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Google India / Tez Complaints & Reviews

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Updated: Aug 31, 2025
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Google India / Tez reviews & complaints page 45

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R
RajuNayak
from Delhi, Delhi
Apr 9, 2019
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Address: Karimnagar, Andhra Pradesh, 505001

Hello, i am raju nayak from karimnagar. Unfortunately i have added my money into google play store balance instead of google pay, so i requested to refund my money through to google pay account or through vouchers but they refused and they have been telling that its not possible, we have some terms and conditions.
Should i loss my money?
I want my money.
Google India / Tez customer support has been notified about the posted complaint.
I had try to recharge 448 plane on 30th March 2019 at my Airtel no.[protected] from Googlpay, the recharge amount has been debited from my account but recharge failed, it has shown that the transection isfaild, I didn't any help from the customer care please help.for reference to i attach the screenshot of payment made to my Airtel no.

refund of my money - Comment #3401435 - Image #0
3.April.2019 ko mene 1000 rs dusre account me transfer kiye.. abhi tak mere paise kat chuke hai par koi bhi account me credit nahi huye hai.. 2 din se me continue send feedback kar Raha hoon par koi bhi reply abhi tak aaya nahi hai..

refund of my money - Comment #3401577 - Image #0
I pay my electricity bill of rs 1070 by google pay on 8 April 2019 but my transactions goes failed. 3 days gone i still not get back my money

refund of my money - Comment #3405957 - Image #0
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    D
    debasreeujjwal
    from Kolkata, West Bengal
    Apr 9, 2019
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    Address: 700125

    Dear
    Sir,
    I am ujjwal chowdhury and i am google pay user. Last 2nd april i am paid electric bill rs. 2429/- through this app. Payment was failed. But payment debit my account in two times. I already submit complain this matter but no reply from your site. Please see this matter and return my money (2429+2429) as early as possible.
    Send screenshot my account details and your transaction details.

    Thanking you
    Ujjwal chowdhury
    +1 photos
    Google India / Tez customer support has been notified about the posted complaint.
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      Shafir Siddique
      from Pune, Maharashtra
      Apr 9, 2019
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      Resolved

      Address: 411044

      I tried to recharge my airtel prepaid number with inr 199 but it got failed. I though it might be due to technical error and, again tried to make the payment but that also got failed. The amount for inr 199 + 199 = 398 got debited from my account. This transaction was made on
      April 4, 2019 1.12 pm with the upi transaction id[protected] and
      April 4, 2019 1.13 pm with the upi transaction id[protected]
      At billdesk. [protected]@icici

      When i did not received any payment, i checked it, it gave me an option for dispute. I clicked on dispute and the status says in dispute. Now its showing as we will notify when there is an update. The amount was to be refunded in 3 to 4 business days. Why is that google taking so much time to rectify the issue.
      Apr 18, 2019
      Complaint marked as Resolved 
      Google India / Tez customer support has been notified about the posted complaint.
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        S
        Smriti Sahoo
        from Delhi, Delhi
        Apr 5, 2019
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        I had made a transaction of rupees 6200 from my pnb bank account using google pay (Upi transaction id[protected] on monday 1st of april 2017. The transaction failed but the money was debited.
        It's been 5 days since the transaction but i haven't received my money back. I had also called the google pay costomer care where they assured me i will get the refund within 3 working day which i haven't till now, now they are saying me to wait for more 7 days.
        Pls looked into my problem
        +2 photos
        Google India / Tez customer support has been notified about the posted complaint.
        I purchased a Book in google books (kick drink easily jason vale). The money got debited from bank account but did not receive the book. it would be better if i get the book

        06-Apr[protected]Apr-2019)TO TRANSFER
        INB Times of Money Limited [protected]IGAFVUCRB3 274.50

        Kindly help me get it resolved.

        google pay transaction failed but money debited - Comment #3399606 - Image #0
        I send the money to other bank but not received the money till yet after 3 working days. And the amount is already debited from my account. Please tell me how much time it will take to successful the Processing.

        google pay transaction failed but money debited - Comment #3401443 - Image #0
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          G
          grv_gaurav
          from Kolkata, West Bengal
          Apr 5, 2019
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          Address: Kolkata, West Bengal, 700040

