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Google India / Tez Complaints & Reviews

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1

Updated: Aug 31, 2025

Complaints 1962

Resolved

381

Unresolved

1581

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Google India / Tez reviews & complaints page 51

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Address: 600014

Website: Google TeZ App

The amount has been debited from my account but it has not been credited to the recipient account. I have been trying to reach the google tez app customer service for the past month but the call was always on hold. The chat service is not even working. I haven't received a reply to my email which was sent on january 19, 2019, and january 29, 2019. I don't know how to get my money back. Very frustrating!

Google India / Tez customer support has been notified about the posted complaint.

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J

Janet Maria

from Bengaluru, Karnataka

Feb 4, 2019

I transferred money to my friend account 2 days back, in Google pay the status is processing bt fund got debited from my account but not credited in beneficiary account. Please solve this problem.

amount debited but not credited to the recipient - Comment #3341315 - Image #0

H

harshil jha

from Patna, Bihar

Feb 4, 2019

While transferring money through tez my account got debited two times and beneficiary account got credit once only.kindly reverse the same.

amount debited but not credited to the recipient - Comment #3341416 - Image #0

H

Harsha Hacks

from Giddalur, Andhra Pradesh

Feb 4, 2019

I have paid 799 for uc ...money got deducted from my bank account but uc is not credited in my pubg account

amount debited but not credited to the recipient - Comment #3341438 - Image #0

Y

Yuvarajpunith

from Thanjavur, Tamil Nadu

Aug 8, 2019

I transferred money to my friend account 2 days back, in Google pay the status is processing bt fund got debited from my account but not credited in beneficiary account. Please solve this problem.

amount debited but not credited to the recipient - Comment #3506464 - Image #0

amount debited but not credited to the recipient - Comment #3506464 - Image #1

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Address: 507306

An amount of 500 from my account debited and not credited to the receiver on 21.01.2019
And an amount 1000 debited from my nephew's account and not credited to my account. Why the bloody google pay playing like this
Untrustworthy google.
No one should have this problem,

I strongly suggest/recommend that do not use google pay or any other third party apps.

Google India / Tez customer support has been notified about the posted complaint.

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D

dhayasri

from Chennai, Tamil Nadu

Feb 4, 2019

Lost of money 10000 thousand please refund my money 8 days completed no money refunded ..google pay no repose for me complaint please immediate my money refund account ..iam mentally upset, tensed for every days please requested my money refunded.in google pay

money deduction - Comment #3341360 - Image #0

money deduction - Comment #3341360 - Image #1

money deduction - Comment #3341360 - Image #2

dhayasri's reply, Feb 2, 2019

amont lost date on 24-january-2019 time 3.15pm iam followed 8 days so no money refunded please immediated action

Y

YELLAREDDY PENTHALA

from Hyderabad, Telangana

Feb 4, 2019

I have send rs=3000 ...Date[protected] time.19;13 party name -penthala venkatesh..Amount deduct to my account but showing processing...And party be not credit amount...I have tez dispute message more times but not response in company...Please problem solving...

Google transaction id-cicagkdih5k1yw
my no-[protected]

money deduction - Comment #3341499 - Image #0

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Address: 411047

On 7th jan 2019 i send rs.5000.00 to my mummy's account. From icici to sbi via my googlepay. The money got debited from my account but not credited to my mom's account. I checked with sbi and they confirmed that it is not their fault. Google did not initiated the payemtn so sbi not received it. However the money is deducted from my account.

I raised this with google over phone, email. Innitially, i got the response but later on neither anybody replying my email nor the call is getting responded.

I have mentioned the google pay complaint number in subject. If someone could help me in this would be much appreciated.

Regards,
Shailendra

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I received payment request to amazon again and again and then 66000 rs debited in my account its a fraud call n now amazon its don't take responsibility because this payment is made by google pay. And now my bank its freezed so i didn't contact with google pay customer service so how can i return my rupees because its a big amount and this fraud is done by google pay

+2 photos

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R

rajvi trambadiya

from Junagadh, Gujarat

Feb 3, 2019

is the case of data leack of Google pay bcz i was received a call by amazon is located in same address which is Google pay's office karnataka, fraud amazon employee sending me a link in Google pay and my 66000 is gone then he said i[censored] want refund all me then send a money in paytm ill send money but more 34000 is gone, now paytm accept my complain and research of my case but Google pay is a third class bcz its don't gave a response to customer

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Address: 486004

Dear sir,
I sent money to my another acc number from 6 jan 2018 but amount was. Debit from my account but not credit in reciever account i also send mail of statement of both account sender and reciever at 17 jan 2018 but not resolve by google pay only give me answer waot for next seven days who pay interest of these day kindly help and resolve issue i m suffering from financial issue

