

        I had done transaction via Gpay on 22nd Dec, 2018. The amount is debited from my account but not credited to Merchant account. I have been contacting Merchant, Axis bank (my bank) and Google Pay since then, yet received no resolution on the same. Tha Gpay app shows payment confirmed. Gpay has provided me false information and also customer care service is not supporting me for the same. They have registered the complaint but not provided...
        +1 photos
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        A
        Akshat Nigam
        Mar 13, 2019
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        Address: Jhansi, Uttar Pradesh, 284305

        I had placed order of rs 1957 for amway product on date 06/01/2019. Payment was done through tez (Google pay). Amount was deducted but order was not placed.
        6-jan-19 upi/dr/[protected]/billdesk/icic/billdeskpg/colle — transfer to[protected] debit 1957.00
        More than two months are over but not got any refund
        We are going for digital india with no solution of the problems generated. Feeling totally helpless and cheated in the name of digital india. Don't know how to get lost money.

        Jeetendra nigam
        Google India / Tez customer support has been notified about the posted complaint.
        Mar 13, 2019
        Updated by Akshat Nigam
        Please go through the attach file of the details of transaction of Rs 1957 on date 6 Jan 2019
        6 Jan 2019 6 Jan 2019 TO TRANSFERUPI/DR/[protected]/ /ICIC/billdeskpg/colle-

        TRANSFER TO[protected]

        Rs 1, 957.00

        Payment was made through Google Pay
        Details given by Google Pay - The reference ID for the transaction is ICI00eb208905aa401e8db171fb01414e3c.

        Contacted SBI customer care - They say they have no role to play as it is matter between Google Pay and Amway.

        Google Pay says - They don't have the amount, they are the medium for transferring the money .Money has been transferred may be with the Amway or with the billdesk payment gate way.

        Amway says- Amount is not with them asks to contact Bank.

        We are going for digital India with no solution of the problems generated.Feeling totally helpless and cheatd in the name of Digital India. Don't know how to get lost money.
        Please again see, if you can help me .

        Regards
        Jeetendra Nigam
        I send money from corporation bank to SBI bank on 11th January, of amount 10, 000/- rs. Money is deducted from my account but it is not showing up in SBI bank account.
        Transection id[protected]

        amount deducted but transaction failed - Comment #3374810 - Image #0
        I had placed order of rs 1957 for amway product on date 06/01/2019. Payment was done through tez (Google pay). Amount was deducted but order was not placed.

        6-jan-19 upi/dr/[protected]/billdesk/icic/billdeskpg/colle — transfer to[protected] debit 1957.00
        More than two months are over but not got any refund

        We are going for digital india with no solution of the problems generated. Feeling totally helpless and cheated in the name of digital india. Don't know how to get lost money.
        Mobile No. [protected]
        E mail- [protected]@gmail.com

        Jeetendra nigam
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          A
          Amit Pujari
          from Bengaluru, Karnataka
          Mar 12, 2019
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          Address: 379A,14th A cross,near Virgo women salon,Pai layout,Off old Madras road, 560016

          I made a transaction of 5000 on feb 28, 2019. Transaction failed and amount debited from my account but the receipient has not received it. I raised dispute on march 3rd and today it's march 12th, i still have no update from google pay, i wanted to know if there is any other way to reach out to gpay or how long should i wait for them to respond?

          Google transaction id - cicagkcytkyzxw
          Google India / Tez customer support has been notified about the posted complaint.
          Iam transection with google play to other account ...Money debited in my account and not credited other account ...They not reflected 3 working in your account ...And my transection date 03/03/2019 ..My google play num [protected]

          amount deducted from my account but the recipient has not received the same. - Comment #3374815 - Image #0
          23rd feb 2019 I transferred the money to the another account it has not transferred till date 7th of march 2019. The company is asking for me bank statement. I had already given them and then also they are asking for me and not taking my problem in consideration so please take a look over it please get me back soon as soon as possible.
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            P
            Platinum Soul
            Mar 12, 2019
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            I transferred amount using Google pay but still not credited to receiving party account, its showing in process from last 5 days.

