Grofers Complaints & Reviews

My order-id-is-ord[protected] from grofers as on 17/april/2020.
I havent recieved a refund of 183 rupees yet, already 7-10 buisness days have passed but still i havenot received a refund money of 183 rupees in my bank of baroda savings account yet, tell me what to do, your customer representative-mridul kumar has told me yesterday that refund which was initiated on 19/april/2020 has failed due to technical issues so he has escalated...

Dear All,

Today 23/04/2020, I have placed an online grocery order, payment already debited from my account of Rs 628, but order not been placed.

Request to refund back the said amounamount immediately.

Dipanjan Seal
[protected]...

I have ordered for delivery of important items via Grofers (Order Number ORD[protected]. They have not delivered the items and when I contacted them through their chat window where as soon as I told about my problem the other person did not solved my problem and then later blocked my account. I later tweet them and then they left me customer support number. After calling them they mentioned they cannot help me as my account it blocked and...

Hi Sir,

I have got the message from my bank the money is got deducted but order is not placed. Kindly help me.

Thanks for paying Rs.3, 123.00 from A/c XXXXXXXX to PAYTM via NetBanking. Call [protected] if txn not done by you.

My phone number is [protected]...

Dear sir/madam,
I have ordered some grocery items from grofers on friday-17 april, 2020 at 08:27pm, so they promised to deliver my items as on sunday-19 april, 2020, they informed me in the sunday-morning that tata sampann dal tadka masala - qty-3 packets are unavailable with them so they have initiated a refund of 183 rupees to my original source of payment-that is bank of baroda-net banking savings account since it is a joint bank...

I have placed 2 nos order on grofers dated 19th march vide order id's ord[protected] and ord[protected] where the order expect to deliver on 21st march. I paid total amount for both orders are rs 2692/- with total discount of rs 1085 as mrp of product was 3777.
Due to sudden lockdown my order was rescheduled to 14th april and i have no issue with that since this was the nation requirement and need of hour.
One fine day probably...

I orderedon 31st march 2020.. While paying online it showed that the order is not placed and the money will comeback to my accouunt within 7 days... On second attempt, with same massage on screen, i reported and after some time got the sms with orderr number... Tomorrow is my delivery date... While today i chcked my account i was surprised that the amount for which the order was not placed, is not credited back.. Then i check my grofers accouunt...

I placed order on grofers on 22nd march and made an online payment of rupee 869. It suppose to deliver on 27th march but they reschedule the delivery on 14th april. I cancelled the order since it's not ok to wait untill 14th april. I got a msg that they initiated my refund on 27th but it's been more that 20 days i haven't received any amount. I sent multiple emails and contacted multiple time to chat support they are not providing correct...

Dear Sir/Mam
Order ID : ORD[protected]
i did order on 22rd march and i Cancel My Order on 31st march due to delay for 18 days in my order but i did not get refund yet u guys told me 7 to 8 working days but still i didnt get my refund i call on ur CC they also denied to take a complaint against refund pls help me and refund my money sir thanks...

Sir/madam,
I ordered goods from grofers app and chose to pay with paytm upi on 08 april 2020.
So i added rs.1431 in my paytm upi. But when i entered the 'pay and place order' option it shows transaction failed. But money was also deducted and my order did not place. So i lost my money.
I request you to take necessary actions and help me with this regard as rs. 1431 is not small amount.
Thanking you in anticipation.br...

I cancelled my order 29 March 2020 today is 14 April I don't get my refund . And they say we give you r refund. Today is 18 day . Grofers not reply what I do. Please help. Can I go consumer forum....

April 14, 2020
Ordered amount of 1054 money deducted but order not placed. No where i can track it....

I placed an order on 17th March before the lockdown in order to ensure supplies. however, they kept the delivery date by 22nd March. By 21st the lockdown started and the date was shifted to 25th March. I got really impatient as they didn't deliver on 25th as well and rescheduled it to 30th March. I cancelled my order. They still haven't refunded my rs 1069 and their customer service is unreachable....

Hello, have placed an order with Grofers on April 7th worth Rs.1914, amount of which was deducted from my account. However, the order shows not confirmed. Could you please help in refund?...

I placed my order on 18th march and its 8th april today and i still haven't got my order and dont know when i will.

Their app showed many days they were accepting new orders but they didn't deliver my order not even yet.

Today again when i opened the app, they are saying they are open to accept new orders and are guaranting delivery within 72 hours but i just cant seemy to understand what crime i have done that...

I ordered on20th March but not received my deli every yet in 8th April 2020...

Hi
I have ordered grocery items on 19 march 2020 to avoid visit outside to follow lockdown. (Pfa pic1)
Order id – ord[protected] after putting order, they gave me, date of delivery 1 april 2020 with which i was fine.
Then they rescheduled delivery on 5 april and then to 8 april. (Pfa pic2)
But i was angry because of late delivery but i did not do any action because i understand corona pandemic problem. Only i...

Grofers never delivers on time mant time i had received 8pm to 11 pm 3times, but still not delivered. Yesterday again they not delivered as per delivery as per new scheduled. They have full of attitude customer care never respond properly even when try to contact them, late delivery and poor quality is not habit of them and they no responsibility for this even they don't give complaint number to you.

Thank you...

I have ordered grocery at grofers on 26 march 2020 but it was cancelled by grofers on 1 april 2020. After that they have suspended my account without informing me. I am unable to login now. They have returned amount back except rs. 15 which was taken as zero touch delivery charges for packing. They have also initiated refund of rs. 28 grofers cash which i have used during payment but i am unable to see this due to suspension of my account....

For the above cited order which was placed on 21/03/2020, i had made an online payment of rs. 1202/- initially and later added a few left items for rs. 570/- and paid online. Ie., i had made a total payment of rs. 1722/- online. Now that after having waited for more than 10 days, i received a sms stating that the order is cancelled without giving any reason thereof and that a refund amount of rs. 657/- (Includes 137 grocers cash) has been...