          I was doing an online transaction 4 days ago through google pay, where i was playing my electricity bill, my balance from sbi got deducted but the transaction was not successful. I raise a complaint against it asking for my refund and they (Google) said payment has been initiated by them self but sbi is having problem so i should contact them. When i contactos sbi they said they have no control over 3rd party application so i should ask google pay. Then again when i called them, they said by tonight my refund will be initiated but that did not gappe and today when i call them again, now they have another excuse saying that cesc kolkata has not initiated my balance. I'm a student air who comes from a small place, for me each rupee is very valuable, i want you to seriously look upon this and please help me to get back my refund and i want you to chargeback also. Please and thankyou sir/madam.
          Google India / Tez customer support has been notified about the posted complaint.
          I was recharging a number [protected] via google pay and the payment sent to billdesk but billdesk not confirm the payment and recharge was not successful. And I want my payment refund now. The details of transaction is in screenshot.

          I'm complaining about, google pay also known as tez - Comment #3399885 - Image #0
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            R
            Ravikum51591522
            from Delhi, Delhi
            Apr 4, 2019
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            Address: Kammanhalli, 560033

            Hello sir, my name is ravi kumar,
            I am writing this comment whereas i am not able to reach customer service of google-pay. On 29th of march-2019 i had transferred rs 5200 from google-pay and it says it is with google pay will take 3 working days it will show-up in the recipient account, on 1st i get a pop-up message in google pay which says that that the amount is deposited in the recipient account and i had called my wife told to check and she says no, i had asked her to check in the net banking statement and she says from 29th of march -2019 till date there is no amount says rs 5200 in my wife account.

            I had spoken to my bank people of hdfc and they said it is deducted from my account and this the reference number[protected] and upi transaction id[protected]/cheque/ref. No.[protected]

            I have a loan that gets deducted on 5th of this month-2019- google pay has to give response and need to send the amount of rs 5, 200 by google-pay.

            Google pay going worst and there is secure way that we can install the google and keep it in our mobile and it is very much dangers-people out there do not have what they are going through.

            I strongly endorse please do not install the google-pay. Full of scam.
            Google India / Tez customer support has been notified about the posted complaint.
            I have make a payment for redbus ticket booking via google pay app my money has been debited from account and ticket was not book, due to failed transaction its has been one month for the transaction also raise disputed, This was happens at 04 March 2019, 22:58. Please see this issue so that my account is credited.
            From: VANDNA CHAURASIA(vandna.[protected]@okaxis)
            Issuer bank: Axis bank

            To: [protected]@axisbank

            Google transaction id: CICAgKCyupq1HQ
            Upi transaction id:[protected].

            money sent but not received - Comment #3397012 - Image #0
            I Have tried a transaction to my friend and the message was popping like servers cannot be reached. When I check the bank statement the amount had been debited. but No information was sent by any message from bank.
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              Š
              Šâćhîñ Düšmâñ
              Apr 4, 2019
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              I have done recharge my jio number [protected] through google pay, amount also deducted from my bank account but still i am waiting for my recharge, i have send feedback to google pay through their app but still didnt received any feedback. Now i have done my recharge through google app, please refund my amount to my bank account,

              Upi id: [protected]@okhdfcbank

              Please check attached details of recharge and do the needful.

              Sachin
              [protected]
              +1 photos
              Google India / Tez customer support has been notified about the posted complaint.
              I have done the transaction over Google pay the amount got deducted from bank but did not received by receipent. Please find screenshot for more reference.
              Status on Google pay is 'amount is credited in receipent bank' but receipent says she didn't receive it.

              recharge jio number through google pay but not received - Comment #3399619 - Image #0
              Halp
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                L
                Lokeshporanki
                from Noida, Uttar Pradesh
                Apr 4, 2019
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                Address: PLOT NO 4, SECTOR-11, IIE SIDCUL, RANIPUR, Haridwar, Uttarakhand, 249403

                Dear sir,

                Good morning!!!

                Please be noted that myself pls ramaraju is a regular customer of your esteem organisation since last more than 10 year having below mentioned details,

                1) account no. - [protected].
                2) branch office - shivalik nagar, haridwat.
                3) isfc code - hdfc0004713.
                4) customer id — 22570341.

