Great Eastern Appliances Complaints & Reviews

I purchased a Electrolux washing machine from Great Eastern Gorabazar DumDum on 15.03.2015. after few days I realized that it makes a lot of noise and vibrate severely during wash. SO I went to your shop to replace that as it is a brand new machine. But your salesman was very rude and refused to replace and asked to contact the manufacturer. I told him that it is done and the manufacturer declared that it is due to faulty parts inside. But you salesman behaved like a complete unprofessional and refused a loyal customer of your company from where I have already purchased goods of nearly 60 thousands in last one year. It has actually taken away all my trust from Great Eastern as this company has become desperate to make profit even by cheating their permanent customers. I will definitely take this to consumer court and newspaper.

Dear Sir, 26/04/2015 Please treat this letter as a complaint, lodged out of immense dissatisfaction and frustration as an outcome o[censored]nethical dealings of your Narendrapur Sales Outlet. I purchased one Air conditioner of Daikin make from your captioned sales outlet/showroom vide bill No MCM/0013 dated 02/04/2015. I made the payment in full, at one go, on the very same day but since the choice model was not available at the showroom, delivery of the machine was assured to be made on the very next day i.e on 03/04/2015. As the machine was not delivered on the next day when contacted, I was told that delivery is not possible since the machine has not been received from the go-down. I was assured that the machine will be received within a day or two and be kept at the showroom and necessary arrangement will be made for delivery and installation at my request. Since I have very busy schedule at office I found it extremely difficult to pursue the matter with your Showroom. In view of the non Banking day on 25/04/2015, due to Corporation Election, I found this to be a great opportunity to get the installation done. Accordingly, I made a phone call to your sales team on 18/04/2015 and continuously for next 3-4 days requesting them to arrange for supply and installation between 24/4/2015 to 26/04/2015. To my utter surprise, despite full payment made one month beforehand, I was flatly refused and told that delivery of machine is not possible within next two weeks. That too, was told in a tone without any assurance of supply even thereafter in near future. When I strongly objected and mentioned having made full payment one month before they very reluctantly assured me supply and asked me to take up the matter with the Daikin company for installation. On 23rd of April while my wife was awaiting for delivery of the machine we again received a phone call from the showroom asking me to visit their office with the original invoice. They refused to supply the selected model and intended to change the model against additional payment and changing the original invoice, which I refused. Next two days I didn’t receive any communication from your above mentioned office. My wife once again received a phone call on 26/04/2015 again asking me to visit their office with the original bill for necessary changes and extra payment as per their sweet will. Till now I had been a very regular and satisfied customer of your reputed concern and various outlets of your company have always been my favoured destination. However, such unethical behavior from your Narendrapur outlet has been a matter of tremendous shock and a matter o[censored]tter disbelief to me. I take strong objection to their unethical business deal. More than the mere arrangement for supply of the machine I need a clear clarification for this short o[censored]nethical affair. Regards M S BHATTACHARYA Assistant General Manager State Bank of India [protected](M)

I bought a Water Heater of Bajaj on 23rd January 2014 from Great eastern Howrah Salkia. The manager has assured a delivery with in 20 mins .But after an hour I called the reception as I did not the delivery by that time. After repetitive calls to the reception I was told it was delivered & will be received soon. After another half an hour spent without receiving the product my father went to the shop himself and found that the Geyser which was bought by me was still left at the same place being untouched when I bought the product. This is very insulting an frustrating to have a response like this from an organization like Great eastern. The receptionist was lying each time I called. Not satisfying the customer benefits as per organization rules Please kindly look into the matter with urgency for the reputation of your company else this needs to be escalated to a higher authority

We have purchased one Water Heater (Make : JAIPAN) from your showroom at 102 Diamond Harbour Road, Kolkata 34 on 10.01.13. The Water Heater is out of order for more than 3 months. Despite making repeated phone calls (at least 60-70 times) to your showroom not a single person has visited our place to repair the same, although on each & every occasion it was assured that the problem would be looked into within ‘next 24 hours’. On 21.09.13 we visited the showroom personally and lodged complaint with the in-charge of the showroom. He took a copy of the cash memo and assured us that he would make arrangement for its repairing immediately. More than 72 hours have elapse since then, the problem remains absolutely unattended. We are now going to lodge complaint with the Consumer Forum claiming adequate compensation for deficiency of service on your part.

