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Google India / Tez Complaints & Reviews

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Updated: Aug 31, 2025
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Google India / Tez reviews & complaints page 51

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M
manngmahadik
from Mumbai, Maharashtra
Feb 4, 2019
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Address: Mumbai City, Maharashtra, 91

Hello sir/madam,

My name is manoj mahadik. My email add. Is [protected]@gmail.com. I got the problem of making a payment of best electricity bill of ₹670/- on the date of 28/01/2019 at the time of 01:00 p. M. From google pay (Tez) app with google transaction id - cicagkcsi6rrva. But my transaction was not processed in the app & it shows the transaction was failed & the ₹670/- was debited from my bank account but the amount hasn't credited on my bank account and the bill also not get paid on the app.
Sir/madam, i was requesting you to give me my money back to my bank account asap.

Google transaction id - cicagkcsi6rrva
Google India / Tez customer support has been notified about the posted complaint.
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    V
    Vittal Ganathe
    from Udupi, Karnataka
    Feb 3, 2019
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    Address: Bellary, Karnataka, 583201

    Dear sir/madam,
    Myself vittal g, old find attached screen shots on 3/02/2019 i have tried to transfer rs. 450/- two times from tez app but from my sbi account it is deducted but not transferred to one my friend. Even through i have logged compliment through feed back two times but no response. So kindly sort out the issue at the earliest and inform the same to my email id
    Ganathe. [protected]@gmail.com
    Thanks ®ards,
    Vitthal g
    Google India / Tez customer support has been notified about the posted complaint.
    View replies
    Am doing transaction on 10.12.2018 amount 20000.00, but not recived still now, pls check below transaction pic . Google pay told NPCI Is not responding properly.already gone nearly 2 months. Pls sir verify the transaction and credit to my account.
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      J
      JeevaPras
      from Chennai, Tamil Nadu
      Feb 3, 2019
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      Address: Madurai, Tamil Nadu, 625016

      On 31/01/2019 i have made a transaction for 1000rs but my friend didnt received yet...THough the status showing paid to the customer

      my google pay id:[protected]@oksbi
      MY ACCOUNT NO" [protected] (STATE BANK OF INDIA)
      IFSC CODE: SBIN0015801
      upi transacaton id:[protected]

      THIS IS MY FRIEND ACCOUNT DETAIL
      friend accnt no : [protected] (INDIAN OVERSEAS BANK )
      Ifsc code: IOBA0001867
      BRANCH: DISTRICT COURT BRANCH

      PLSSS I BEG U PLEASE HELP TO SOLVE THIS PROBLEM...
      YOU ARE A BRAND NAME GOOGLE BUT YOUR WORK ARE NOT LIKE THAT...

      PLS REVERT MY 1000 RUPEES TO MY SBI ACCOUNT
      Google India / Tez customer support has been notified about the posted complaint.
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        A
        ashokkr
        from Chennai, Tamil Nadu
        Feb 2, 2019
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        Address: 600014
        Website: Google TeZ App

        The amount has been debited from my account but it has not been credited to the recipient account. I have been trying to reach the google tez app customer service for the past month but the call was always on hold. The chat service is not even working. I haven't received a reply to my email which was sent on january 19, 2019, and january 29, 2019. I don't know how to get my money back. Very frustrating!
        Google India / Tez customer support has been notified about the posted complaint.
        View replies
        I transferred money to my friend account 2 days back, in Google pay the status is processing bt fund got debited from my account but not credited in beneficiary account. Please solve this problem.
        Reply
        While transferring money through tez my account got debited two times and beneficiary account got credit once only.kindly reverse the same.
        Reply
        I have paid 799 for uc ...money got deducted from my bank account but uc is not credited in my pubg account
        Reply
        I transferred money to my friend account 2 days back, in Google pay the status is processing bt fund got debited from my account but not credited in beneficiary account. Please solve this problem.
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          S
          srk007
          from Delhi, Delhi
          Feb 2, 2019
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          Address: 507306

          An amount of 500 from my account debited and not credited to the receiver on 21.01.2019
          And an amount 1000 debited from my nephew's account and not credited to my account. Why the bloody google pay playing like this
          Untrustworthy google.
          No one should have this problem,

          I strongly suggest/recommend that do not use google pay or any other third party apps.
          Google India / Tez customer support has been notified about the posted complaint.
          View replies
          Lost of money 10000 thousand please refund my money 8 days completed no money refunded ..google pay no repose for me complaint please immediate my money refund account ..iam mentally upset, tensed for every days please requested my money refunded.in google pay
          Reply
          dhayasri's reply, Feb 2, 2019
          amont lost date on 24-january-2019 time 3.15pm iam followed 8 days so no money refunded please immediated action
          I have send rs=3000 ...Date[protected] time.19;13 party name -penthala venkatesh..Amount deduct to my account but showing processing...And party be not credit amount...I have tez dispute message more times but not response in company...Please problem solving...

