Google India / Tez Complaints & Reviews

Hi, i have transferred 15000 to my cousin sbi account, amount was debited from my source account but it was not credited in destination (My cousin) account. I raised a dispute and i didn't get any update. Please help me on this. I was waiting for the update from last 5 days. Please help me asap.

Here the reference codes.

Upi transactionid :[protected]

Googletransactionid :cicagkdi59waea

Dear sir,

I transferred money to sbi account as on 4/1/2019 rs 8000/- from hdfc bank through google pay but still not credited to beneficiary account and not refund to sender account also when i will ask to customer care its not google pay issue it's npci issue it takes nearly 15 days to resolve this issue
Please help to resolve this issue as early as possible please find attached screenshot for u r reference

Regards,
Harish

On 15th dec 2018 i sent 17000 to an account.. Money got deducted but the recipient did not receive any money... It's my emergency money and im facing real shortage of money now.. It's been so many weeks but no response from google.. How is this fair?? Why is google not giving me my money... There's nobody to respond from google's side.. They are saying they are not responsible.. Then who is responsible for my money?? There are so many people who is facing the same problem with google pay.. It's the worst app

I had done a tata sky recharge on 10th december 2018 via google pay of rs. 735/-.
After multiple follow ups:
1. Tata sky did not receive the money
2. From my account the money has been debited and not refunded. According to the bank the the transaction was successful
3. Google pay / tez is not responding to the complain

I want my money refunded!!

Google transaction id: cicagkdcmdbmbw
Upi transaction id:[protected]
I paid 1999 on amazon for order of my shoes on 12 nov. Through tez app with upi payment method, but my order got cancelled as payment was failed and amount was deducted. I contacted amazon then they informed that they have not received and payment and informed to contact my bank. Next day i contacted my bank (Rbl) then they said that i have made transaction through third party upi so please contact them as money is stuck with them. I came and reported this issue to google tez through call and their app too and waiting for their reply since last month. When i call them they just say that "we are giving this issue to investigation time and it will take time" but what time will it take they never inform me. I thought google tez is trusty but they are just cheating use. I am just waiting for my money, please help me to release it from their end so i could get it. Its really urgent.
I already contacted google too 10-12 times for this issue and one of them said that i would get my money. But still no action has been take.
My upi id is aman. [protected]@oksbi and registered mobile number is [protected] at google pay.
My contact number is [protected].

I transferred 11, 000 to my brother through google pay on 20th december 2018 that amount deposited to my brother account and automatically transferred back to my upi number. Amount debited from my brother account but i didn't receive that 11, 000. We contacted both of our banks they are unable to solve our issue. They are telling that is 3rd party issue that is google pay. Please check and solve tell me how to solve issue..

Google transaction id :cicagkdimpsjfa
From: [protected]@okaxis (Gokila nivetha e)
To : mailursibi. [protected]@oksbi (Sibi chakaravarthy e)

Dear team,
I have done transaction on 4 jan 19 by google pay, transaction was successfully but receiver did not receive this amount in his bank
Details
Amount-rs.501
Sender bank details-a/c [protected] pnb ramnarayan sharma
Receiver bank details-a/c [protected] maharashtra bank akhlesh kumar sharma
Upi transaction id[protected]
Google transaction id-cicagkdiw-rfdw

Regards
Akhlesh sharma
[protected]

I have transfered rs 8500 from my google pay account on 2nd jan 2019 to my pg owner. The amount has been deducted from my account but did not received by the beneficiary account. Google pay customer told the amount will be refunded or sent to the beneficiary within 3 working days but it is not updated still. If this issue didn't got resolved then i will file police case and consumer court.

Below are details:

Date: 02/01/2019
Amount:8500.00
Google transaction id: cicagkdijz6mcq

Respected sir

I hvave never this trasction but goole play not give back refund amount so what i do take action right bcoz how many peoples they done and took money?

I need justice so please take action hawy

[protected]@gail.com
Google play account
+91-[protected]


Hi yogesh,

Thank you for contacting google support. My name is james and i hope you're doing good.

I am sorry to hear that you are facing this issue. To ensure the best and fastest resolution of your issue, i've escalated your case to our specialists. They'll reply to you with more information as soon as possible.

I appreciate your time and patience in this regard.

Have a great day!