On 31-Mar-2013, I have purchased Godrej AC Model "GSC 18 FG 5 WMG' 1.5 ton 5 Star Rating model from Great Eastern Appliances - Kamarhati branch. Till now I didn't get that AC model delivered. On 7-April-13, I am informed by the Kamarhati Branch that AC model is "OUT OF STOCK", At least 15 - 20 days will take to deliver the model.
This is thoroughly unfortunate and total senseless attitude towards the consumer. Kindly take the proper step to get the job done.
Purchase details:
Model No: Godrej GSC 18 FG 5 WMG 1.5 ton 5 Star Rating
K.M.M.R. No. 0188 on 23-March-2013
MR No. KM/BMR/01107/12-13 on 31-March-2013

Thanks,
Pritam Das
Agarpara, Kolkata- 700109

I purchases a MORPHY RTECHARDS MIXER ON THE OPENING DAY OF THE SHOP CHANDERNAGORE GREAT EASTERN. THEY ARE TOLD I WILL GOT A POLO WRIST WATCH AT THE TIME OF DELIVERY OF THE GOODS DUE TO THAT I PURCHASED THE MIXY FROM THEM.. BUT THE TIME OF DELIVERY OF THE PRODUCT THEY DENIED TO GIVE THE WRIST WATCH.... WHEN I TRY TO CALL EVRY DAY SOUMEN THE SHOP MANAGER THE RECEPTIONINST TOLD HE IS IN OUT SIDE.. WHEN I LAUNCH COMPLAIN AT THERE HEAD OFFICE THEN THEY GAVE ME WATCH AFTER 26 DAYS,,

SUMANTA SHARMA
[protected]

i, Saharsh Chauhan, had been buying all my home appliances including refrigerator, microwave, washing machine and TV from great eastern appliances and have never faced any such complain before. even i referred it many of my friends and relatives who were also benefited and impressed with the charges. there must be something more to this problem and there must be a communication gap which resulted in such confusion. even in case of buying a digital camera last month i had to replace it because there was a scratch and it was done quite swiftly. i atleast is quite satisfied with their consumer service and refer this to all. You can connect to their facebook page which is also a mode of better connection.

Hello Sir/Mam,
My name is Debjyoti moitra, I have bought a Samsung laptop from a well-known company of west bengal that is Great Eastern Pvt. ltd. And the sales person assured me to give a gift hamper i.e a toaster and i have a written proof for that sir/mam. I have bought the product on[protected]. Address of the company is Shop no-2, green view, HSG, BL-D, 27/1, B.T. Road, LP-145/10, kolkata-700058, phone number[protected]. The sales person told me to call him after 1 week that is on[protected]. When i called him he told that the offer is over bt the time of purchasing he didn't told me about these thing. And told me to call him next day again when i called him today he miss-behaved with me and told me to do whatever i want or whatever i wish to do. They are not even scared of consumer court. The name of the sales-person is "NILMONY" and his contact number is (0)[protected]. My Tax cash memo no: KM/CM/05687/12-13. And VAT no. : [protected]. They have harrased me for more than 1 week. And I need Help.
Thank you,
Debjyoti Moitra