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Address: 500054

Website: GOOGLEPAY

Hi sir

I have done a money transfer of amount 9000/- from my google pay account on 23/jan/2019 at 2:42 pm to my friend's bank account the amount has debited from my account but, the amount does not credited in my friends account
The money should transfer within 3 working days but till date the amount has not credited to my account or my friends account
So please refund my money "as soon as possible". If there is any issue please call me [protected] (Naresh)

+4 photos

Feb 1, 2019

Complaint marked as Resolved

When i can expect my money refund back

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R

Rinku381

from Ludhiana, Punjab

Feb 12, 2019

Yesterday I made payment of 1949 INR from my Sbi account through google pay to purchase the royal elite pass of pubg mobile game.but the purchase was failed and money has deducted from my account.So l request to refund the amount as soon as possible.

the amount 9000/- has debited from my google pay account but it did not refund me back - Comment #3349865 - Image #0

M

Mohd Aslam n

from Hyderabad, Telangana

Feb 28, 2019

Bank account edit not accepted any time problem repeat problem money transfer problem Bank server not available Bank server not available then server not available why problem please call me

Mohd Aslam n's reply, Feb 18, 2019

Anytime main balance remove

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Sir, there has been an unauthorised online atmcard transaction on 01.12.2018 at 11:29 am because of which which lhave lost rs.349/-. From our sb account no. [[protected]] maintained in sbi Pachhad branch (02444).
We request you to help us to get back our lost money.19 time unauthorised transaction in my account
Sms received from BP-ATMSBI on 01.12.2018: "thank you for using your sbi debit card [protected]for a purchase worth rs349.0 on pos [[protected]] at google *octro inc txn# [457623, 648825, 674805, 401882, 383668, 675187, 794600, 373864, 387999, 404431, 717893, 618075, 329517, 370097, 370462, 364876, 393076, 626122, 356072 If not done by you, forward this sms from mobile number registered with sbi to [[protected] to block your card. You may also call[[protected]]"
Thanking you, yours truly,
Amit pundir

+9 photos

May 21, 2019

Complaint marked as Resolved

Sir please help me

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Address: Chennai, Tamil Nadu, 600127

I tried to recharge my jio number twice using google pay but its not successful . the amount is debited from my account.

1st recharge date : 22nd January 2019 at 6.31 pm
amount: 399 Rupees
to: reliancejioinfocomm.[protected]@hdfcbank
from: [protected]@oksbi
upi transaction id:[protected]
google transaction id: CICAgKCS8dS4XA

2nd recharge: date 30th January 2019 at 8.21pm
Amount: 10 rupees
to: reliancejioinfocomm.[protected]@hdfcbank
from: [protected]@oksbi
upi transaction id:[protected]
google transaction id: CICAgKCSl153bPA

please refund the amount immediately.

+2 photos

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I have transferred money to my relative in village around 7th of january, but the money has not reached to her account and yet the money has not been given back to my account either.
I came to this point of complaining in consumer complaint because i have complained to them as well but no reply from them. Please it was 9000 inr means alot.. Worst experience, but i have hope in consumer complaint to get my issue resolved

+4 photos

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Address: Pune, Maharashtra, 411045

On 24-Jan-2019,
SENDER done the 45K transaction via Google-Pay, Money deducted from SENDER's SBI account but not credited to RECEIVER HSBC account .
The UPI Trasaction id =[protected]
Can you please Google-Pay to look into it.
It has taken 4 days already to verify but no response yet.
Now Google-Pay said we need 7 business days.
Please look into it urgenlty.

Jan 31, 2019

Complaint marked as Resolved

Money has been credited today .Please mark it as resolved. Thanks Google for your help.

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M

Mathan Murugan

from Guruvayur, Kerala

Jan 31, 2019

Transaction process more than 25 days
Kindly refund my money my transaction ID is CICAgKDipZ6MOw

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Address: 209101

Hi,

Complaint number for icici bank: [protected]
Date of transaction: 12 jan 2019
Transaction amount: 36000
Upi id:[protected]
Beneficiary account number: [protected]
My bank: icici bank account number [protected].
Mode of payment: google pay
Google pay support inquiry - case id [[protected]].
I have already given all the information you requested or required to resolve the issue. Already it already 11 days i have lost my money. I beg you, please find out where my amount is, return to my or beneficiary account.

Please resolve this issue immediately, or i have to complaint and showcase everywhere possible.

