Grofers Complaints & Reviews

Respected sir/mam
I have ordered some product through grofers mobile app on 23 january morning 10.09 am. I have paid 1672 rs for the product i purchased form there via standard charted debit card. Order delivery date is scheduled next day 24 january but order is not deliver on time and rescheduled again on a new delivery date 29 january. I want my order only 24 but it can show 6 days late. I complaint regarding this to technical support team but there is no solution given. I want some action regarding this because this is 3rd time happening same incidence with me.
If they can not deliver me my order till today please take a action regarding this.
Thank you
Some imp details are given below
Order id - ord[protected]

This is #. When i placed my 1st order yesterday, there was no mention about mobile version. The only condition that was visible was minimum order of rs. 1000. I met that condition, however today after delivery i did not get any freaking inam. Now the contact centre tells me that i need to have a mobile verson 5.6. This clause was hidden in fine print. Please beware of grofers. This is a cheating company out to loot the public. Do not buy.

I have ordered in grofers, i did payment through phonepay, in phonepay transaction was successful, but my order was not confirmed in grofers, and amount also not refunded, please reply anything related this issue, i don't know what to do whether i have to pay once again or not, tell whether my amount will be refunded or not, i have complained to phones pay also they told transaction was successful ask for grofers like that

Hi
I have placed two order more than ₹1500/-from numbers :-[protected] (Order id ;- ord[protected] and [protected] (Order id:-ord[protected]. As shown by the company that a 100℅ sure inaam will be given through a scratch card on order above 1500/-. But i have placed two orders on amount more than 1500/-but no scatrach card was allowed to me. I discussed with customer care of grofers but they turned a deaf ear and didn't give us a solution.
Regards
Sanjeev kumar ([protected])
Rashmi gupta ([protected])

I have placed an order of rs 1800 from grofers 4-5 days ago in which i order 2-2 pieces of some items from which only one of each was delivered. Delivery boy said that raise a query on grofers app and you will get the refund for that products. I have complained and my refund was initiated but after 2 days they just blocked my account and they will not give refund.

I ordered groceries online through grofers but the amount is debited twice from my card, for the same transaction. I am showing the screen shot of my bank to them through their chat screen in app but they are continuously dis agreeing the dual receipt of amount. Whereas bank confirms me that it is claimed twice by the grofers. Therefore still grofers is not giving me credit of extra amount charged by them.

Dear sir / madam,

I am writing to you to raise an issue about: food & groceries

The issue that i have experienced was: as per app my order is delivered but still i am not receive my order
I raised the issue to customer care support he given another time line but his timeline also crossed and order not delivered

It occurred on: 2/01/2020

I need this order free of cost (Return my amount) and penalty to delivery boys

Why he shared wrong information order is delivered???
Why shared 2nd time line if you can not delivered my order on time??
Due to this today i was not done breakfast
I late reached my office due to your 2nd timeline

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sachin tyagi

Order number: ord[protected]
Registered email address: [protected]@gmail.com
Registered phone-[protected]

Plot no-g4, street-8, bala ji enclave govind puram, ghaziabad,
Ghaziabad
201013

Order no. Ord[protected] placed on 17.12.19 scheduled delivery was 22.12.19 cancelled on 23.12.19 when order was nt delivered on time. Company charged sum of rs 293/- for cancellation. After doing many complaints yet nt refunded the money. Why so nt my fault?
If company is nt able to deliver kitchen items on time do i have 2 wait for again 7 days to get it

Received expired items,
I have placed order "ord[protected]" on 16th december 2019 and it is delivered me on 22nd december 2019. Actually i have selected slot for 10am to 1pm instead of that ordered delivered me early morning so that's 1 concern, it disturbed me and my family during sleeping. And when i asked him why you provided early deliver so delivery boy excuse with me that because of other delivery here he came early.