THERE WAS AN ADVERTISEMENT IN ANANDA BAZAR NEWS PAPER ON 28TH SEP,2012 REGARDING DURGA PUJO OFFER OF GREAT EASTERN THAT ASSURED GIFTS WITH EVERY PURCHASE WITH FREE STANDARD INSTALLATION. SAME ADVERTISEMENT WAS GIVEN ON 02ND OCT, 2012 AT SAME NEWS PAPER. MY HUSBAND SHRI SARBO BANDHU DUTTA HAS PURCHASED ONE PANASONIC AC ON 01/10/2012 (MODLE-CU-UC12NKY-P) 1.0 TON SPLIT AC FROM GREAT EASTERN APPLIANCES PVT. LTD. AT 66, SYED AMIR ALI AVENUE, KOLKATA-700019 ( NEAR BECK BAGAN MITHAI ), (BBFCH NO:1173, APP.NO.SF6935449, ISD: MOHAN, MR NO. BB / BMR / 00652 / 12-13) AT OFFER PRICE RS.19500/- AS PER MENTIONED IN NEWS PAPAER. BUT MR MOHAN, MOBILE NO.[protected] HAS NOT GIVEN US ANY GIFT WITH THAT AC ALTHOUGH IT IS MENTIONED IN NEWS PAPER WITH OFFER PRICE RS.19500/-, WITH FREE STANDARD INSTALLATION. BUT MR. MOHAN HAS TAKEN RS.600/- AS PROCESSING CHARGES FOR BAJAJ FINANCE. THEN I CALLED TO MS. SUPARNA AND FIRST TIME SHE BEHAVED PROPERLY AND WE SATISFIED. BUT AFTER CALLING FROM MOHAN TO US SHE TOLD THAT WE HAVE ALREADY PURCHASED SO NOT GET ANY GIFT ALTHOUGH WE PURCHASED BETWEEN 28TH SEP TO 02ND OCT,2012 AT ANANDA BAZAR NEWS PAPER AD. I AM WORKING IN ONGC LTD. WHO IS NOW DEPRIVED THAN OTHER. KINDLY GIVE PROPER JUDGEMENT SO THAT OTHER OF MY COLLEAGUES CAN'T DEPRIVED LIKE ME BY MR. MOHAN, SALES PERSON ( MOBILE NO.[protected] ) AND MS. SUPARNA ( MOBILE NO.[protected]). REGARDS-----PIYALI BAKSHI DUTTA, EMPLOYEE OF ONGC LTD., MOBILE NO.[protected].

I, ABHISHEK GHOSH address-HATPUKUR, RAMRAJATALA, HOWRAH-711 112 , Ph no [protected] , purchased one ONIDA LED T.V. (32 inchs) from GREAT EASTERN APPLIANCES PVT.LTD 290,G.T.Road,Kazipara More,Howrah-711 102,Ph[protected]/85,Fax[protected] on 09/07/2011.At the time of purchase the salesman MADAN convinced me to purchase ONIDA. Now on 04/09/2011 the T.V. became stopped, no picture,no sound.I At once contact MADAN at his mobile no.[protected].He...

Non delivery of ordered items
I BOUGHT A REFRIGERATOR AND A MICROWAVE ON TUESSAY 30TH AUG 2011.AS I AM HAVING MY FESTIVAL(ID-UL-FITR) ON 31ST SO I PLACED THE ORDER FOR URGENT DELIVERY.I WAS PROMISED THAT THE SAME WOULD BE DELIVERED AT NIGHT AROUND 10 P.M. ON THE SAME DATE(30TH AUG, 2011).TODAY IS THE 31ST AND BOTH THE ORDERED STUFF HAVE NOT BEEN DELIVERED..NO ONE PICKS UP THE PHONE IF AT ALL IT RINGS..
THIS SORT OF SHODDY TREATMENT IS NOT EXPECTED FROM A REPUTED COMPANY LIKE GREAT EASTERN..PLEASE TAKE NECESSARY ACTION AGAINST THEM SO THAT OTHER CUSTOMERS ARE NOT HARASSED THE WAY WE ARE..

NAME: GREAT EASTERN APPLIANCES PVT LTD,
290, G.T.ROAD, KAZIPARA MORE, HOWRAH-711102.
MR NO: HW/CMR/01213/11-12
App No. SF3603340
HWFCH NO: 641
REFRIGERATOR - (GODREJ) GFE27TY
MICROWAVE - (GODREJ) GME30CRLTSIM
PAYMENT MADE THROUGH BAJAJ AUTO FINANCE LTD - RS. 9500/- (DOWN PAYMENT) WITH EMI OF RS. 2481X8 MONTHS.

THANKING YOU,
YOURS FAITHFULLY,
HAIDER ALI

Made instant payment to buy one Air Conditioner from Grest Eastern Appliances Pvt. Ltd. at Dalhouse, Kolkata with a delivery date after 2 days but on non delivery in time called in the given numbers, none picked the phone and later visited the shop, they assured that the article will be delivered next day but after 2 more days not yet received the product. None is available in phone too.

Would like to advise others to have a lesson from my sufferrings.

I have purchased a Videocon Refrigerator yesterday from Great Eastern vide Bill No 0563 dt 25/05/2011 & to my surprise it was delivered to me today evening (though defective) instead of tomorrow as per promised. But when I installed the the appliance, I found that the light inside is not working. I tried to contact them over the telephone to all their numbers available on their bill as well as over the internet but not a single call was answered. I am tired of contacting them but finally gave up. I never expected such a poor service from such a so called reputed firm.