Thanks!
James d
The google support team

Google google help center
© google inc., 1600 amphitheatre parkway, mountain view, ca 94043 usa google+ twitter

Yogesh jain
Thu, jan 3, 5:55 am (6 days ago)
To [protected]@google.com

Sir

I need my money back in my account right now

On thursday, january 3, 2019, wrote:
Google
Hi yogesh,

Thank you for contacting google support. My name is james and i hope you're doing good.

I am sorry to hear that you are facing this issue. To ensure the best and fastest resolution of your issue, i've escalated your case to our specialists. They'll reply to you with more information as soon as possible.

I appreciate your time and patience in this regard.

Have a great day!

Thanks!
James d
The google support team

Google google help center
© google inc., 1600 amphitheatre parkway, mountain view, ca 94043 usa google+ twitter

[protected]@google.com
Thu, jan 3, 4:05 pm (6 days ago)
Hi yogesh jain, thank you for contacting google support. I understand that you are concerned about the unauthorized charges made from your account. Please help
5

Yogesh jain
6:44 am (31 minutes ago)
To googlepay-support

Ok sir

So my last way to consumer court now ihave to do legal way bcoz you all fraud

On tue, jan 8, 2019 at 12:55 pm wrote:
Google
Hi yogesh,

Thanks for reaching out to google support about your google play balance.

I completely understand your situation. Unfortunately, as it says in our terms and conditions, i can't offer refunds for credit that has been added to your balance. I regret any inconvenience that this may cause you.

(Google play gift cards can be used purchase a wide variety of outstanding digital content from the google play store, including in-app purchases, google play music, and google play apps and newsstand subscriptions, they can also be used to purchase third-party subscriptions. However, they can't purchase hardware or accessories on the google store. Please see the google play gift card terms and conditions for all the details. Content is subject to availability by country.)

Thanks!
Deepak
The google support team

Google google help center
© google inc., 1600 amphitheatre parkway, mountain view, ca 94043 usa google+ twitter

Yogesh jain
6:50 am (24 minutes ago)
To consumer. Support, googlepay-support

Sir

Ihave wrong trasfer to google play account i have been to lost but thay told me no money back it's not over reuls and regulation so sir what i doall mail atch.in this mail.

Please help me do somthinthing

With regards
Yogesh
+91-[protected]
[protected]@gmail.com

— forwarded message —
From: yogesh jain
Date: wed, jan 9, 2019 at 6:44 am
Subject: re: fwd: your google support inquiry: case id [[protected]]
To:

Ok sir

So my last way to consumer court now ihave to do legal way bcoz you allfraudd

On tue, jan 8, 2019 at 12:55 pm wrote:
Google
Hi yogesh,

Thanks for reaching out to google support about your google play balance.

I completely understand your situation. Unfortunately, as it says in our terms and conditions, i can't offer refunds for credit that has been added to your balance. I regret any inconvenience that this may cause you.

(Google play gift cards can be used purchase a wide variety of outstanding digital content from the google play store, including in-app purchases, google play music, and google play apps and newsstand subscriptions, they can also be used to purchase third-party subscriptions. However, they can't purchase hardware or accessories on the google store. Please see the google play gift card terms and conditions for all the details. Content is subject to availability by country.)

Thanks!
Deepak
The google support team

Google google help center
© google inc., 1600 amphitheatre parkway, mountain view, ca 94043 usa google+ twitter

Summary of your claim
Claim id:
[protected]
Date submitted:
Jan 1, 2019
Status:
Completed
We sent notification of the results to [protected]@gmail.com.
Your unauthorized purchases
Purchase date
Description
Amount
Amount refunded
Dec 27, 2018
User-provided date and amount
₹4, 500.00
₹0.00

I transferred 11, 000 to my brother through google pay that amount deposited to my brother account and automatically transferred back to my upi number. Amount debited from my brother account but i didn't receive that 11, 000. We contacted both of our banks they are unable to solve our issue. They are telling that is 3rd party issue that is google pay. Please check and solve tell me how to solve issue...

I send to money to someone from google pay via transaction id cicagkcizknvvq on dated[protected], software show message payment attempt failed but amount of rs. 501 deducted from my account. Software also show a message amount deducted will be refund in 3-5 business days but amount not refund yet. I tried many times on custmor care to know about this payment but no one pick my phone.

I have transferred rupees 8000.00 to kj enterprises through google pay. Money has been debited from account but not credited to merchant account. This issue has been happened on 5th december 2018. After that contacted google pay customer support they asked me to wait for 3 business day everytime. I waited for more than 30 days and called them about 6 or 7 times. They still didnt resolve my complaint. Kindly do the needful.

