Grofers Complaints & Reviews

I had ordered grofers coconut water which is of sub standard quality. So i returned. Payment had been made by sodexo meal card. But refund of 122 not credited even after 15 days. Complaints to customer care several times but they say we have sent refund, which has not been credited. Nobody cares. They think that they are doing favour to customers. Useless customer care. Order number ord[protected]...

Hi, my name is Govind and I am here to share my experience with Grofers. I ordered my monthly groceries on Grofers with order number_ and it's delivery was due yesterday i.e. 23rd October between 7 pm to 9 pm. I received a call from delivery boy Pawan ([protected]) in the evening and he told me that he will deliver the order soon. However, I waited for my order till 10 PM post which I called him to which he rudely replied that he will not...

I have ordered groceries from grofers my father had received the order he just paid the whole amount, but the delivery boy did not deliver 20kg of wheat, on calling him he confirmed it and said to call customer care, i have been calling customer care from 2 days they said that they will send the delivery boy regarding the concern. Delivery boy confirmed that he did not deliver 20kg of wheat then why grofer is not refunding nor delivering....

I used to order with grofers really often and it has been second or third time that this has happened. It is showing that my order is delivered but i have not received my order. Even after complaining they are not responding appropriately. The agent who has to deliver my order is saying that he doesn't have any such order. Sometimes they are saying that the refund is already initiated in my account but i am not received any refund in even...

Respected sir/madam,

I had placed an order on grofers app on 15th october, 10.26 am, where the final order amount was ₹ 453. I made the payment online (Through upi) and the order was successfully placed. But on checking my bank account and the immediate transactions, i discovered that for that same order, 453 ruppees had been deducted twice from my bank account, at the same time.
I raised the issue many times on...

Grofers order no ord[protected]

I have placed an order on grofers app on oct 6th which was scheduled for delivery on oct 7th 5pm-8pm slot.

Grofers failed to deliver it and rescheduled it for 10 oct 8pm - 11pm slot.

Grofers again failed to deliver the order on 10 oct and rescheduled it for 12 oct 8pm - 11pm slot.

Since i was not at home on 12th oct i rescheduled it to get delivered...

This has happened multiple time now. First they delivered one order on address and in second attempt they said my area is non serviceable. After lot of discussion they have given me the area near by to my home which serviceable i tried to find out friend stay near to that area. And i put my order they again cancelled it without even informing me i have a long mail trail for this.

Joke here is serviceable area according to them...

I placed an order on 30th sept 2019 and fixed the delivery on 1st oct between 8 pm to 11 pm. From 1st oct, everyday they sent sms that order is on the way. But the order did not come on 1st, 2nd and 3rd oct. Every day, after 11 pm the delivery was automatically rescheduled to next day as i got the sms. Nobody from grofers called me to let me know when the order will come. Then on 4th oct i got the sms that it is rescheduled for 5th oct. I...

I had placed this order no ord[protected] on 2nd oct'19 and delivery was promised on 3rd oct'19 btwn 5 p. M and 8 p. M. I tried calling the executive whose number was mentioned against my order. I did not get any response after trying for a couple of times. After this the order was rescheduled to 4th oct'19 btwn 8 p. M and 11:30 p
M without intimating me.

Now hope you can understand how unprofessional the grofers team...

Invoice is not correct, delivery charge is missing.
Order id : ord[protected]

I need correct invoice to claim total paid amount.

They are getting money from customers but not include in the invoices. Why?

If customer paid then it should be in invoice.

Order date: 21-sep-2019
Delivery date: 22-sep-2019
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Invoice...

I have purchased (ORD[protected] Mamy Poko Pants. The material I received is duplicate and not the original one. We are using this diaper for last 4 years so we have good knowledge abt it's general quality. But this time the quality is totally different. The package however was alright but the material inside was almost not usable. Every time we used it it leaked within 1-2 hrs. Grofer doesn't respond to the complain.
Pls do needful....

My order number is ord[protected] and this wasn't my first order with grofers. I had selected my delivery slot between 10am to 1pm since the location set has been of my office address since long and many times i have received orders at this address. This morning the delivery guy called at 9am and asked for delivery since he was around, i told him that he can either come at 10 as i reach office by that time or he can deliver it to the guard...

I return few products in aug but till now did not got refund, when I enquire with customer service, they are telling only thing refund is already check with bank, when I ask for interaction I'd they are telling find the attachment but no attachment. What the hell of service, this is rediculous.

Now my current concern is not refund money instead way of handling from customer service.

I want to bring this to there...

Hi
I have ordered 5ltr of oil jar in groffers on last thrusday. One ltr of oil was free as part of offer. I was not at home they delivered it to my mother. When i verified the bill the jar of 5lt was missing they delivered free item. When i contacted grofers team initially they refunded 107 rs. When asked for full refund they returned ghat money also.
Please help i don’t want any money but at least they should not cheat in...

Hi

My, i placed an order in grofers 14sep19 and it was showing my delivery date was 15sep19 after that in the app it was showing order has been delivered successfully. But i did not get my order i did not receive anything. I was calling their customer support but they told me your query will solve within 24 hours its 3rd day now they are just mailing me and i did not get any solution from their end. I called them again the...

Grofers pathetic and terrible service - for order order id : ord[protected]
Terrible customer services ever seen. At grofers you dont care at all. Pathetic service ever seen. Always misses some items and plays some stupid cheap tricks to reorder the items and to shop again with grofers. And none of your executives ever given a resolution for an issue. You do what ever you like. Every time we have to pay additional delivery charges...

Hello,
This side tarique shaikh. last 2 years using Grofers APP i am happy for the services facing might be some issue but not complain for that the reason behind i have no time but the past few months while i placed order which i ordered the delivery date shown 11/09/2019 and the delivery. I called executive he said i am not able to deliver due to that was not my delivery area so i cant delivered. I asked him mr. Executive if you're...

I have placed order on groffers on 1sep 19 and deliver time shows it will delivered on 7th sep 19 but delivery executive marked it as delivered without delivering the order. So i raised almost thousands of complaint via chat as well as mail but didnt get any solution.
Also i didnt received any singal call from their team.
Delivery executive switched off mobile whenever i tried to call him.
#lootarumart...

Hi team,

I had an grofers account ([protected]). I lost my sim, so i am not able to login into my grofers account. I had 5000 orange cash in my account. When i called customer care they told that there is no option of transferring my cash to my new account.
5000 cash is too much and they are not transferring that.
Kindly let me know what can be done from my side.

Thanks,
Monika...

This is the consequent fourth time that the delivery boy has delivered order between 4.00pm - 6.00pm, even though i have selected the delivery time slot between 8.00pm-11.00pm. It becomes inconvenient for me to receive the order at that odd time.
If the delivery boy cannot deliver the order at the preferred time slot, then why is the grofers giving us the option of time selection?
Pathetic service from grofers.
Hope the...