Vide Tax Cash Memo DH / CM / 00909 / 11-12. dated 15.04.2011 fvg.Swapan Kumar Chatterjee.
Godrej 230 litres Refrigerator not yet delivered till now,after lapse of a considerable period.
Even there are not attending Land telephone...which is regrated.
please take immidiate action for delivery the same. at the earliest.

Purchased a new LCD TV(66 Cm.) from Great Eastern Appliances Pvt. Ltd. Kolkata ,which delivered more than 24 hours late and this is still not installed even after 4 days. Therefore it will reduce the effective warranty in that case. Also their bill does not produce the VAT amount which I think is very important for any Customer.

Sir,

I, AK Halder, residing at 604 Rail Vihar Kolkata had purchased a refrigerator from Great Eastern Appliances Pvt Ltd on full payment basis on 03 Nov 10. It was conveyed by the manager of the showroom that the product will be delivered on the same day itself, but it was never done. On inquiring about the same it was told that there was some communication gap and fault from the company and it will be delivered positively by 04 Nov 10. But the company was at defaulter and the refrigerator has not been delivered till date. I want to lodge a complaint against the company for not delivering the item on time inspite of taking the full payment.

A refrigerator whose description is SAMSUNG RT-29 YBUX1 REF/ 285 LTR was bought from the company stated above on 23th may,2010.
Since then small problems like loose door,loose ice-tray cited up but being fixed by the technician provided by "Great Eastern Appliances".
but lastly their technician detected that the compressor in this newly bought refrigerator is out of order;from then onwards unfortunately and illegally he along with the "Great Eastern Appliances" officials have been pressuring us to let us repair our refrigerator inspite of the fact that the compressor part of refrigerator carries a warranty of 60 months(as per samsung rules and regulations).
I want an immediate replacement of this defective refrigerator and put to an end to our further harassment.

DEAR SIR,
I HAVE PURCHASED A PHILIPS MAKE DVD PLAYER(MODEL-DVP3336X/94) FROM GREAT EASTERN APPLIANCES PVT. LTD.(41,N.S.C. BOSE ROAD, KOLKATA-700040) ON 10/06/2010 WITH CASH MEMO NO TG/CM/01426/10-11. BUT I HAVE BEEN MISGUIDED BY SHOP SUPER-VISOR MR. BOSE THAT THIS MODEL WILL BEST SUITE TO ME AS PER MY REQUIREMENT. BUT I HAD CHECKED IN MY HOUSE WITH MPEG4 CD/DVD AND FOUND NOT SUPPORTING THIS FORMAT. I WENT TO HIM FOR A REPLACEMENT AS PER MY REQUIREMENT WHICH HE DID NOT AGGREE AND SAID "GOODS ONCE SOLD CAN'T BE REPLACED/EXCHANGED. SO THIS DVD PALYER IS GOOD FOR NOTHING TO ME NOW.
PLEASE HELP ME TO GET IT REPALCED AT THE EARLIEST AND TAKE SOME ACTIONS AGAINST THE AFORE SAID SHOP SO THAT NO CONSUMER WILL BE HARASSED IN FUTURE.

REGARDS..
DEBASISH BASU
25/1B,M.N.SEN LANE
TOLLYGUNGE
KOKATA-700 040
MOBILE NO-[protected]/ [protected]
LAND LINE[protected]

Cash Memo No: KG/CM/01592/10-11
Refrigerator Haier.
Full payment made on 6-June-2010 at Great Eastern Appliances Pvt Ltd, Kankurgachi shop.
Was promised to get delivered latest by Tuesday.
Tried calling at mentioned number multiple times - no response.
Physically visited shop on Wednesday evening. Was promised for delivery by today. Still not delivered today. Not reachable on phone either.
This extreme case of customer dissatisfaction & consumer rights going awry.
If not paid attention yet, I'll reach highest escalation matrx!!

Souvik Maiti
[protected]

I purchased "Glen 8010 Dry Iron' on dtd. 28.02.08 from Great Eastern Appliances Pvt. Ltd, 290.G.T.Road, kazipara More, Howrah - 711102.
when Iron started to given problem, I contanct to Seller (G.E.A Pvt ltd) for servicing/repairing in last week.They refused to repair it & they said its service period was over, but as per Warrenty card it is clearly written that it is within 2 years from date of purchase.

Requested to take immediate needful action.