          Google transaction id-cicagkdih5k1yw
          my no-[protected]
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            S
            Shailendra Sali
            Feb 1, 2019
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            Address: 411047

            On 7th jan 2019 i send rs.5000.00 to my mummy's account. From icici to sbi via my googlepay. The money got debited from my account but not credited to my mom's account. I checked with sbi and they confirmed that it is not their fault. Google did not initiated the payemtn so sbi not received it. However the money is deducted from my account.

            I raised this with google over phone, email. Innitially, i got the response but later on neither anybody replying my email nor the call is getting responded.

            I have mentioned the google pay complaint number in subject. If someone could help me in this would be much appreciated.

            Regards,
            Shailendra
            Google India / Tez customer support has been notified about the posted complaint.
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              R
              rajvi trambadiya
              from Junagadh, Gujarat
              Feb 1, 2019
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              I received payment request to amazon again and again and then 66000 rs debited in my account its a fraud call n now amazon its don't take responsibility because this payment is made by google pay. And now my bank its freezed so i didn't contact with google pay customer service so how can i return my rupees because its a big amount and this fraud is done by google pay
              Google India / Tez customer support has been notified about the posted complaint.
              View replies
              is the case of data leack of Google pay bcz i was received a call by amazon is located in same address which is Google pay's office karnataka, fraud amazon employee sending me a link in Google pay and my 66000 is gone then he said i[censored] want refund all me then send a money in paytm ill send money but more 34000 is gone, now paytm accept my complain and research of my case but Google pay is a third class bcz its don't gave a response to customer
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                S
                SWAPAN TIWARI
                from Mundi, Madhya Pradesh
                Feb 1, 2019
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                Address: 486004

                Dear sir,
                I sent money to my another acc number from 6 jan 2018 but amount was. Debit from my account but not credit in reciever account i also send mail of statement of both account sender and reciever at 17 jan 2018 but not resolve by google pay only give me answer waot for next seven days who pay interest of these day kindly help and resolve issue i m suffering from financial issue
                Google India / Tez customer support has been notified about the posted complaint.
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                  N
                  Naresh Jonnada
                  from Ongole, Andhra Pradesh
                  Feb 1, 2019
                  Resolved
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                  Resolved

                  Address: 500054
                  Website: GOOGLEPAY

                  Hi sir

                  I have done a money transfer of amount 9000/- from my google pay account on 23/jan/2019 at 2:42 pm to my friend's bank account the amount has debited from my account but, the amount does not credited in my friends account
                  The money should transfer within 3 working days but till date the amount has not credited to my account or my friends account
                  So please refund my money "as soon as possible". If there is any issue please call me [protected] (Naresh)
                  Feb 1, 2019
                  Complaint marked as Resolved 
                  When i can expect my money refund back
                  View replies
                  Yesterday I made payment of 1949 INR from my Sbi account through google pay to purchase the royal elite pass of pubg mobile game.but the purchase was failed and money has deducted from my account.So l request to refund the amount as soon as possible.
                  Reply
                  Bank account edit not accepted any time problem repeat problem money transfer problem Bank server not available Bank server not available then server not available why problem please call me
                  Reply
                  Mohd Aslam n's reply, Feb 18, 2019
                  Anytime main balance remove
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                    A
                    Amit abvp
                    from Sarka Ghat, Himachal Pradesh
                    Jan 31, 2019
                    Resolved
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                    Resolved

                    Sir, there has been an unauthorised online atmcard transaction on 01.12.2018 at 11:29 am because of which which lhave lost rs.349/-. From our sb account no. [[protected]] maintained in sbi Pachhad branch (02444).
                    We request you to help us to get back our lost money.19 time unauthorised transaction in my account
                    Sms received from BP-ATMSBI on 01.12.2018: "thank you for using your sbi debit card [protected]for a purchase worth rs349.0 on pos [[protected]] at google *octro inc txn# [457623, 648825, 674805, 401882, 383668, 675187, 794600, 373864, 387999, 404431, 717893, 618075, 329517, 370097, 370462, 364876, 393076, 626122, 356072 If not done by you, forward this sms from mobile number registered with sbi to [[protected] to block your card. You may also call[[protected]]"
                    Thanking you, yours truly,
                    Amit pundir
                    May 21, 2019
                    Complaint marked as Resolved 
                    Sir please help me
                    Google India / Tez customer support has been notified about the posted complaint.
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                      U
                      Umamadhupranav
                      from Chennai, Tamil Nadu
                      Jan 31, 2019
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                      Address: Chennai, Tamil Nadu, 600127

                      I tried to recharge my jio number twice using google pay but its not successful . the amount is debited from my account.

