Grofers Complaints & Reviews

I have purchased many products and they refund me but the refund not credited in my account from 2 months I have given him all bank given PDF bank statement and all the bank proves but they don't reissue my refund again because when refund not credited so they unable to help me and bank said they did their job well.

So what to do why they don't reissue the money in their wallet or in my account. Please help me...

Lata Sharma
[protected]

Happened with me as well...
They promised a cashback in my grofers wallet after which my account got locked.
After researching a bit on of, I found tht I'm nt the only one facing this issue because everybody who had aa complaint to file against grofers regarding account getting locked, were promised a refund in grofers wallet. I think there's something wrong because everytime somebody is promised a refund in grofers wallet, they tend to block those accounts without any warning or prior notice. I've been shopping frm multiple sites online nd trust me, this experience is one hell of a matter nd I need it resolved. I asked them for a reason to justify my account being blocked nd they wer lyk.. oh u know, the system detects ur purchase n it automatically locks it. I wz lyk yea... So nw u think tht I'm a cheat customer when I've been loyal to u for more than 3 yrs... Hw the hell in the world can anybody mark u as spam user when I've been ordering for more than 3 yrs and all orders above 500/- this is ridiculous to be honest and there should be a very strict action taken against them. Yes I agree, I've been replacing/returning items too mch bt thts my right as a customer to not to accept defected/damaged/expired item, it's too obvious. They hv a record of it which they can't deny.. Nw nw they're here promising a refund in grofers wallet nd ultimately getting my account locked. Can anybody help me out in this to get my account unlocked on a priority?

Very poor services provided by groffers and never resolved any complaint given to Customer care executive. Its working like government organization.we have complaint to customer care on sunday(18-Jul-2021). But till now we did not get any Solution. Today morning again call to customer care executive he said we register your compliant and forwarded to related team.
Now the company only register compliant but did not given any solution. I think company going to close or ignore the customes issue.

Mo-[protected]

We have booked product dated as 17-Jul-2021 then time its showing product will be deliver tomorrow dated 18 jul 2021(Sunday). Sunday mornig we received call from delivey boy he asked me about address of my home and said i am in a way, But till now we did not received product. Now you are lossing faith of customers. if you are not able to deliver product at time why you received orders. First we spend our time to book product, after that we start followup for delivery.

My login id is - [protected]. My email id is - saileswar.[protected]@gmail.com.

I've placed an order of amout Rs - 1678 on 13th July, 2021, 8.03 pm but even after sucessful bank process, it's showing "cann't process order, Trasaction failed" in grofers app. But money has been dudected from my account.

Request you to please take neccesary action and please refund my money asap.

My login id is - [protected]. My email id is - saileswar.[protected]@gmail.com.

I've just (13th July, 2021, 8.03 pm) placed an order of amout Rs - 1678 but after sucessful bank process in grofers app it's showing "cann't process order, Trasaction failed". But money has been dudected from my account.

Request you to please take neccesary action and please refund my money asap.

I have placed order on grofers on 2 July and cancelled immediately .but still not received my refund .I contacted they sent me a attachment by after 12 days .the payment is not credited.

I've made online purchases during the months October 2020 to March and still doing. I need the duplicate invoices against the purchases of October 2020 to March 2021 which I need fory LTC cash voucher scheme. Made repeated requests to grocers but ignored on flimsy reasons

Amitava Mazumdar
4/5 carry road Howrah 711104
MNo. [protected]
Mail- [protected]@gmail.com

I've requested for duplicate invoices against the purchases I've made during October, 2020 to March, 2021 which I need for LTC cash voucher scheme. But Grofers has avoiding my request on flimsy reasons. Pl look that I can have the duplicate invoices as stated above.

Yours faithfully,
Amitava Mazumdar
4/5 carry road howrah-711104
M. No [protected]

I've asked for providing me duplicate invoices against purchases made during the period from October, 2020 to March, 2021 which I've lost and I neededed for my LTC cash voucher scheme. But it was denied and I was in complete awe to find that in today's technological prosperity grofers fails to provide me the same.