                Sir, i have made a transaction of rs 50000 /- on dated 02 jan 2019 through google pay app with below mentioned details,
                1) google pay transaction id - cicagkditecfra.
                2) upi transaction id - [protected].

                Beneficiary details : — santi. [protected]@oksbi.

                Sir my problem is that even after so many days still the beneficiary person not received the money even the same is not returned on my account.

                I have made so many verbal and mail communication to all concern persons (Both hdfc and sbi associates) but not getting the satisfactory result. Neither getting support from hdfc and sbi.

                As per hdfc : — as per hdfc associates they have transit the money to sbi bank (But not ready to provide any supporting documents or proof).
                As per sbi : — they have not received the money (Even not entertain the complaints). With reply to contact hdfc bank only.

                I am getting frustrated in order to follow up the process with both banks, i am mentally as well as physically disturbed and need your support to resolve my problem.

                Kindly provide your valuable support and help me to regain my money back.
                +3 photos
                Google India / Tez customer support has been notified about the posted complaint.
                Upi/[protected]/p2m/billdesk.[protected]@ic/ failed amount 119.00 date[protected]

                upi/[protected]/p2m/billdesk.[protected]@ic/ failed amount 119.00 date[protected]
                mob [protected]

                sending money not credited to beneficiary account - Comment #3397648 - Image #0
                sending money not credited to beneficiary account - Comment #3397648 - Image #1
                Sweetu jiha's reply, Apr 5, 2019
                upi/909214231769/p2m/billdesk.Vodafone-prepind@ic/ failed amount 119.00 date 02-04-2019

                upi/909214219287/p2m/billdesk.Vodafone-prepind@ic/ failed amount 119.00 date 02-04-2019
                mob 9592678706
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                  B
                  bhvarun
                  from Noida, Uttar Pradesh
                  Apr 4, 2019
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                  Address: Ghaziabad, Uttar Pradesh, 201010

                  I had made a bill payment for uttar pradesh power corp ltd (Uppcl-urban) bill of amount rs.6964 on 22-dec-2018 using google pay upi id [protected]@okicici linked to my yes bank account. While the amount was deducted from my account, i received the transaction failure message. Till date the amount hasn't been refunded back to my bank account. After complaining to google pay thrice there is no resolution provided. Transaction id: bbps id: bd01h9382677, upi transaction id:[protected] date & time of the transaction: amount: rs. 6964 payer bank: yes bank (Google pay upi id: [protected]@okicici) payee bank: billdesk. [protected]@icici
                  +1 photos
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                    S
                    shubh545
                    Apr 3, 2019
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                    Address: Haridwar, Uttarakhand, 249401

                    I(shubham bhatt) made a transaction at 30 march 2019, time-21:41 of amount 5000INR to receiver ([protected]) through google pay. Money has been deducted from my account and is neither deposited to receiver account nor refunded to my account.
                    Its been 5days to deduction and there is no action from google pay(TEZ).
                    Every possible info of the transaction is attached with the screenshot.
                    Please make every possible effort to resolve this complaint.
                    Please contact me for any information related with the above concern raised.
                    [protected]
                    +1 photos
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                      S
                      Suvarna tata
                      from Bengaluru, Karnataka
                      Apr 3, 2019
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                      Hi, i made a transaction on april 1st around 1:23pm (Afternoon). Amount got detected from my account but didn't debited into recipient account. Given are below account details. Hoping you will resolve my issue asap.