And my main concern is when i checked the items i found that most of items is expired or nearly expiring. So i contact customer care so instead of all qty, by mistake customer agent selected only 1-1 qty. So after that i contacted customer care on phone so he explained me i have to again contact too customer care via app for screenshots. I have also asked him how much rs. I will get as a refund so he explain me whole amount will be transferred to the bank details, which i am going to share customer team on app. So i again contacted customer team on app and shared details of bank details with them. After that i again asked to customer team how will i get refund amount or can i get same item with late expiry date so due to unavailability of the product he refused me and he asked me that i will get refund back my money in the same initial mode, so it will be refunded to credit card, orange cash & grofers cash because i have used all 3 way during my ordered, this information is provided me wrong earlier. Earlier on call they suggest i will get all refund amount in bank details which i shared. Also if they are going to me refund amount in all 3 places than my orange cash is going to be expired on 31st december while it will be going to be refunded me back till 24-25th december. So for using of it i have to placed again order within 5 days because otherwise my orange cash will be expire so i lost it.
Also for new order i have to place minimum 500 rs order because otherwise i have to place 29rs extra as a delivery. And also for now item is not available so i have to wait for it until it is available. If it is not available till 31st then i have to purchase different items or will lose my orange cash. And also my item is delivered me late.
Why should every time customer has to suffer because of grofers issue?
Actually grofers has to provide items on time instead of this problem or he has to compensate and provide full refund to the customers bank details instead of orange cash, grofers cash & actual mode of payment.
This is grofers issue so they have to suffer, why should customer suffer, because they have provided expired & nearly expiring products.

My Grofers Register mobile number is [protected] Why my account number got blocked? Helpline customer service provider said that there are too many account in my name that's why my account got blocked. Question is 'can same name two persons be exist in my local area' ??? I'm not fake by the way..There are 8 persons are there in my local area. So, why only my account got blocked? Please unblock my phone number that I can have chance to shop grofers.

I am having account with grofers against my phone number. Last week i placed order through grofers app. Today, I received message that all of my order cancellation message after 5 days of placing order. Later i discovered my account has been blocked and i am not able to login to my account. Which was having good amount of cash back. Now grofers has digested all of my cash back amount and membership fees. Grofers is denying for reactivating my account and not paying all of my cash back and membership fee. First of all they don't have right to suspend the account. They may cancel the order, if not able to fulfill. Over that i have not done anything wrong or bypassed there app's allowance which placing order. I order the way, their app allowed me to order. Why should consumer get penalized for grofer's software or app issue. Which didn't stopped me while placing order. Need my account activated or need all of my money back pending in my account in form of every kind of cashback and my membership fee.

I have ordered 17 items but i received only 11 items... Out of those 11, 1 was wrong item received and 6 items were not there.. Instead of these 6 items some other items like potato, masala, lauki were there.. I told the delivery boy that i havent ordered these items.. Please take this and bring my 6 items which are missing. He took those items and said i will bring your items. After 10-15 minutes he called me and said items are in office.. He will go and get them.. I waited for him.. But he did not pick my call nor did he bring my items.. I shared my concern with customer. Care but they are not ready to hear my concern and they are saying as per their record, item has been delivered.. They said they arrange the revisit of delivery boy but only fake promisies has been made.. It’s been more than 24 hours.. No body came.. My money stuck

I am having account with grofers against my phone number [protected]. Last week i placed few orders through grofers app. Which their app allowed me to do so. Without giving any warning or any notification. Whether placing order in such way is wrong or right. Since i placed order, i received all of my order cancellation message after few hour. Later i discovered my account has been blocked and i am not able to login to my account. Which was having good amount of cash back and i have paid for membership till 2021. Now grofers has digested all of my cash back amount and membership fees. Grofers is denying for reactivating my account and not paying all of my cash back and membership fee. First of all they don't have right to suspend the account. They may cancel the order, if not able to fulfill. Over that i have not done anything wrong or bypassed there app's allowance which placing order. I order the way, their app allowed me to order. Why should consumer get penalized for grofer's software or app issue. Which didn't stopped me while placing order. Need my account activated or need all of my money back pending in my account in form of every kind of cashback and my membership fee.

