Great Eastern Appliances Complaints & Reviews

I biught it on 18.9.17. Right speaker was not working. After so many phone calls for one week, at last 1 person from philips came and admit that this is defective.

On 4.10.17 after taking this they delivered one which was opened by mr bappa, sale person without my knowledge before delivering.

Dissapointing, again this is defective. Left speaker damaged.

But this time, this people is not ready to listen at all. Moreaver sterted to blame me for damaging this.
If i called great eastern, they ask to call me to service centre, and vice versa.

Alas! It is not changed.
With rs 45000, one damaged good in my house.
Please arrange to change my set as early as possible

Dear sir, this is to inform you that i have purchased sony 49w672e model from your tonk road jaipur rajasthan outlet. At the time of finalizing order, mr pankaj pandey (Manager) and mr devesh kumawat assure me that they will provide me product made from malaysia only. But unfortunately at the time of delivery, no such product is available in stock. I have already paid rs 58000/- cash. Now both the employees promise me that they will provide the above product made in malaysia with in 3 days. You are requested to look into the matter and resolve. Thanks. Dr manish jain 81, shreeji nagar durgapura tonk road jaipur rajasthan pin number 302018. Mobile number [protected]

I had purchased a daikin split ac from great eastern appliances beckbagan branch. The product was delivered very lat (Not as promised) and the installation was done on sunday and it caused me so much of harassment to arrange for the stairs and other necessary articles required by them but after 4 hours of installation the servicemen informed that the product is defective and its leaking somewhere. I contacted the sales man (Anirudha ghosh) and his attitude was like a roadside showroom. He is saying "dekhte hai" and we need time. I am requesting to cancel the order and take the product back so that i can place the order anywhere else but they are not ready to take the product back and they was to kill out time. We are supposed to go out on a family trip in durga puja on 27th of sept. 2017 but since the installation is done half how can me and my family move out of home leaving this thing unfinished. The risk associated with online purchase is same as purchase it from a showroom and you can buy it for low cost in online.

We had purchased panasonic split ac on 15th april 2017 from old court house branch for rs. 39000. Invoice no dh/sa/1718/00949.

As per advertisement dated 14th april 2017 in the telegraph, free roti maker with every ac, we did not receive the gift at the time of purchase and were told to visit later. After that we visited the store twice but no gift was given to us and we were told as roti maker is not available, we will have to take cutlery set. To which we did not agree.

This is nothing but harrasement of the customers and cheating by the store who makes false promises to lure customers.

Please look into the matter and let us know when we can come to collect the roti maker due.

I have bought top load automatic samsumg washing machine - wa62m4200hv from great eastern, address 290a, grand trunk road, naora, shibpur, howrah, west bengal 711102 on 12-august. First of all there was delay in delivery of product. I called them multiple time and i was asked to come to their showroom with bill. I went to their showroom on 19-aug and i was told that there was strike in their warehouse and i got the product delivered on 22-aug. But after that no-body from sumsung co came to install the product. After multiple calls to showroom i went there physically on 9-sep. I was treated very badly. Then i called sumsung customer care - request no [protected] and engineer - alip came to my house on 12-sep. But after opening the package it was found that the product is damaged. I logged complained to sumsung - request no - [protected] to change it. But they told that since it was delivered by great eastern, it is their responsibility. Since then i have been calling great eastern, shibpur showroom. I did not get and expected date to change the product and now they are misbehaving with me. It is more than one month i purchased the product from great eastern and i do not know whether i will the get the broken product exchanged with good one or not. I did not pay to get humiliated.

The sumsung washing machine cost is - rs 18300. The cost of humiliation and harassment me and my family received from both great eastern shibpur dealer and sumsung cannot be calculated.