                      Upi transaction id[protected]

                      From (Hdfc): [protected]@gmail.com

                      To (Icici):[protected]@okicici

                      Google transaction id

                      Cicagkdy6ek8aw

                      Thank you
                      +1 photos
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                        H
                        Haritha89
                        from Kamareddi, Telangana
                        Apr 3, 2019
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                        I have sent money using google pay on 2nd april, 2019 3.35pm. Money got deducted from my account and is not refunded yet.
                        Please do the needful.
                        My balance got into negative values because of this. Its been more than 24 hours.
                        I could not get refund of it. Please resolve my issue as soon as possible.   replace all
                        Google India / Tez customer support has been notified about the posted complaint.
                        I have sended 3000 to another person its is debited from my account but, the sender does not get amount. Beneficiary show that credited has not takes place.
                        Its showing ' payment failed' from past 1 hour
                        Please clear my issue immediately

                        my mobile number is given here:[protected]

                        money not credited to beneficiary - Comment #3396032 - Image #0
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                          S
                          shilpa murthy
                          from Bengaluru, Karnataka
                          Apr 3, 2019
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                          Address: KALYAN NAGAR, 560043

                          I have make a payment via google tej app my money is debited from my account but not credited to benificiery account. This was happens at 2:49, pm. Please see this issue so that my account is credited.
                          From: m shilpa ([protected]@okicic
                          Issuer bank: central bank of india

                          To: p mahadevi
                          Karnataka bank
                          Acc no:[protected]
                          Ifsc:karb0000143

                          Google transaction id: cciagkdy3zzkvq
                          Upi transaction id:[protected].
                          Google India / Tez customer support has been notified about the posted complaint.
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                            shilpa murthy
                            from Bengaluru, Karnataka
                            Apr 3, 2019
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                            Address: kalyan nagar, 560043

                            I have make a payment via google tej app my money is debited from my account but not credited to benificiery account. This was happens at 2:49, pm. Please see this issue so that my account is credited.
                            From: m shilpa ([protected]@okicic
                            Issuer bank: central bank of india

                            To: p mahadevi
                            Karnataka bank
                            Acc no:[protected]
                            Ifsc:karb0000143

                            Google transaction id: cciagkdy3zzkvq
                            Upi transaction id:[protected].
                            Google India / Tez customer support has been notified about the posted complaint.
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                              R
                              Ravikum51591522
                              from Delhi, Delhi
                              Apr 3, 2019
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                              Address: Kammanhali, 560033

                              Hello sir, my name is ravi kumar,
                              I am writing this comment whereas i am not able to reach customer service of google-pay. On 29th of march-2019 i had transferred rs 5200 from google-pay and it says it is with google pay will take 3 working days it will show-up in the recipient account, on 1st i get a pop-up message in google pay which says that that the amount is deposited in the recipient account and i had called my wife told to check and she says no, i had asked her to check in the net banking statement and she says from 29th of march -2019 till date there is no amount says rs 5200 in my wife account.

                              I had spoken to my bank people of hdfc and they said it is deducted from my account and this the reference number[protected].

                              I have a loan that gets deducted on 5th of this month-2019- google pay has to give response and need to send the amount of rs 5, 200 by google-pay.

                              Google pay going worst and there is secure way that we can install the google and keep it in our mobile and it is very much dangers-people out there do not have what they are going through.

                              I strongly endorse please do not install the google-pay. Full of scam.
                              Google India / Tez customer support has been notified about the posted complaint.
                              Apr 03, 2019
                              Updated by Ravikum51591522
                              I want Mrs. Sundar Pichai Chief Executive Officer of Google to response to my query: My loan amount need to be paid soon on 5th of this month.

                              Can anyone reach out to me soon!
                              I did transaction on 31st December 2018 to pay my electricity bill. Amount of 280 Rs. debited from my account but transaction status is failed. And debited amount not refunded yet. I raised dispute but am not getting any reply still today. Please help me
                              I am still waiting for update and i am not getting any response and i need file legal complaint.

                              Hello Sir, My Name is Ravi Kumar,
                              I am writing this comment whereas i am not able to reach customer service of Google-Pay. On 29th of March-2019 i had transferred Rs 5200 from Google-Pay and it says it is with Google pay will take 3 working days it will show-up in the recipient account, on 1st I get a pop-up message in google pay which says that that the amount is deposited in the recipient account and I had called my wife told to check and she says no, I had asked her to check in the Net banking statement and she says from 29th of March -2019 till date there is no amount says Rs 5200 in my wife account.

                              I Had spoken to my Bank People of HDFC and they said it is deducted from my account and this the reference number[protected] and UPI Transaction ID[protected]

                              I have a loan that gets deducted on 5th of this month-2019- GOOGLE PAY has to give response and need to send the amount of Rs 5, 200 by GOOGLE-PAY.