            Details :
            Your a/c no. XXXXXXX6826 is debited for Rs. 1859.00 on[protected]:04 and credited to a/c no. XXXXXXXX0821 (UPI Ref no[protected].

            Can you please check this.

            Thanks
            Praveen
            +1 photos
            Google India / Tez customer support has been notified about the posted complaint.
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              A
              ashik1205
              Mar 11, 2019
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              Address: Ahmedabad, Gujarat

              Sir/madam,

              I made transaction of rs. 5000/- on[protected] through google pay (Tez) with upi transaction id:[protected] and it's showing transaction successful. By mistake i entered wrong account number but ifsc code is correct. I have attached my account statement for your reference.

              Actually i'm supposed to do transaction to below account.
              Account number:[protected]
              Ifsc code: icic0003540 (Chennai vepery branch).

              But by mistake i entered this account number:[protected]. This account belongs to person in bihar.

              The account number and ifsc code which i entered doesn't match in my case. If it doesn't match it should cross check both and transaction should become failure. But money was transferred successfully to a wrong account in bihar.

              Regarding this i enquired to google pay, they replied that they refer only to account number. Then what is the reason for asking ifsc code. Further at the time transaction it has verified that the account belongs to chennai vepery. But still its transferred to an account in bihar.

              I kindly request you a accept my complaint and take action on google pay (Tez) and help me to get back the amount of rs. 5000/-

              Thanks in advance for your prompt account.

              Regards,
              Mohamed ashik.
              Mobile: +[protected]
              +[protected]
              Google India / Tez customer support has been notified about the posted complaint.
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                A
                arunc05
                from Badagara, Kerala
                Mar 9, 2019
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                Address: Ernakulam, Kerala

                Transaction done on 02nd feb from axis bank to union bank via google pay linked account email id:[protected]@yahoo.com not yet credited to recipient account.. Shared bank statements multiple times. Still no update from google pay team. Each timr they are asking me to wait 7days and nothing happens
                No update. Really bad experience.

                Please take urgent action
                Google India / Tez customer support has been notified about the posted complaint.
                Hi, sorry for the inconvenience. We request you to visit the following link to raise a dispute for the referred transaction https://bit.ly/2Na7gH8. Regards, Team Axis Bank.
                My number is linked to the bank account but if there is no link in Google Pay, then what is the problem? I request that the solution will soon come

                transaction not credited to beneficiary account - Comment #3374109 - Image #0
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                  H
                  harish7869
                  from Bengaluru, Karnataka
                  Mar 8, 2019
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                  Address: 560103

                  I booked a ticket with redbus for a long distance with google Pay/Tez after entering UPI it said some error, hence ticket not generated. So booked again directly with bank ticket generated but for my failed transaction i didnt get the amount back.

                  When i asked bank it is asking me to ask third party app since it is not banker app, when i ask Redbus they are saying they have received only one time payment, when i asked Google pay they said they are investigating HERE The problem is they are investigating from more than a month. Google pay not responding to mails, when ever i call they are saying investigating.

                  Deducted my money with in seconds but for refunding the same it takes Months, this is second month Ending.

                  Please help me to resolve this

                  Thanks in advance

                  Google complaint Reference No[protected]
                  Google India / Tez customer support has been notified about the posted complaint.
                  Mar 08, 2019
                  Updated by harish7869
                  This is my details of Payment : CICAgKCS75ykOA ( google Transaction )
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                    D
                    Dubeysheetu
                    from Katra, Jammu and Kashmir
                    Mar 7, 2019
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                    Address: 184142
                    Website: Www.aliexpress.com