                      1st recharge date : 22nd January 2019 at 6.31 pm
                      amount: 399 Rupees
                      to: reliancejioinfocomm.[protected]@hdfcbank
                      from: [protected]@oksbi
                      upi transaction id:[protected]
                      google transaction id: CICAgKCS8dS4XA

                      2nd recharge: date 30th January 2019 at 8.21pm
                      Amount: 10 rupees
                      to: reliancejioinfocomm.[protected]@hdfcbank
                      from: [protected]@oksbi
                      upi transaction id:[protected]
                      google transaction id: CICAgKCSl153bPA

                      please refund the amount immediately.
                      Google India / Tez customer support has been notified about the posted complaint.
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                        B
                        Bhavana Sonawane
                        from Mumbai, Maharashtra
                        Jan 31, 2019
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                        I have transferred money to my relative in village around 7th of january, but the money has not reached to her account and yet the money has not been given back to my account either.
                        I came to this point of complaining in consumer complaint because i have complained to them as well but no reply from them. Please it was 9000 inr means alot.. Worst experience, but i have hope in consumer complaint to get my issue resolved
                        Google India / Tez customer support has been notified about the posted complaint.
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                          T
                          TusharDongare
                          from Pune, Maharashtra
                          Jan 30, 2019
                          Resolved
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                          Resolved

                          Address: Pune, Maharashtra, 411045

                          On 24-Jan-2019,
                          SENDER done the 45K transaction via Google-Pay, Money deducted from SENDER's SBI account but not credited to RECEIVER HSBC account .
                          The UPI Trasaction id =[protected]
                          Can you please Google-Pay to look into it.
                          It has taken 4 days already to verify but no response yet.
                          Now Google-Pay said we need 7 business days.
                          Please look into it urgenlty.
                          Jan 31, 2019
                          Complaint marked as Resolved 
                          Money has been credited today .Please mark it as resolved. Thanks Google for your help.
                          Google India / Tez customer support has been notified about the posted complaint.
                          View replies
                          Transaction process more than 25 days
                          Kindly refund my money my transaction ID is CICAgKDipZ6MOw
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                            A
                            Ankit Kumar Kushwaha
                            from Unnao, Uttar Pradesh
                            Jan 30, 2019
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                            Address: 209101

                            Hi,

                            Complaint number for icici bank: [protected]
                            Date of transaction: 12 jan 2019
                            Transaction amount: 36000
                            Upi id:[protected]
                            Beneficiary account number: [protected]
                            My bank: icici bank account number [protected].
                            Mode of payment: google pay
                            Google pay support inquiry - case id [[protected]].
                            I have already given all the information you requested or required to resolve the issue. Already it already 11 days i have lost my money. I beg you, please find out where my amount is, return to my or beneficiary account.

                            Please resolve this issue immediately, or i have to complaint and showcase everywhere possible.
                            View replies
                            I booked a ticked in red bus using google pay app got hung and amount got deducted i called redbus for refund but they told u will get in 7 days...but after 8 days also...i didnot get refundI BEG U GUYS DONT use google pay...for payments because i[censored]r transaction failed...no custermer care will be there to talk...Nd they will lot your money...
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                              V
                              v.deepakvikram
                              from Chennai, Tamil Nadu
                              Jan 30, 2019
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                              Address: Chennai, Tamil Nadu, 600044

                              A sum of rs.3000 transferred from my account google pay tez - upi [protected]@okicici to [protected]@oksbi on 4th january 2019 at 19.36pm. Amount got debited from my account but till now not credited in beneficiary account. I have also raised a dispute and got a confirmation that i would be receiving a notification in 3-5 working days but its been a month now and no proper response at all. Kindly check and do the needful.
                              Google India / Tez customer support has been notified about the posted complaint.
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                                S
                                Shiwakumar
                                from Coimbatore, Tamil Nadu
                                Jan 28, 2019
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                                Address: 600100

                                Actually I send money rs 510 to my friend us Google tez.1st attempt is falied .I try my next transaction same 510 rs for next few minutes this transaction got success.my friend got money .But my bank account debited both transaction ( Debited money for failed transaction ) but my friend only got rs 510 only.i shared my friend statement also. pleasee refund my money(RS 510 ) to my account
                                Google India / Tez customer support has been notified about the posted complaint.
                                Jan 28, 2019
                                Updated by Shiwakumar                                 This transaction failed but money debited my bank account.But my friend don't recieve money

