Grofers Complaints & Reviews

Hey yesterday i was placing order on grofers and my money got deducted but the order wasn't placed. 3500 rupees were deducted and i want my refund

Last year my account is blocked

I had done lot of follow-up but

I had orange cash in it

Also I had request for few item return due to quality issues but nothing can be done due to account locked

I feel cheated with groofers

How to trust them

My reg mob no [protected] in grofer through which I place my orders and today my order were delivered but 3items were missing so I contact to customer care for this misconduct and they need some time to recheck when I check now they blocked my grofer account and didn't resolve my query is this fraud happening by grofer with customers these days..
???

What should I do? Should I take this matter highlighted with social media?

U r simply snatching our harden earnest money

Almondsnot recd
Maggi 1 unit not rcd
Parle not rcd
Oreo not rcd
Macroni not rcd
Rice received lower quality

[protected] I registered my number in grofers 4days and now they block my account
I order only 3 times in which 2 are delivered and 1 order automatically cancelled by grofers without any reason

[protected] I registered my number in grofers 4days ago and now they block my account

Complaint regd del no ORD[protected]

Client no [protected]
Placed the order yesterday
Received today and so disappointed with the service this is not at all professionally nice grofers to behave like this
There was water inside the bag of vegetables it was smelling like rotten eggs I had to throw away all the vegetables
Contact no. Is not working of your company its my request to company to contact us immediately otherwise I will have to upload the pictures on social media Becoz audience must know about the behavior of this famous service
Contact us and make the refund or return immediately

I placed my order yesterday and today i have recieved it
the vegetables are smelling so badly
we asked the delivery guy to take the bag to our floor and he went away right after keeping the bags on ground floor
highly dissapointed by the service

please call us back and return these vegetables today

client no. [protected]

Today 16 may at 12:12 Am I was order but my amount deducted from bank through gpay upi and order not placed. Please help as soon as possible.

I placed an order thrice during the recent offer of 3 guaranteed gifts.
Against one order I received 3 a cash back thrice but on the remaining 2orders I did not get anything
I complained about this on the customer care number atleast 2-3 times and even sent them emails but no one seems to bother.
They are cheating as the min order amt was Rs 1800 and against this they have not provided anything

I placed an order thrice during the recent offer of 3 guaranteed gifts.
Against one order I received 3 a cash back thrice but on the remaining 2orders I did not get anything
I complained about this on the customer care number atleast 2-3 times and even sent them emails but no one seems to bother.
They are cheating as the min order amt was Rs 1800 and against this they have not provided anything

I booked an order amount of Rs 3559, the amount is deducted but order was not booked. Kindly refund my amount so that I can reorder from my cart.

I placed an order with Grofers last week and the order was delivered today. Since the delivery is more than a week from the date of order placement, I had to buy a couple of items from the local market. I contacted Grofers customer support by chat with a request to delete 2 items from the placed order. On the chat, I was communicated that I can return the items at doorstep.

My parcel came today in three sealed bags (plastic). I mentioned to the delivery person that I need to return two items. He said if that is to be done, he will need to open all the three bags and spead the items on ground to take a photo. Else the company will not trust and that is a company policy. Though the item to be returned was found in the first bag itself, he continued to open the other bags and spread all the items on the ground. He was arguing with me that if I did not want this, I should accept the order first and then request a return. How customer friendly are these procedures and how safe is it to allow customers to take food items home first and then return to be given to another customer. The safety norms are being compromised in these Covid times. Attaching the photo of the items spread on the ground by the Grofers delivery person. There seems to be no concern for safety and hygiene. Ironically there is no phone number or email number on their app to lodge a complaint - only chat bots with minimal options. There seems to be no care for customer. Highly disappointing

On 11 may 2021 I want book order in groofer.cart value is 614rs. i pay throw Amazon pay.my ammount will debited but order not booked.my transection is successful.but not my order book not my money refunded.my payment I'd is[protected].

I got a message that my order is delivered but it is not delivered to me.

Details of order:

Order Number: ORD[protected]
Description: United UC0050 Magic Inner Lid Aluminium Pressure Cooker (3 l) Gas stove compatible, Silver
Amount: Rs. 1243

Hi Team,

I had placed a request for an order on Grofers but it didn't go through. But the amount was deducted from my account. This was on 1st May 2021.

I have raised a refund request several times through the week but i haven't received it yet. It is exasperating to say the least. Please help out!

Regards,
Mike

ORD[protected] I ordered on 30 April 2021 and it was supposed to be delivered on 7 may 2021 but due to your fault my ordered being rescheduled on 14 may 2021 this is really unexpectable in this pandemic I urgently in need of ordered please deliver my order before 14 may 2021

I booked my order on Sun, 25 Apr, 10:24 PM. It was suppose to deliver in a week but Grofers has extend the delivery by 5 more days which is 7th May 2021(Today). It was suppose to be deliver today but what I am hearing from the delivery agent that my order has not been received yet from their hub. It is so unprofessional behaviour when they know the current situation.

My Order ref. ORD[protected]
Swades ranjan das
KOLKATA 700014

Received all Ordered items in good order, ...good service.
Try to deliver early...you are taking about a week time to deliver in proper Kolkata even...pls. see to it.
Place order for more than Rs.2000/- first order free delivery...yes
Regret I did not get any FREE GIFT AND CASH BACK OF Rs.100/- from the bill.
As per bill, , MRP =Rs.2104/-
discount Rs 286.00
paid Rs.1818.00 by credit card.
Kindly explain as why promised cash back of Rs.100/- not granted and no free gift as well..
Reply and send e mail : [protected]@gmail.com