I called to Grofers several times on number 18002088888 and mailed to
[email protected] as below on 13th March but Grofers didn't responded yet.
Dear Team Grofers,
I placed two online orders placed on 24th February 2020 with Order ID: ORD076108078 and Order ID: ORD047367129, which was cancelled due to discount coupon code not applied. But, the refund amount for both of orders not been credited to me till now.
Order ID: ORD076108078, Refund Amount: 1644/-
Order ID: ORD047367129, Refund Amount: 1644/-
Order Date: 24th February 2020
Paid through: SBI Debit card.
I had been contacted several times over phone (180020888888) to Groffer’s customer care team, but not resolved my issue of refund.
Then I raised complaint through resolver (https://complaint.resolver.in) with Grofers case: RES7145770. complete case file enclosed.
As per customer care and resolver team replied me to contact to bank, I go to bank 3 times, provide them all the refund transaction IDs and reference nos. which you (Grofers and resolver team) provide, but bank denied receipt of any types of credits of refunds.
I have arrange to received duly signed statement latter in written from bank where bank clearly mentioned that refund credit amount not received. (Bank letter enclosed).
Further, please do not suggest me to go to respective bank to check refund credits because I have already done this 3 times. You should understand this with your common sense that I already done this exercise many times.
Now, I am got harassed and suffered a lot, hence, raising a last disputes request to you, please co-ordinate with your payment partner team and bank at your end. And arrange to credit my refund amounts to my bank account on very urgent basis, otherwise, as per consumer rights, I will file a case to consumer court.
Enclosed:
1. Bank duly signed latter (of non received of refund amounts)
1. A complete case file of resolver.
Thanks
Tanmay
(C/o. Khima Nand)
9560500733 / 9599510733