I purchased a hitachi zunoh split ac from great eastern appliances on 26 aug 2017. I received the order same day. When the installation guys unboxed the unit, it was found the cabinet for indoor unit was broken i told the service guys that replace this with new one, i also spoke with great eastern regarding this, they said they don't have replacement unit as of moment, the service staff said they will replace the cabinet. I agreed to it, it took them nearly 5 days just to replace the cabinet. They installed the ac in next 2 days.
After installation i found out that the remote is not working, so i called the service guys again. Upon checking they said that the indoor unit is not responding and they will fix it. I said no, replace it with new one.
I also spoke with great eastern manager and hitachi service via email and telcom.
It has been 15 days and still my indoor unit is not replaced. Great eastern agreed to replace the indoor unit as soon as the indoor unit arrives. But every time i call they say that the unit has not arrived.
This was my first purchase in great eastern and considering their service, i shall say that they have extremely bad service, once they sell a product, they do not care for any service to customer.

Ganeswar rout
[protected]
Bhubaneswar

This is siddhartha singh and purchased carrier air condition on 15th august from nabapally centre but till date it has not been delivered.

Miss behaved from people out there

My mobile no: [protected]

Invoice no: rd/1718/sa/00674

Need really immediate action as avijit i the person who sold and then miss behaved and no response and delivery till date.

I have purchased a haier make fully automatic top load washing machine from great eastern dhakuria on 26/8/17 vide invoice no mcm00449 which is not delivered till date. When i called the sales person his mobile getting switch off. I called the reception repetedly and get the same answer every time "we are looking after your case and call back u". When i will get the product. Whether it is out of stock or great easter cant deliver the product on right time? Then why they told me that the product will be delivered within 3/4 days???

Respected sir,
I would like to inform you that i was brought a product from shibpur great eastern due to some problem i want reject this on next day and which zero down payment and bajaj finance.
I like to inform you that still now i was no got this product this is not a issue because i do not need this but after 1 month i am getting a text from bajaj finance please keep rs.1222|-.
I was shocked after saw this message.

So i would like to inform you that your grievance department if will not take any action then i will take different way.

Thanks and regards,
Sourav dey
[protected]

Enclose: invoice no - 00238

Me and my family visited great eastern appliances in mansarovar and purchased panasonic ac 1 ton 3 star. Prior to visiting this store we visited great eastern tonk road branch but the prices were mismatched at both the stores.

Moreover they offered gift hamper (A kenstar iron), but when they realized that they either over promised or some other mistake... They behaved rudly and asked to return the gift.

As we had spent almost 3 hrs finalizing ac... We thought to take the ac, but it was highly improper behaviour as well as the rudeness they came up with.

Thanks.

Pooja sharma

Dear sir,
I do `hereby draw your kind attention that on 15.08.17 i purchased one refrigerator from great eastern appliances (Invoice details is attached bellow) with the assurance that delivery will be made with in 3 to 4 days. But after 7 days having no response been received from any angel when i contacted to the dealing person mr. Ram (Contact no [protected]) then he started to give a lot of excuses and asked to wait till the afternoon of 22.08.17. Having no call received from him till 24.08.17 myself called him up and again he started putting me so many excuses and asked me to change the invoice process etc. That was the 4th to 5th time i called him up and every time his behavior and approach was quite unprecedented.

Please take n/a against such a dealing personal as well as to effect delivery of the item as earliest.

Sir,
I have purchased a water purifier from great eastern, purulia on 21.07.2017. At the time of installation it was found by the technician the waste water continuously flowing after the tank full indicating light on. The 1st complain was registered on 27.07.2017. The technician repair on 30.07.2017.
The next day on 31.07.2017 it was found the purification on indicator was not indicating at the time of purifying the water. 2nd complain was submitted on this day (31.07.2017). The technician attend to my address on 04.08.2017. He was told that, it is informed to his higher officials. My husband visited to your shop and meet mr palash ghosh on 12.08.2017. He told that the parts was already send by the company.
Again visit to your shop on 21.08.2017 to meet mr ghosh unfortunately he was not present at that time, my husband gave his mobile number to his colleges for communication.
But till the date he did not received any phone calls from mr palash ghosh. Please look after the matter.

I have purchased a videocon refrigerator from great eastern chandannagar, hooghly, west bengal. But the product i have purchased are not same. They forcefully sale this product to me as per i get my product 1week after which is already have a fault.
I have purchased many product from great eastern but this type of service i got is horrible. I will never ever purchase any other product from this company.
Worst service ever.