My i'd was blocked without any valid reason to keep my wallet balance.
This is not good to take your consumer money without any reason.
I call customer care number they don't talk properly to me.
They said you order goods in bulk which is against their policy, if this has happened they have to give us at least one warning, but no they just have to save money.
So at last i suggest all customers to not keep more amount on grofers wallet for long time they just block your number and take all the amount.
Thank you

Hello All,

Be cautious as you order on Grofers. I haven't received my refunds for items returned back in multiple order during Oct'19 months. Multiple follow-ups with customer care and even with their top management (Saurab, Jacob, Albinder, Vibhu) has fallen to deaf ears. I was surprised that even the management is not bothered to resolve the issues faced. They do not any grievance/escalation handling mechanism.
Customer care is highly unskilled and will torture with pathetic responses/queries
So, kindly do not make grofers your preferred choice.

One of the email communication to top management is attached

Had placed an order with grofers online for few grocery items on 3 nov 2019. The app showed that the goods will be delivered on 4th nov. Between 5 pm to 8 pm. However, the goods were not delivered. On 5th nov. Morning the app was showing that the goods have been delivered. Delivery person Amjad said contact grofer i dnt kno.

I raised a compliant and call centre person said kindly reorder as this order was cancelled. I used my reward points and orange cash. Which the caller representative shraddha said you have to order again with my fresh money then i will get cashback. Really frustated with the unfair means and tactics used cheat customers. Worst service pls assist

I had placed an order with grofers online for few grocery items on 31st october 2019 and made the payment upfront. The app showed that the goods will be delivered on 1st nov. Between 5 pm to 8 pm. However, the goods were not delivered till 11 pm on 01.11.2019. On 2nd nov. Morning the app was showing that the goods have been delivered at 10.52 pm on 01.11.2019.

I raised a compliant and was assured that the matter will be looked into and i will be contacted in two hours. Since i was not contacted till late morning, i made a call on the toll free number provided and conveyed my grievance.
I was informed that there has been a mistake from their side and they will arrange for a re-order and arrange to deliver on 3rd nov. Between 10 am to 1 pm. I also was duly acknowledged by a sms confirming that the delivery will take place on 3rd nov. As scheduled.

Again on 3rd nov. There was no delivery and the app showed that the delivery will take place on 4th nov. Between 10 am to 1 pm. On 4th nov morning, it was showing that the delivery will happen on 5th nov. Between 8 pm to 11 pm. There was no satisfactory response to the calls/complaints registered and was told that there were some operational issues.

This was my first time order with grofers and had a very terrible experience, as i had to buy again some goods interim, pending the delivery by grofers. Moreover, they were totally unapologetic about the whole issue.

I had to choose to cancel the order and they said that it will take 7 working days to get the refund.

I ordered certain products worth rs. 1250 approx. Including eggs and a box of ghee
Both these were broken/spilled so i shared the concern and also attached pictures for the same to the company. They have no toll free number where i could call and for the complaint they just raised a pickup for the products. I naturally threw both of them out since i can't keep broken eggs and spilled ghee at home in the condition they arrived. Now they're saying i can't get a refund without return.

I'm ordering from grofer for a year and there was been a 1-2 problem which they solved very quickly.
This 25th oct'19 i have scheduled a order but that order was late and i had to go somewhere so i told my mom to receive the order.
My mom received the order and paid the amount rs 1630 (Full payment).
On 26th oct, i came back home and asked mom if she received all the items she said that"did i didn't ordered the butter (Rs220)?" then i saw the bill their was no mention of butter but online it was showing.
I filled the complain against a missing item but they told me that there was no missing item and that they will not refund the money because order was cod. On 28th oct, they told that a delivery executive will come to my house in b/w 10:00-1:00 but no one came i waited whole day.
From 26th oct till now 29th oct there is same reply.
I have sended all the screenshot and photos to grofer. This time i'm so disappointed.
I just want my money back.

Have ordered few groceries with order id : ord[protected] on 25th october which was showing in the app for next days delivery. However after making the payment it shows 28th october but it did not delivered when contacted delivery boy he said next day (29th cot) it will be delivered. Now again they have recheduled it to 30th october.

It seems grofers is not increasingly becoming careless company as they are growing.

Ofcourse customer needs to think about switching to competitor who provides better service.