                    Unauthorised bank transaction on www.aliexpress.com and Google proxima beta on01. 03.2019. Bank account is my custody and i have never share my creditials to anyone.this was unauthorised transaction transaction in the name of Google and Aliexpress. Com. Request you to take immediate action on the above fraud transaction to get back the refund immediately.
                    Google India / Tez customer support has been notified about the posted complaint.
                    Money is debited from my account but not credited to benificiery account. This was happens at 28 Februaty 2019, 3:22 pm. Please see this issue so that my amount is credited as my account . I have alrady complaint many time but still is it pending

                    unauthorised bank transaction - Comment #3373440 - Image #0
                    I have not written a reply on Google Pay, for two hours

                    unauthorised bank transaction - Comment #3374110 - Image #0
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                      S
                      Srikanth Suresh
                      Mar 6, 2019
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                      Address: Navi Mumbai, 560100

                      I initiated an in-app purchase from a well known playstore app. The transaction completed with me providing the otp. Shortly after this i received a message that the transaction has been declined. I was expecting a refund of my transaction (S) and have even raised it with the application developer. For the past 12 hours, neither is the transaction listed in google payments nor does the application reflect any state changes.
                      Google India / Tez customer support has been notified about the posted complaint.
                      Mar 10, 2019
                      Updated by Srikanth Suresh
                      It has been a week since I have raised this complaint but no representative has reached out to me.
                      I transferred the money to Google play, instead of Google pay, from mibikwik of rupees 750. I want withdraw money from Google play store. I won't use money in Google play store.

                      play store payments - Comment #3374116 - Image #0
                      Sir, I send Rs 2000 money to my friend but it's failed and money is debited transaction number is.[protected], please complain about it, it's above 20 days. I done all thing but no benefit.you are last hope, i mail them but no response, complained many time on tez app. Now all ways closed, please help me sir please

                      play store payments - Comment #3374119 - Image #0
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                        A
                        Ashok Mopagar
                        from Belgaum, Karnataka
                        Mar 6, 2019
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                        Address: Mumbai, Belgaum, Karnataka

                        I'm ashok mopagar trans id[protected]
                        I transferred rs 1000 from central bank of india to sbi shivamogga through g-pay app on 11 feb 2019, money is debited from my account but not transferred to receiver account and this shows like process is under waiting till today...
                        I raised the complete about it to tez customers care they are not responding.. Kindly solve this issue as soon as possible
                        +1 photos
                        Google India / Tez customer support has been notified about the posted complaint.
                        I have send money from google pay and pament will be deduct my accont but not receive other account a long time. i send 2500 rs from google pay to the surveer rajput .but not receive money in your account . a long time problem but not solution by google pay custmor care number not not solution . so i have send complain own .so quick action.

                        amount not refunded process under waiting - Comment #3371036 - Image #0
                        In my account amount debited but not credit

                        amount not refunded process under waiting - Comment #3373379 - Image #0
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                          M
                          Manu9895
                          from Bengaluru, Karnataka
                          Mar 6, 2019
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                          Address: bangalore, 560102

                          On feb 1st i have done a transastion of rs1325 with google transaction id cicagkcsn-yfoq and upi transction id[protected] to mr latheesh yadav. The money got credited to his account but the same time it got reversed twice (1325+1325) from his account. One amount he got refunded back on 14.02.2019 but still one more amount is pending. I have the customer care support more than 5 6 times in the month of feb and have send all the supporting doc, such as bank statements to them,. But they failed to solve my issue. Take it as a serious one and please solve it. Its been a month over.
                          Google India / Tez customer support has been notified about the posted complaint.
                          Mar 14, 2019
                          Updated by Manu9895
                          its been almost 2 months I didn't get any updates.. every time when I call them they used to ask me to send the bank statement and wait for 7 days. This is so frustrating, they are playing with my time and patience. and even you people can't solve a small issue please stop this service.
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                            A
                            Ankit Khosla
                            Mar 6, 2019
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                            Ankit khosla (Ankit. [protected]@oksbi)
                            Issuer bank: idbi bank

                            To: apoorv verma ([protected]@ybl)

                            Google transaction id: cicagkdsyrnbzq
                            Upi transaction id:[protected]

                            The money has been deducted from my bank and you said it will be refunded in 6-7 working days. But its been a month i have not received the money yet. Please take immediate action.
                            +1 photos
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                              Jagdeep Randeo
                              from Gurgaon, Haryana
                              Mar 5, 2019
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                              Address: Gurgaon, Haryana

                              It has been 2 months since i am chasing customer care team but still the issue has not been resolved. I am highly disappointed. No update is provided with regard to my issue till the time i contact the team. Using upi, i was adding money to my airtel wallet but the money did not reflect there and has been deducted from my bank account. I am mentally harassed now.