Hi
We came from abudhabi last 7th january booked a refrigerator from saltlake with water & ice dispencer the sales boy didnt even know which fridge belongs to so he gave us a hitachi only with water dispenser we returnrd the fridge but didnt get my samsung fridge (Which have both). We fully paid the amount but still he is giving one after another excuses. Don't know what to do. So please before purchasing any item go with proper knowledge including model number, other wise you will suffer like us. We are without fridge now. Everyday we are waiting for good news. Please help us

Thanks
Madhumita mukhopadhyay

I have visited at sinthi more branch to purchse a lg ffridge, i have aslread purchsed 2pcs of ac from sinthi branch.

On that day one o[censored]r staff mr rupak told me that only 3pcs of stock left on that perticuler model. And he give me the price qt of rs 14000.

I am not carry my card so that i told him i will come next day and purchsed after pay.
But mr rupak told me to we cant give you that price tomorrow.

I am says its ok i am helpless. Dont have card with me.
Then he told dont need to come prohably it will stock out.
I am says ok i will check
But he repitedly says dont need to come.

This is very embarrasing situation for me that i have ever faced.

You need to take care of this other wise your brand name should be fall from top.

Reg
Kunal saha

Delivery of lg t-7208tddlz/6.2kg top load wm washing machine not done since 28.06.2017
Particulars: wmtl-fa-5.0 kg to 6.5 kg
Item description: lg t-7208tddlz/6.2kg top load wm
Bill value: rs. 15, 700 (Paid in cash)
Due date of delivery: 28.06.17
When contacted several dates has been given for delivery and was asked to visit to shop at kamarhati but even after visiting four times till date delivery is not done.

My name is koushik kumar das. On 24.06.2017 i had bought a tv (Panasonic 40ds500dx) vide invoice no. Tc/rv/1718/01209 with full payment from great eastern appliances pvt. Ltd (Technocity) addressed 15b, sarat bose road kolkata - 700020.

On 01.07.2017 i have refused to receive the product due to old manufacturing date (August 2016) with unacceptable quality of packing. Then i went to your branch and reported to sales person of your company namely mr. Sudarshan and mr. Kamalesh and i was promised to be delivered the tv within 3 days. Today is 27th july, still i haven't received.

Several days i went there but they have not any suitable reply. I called on the numbers provided on the bill and the delivery contact person for more than twenty times to get the confirmation about the delivery of the tv but said to me your items not to stock or it will be delivered by today or tomorrow.

They are not even paying attention to me. I must say that it was my mistake that i went there to buy the products. The services of great eastern appliances pvt. Ltd. Are extremely pathetic.

I requested to immediate delivery otherwise i have complain lodge to consumer forum for judicial step.

Regards

Koushik kumar das
Contact : [protected]

I was actually annoyed with their service. Today i have purchased a t. V from their shop. At behala 102 diamond harbour road. Salesman sanjib pal [protected] promised me to deliver the material with in 5 p. M. However i have called him up at around 3 p. M. He replied me that material has been loaded and it will reach in few hours. But material has not been delivered. And saddest part is they stopped picking up my calls.

Very poor service. Probably this is my last transaction with great eastern. Though they write great eastern the trusted one but as per service they are not trusted one.

Attachments2:12 am (0 minutes ago)

To customercare, manish, greateasterntr., info
Hi all,
After 24 day's i have received the haier replacement washing machine (Haier sealing policy not maintained) may be the refurbished product send by great eastern. I have paid the full money at the time of purchase before 24 days ago, that was not the duplicate (Refurbished) money!
Please find the attached pictures.
Waiting for haier representative for demo on tomorrow.

Frustrated customer
Atanu

I have purchased refrigrator on 21/06/2017 from grate eastern 21 hamant basu sarani kolkata-700001 invoice no hbs
Hbs/sa/1718/07373 but till date not delivery in my home. Request early delivery other wise i have complain to consumer forum. My address is tanay sanyal. 3d haricharan apparentment, daulatpur, maheshtala, kolkara-7000139. Phone no_ [protected]