Amitava Maxumdar
M.No [protected].

I bought qty one packet of 10kg flour of Nature Fresh brand and after opening it today (07Jul) for use I found that insects and worms were running in the packet. I am using this product since three years but I had not faced this type of issue. This type of mistake is not acceptable and i am compelled to leave this brand forever. Next time onwards i will ensure not to use this product and I would also suggest others not to use your dirty product.
I think I should claim my amount(299rs) I paid for this product.It will be honour for you guys to return this amount to my account without hesitation.
Other details related to my order are appended below:-.
Order id- ORD[protected]

We ordered two bottles of Frooti as found good offer but what delivered was shocking. Taste of frooti was sour and thickness as compared to original was aslo very watery. Seems like in providing good offers items are adultery and contaminated. This is highly risk of our healh special to kids. Stop giving offers but provide items in original Cost but should be real and original.

For a small item which groofers has not delivered, they are willing to take risk of loosing customer but not refund.

I ordered some grocery items from Grofers on 27.05.2021 amounting Rs1900.The order I'd ORD[protected].But I cancelled the order on the same day.They assured me to refund the full amount within 7 -10 days.But I did not receive my refund amount.So, I complaint this matter to Grofers, contact their customer care executives.But they told me they have refunded the amount and given the transaction I'd.But I still did not receive any amount from them.So, I tried to reach their customer care again and again but I did not get any proper response and did not get my money.Its more than 30 days.Please resolve my issue as soon as possible.I am attaching the screenshot they have mailed me

I want to report my bad experience with Groffers today.
I placed an order with Groffers for miscellaneous grocery items worth Rs 2073. Order was delivered early in the morning.
The delivery boy asked us to check the items. As the person who took the delivery didn't know about details of order. We took the delivery without checking. However, the delivery boy took the photo of the products delivered.
Later, on opening the pack we found that one item ie olive oil bottle costing Rs 789 was missing.
When we raised the issue with Groffers they said that delivery boy had confirmed that entire order was delivered, so the issue is close.
We asked them to have a close look at the photo taken by the delivery boy. No olive oil to be seen there.
But Groffers customer care is immune to such complaints.
I want to bring this issue in front of you all so that no one else is cheated like this. Our take from the incident :
1.We trusted Groffers as such a cheating has never happened to us
2. We should always check the order if we are dealing with Groffers
3. Don't expect any complaint redressal from Groffers.
From
Poonam Agarwal

Order no[protected] Order was supposed to be delivered between 9 am to 2 PM on 21 June 21. I have received the message that order has been delivered but I have not received the order.

I want to raise to consumer forum that grophers has no formal complaints process and for everything, they will take a feedback and ask if there is anything else. They don't care about complaints. Second is that I feel they are laundering customer money because they take orders and then ever time there is a refund for items unavailable but the could not tell us at the time of order. They are misusing customer money and we cannot be sure if something you're ordering will be delivered or not, that's how bad their management is. I've raised this before and no one got back to me or this has been improved. I demand redressal for my time and efforts and investigation for their practices that lead to money laundering.

I realized that their product listing is incorrect with quantity and quality and when I returned their products they blocked me and kept my refunded amount. I had the club membership as well which I could not able to use since they block me.
Mob number: [protected]

I had purchase grocery from grofers thru order no. ORD[protected] and made the payment by Paytm with cashback offer and applied coupon code as well. However I have not received cashback so far and when I contacted with grofers they asked to contact Paytm and they are refusing for cashback.

It's very strange situation even my earlier cashback refused as I didn't applied coupon code and now with order ORD[protected] when I applied coupon code now neither grofers nor Paytm providing cashback.

If they didn't adhere cashback offer than why they advertised and asked to make payment thru this channel for cashback.

I have order provition in Grofers on 6th of May for INR 3426.65 from my account mobile number ending with 586. Amount got debited from my HDFC credit card but the order didnt get placed. I didnt get the refund also.
Kindly refund the amount of INR 3426.65