Grofers Complaints & Reviews

I have ordered for rs.850. Just now the amount has been deducted but order not met, in order to resolve the issue i called your another no.[protected] shared on google.
But they gave me another no.[protected] for the same, and had done as they instructed,
Instead of refund or order for rs.850, a rs.12200 deducted from my account
Kindly look in to the matter and resolve
Thanks with regards
Vijay saxenabr...

I came at your site 7 aug 2020. My order id ord[protected], delivery date was 10 aug. It reschedule for 13 aug. I asked a day before to deliver. The chat concern team doesn't favor me to deliver at before. But when 13 aug i expected my order to deliver which did not deliver. So i came on chat. Cce ms. Rinki said it will be delivered at 13 aug in morning slot. I said what is the date today. She was unable to ensure me when will i get my order....

Order No. ORD[protected].

Did not get complete order. I only get 5 items, 12 items are missing. But Grofers is not accepting this. It's continuously saying we have been delivered all items.
Infact they have delivered wrong items as well. One of there employee knows that i got wrong items because i got a call from him. He confirmed with me that did u get 2 pkts of Ashirwaad Atta. But still Grofers is not accepting this.br...

Ord[protected], is the order id, placed and delivered in rr nagar bangalore 560098.
There are missing items and groofers is not resolving the issue, they are saying there were no missing items. But the delivery person came to deliver the package he himself agreed there are missing items in call and i have recordings. Only 3 packets are delivered, i can easily prove that the missing items can never fit in these 3 packets with my whole...

Not satisfied with the quality of vegetables. Stale packing poor....

This is regarding my account, that is suspended without any prior information and reason too.
I want to state that i sent many mails to grofers that i am not able to login, kindly do needful for the same.

After many mails they reply that my account is suspended for any suspicious activity.
As i am very old and regular customer of grofers should right to know why and when my account is suspended.
When i...

I place a order # ord[protected], delivery boy delivered partial order to me. I have video and share all details with grofers delivery boy and customer care team.
Grofers team saying all order delivered but i have cctv footage where delivery boy deliver bag to me and same bag i opend and make video.

I asked with cc officer for email id where i can share details they are saying all item delivery we cant do anything thanks....

I cancelled the order from grofers on 3rd July 2020 of ₹1452 for which I had made online payment. After several complaints, they added refund amount to Grofers wallet, deducted it on 25th July 2020 to credit it to my bank account. Still I have not received any refund. It's more than 1month I have cancelled my order. They are using my money. Also, my credit card company has charged me this amount. I have to pay this sum as they have not...

I have ordered few items from your respective app grofers and after the review i read i canceled the order and i haven't received my refund of rs. 1, 439 yet. There is only robo call and chat but there is no contact of a person to reach out and clarify the procedure. Please please do the needful as soon as possible and help me in getting my money back....

I was trying to place an order on grofers using PayZapp but it showed error, something went wrong two times. After 5 minutes ingot a notification that money had been deducted twice but no order had been placed. Kindly refund my 2008 rs (1004+1004)...

I made an order of over 8k and used my card to pay for it.
The app showed transaction failed and the grocers app shows that no order was placed but, the amount was debited from my card as stated by a bank statement in the name of grofers....

Hi team,

In order ord[protected] items were there they have missed 8-10 most expensive items and not ready for there fault.
Valuing about 2000...

Prepaid order which was scheduled to be delivered on Thursday was delivered with less than half of the products and now after complaining the company is saying that the complete order was delivered...

I placed an order (Order no. Ord[protected] on date 20th mar'2020. I was not available at the delivery place i. E. Greater noida due to lockdown and this order was delivered on 8th apr'2020 in my absence. When i came to delivery place (Where i am living on rent) and asked the landlord about this delivery, he said that there was nothing had been delivered.
I tried to contact to customer care through grofer's app and grofers twitter...

I order 1 kg almonds from grofers. They were bad in taste and have very bad smell coming from them. After having some I immediately felt nauseous. I raised complaint but of no use. They don't reply or solve whenever we raise a complaint. But this time it is not acceptable as I felt unwell after eating their product....

Hello Team,

I have ordered monthly grocery items through grofers app online on 12th July, 2020. It was mentioned it will be delivered by 16th July, 2020 but before the delivery date I got the message that the delivery date was postponed to 18th July, 2020 with out any call or intimation. I though tomorrow it will be delivered thats fine but suddenly again got a message now that it was postponed to 21st July, 2020. Without...

I have booked 13 Grocery product on 15July. And it was written that you will get product next days. I have received few products yesterday but the required product not gets delivered cost Rs 970. When I checked with customer support first he told me that it's a third party merchant hence you will get product in next 7 days. Then I asked him to cancel this order and refund my money because it's a daily used product so I need it urgently. Agent...

Message received on 11/07/2020 :
Your order ord[protected] super store - worli has been cancelled as the checkout and delivery location do not match. Your refund will be credited to the original mode of payment. Please checkout after choosing the correct delivery locality.

But still not received mu refund...

Dear Sir
This to inform you that i have not received product which was needed and the order was placed there was sufficient time for the delivery slot was allotted to me, I have not received the order But one fine morning the delivery was reschedule for 13 Monday and Today again the rescheduled to 20th Monday Morning, My only request is that if you cant deliver the same on time dont operate in the big city like Mumbai, I further request...

Hi there,

I am having no words, i had never expected that my first order on grofers
Platform would be so difficult.

Specially i want to speak about mr rajit or rajat to whom i spoke about the order delivery delay.

I asked him can he do something as it was showing another week to deliver
That means almost 2 weeks to get it delivered.

As i already waited for 1 week...