                              The transaction was for 2300 made on jan 11
                              Google India / Tez customer support has been notified about the posted complaint.
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                                S
                                Srinidhi Digitals
                                Mar 5, 2019
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                                Address: 15-102 hanuman nagar, hanuman nagar opp hanuman temple kalwakurthy, Mahbubnagar, Andhra Pradesh, 509324

                                On 23rd of february, i have transferred sum of rs.10000 to my friend account. Though, there was deduction in my total amount, that sum of rs.10000 didn't get credited in my friend account. I didn't found the reason behind it.
                                So please kindly make me sure about the reason and solve my problem as early as possible since it is huge small amount..
                                +1 photos
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                                  Moon Battery And Tyre
                                  from Ranchi, Jharkhand
                                  Mar 3, 2019
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                                  Address: Bariatu Road, Ranchi, Jharkhand, 834009

                                  Google pay case id [[protected]]
                                  Case id [[protected]]
                                  01 nov 2018 12:37 pm को हमने गूगल पे के माध्यम से 20 हज़ार रुपए का ट्रांसेक्शन किया था दूसरे के खाते में मगर यह ट्रांसेक्शन की प्रिकिर्या पूरा नही हो पाया (Transaction pending) । और मेरे खाते से पैसा काट लिया गया ।हमने गूगल पे पर कंप्लेन भी किया हमे case id दिया गया और 15 दिन में पैसा वापस करने का भरोसा दिलाया मगर 4 महीना बीत गया मुझे आज तक मेरा पैसा वापस नही मिला । आपसे अनुरोध है मेरा पैसा वापस करने की कीर्प करे अतः इस कार्य के लिए में आपका सदा। आभारी बना रहूंगा case ईid और ट्रांसक्शन की कॉपी आपको भेजा हूँ
                                  +1 photos
                                  Google India / Tez customer support has been notified about the posted complaint.
                                  Please unbanned my google pay account [protected] please

                                  regarding refunding back to my account even after deduction and complaints - Comment #3367659 - Image #0
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                                    S
                                    sowmya kelam
                                    from Mumbai, Maharashtra
                                    Feb 28, 2019
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                                    Made a transaction of rs 30, 000.00 from my google pay india/tez account on 28th, febrauary2019.
                                    Its was an upi to upi amount transfer transaction.
                                    The amount of 30, 000 rs. Was debited from my account immediately, but has not been credited to the recipient's bank account yet.
                                    Since it is a large amount please look into the matter as soon as possible

                                    Google transaction id :cicagkcyxkcxoq
                                    Upi transaction id :[protected]

                                    Transferred from :
                                    Kelam sowmya ([protected]@okaxis)
                                    Transferred to:
                                    Prameela ramineni ([protected]@oksbi)
                                    +1 photos
                                    Google India / Tez customer support has been notified about the posted complaint.
                                    I have tried to pay a Google pay user 30000 through my google pay account but the amount has been deducted from my account and not credited to his account niether returned to my account

                                    amount debited from my linked bank account but other user didn't get the amount - Comment #3367876 - Image #0
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                                      H
                                      hemnts
                                      from Mumbai, Maharashtra
                                      Feb 27, 2019
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                                      payment in processing from 2 days.. no reply on feedback

                                      Google pay number: [protected]

                                      It is not happening first time with me. Everytime its a big problem. My 4000 rupees are still in processing from last 2 days.
                                      There will be only 2 options, payment failed or paid. What is this 'processing'

                                      I don't get any problem in paytm.

                                      I send feedback again and again, but no reply....
                                      +1 photos
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