Date: 05/12/2018
Amount:8000.00
Payee upi id: kjenterprises.[protected]@hdfcbank
Google transaction id: cicagkcijvaafg
Upi transaction id:[protected]

I have done recharge through google pay / tez app for my jio number in 24 december 2018, payment received or debited in my account through google pay and money deposited in recipient bank. Google transaction id is cicagkdi4qdciw. But recharge not done yet so please take immediate action and to recharge the same or payment may be reflected to my account immediately without any delay. I have also sent feedback to google pay but there is no response.

Hello sir
I transferred 10, 000 to my daughter through google pay that amount deposited to my daughter account and automatically transferred back to my upi number. Amount debited from my daughter account account but i didn't receive that 10, 000. We contacted both of our banks they are unable to solve our issue. They are telling that is 3rd party issue that is google pay. Please check and solve tell me how to solve issue.

Hi team,
I have made a transaction and amount is debited from my account, but not credited to other account

From: taj mohammad sayyad ([protected]@gmail.com)
Issuer bank: bank of baroda

To: ali ahemad

Google transaction id: cicagkci9dfsca
Upi transaction id:[protected]

Please refund the amount to my account

I paid bill on 26/12/2018 of rs 11450. On due date. It take 3 days in process bill. After that show successfull. But i called to msedcl they said bill is not paid. After that i paid bill by paytam. After that i didn't get my refund from google tez i contact to google tez customer and mail then they not responed.
Google transation id: cicagkdimp2mjw

I have make a payment of 500 via google tej app my money is debited from my account but not credited to benificiery account. This was happens at 3 January 2019, 8:23 pm. Please see this issue so that my account is credited.
From: SHIBA HAIDER ([protected]@okaxis)
Issuer bank: central bank of india

To: MINHAJ HAIDER([protected]@okaxis)

Google transaction id: CICAgKDivZOiDA
Upi transaction...

I have transfered Rs 4000 from my google pay account on 31st dec 2018 with paytm bank linked the amount has been deducted from my account but did not received by the beneficiary account .google pay customer told the amount will be refunded or sent to the beneficiary within 3 working days but it is not updated still.it is not a small amount for us .please do something and solve the problem soon.the email acoount associated with the google pay is [protected]@gmail.com.i know it does not matter to the google pay but 4000Rs matters for us so please solve the problem soon.Thanking you.

Booking issue [UPI Transaction ID :[protected]].

Name : K Prem Kumar,

UPI Transaction ID :[protected]

Transaction :[protected]

Note : Kindly, Refund my amount which has been deducted, but the Ticket Has not Recieved.

[protected][protected][protected][protected][protected]
**NOTE** : Please Check the Below Message.**
Dear K Prem Kumar,

Greetings from all o[censored]s, here at redBus!
Thank you for reaching out to us regarding the failure of your transaction[protected]. I’m Susan M and I have been working on your case.
I understand that this transaction failure would have caused an inconvenience to you, and I am truly sorry.
As per your complaint, when you attempted the transaction, money was deducted from your account but the ticket was not issued. This occurred due to a technical error at your bank’s end. However, we have not received this amount in our redBus account.
This transaction may have failed while being processed by your bank’s system. In such a scenario, banks have a policy to refund the amount within 2 business days. If you do not get this refund within this time frame, we request you to contact your bank.

Note:- Kindly drop an email to UPI team on "contact.[protected]@npci.org.in" with transaction number for further assistance and share us the RRN number from UPI team to process further.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.
As this response has been logged in our system, you will receive an email stating that your case has been closed.
Once again, I thank you for choosing redBus.
Have a great day!
With thanks,

Susan M
RedBus
You will soon receive an email with a survey link seeking your feedback on your experience with Susan M. Please do spare a moment to share your thoughts on whether Susan M was helpful and understanding.
[protected][protected][protected][protected][protected]

Thanks & Regards,
K Prem Kumar

I have transfer 10000 rupees from Google pay (Tez) as on 15/12/2018 but amount debit my account, but not credit receiver account, i have mention UPI transactions id[protected] and Google pay id- CICAqKCix87sVw, please resolve, Google pay customer support speak your problem pending from NPCI and resolve in 7 Working days but already spend 20 days after not resolve.