                              GOOGLE PAY going worst and there is secure way that we can install the Google and keep it in our mobile and it is very much dangers-people out there do not have what they are going through.

                              I strongly endorse please do not install the GOOGLE-PAY. Full OF SCAM.
                              Ravikum51591522's [Complaint's author] reply, Apr 4, 2019
                              What more details you need @Sunder Pichai
                              Ravikum51591522's [Complaint's author] reply, Apr 4, 2019
                              I need a call back..
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                                H
                                heavendanish
                                from Delhi, Delhi
                                Apr 2, 2019
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                                Address: Shibpur Bye Lane, PO Bansberia, Dist Hooghly, Kolkata, West Bengal, 712502

                                A fraud transaction has taken place from mobile number [protected].
                                In three step 1st for registration fee rs 280. Then they offer a ac price is rs 14000 and the demand half price in advance for purchase the product (Air condition). I have pay the rs 7000 in adv and then again they want full payment means balance amount is 7000. I have pay again. They did not send me product and when i call him, they are say the you have to pay gst mount of 3920 more to received the product. I have pay the 3920 again. But they did not send product and they are not received the phone or whatsapps.

                                I want to report and refund my money approx 18000 for dispute transaction urgently.
                                Plz help for refund of rs 18000 paid toward ph no [protected]

                                I request someone to resolve the same at the earliest
                                +4 photos
                                Google India / Tez customer support has been notified about the posted complaint.
                                1st time it got failed and after paytm UPI made payment of 2298 rs for my bike servicing.

                                1st payment got successful after 5 days... money got deducted 2 times. Please help me out.

                                fraud transaction please refund my money - Comment #3394484 - Image #0
                                fraud transaction please refund my money - Comment #3394484 - Image #1
                                fraud transaction please refund my money - Comment #3394484 - Image #2
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                                  Gourab Saml
                                  from Motihari, Bihar
                                  Apr 1, 2019
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                                  Address: Belphar, Jharsuguda, Odisha, 768218

                                  Hi,
                                  My friend mr jaseem raza has transfer to of amount rs-450/- form his account on date 30 march at time 8:30 pm by tez. But money has received showing in my tez application, but don't showing my bank account till.
                                  So kindly take necessary action as soon as possible.
                                  Google transaction id:[protected]

                                  Thanks regard

                                  Jogeswar samal
                                  Contact:-[protected]
                                  Mail id:[protected]@gmail.com
                                  Google India / Tez customer support has been notified about the posted complaint.
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                                    Mukesh Kumar Jassal
                                    from Phagwara, Punjab
                                    Apr 1, 2019
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                                    Address: L-117, Upkar Nagar, Jalandhar, Punjab, 144009

                                    This is second time my payment get stuck in google pay if google taking payments in a second why they refunding after 5 day google people are enjoying customer's money i will wait for untill my payment will credit after that i will delete google app and as well as my all friends will also delete this app this app make me embarrass front of my payees
                                    Google India / Tez customer support has been notified about the posted complaint.
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                                      Address: Kainchi chhola bhopal, Bhopal, Madhya Pradesh

                                      I was recharge my mobile from google pay app at 27.03.19 still it is not done. Amount is also deducted 2 times from my account which is nit refund. I have search all customar care no. Buyt there is no any no. Available. Now tell me where is my refund. Is this fake app.in your help center there is no. Help for customar. Is there anybody is available for help customars. Where is my refund.
                                      Google India / Tez customer support has been notified about the posted complaint.
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                                        A
                                        Arcad
                                        from Chennai, Tamil Nadu
                                        Mar 31, 2019
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                                        They use media (pictures) and videos that objectify women and men or use pictures of women and men showing skin. Women and men wearing less clothes as though they wear in their bathroom are not proper and are not meant for others to watch for free. Search engines have freedom but not the freedom to show other's bodies to public even if the models don't have shame. We live in a world that should give importance to culture and wearing proper clothes. Otherwise there is no difference between humans and animals, but even animals are better as they have fur to protect themselves and better behaved.
                                        Google India / Tez customer support has been notified about the posted complaint.
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