+2 photos

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S

Satheesh Addugula

from Hyderabad, Telangana

Feb 8, 2019

I booked a ticked in red bus using google pay app got hung and amount got deducted i called redbus for refund but they told u will get in 7 days...but after 8 days also...i didnot get refundI BEG U GUYS DONT use google pay...for payments because i[censored]r transaction failed...no custermer care will be there to talk...Nd they will lot your money...

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Address: Chennai, Tamil Nadu, 600044

A sum of rs.3000 transferred from my account google pay tez - upi [protected]@okicici to [protected]@oksbi on 4th january 2019 at 19.36pm. Amount got debited from my account but till now not credited in beneficiary account. I have also raised a dispute and got a confirmation that i would be receiving a notification in 3-5 working days but its been a month now and no proper response at all. Kindly check and do the needful.

+1 photos

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Address: 600100

Actually I send money rs 510 to my friend us Google tez.1st attempt is falied .I try my next transaction same 510 rs for next few minutes this transaction got success.my friend got money .But my bank account debited both transaction ( Debited money for failed transaction ) but my friend only got rs 510 only.i shared my friend statement also. pleasee refund my money(RS 510 ) to my account

+4 photos

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Jan 28, 2019

Updated by Shiwakumar This transaction failed but money debited my bank account.But my friend don't recieve money

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Y

Yasmine V S

from Manjeri, Kerala

Jan 30, 2019

This is regarding unauthorised debit from my savings bank Account number with SBI got debited several times on 07.06.2018. Please look into the matter. Contact me at [protected].total 46 transactions were made and I lost Rs. 9930.68 on 07.06.2010. Please to the needful

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Address: 560066

I have done google pay transaction to a super market through Scan QR Code for 104 rupees twice on jan 3 2019 at 9.35 PM and 9.36 PM . Total 208 rupees got deducted from my account . The app is showing the status as Paid but the beneficiary has not received any amount. Google transaction IDs are CICAgKDi_YKNLQ and CICAgKDi_aKbYw.
Its been 25 days I am following up. But I did not receive my money back to my account.

Google India / Tez customer support has been notified about the posted complaint.

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A

abjeet Sankar

from Bengaluru, Karnataka

Jan 29, 2019

Please refund my amount

abjeet Sankar's reply, Jan 22, 2019

Very bad razorpay customer service not responsible

V

Vishnu Kairam

from Hyderabad, Telangana

Feb 1, 2019

I made a transaction through Google pay on 07/01/2019, amount debited from my account but not credited in receiver account, I dropped a complaint in customer support of Google pay but no response from Google pay authority's transaction id. No :[protected]

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Address: New Delhi, Delhi, 110092

On 7th of Jan 2019. I made one transaction of 5000 RS with upi transaction ID[protected]google transaction id CICAgKDip6DBBA), money got deducted from my HDFC account but its not credited yet in Beneficiary SBI account .
further I called to HDFC and SBI customer care but as per them it is a fault from google pay.
please help here and reverse/credit my amount.

Jan 31, 2019

Complaint marked as Resolved

complain resolved by google pay team, not by this site. also behalf of this site someone is doing a fake call and asking your google pin with the help of asking to install an app in your phone. Guys please do not do this and be safe from fraud call. fake caller is 7282055362. I called to police and log a complaint for this.

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S

sadab noor

from Nagar, Rajasthan

Jan 29, 2019

I did a transaction of Rs 4000 on 19th jan 2019 to my friend, the money got debited but status of the transaction was processing, on 24th jan 2019 the status became deposited but my friend has not received it yet . I have called the helpline of google pay and they told me to send statements of my bank account and I did the same .

Srinibas pati's reply, Feb 6, 2019

Is u'r amount credited to u'r bank account.

R

Rajesh Korpade

from Boisar, Maharashtra

Jan 30, 2019

Dear sir mere accounts se Google play account me Dt[protected] ko Rs 800Amt galati se send ho gayi he mera Google play par koi account nahi hai so please sir mere amount muze mere Bank account me wapas kijiye my phone number [protected]

S

Saha Bijay

from Ingraj Bazar, West Bengal

Jan 30, 2019

Money debited for 6000.00 but not received by receiver.

google pay deduct my money but same not credited in beneficiary account - Comment #3337908 - Image #0

google pay deduct my money but same not credited in beneficiary account - Comment #3337908 - Image #1

google pay deduct my money but same not credited in beneficiary account - Comment #3337908 - Image #2

google pay deduct my money but same not credited in beneficiary account - Comment #3337908 - Image #3

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I had transfer 3939 amount from google pay in 22nd of jan, but the amount is not credited recipients bank yet. I contacted google pay customer care and they told to me the issue will solve within 3 days but the issue is not solved yet. So please solve this issue as soon as possible
Google transtion id : cicagkcs4djrsg
Phone number [protected]
Email [protected]@gmail.com

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S

sujith lal

from Chennai, Tamil Nadu

Jan 31, 2019

very bad customer service

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Dear sir,
I made a transaction 5000 rs on 8 jan 2019 at 1 :30 pm. But did not receive my another account. And upi transaction i'd[protected] and google transaction i'd cicagkdir72pka. As per your phone discussion we have attached my both banking statement of both statement for this complaint related.
So please request you that look into this problems and solve.