                                View replies
                                This is regarding unauthorised debit from my savings bank Account number with SBI got debited several times on 07.06.2018. Please look into the matter. Contact me at [protected].total 46 transactions were made and I lost Rs. 9930.68 on 07.06.2010. Please to the needful
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                                  N
                                  NHPrarthana
                                  from Mumbai, Maharashtra
                                  Jan 28, 2019
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                                  Address: 560066

                                  I have done google pay transaction to a super market through Scan QR Code for 104 rupees twice on jan 3 2019 at 9.35 PM and 9.36 PM . Total 208 rupees got deducted from my account . The app is showing the status as Paid but the beneficiary has not received any amount. Google transaction IDs are CICAgKDi_YKNLQ and CICAgKDi_aKbYw.
                                  Its been 25 days I am following up. But I did not receive my money back to my account.
                                  Google India / Tez customer support has been notified about the posted complaint.
                                  View replies
                                  Please refund my amount
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                                  abjeet Sankar's reply, Jan 22, 2019
                                  Very bad razorpay customer service not responsible
                                  I made a transaction through Google pay on 07/01/2019, amount debited from my account but not credited in receiver account, I dropped a complaint in customer support of Google pay but no response from Google pay authority's transaction id. No :[protected]
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                                    S
                                    shail p singh
                                    from Noida, Uttar Pradesh
                                    Jan 28, 2019
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110092

                                    On 7th of Jan 2019. I made one transaction of 5000 RS with upi transaction ID[protected]google transaction id CICAgKDip6DBBA), money got deducted from my HDFC account but its not credited yet in Beneficiary SBI account .
                                    further I called to HDFC and SBI customer care but as per them it is a fault from google pay.
                                    please help here and reverse/credit my amount.
                                    Jan 31, 2019
                                    Complaint marked as Resolved 
                                    complain resolved by google pay team, not by this site. also behalf of this site someone is doing a fake call and asking your google pin with the help of asking to install an app in your phone. Guys please do not do this and be safe from fraud call. fake caller is 7282055362. I called to police and log a complaint for this.
                                    Google India / Tez customer support has been notified about the posted complaint.
                                    View replies
                                    I did a transaction of Rs 4000 on 19th jan 2019 to my friend, the money got debited but status of the transaction was processing, on 24th jan 2019 the status became deposited but my friend has not received it yet . I have called the helpline of google pay and they told me to send statements of my bank account and I did the same .
                                    Reply
                                    Srinibas pati's reply, Feb 6, 2019
                                    Is u'r amount credited to u'r bank account.
                                    Dear sir mere accounts se Google play account me Dt[protected] ko Rs 800Amt galati se send ho gayi he mera Google play par koi account nahi hai so please sir mere amount muze mere Bank account me wapas kijiye my phone number [protected]
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                                    Money debited for 6000.00 but not received by receiver.
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                                      S
                                      sujith lal
                                      from Chennai, Tamil Nadu
                                      Jan 28, 2019
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                                      I had transfer 3939 amount from google pay in 22nd of jan, but the amount is not credited recipients bank yet. I contacted google pay customer care and they told to me the issue will solve within 3 days but the issue is not solved yet. So please solve this issue as soon as possible
                                      Google transtion id : cicagkcs4djrsg
                                      Phone number [protected]
                                      Email [protected]@gmail.com
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                                      very bad customer service
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                                        S
                                        santosh tomar
                                        from Banswara, Rajasthan
                                        Jan 27, 2019
                                        Resolved
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                                        Resolved

                                        Dear sir,
                                        I made a transaction 5000 rs on 8 jan 2019 at 1 :30 pm. But did not receive my another account. And upi transaction i'd[protected] and google transaction i'd cicagkdir72pka. As per your phone discussion we have attached my both banking statement of both statement for this complaint related.
                                        So please request you that look into this problems and solve.

                                        Below are transaction details,
                                        Google transaction id : cicagkdir72pka
                                        Upi transaction id :[protected]
                                        Jan 30, 2019
                                        Complaint marked as Resolved 
                                        Google India / Tez customer support has been notified about the posted complaint.
                                        View replies
                                        I have done transaction of RS 50k from Google pay on 07/01/2019 amount got debited from HDFC account but failed credit to my SBI account which I raised dispute to customer care many times sharing all relevant documents but still today no resolve. Worst service they like speak they are helpless.
                                        Reply
                                        Amount is deducted from my account but you can notify already disputed but still now not refund to my account
                                        Upi ref no[protected]
                                        This transaction is done by 05/12/2018
                                        Still refund is not processed
                                        My tez mobile no [protected]
                                        My email id [protected]@gmail.com
                                        Reply
                                        teedar5's reply, Jan 30, 2019
                                        What happened to my transaction
                                        My money deducted from my account to magic pin
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