Grofers Complaints & Reviews

Ordrered fruits with special offer they advertised as 50% off, all fruits were bad and horrible quality and rotten. When i wrote to them about refund they said only in 4 days they will refund from order.
I will only know fruit quality after i open the fruit not from outside. This is a scheme to cheat customers by buying fruits in bulk and then selling with discounts that are rotten.

I added money to Paytm wallet on the grofers app. The transaction was completed and my money also got deducted but no order is placed. Please help.

I haven't received the delivery but grofers has marked it is as delivered. Grofers customer care executive straight away denied any help.Delivery boy doesn't responds to calls.

Dear sir / madam,

I am writing to you to raise an issue about: smart bacchat club

The issue that i have experienced was: i have ordered few items from grofers and i paid for it but this cheater ppl already added 249 for smart bacharach club. I didn't added that but this ppl add that default. Rs249. We can buy 4 kgs of rice or 2kg of dal. They made software to loot us. Don't ever buy anything from grofers. Such things are not there in any other e shopping like flipkart or amazon or jiomart. I have spoken to customer care they promise that they will return the money buy still i didn't get any money back. Customer care says that we should remove the club membership i[censored] don't want. But they will add automatically. I have sent you proof also.

It occurred on: 9/10/2021

They should return my money back

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Toral anandkumar

Order number: ord[protected]
Registered email address: [protected]@gmail.com

G1 no 17 velellar street navin sundara nilayamkodambakkam, opp metro school
Chennai
600024

It shows order delivered but didn't receive yet i would like to get a refund
Order id : Gr5073789

Order no-ORD[protected]
Order is not delivered
So I request to cancel the order
But refund message is not delivered yet
Kindly look into this

Hi

I have placed the order at Grofers (Mumbai) on 1st of Oct'21 & also paid 30rs extra delivery charges for early delivery.

But instead of that delivery is still not done & every after 2 days I am getting a new delivery date.

Nobody on the Customer care chat window is giving concern team details.

Total order amount is 2115 which is undelivered as on 18th ocy'2021.
The order no is ORDER ID: ORD[protected]

Regards
Pravin D.

Repeated delay in delivery . False promises. Stole my money. Rescheduled order at an unacceptable time and date

4 products were missing...I was suffering from covid n hospitalized..didnt check items within 4 days so they didnt refund money or deliver the items...y this reckless behaviour...we pay in advance and we dont get the items also...that is also we have to check..we pay n also we will also take responsibility...they dnt have any responsibility...they r cheaters ...dnt deliver items correctly...fraud company...

Order no # ORD[protected]. ORDER DATE 31ST SEP 2021.
This is for the 3rd time I am facing the same issue. Just at the time of delivery, I get a call from the delivery man that my order has gone into a wrong delivery zone that's why it will not get delivered at the expected time slot. Because of this I have to face so much problems. This time I want a compensation of facing so much of trouble as I am not getting my groceries delivered at the required time. As per the system it's still showing on ON THE WAY. The booked time slot was 6.30 pm to 7 pm on 1st sep 2021.

They block my multiple numbers because of I buying multiple orders as per them without any return policy mentioned they in trem and conditions.

Block numbes [protected], [protected], [protected]

I ordered above mentioned order on 25th August. It was assigned to wrong store location. The assigned delivery executive Rahul said he won't deliver to the address as we don't serve in that location. 100 times I highlighted this thru your customer care via chat as well as via call, but your associates are really disgusting. From last 2 times they are rescheduling it without any rectification. You can check my chats and recorded statements wherein I said Rahul will not deliver as he said clearly to me.

Unfortunately they didn't listen anything rather they just delay things. Right now also they are in the same process. When asking to provide escalation matrix, they are not providing.

I'm not able to login to my grofers account. I also have smart bachat club membership (1yr) of grofers. My membership money is wasted if I am not able to use the account.

I ordered Desi Ghee, Amount of the payment showed Rs. 393/- only at the time of payment option, but the deduction was made for Rs. 442/only. Kindly check and resolve the issue.

I ordered online through Grofers but the amount was debited twice from my card, for the same transaction. Money had been deducted for the same order twice by grofers. Grofers is not giving me credit of extra amount charged by them.

This is regarding a a txn I did from gpay(UPI) from my icici bank and beneficiary (grofers). This txn was handled by razorpay. Txn reference number - RRN[protected] on 11th June 2021 around 12 in the night for amount rs. 1153 . Here is the isssue -

The txn got stuck ( processing ) for a few mins and did not succeed. Beneficiary application updated the status as failed. But after a few mins the txn displayed status as processed. But Beneficiary did not get the money and status was still failed for them so I did make another payment for them for my order.
I waited for the money to get back to account T+7 days . I did not receive any credit. I contacted beneficiary they told status is failed ( many times even I gave them the beneficiary account number of razorpay to which it got credited) but no luck. They did not budge. I contacted the bank multiple times but bank said payment is processed and gave out these details to which the money got credited

Name : RAZORPAY SORTWARE PVT LTD
Account No : XXXXXX6778
IFSC Code : AIRP0000001
VPA : [protected]@mairtel

It's been over a month, I am not sure where the money went (zameen kha gayi ya aasman nigal gaya ).

I have raised concerns by submitting complaints at NPCI and RBI ombudsman.
I know ICICI bank won't do a fraud of rs.1200, 1200 rs has landed in grofers bank account and they are not refunding this amount.

I ordered groceries worth rs 5050 fro. Grofers on 7th of august 2021,
Ammount has gone to grofers from amazon upi and also deducted from bank account .
I have a limited salary and my family depends upon me ... it is not a small ammount

Thanks for your help with this Call Is Goibibo me know if you need anything else from me please let

I had ordered items worth 1160 Rupees and used a 1500 Rs worth voucher on the promo page for which I thought remaining amout would be credited to the wallet balance like every other site is expected to work, but I got no balance added and Rs 340 was scammed this way?
@Grofers

I would either want the remaining amount credited to the wallet or want my whole order refunded. Take your products back, I don't need them!

Please help me to get my refund my refunds a amounts is 129, 188 & 614 respectively.

They not helping me they said they already did the refunds but I am not getting it from 2 months .

Please help me in my refunds related issues because I have the one main proves is my bank statement.

Regards
Lata Sharma
[protected]