Below are transaction details,
Google transaction id : cicagkdir72pka
Upi transaction id :[protected]

Jan 30, 2019

Complaint marked as Resolved

Google India / Tez customer support has been notified about the posted complaint.

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S

shashidhar sn

from Bengaluru, Karnataka

Jan 29, 2019

I have done transaction of RS 50k from Google pay on 07/01/2019 amount got debited from HDFC account but failed credit to my SBI account which I raised dispute to customer care many times sharing all relevant documents but still today no resolve. Worst service they like speak they are helpless.

amount debited but not receive my another account - Comment #3336034 - Image #0

T

teedar5

from Vijayawada, Andhra Pradesh

Jan 29, 2019

Amount is deducted from my account but you can notify already disputed but still now not refund to my account
Upi ref no[protected]
This transaction is done by 05/12/2018
Still refund is not processed
My tez mobile no [protected]
My email id [protected]@gmail.com

amount debited but not receive my another account - Comment #3336116 - Image #0

teedar5's reply, Jan 30, 2019

What happened to my transaction

K

Kartik Raje Kumbhar

from Pune, Maharashtra

Jan 30, 2019

My money deducted from my account to magic pin

amount debited but not receive my another account - Comment #3337901 - Image #0

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Address: 560094

Hi,
1. Complaint number for axis bank: [protected]
2. Date of transaction: 07 jan 2019
3. Transaction amount: 11, 050
4. Upi id:[protected]
5. Beneficiary account number: [protected] sbi account details ifsc code sbin0040784.
6. My bank: axis bank account number [protected].
7. Mode of payment: google pay (P2a).
8. Google pay support inquiry - case id [[protected]].
I have already given all the information you requested or required to resolve the issue. Already it already 10
Days i have lost my money. I beg you, please find out where my amount is, return to my or beneficiary
Account.
Please resolve this issue immediately, or i have to complaint and showcase everywhere possible.
Thanks & regards
Vikash

Google India / Tez customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Jan 28, 2019

Hi, we are here to help! Please DM us your registered contact number and we will get back shortly.
Regards, Team Axis Bank

S

Shubham99928

from Noida, Uttar Pradesh

Jan 29, 2019

I transferred some amount of 2000 RS from my paytm payment bank upi [protected]@okhdfcbank. To another upi id of sbi [protected]@ybl amount is deducted but amount not credited in other account this is my second why u r done this type of bad Service fake app help me upi txn id[protected]

google pay : money debited but beneficiary doesn't receive it. - Comment #3336187 - Image #0

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Address: Kamrup Metropolitan, Assam, 781011

Website: Google pay/tez india app

I made an electricity bill payment(APDCL Assam) on 8th jan 2019 through google pay india but the transaction failed whereas my account has been debited by Rs.1076.91/-
My upi id- imani.[protected]@okhdfcbank
Transaction details-
UPI transaction id[protected]
Goggle transaction id- CICAgKDir53WCw
Transaction date-08/01/2019
Transaction amount- 1076.91/-
I raised a dispute also in there app and also mailed the bank statement and they promised to respond within 7 bussiness days but till now no response from google pay support team. Their case id is "Inquiry regarding Case ID [[protected]]"

+1 photos

Google India / Tez customer support has been notified about the posted complaint.

Jan 30, 2019

Updated by Anindita Chanda Anymore update of the complaint status

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A

Achu Sreekumar

from Chennai, Tamil Nadu

Jan 29, 2019

On 22nd January 2019, Debited Rs 1000 from my account but not credited to beneficiary account and not reflected to my account in 7 days till date.
UPI ID:[protected]

instead of failed transaction money not refunded - Comment #3335991 - Image #0

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Address: SBIN0008471

I wish to transfer the amount 9300 to p.Ravi.Lakshmi vilas bank, Virudhunagar
A/C [protected]. But it made trfr to 0177... Give me the solution for it...if it paid in wrong, kindly transfer it in appropriate A/c no p.Ravi.Lakshmi vilas bank
Virudhunagar
A/C [protected].my ac no is [protected].sbi.ilayangudi..google transaction id is CICAgKCS2OO0Vw

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