Grofers Complaints & Reviews

This is regarding my account, that is suspended without any prior information and reason too.
I want to state that i sent many mails to grofers that i am not able to login, kindly do needful for the same.

After many mails they reply that my account is suspended for any suspicious activity.
As i am very old and regular customer of grofers should right to know why and when my account is suspended.
When i...

I placed order on 14th Oct 2020 and paid rs.3472.But order was not placed I complained to customer care .They initiated refund on 14th oct.But till now refund amount not received even after multiple followups.Grofers app has a serious bug that they deduct money from your bank account and dont place order or deliver items.They are cheating customers by saying they refund money and keep customer waiting for 7 working days and keep postponing...

I placed at order via UPI payment through paytm on 11th Oct 2020 for Rs. 1552 which is showing as successful on paytm but the order has not been placed. UPI payment reference no. Is[protected].
Kindly refund the amount....

I had ordered Sofit Natural Soy Milk (Tetrapack) (HSN 2202) 200 mil 8 packets, aming other items vide order No.[protected]; Bill no, CGC213T[protected]. In stead, Grfofers have delivered Sofit Soya Milk (chocolate). Delivery was made today. I would lke to return the item for replacement or for refund. Would appreciate quick action.
dd d Sushila Gusain; Mobile No.[protected]....

I placed an order on 27 Sep and received it on 29 Sep, but due to corona my family did not open the packets. Order I'd ORD[protected]. On 3rd October when we opened the packet we could see that one item Fortune Refined Rice Bran oil 5l jar worth Rs.599 . Now when I tried complaining through app they say that they cannot help in this regard now . Also the person who delivered the items took the photos of the item.So I asked them that they could...

I have ordered total 10 items and on 26.09.20 and received on 27.09.20 out of 10 items 02 packets of oil pouch fortune soye health refine with immunity boosting and 01 packet of maggi masala noodles missing. I have received 02 gofers packet of red color one (01) was opened. Delivery boy said while claiming the steps it was open. I have made the payment to the delivery boy. Rs 2418. Delivery boy phone no is [protected].
Request issue...

I booked a order on 02 sep, 2020 amount deducted 2 times 1847 rupees means total 3694 rupees from my icici bank account through upi mode., but order not booked.
Called to customers executive, they assured that refund processing & it will never refunded within a week., but not receive money. Today i called to executive, they told that still it's not process from my side due to technical problems. Today he again it process and now it...

By orange cash you are duping your customers. It is a new aspect observed by me which will certainly earn bad names.

Hopefully, no resolution expected. However you should acknowledge that for last six months facility under orange cash was either suspended or allowed for very few products not saleable. Please desist from such illegal practices....

Ord[protected] under this order there is a free 330ml can of hoegarden 0.0 non alcoholic beer can which was not provided please send that or provide amount equivalent to that...

My name is ragini chakraborty, residing in kolkata. I placed an order for online shopping through grofers app. Against order no.
Ord[protected] amount of rs.2703 already debited from my bank account.
Rs 2703.00 debited from a/c using upi on[protected]:25:37 and vpa paytm-grofers@paytm credited (Upi ref no[protected] from federal bank. However, it showed that order was not placed and i went for cash on delivery (Paid twice...

Gofers are bombarding me with promotion materials all the time. When I try to place order they say delivery not possible due to COVID. All other online groceries are delivering as my home is not a containment zone. This has happened every time I try to place order. Only at checking out they reveal this wasting my time. I want them to stop promotion materials and inactivate my account....

This is from the account of Chanchal Chakrabarti in Grofers. A payment of 704/- has been made for Order ID: ORD[protected] on 26 Aug, 12:27 AM. The package was received on 27th august but today 28th august the same amount has been debited from my Axis bank account at 3:23 PM without my consent. Below u will find an attachment of my last order and after that, no such order has been made. And how come you deduct money without even asking for...

I placed the order on 20/8/2020... It was supposed to deliver on 24/08/2020. But the delivery person came and told that fortune soya bean oil 5l can cannot be delivered because last time i returned 5 packets of oil as packets were teared.

This is unacceptable that they give this reason. Does grofers work in this manner.

I called the cust service and talked to area sales manager, he told that the cans were damaged...

I had paid amount for my order from my Google Pay account. My money got deducted but order didnot get place....

I had booked 3 orders on march 2020 by online payment. One was delivered, one was refunded in my account. But above mentioned order id yet not refunded into my account. Order id:- ord[protected] was cancelled by your side. Several time i have contact with your customer care and sent mail. Your representative promised to refund my amount with in 5- 7 working days. From march 2020 to till date 26/08/2020 i don't receive any refund against order...

Sir,
I'm writing to bring in your notice that the item I ordered was already used.

I ordered a silk chococlate which appeared to be sealed from outside but when I opened it, it was crushed and already eaten by someone....

I made payment for an order on 16 August, 2020. The amount of 6372/- was deducted there and then from Axis bank account. Again suddenly on the 19 th August, 2020, the same amount has been debited from same account and credited to grofers, please see the attached document mentioning the order id ORD[protected] and payment of rs 6372 confirmed as prepaid on the 16 th August

The customer executive is not ready to understand the...

Reference to order number ORD[protected] Wherein one item was not delivered and one item of sub standardquality was delivered for which complaint was also raised . Refund request for both the items was raised with customer support . Though both the complaint was accepted by them however till date refund has not been initiated despite repeated requests and reminders ....

Dear sir,
I had transaction by payzapp app. Through hdfc cradit card ([protected]) for rs 2474/- at grofer on dated 07/07/2020 but amount debited in my hdfc cradit card account but payment is not received at grofer account as said by grofers.
Payzapp hdfc team given merchant reference number: grj0usj[protected]. For transaction rs 2474/- but grofers is not revert back of amount 2474/- till date. & also given irrelevant answers...

Ord[protected] under this order there is a free 330ml can of hoegarden 0.0 non alcoholic beer can which was not provided provide the product or provide equivalent amount...