Grofers Complaints & Reviews

Dear Customer, Thx for INB txn of Rs.1146 frm A/c X6184 to GROFERS IN. Ref IGALAFFHC6 on 25Apr21.

This is bank transaction detail. Payment has been done. But order not placed. Please check.

Jayashree K...

Dear Sir
I have placed a order (order no -ORD[protected]on 14 April 2021 at 11.11AM of 21 items, which was to be delivered by 16 April 2021. but after 9 PM when my order was not delivered, I called to the delivery boy named DIWAKAR Mobile no [protected], he said that due to some personal reasons he won't be able to deliver the item today and will deliver the order tomorrow morning dated 17april 2021.but suddenly grofers lucknow changed...

Dear Sir
I have placed a order (order no -ORD[protected]on 14 April 2021 at 11.11AM of 21 items, which was to be delivered by 16 April 2021. but after 9 PM when my order was not delivered, I called to the delivery boy named DIWAKAR Mobile no [protected], he said that due to some personal reasons he won't be able to deliver the item today and will deliver the order tomorrow morning dated 17april 2021.but suddenly grofers lucknow changed...

I have placed an order on 26-Feb-2021 for INR732.00 with Grofers but later on cancelled it, however, I haven't received the refund yet. I have submitted a complaint to them but they only mention that we have issued a refund but it hasn't been credited to my bank account....

I order online 13 items being Order No.ORD[protected] dated 10/04/2021 for Rs.1880/- . You promised to provide 3(three) free gifts for every order for Rs.1800 and above if order is made within 11/04/2021. My order is delivered but free gift is not given. If gift is not given why do you declare in your web side? I purchase my domestic required items from your side but never expect your favor. I need your explanation in this regard.
br...

Customer care executives say the same thing that refund has been initiated from their end. They're running a joke of a service at consumer's expenses...

My mobile no is [protected], my membership discount is not apply in my account in any order . i m already compliant in this meter for goffer customer career . my first compliant no is[protected].1.2021) and 2 compliant no is[protected].3.2021) no any response till 03.4.2021....

This is with reference to Order No. ORD[protected]. The partially order has been delivered today 27.03.21.
Early morning we have required tooth paste and find that it was missed.
The issue was raised with Groffers customer care and refund of Rs.235/- initiated.
But when matched the list of product it was found that the total seven item is missing.
Again we contacted with coustmer care, the delivery executive visited...

This is with reference to Order No. ORD[protected]. The partially order has been delivered today 27.03.21.
Early morning we have required paste and find that it was missed.
The issue was raised with Groffers customer care and refund of Rs.235/- initiated.
But when matched the list of product it was found that the total seven item is missing.
Again we contacted with coustmer care, the delivery executive visited my...

I have placed an order on 16th feb for an amount of Rs. 605/- under order Id ORD[protected] on grofers app..After making payment immediately I cancelled that order..After filing complaint to their customer support they asked me to wait for 5-7 working days..Now more than 15 days have been passed till date I have not received any refund.
I am attaching the screenshot they have provided me....

My account has been blocked by grofers and they are providing me a reason that I have purchase lots of quantity this is very unreasonable point to blocked my account and no further message has been send by grofers side please unblock my account [protected] as soon as possible other I will file complaint against you in consumer forum...

I made payment using on 24.2.2021canara bank internet banking regarding my order. However, the order was not placed but the amount of 757 got deducted. The description showing in internet banking is
"grofers-CBPAYTM[protected]"
Please process my refund as the order was not placed...

Kolkata, February 23, 2021

It is almost three months since I have been waiting for reimbursement of the amount due to me for the goods not received. To say the least, it is appalling.
The Merchant Banking Division of SBI forwarded my application on December 11, 202 to you.

Here’re the relevant details:

Transaction Alert Msg Nov 27, 2020
Terminal Owners Name : GrofersIndia Pvt...

Order was placed with grofer of amount Rs 1396 by UPI mode on 14 Feb 2021, which was cancelled later on, complain was raised worth grofer regarding the same, but b still refund not credited in the amount but as per Grofers refund was initiated on the same day....

From 19 Feb I am trying to call but no t able to contact. sent two online complaints and there is no response. O bought, along with other items, Doodh Peda. Whwen I opened on 20Feb21 it was fully decoloured and was fungus filled. Please replace it. Your bill does not have phone number etc and is non-redable....

Yesterday I was supplied with Doodh Peda order along with other items. Today when it was opened . it had fungus and fully discolored. I tried to contact their customer care number ([protected]). BUT recorded message said it closes by 6:30 PM....

I ordered on Grofers on 17 Jan 2021.
As ongoing offer 100% guarantee Inaam. I won mixer grinder. But Grofers not delivered the same. After so many e-mails follow up they are not delivered the same.

Want to take action against Grofers for this fraud .

I am attaching all releted screenshot.

Kind regards
Subodh mittal...

I would like to humbly request Grofers to allow me to log into my account in the name of my father Manak Chand Chhajer. As he is unable to operate mobile phones due to cataract in his eyes since last 8 months, so I am using it from a remote place for buying things for him . I have mentioned my name as son in the address page.
Kindly grant me permission to login and oblige my family.
Thanking you.
Best Regards,
Sanjay....

I've ordered on 07.02.2021 order id ORD[protected]. Order got delivered on 08.02.2021 but one item was Missing and they've marked it delivered.
Tide Plus Extra Power (Jasmine & Rose) - 7 kg Detergent Powder - with Free Detergent Powder - 3 kg 2 quantity 707 each.
I have received 1 instead of 2 and the delivery agent marked saying that all the items were delivered.
My total order amount was ₹5982. They're not refunding...

Grofers Deducts Rs 79 for their membership scheme without the knowledge and consent of customers from their saved Credit card. This is a kind of Fraud they are running and the innocent customer who saves their credit card detail for convenient and safe use in their App suffers this amount....