Grofers Complaints & Reviews

Pathetic service by grofers. They are not able to deliver order which was placed 15days back and it has been rescheduled 4times till now and there is no urgency by the team to deliver despite i have raised a complain. Never expected this kind of service and will never order from grofers. They can only lure you with discount but after service is horrible...

I have placed an order with # grofer.

My order i'd. Is ord[protected]
It was marked as delivered but in reality it was n bvever delivered.

I called many. Time your customers support. Each time i got same reply our delivery. Team is working on high. Priority.

But no solution.

#grofer is highly unprofessional, please let me know if grofer is willing to provide solution...

I had placed an order ord[protected] on 18 august 2019 and the same was supposed to be delivered on 23 august. On 23rd i received a msg that your order is delivered which was not, i had informed this thing to grofers chat section they told me that thew'll check and confirm. Later on the next day they informed me that they have checked and the order has been delivered. I raised my concern again and again for 3-4 times and the reply was the same....

Sir/Madam,
Today I ordered goods from Grofers App and chose to pay with paytm Wallet.
So I added Rs.807 in my paytm Wallet. But when I entered the 'Pay and Place Order' option money was also deducted and my order did not place. So I lost my money.
I request you to take necessary actions and help me with this regard as Rs. 807 is not small amount.
Thanking you in anticipation.
Yours Faithfully....

I have placed an order using grofers on 9th of august.
The order amount was 1515 rs.
While paying the amount in the payment options there was an offer.
The offer was if i pay using aritel wallet i will get 10% cashback (Max of 150rs).
I have made the payment using airtel wallet.
But i have not received any cashback till date.
When i have contacted grofers customer care they said to contact airtel...

I had ordered products worth rupees 2106 on august 11, 2019 and the delivery was supposed to be delivered on 13th in the time slot 4-7pm but i received an sms on the day of delivery that order has been rescheduled and the next delivery date is 17th time slot 8-11pm. On 17th i received an sms that your order is out for delivery but the delivery never occured. I once again received an sms that order we have received a request to reschedule...

Hi,
I have placed an order on sunday first delivery schedule was on monday but delivery boy did not get my order and he said "krlo jisko call krna hai mere paas apka order nhi h". Then delivery schedule has been changed to today i. E. Wednesday and slot was 8 to 11pm. Now delivery boy number is switched off and it's been 11:21 pm still i'll waiting for him to deliver the order. My order number is - ord[protected].
Their service...

I had placed an order on 11 august 2019 which was to be delivered on 14 august time slot 6:00-9 :00 am but it didn't then they have rescheduled yourself on 15th august 4:00-7:00 pm but it didn't got deliver than also and suddenly at 10:54pm in the evening i got a msg that your order is delivered which was not, i had informed this thing to grofers chat section they are not responding well and not giving prompt answer about my order, i want...

Hii
I have place an order on 10 of aug..paid online and it shows delivery would be done by 13.. On 13th i got a msg your delivery reschedule for 16th.. On 16th i got a msg that its is reschedule for 23rd
Then i talk to customer care tgey promise me that it would be done on 20 aug between morning 10 to 1 p.m
But today on 20th they again texted me tgat delivery is reschedule to 26 th..
Pls help...

I had placed an order on 14 august 2019which was to be delivered on 18 augsut time slot 6:00-9 :00 am but it didn't then they have rescheduled yourself on 18th august 4:00-7:00 pm but it didn't got deliver than also and suddenly at 10:54pm in the evening i got a msg that your order is delivered which was not, i had informed this thing to grofers chat section they are not responding well and not giving prompt answer about my order...

Terrible customer services ever seen. At grofers you dont care at all. Pathetic service ever seen. Always misses some items and plays some stupid cheap tricks to reorder the items and to shop again with grofers. And none of your executives ever given a resolution for an issue. You do what ever you like. Every time we have to pay additional delivery charges for the missed items that is your fault. Will share the amazing shopping experience...

I had wished the bean bag to be complete without any fault. But as i received the order it was without the beans. Without beans i have no use of the bag. So i want to return my order as soon as possible and get my cash back.
Bean bag without the beans is useless.
It is a waste for me. I don't have any idea what to do with the bag without the beans.
So pls kindly return my order and get my cash back...

I have ordered on 11th august for grocery product through grofers wherein i suppose to get the order on 13th aug..

One fine day i received message from grofers that your order cancellation request receive however i have not raised any request for cancellation. After that i received msg from grofers that my order has been rescheduled to 15th aug.

I agreed on his rescheduling. But now again i received msg that...

I have ordered products in grofers of amount 4241/- on 14th august 2019.
My payment is debited twice from my account, i tried a lot to put complaint in grofers customers care but i am not getting any response till date.
Please do something its a big amount
I am not getting any other way to solve my problem, please look into this matter as soon as possible
Grofers make your website more easier to deal with & put...

I had placed an order on 11 august 2019which was to be delivered on 13 augsut time slot 4:00-7 :00 pm but it didn't then they have rescheduled it on 18th august after my arguing in there chat section it was rescheduled to 14 august 4:00-7:00 pm but it didn't got deliver than also and suddenly at 11:00pm in the evening i got a msg that your order is delivered which was not, i had informed this thing to grofers chat section they told me to...

Why did you cancelled my click deal after delaying it continously. You have done wrong from your end now provide me with the product or compensation.

I worked so hard to get you Customers and now you have cheated me.

I ordered 1 Borosil Lunch box earliear which is delayed and delayed while others have arrived before and now cancelled.

You all are fraud and cheaters
First VIP Deals now Click...

We regret very much to inform you that under my mobile no [protected] we have ordered grocery items worth rs. 576 and the order number is[protected]. This was supposed to deliver on 10th august between 8pm to 11pm. We received the message confirming the delivery done on the same. To our surprise it was not delivered till date. You have to deliver the said order no[protected] to-day at any cost, failing which we will go to consumer court for...

My order ord[protected] was scheduled for delivery on 11th aug 2019, 2000 – 2300 hrs. My wife had been trying to connect to delivery agent from app at ~2300 hrs but the call was never attended. (Pfa screenshot)

But suddenly i receive a sms on 23:49 that the order is delivered without the order being actually delivered to me. (Screenshot attached). I found that grofers call customer support on[protected] is operational only...

I ordered items worth rs. 267 on 7th august 2019 with order id od12346567 through phonepe app. The payment was successful and the delivery date was supposed to be 7yh august evening.

However, till date the order has not been delivered. Phonepe support tram has asked me to contact grofers support team. Grofers customer care line is not working and i posted a complaint on their website 2 days ago but no revert till now.
br...

My order was not delivered and rescheduled to 4 days late whereas i have club membership for priority delivery. And got the vip pass where i saved the lot of deals but there were not available or added to my cart during the sale. There was no roadblocks or etc. But the company is saying that as the reason. Here my order id order no. Ord[protected] which u placed on august 9 which should have beeen delivered yesterday but was rescheduled to...