Grofers Complaints & Reviews

This is #. When i placed my 1st order yesterday, there was no mention about mobile version. The only condition that was visible was minimum order of rs. 1000. I met that condition, however today after delivery i did not get any freaking inam. Now the contact centre tells me that i need to have a mobile verson 5.6. This clause was hidden in fine print. Please beware of grofers. This is a cheating company out to loot the public. Do not buy....

I have ordered in grofers, i did payment through phonepay, in phonepay transaction was successful, but my order was not confirmed in grofers, and amount also not refunded, please reply anything related this issue, i don't know what to do whether i have to pay once again or not, tell whether my amount will be refunded or not, i have complained to phones pay also they told transaction was successful ask for grofers like that...

Hi
I have placed two order more than ₹1500/-from numbers :-[protected] (Order id ;- ord[protected] and [protected] (Order id:-ord[protected]. As shown by the company that a 100℅ sure inaam will be given through a scratch card on order above 1500/-. But i have placed two orders on amount more than 1500/-but no scatrach card was allowed to me. I discussed with customer care of grofers but they turned a deaf ear and didn't give us a solution.br...

I have placed an order of rs 1800 from grofers 4-5 days ago in which i order 2-2 pieces of some items from which only one of each was delivered. Delivery boy said that raise a query on grofers app and you will get the refund for that products. I have complained and my refund was initiated but after 2 days they just blocked my account and they will not give refund....

I ordered groceries online through grofers but the amount is debited twice from my card, for the same transaction. I am showing the screen shot of my bank to them through their chat screen in app but they are continuously dis agreeing the dual receipt of amount. Whereas bank confirms me that it is claimed twice by the grofers. Therefore still grofers is not giving me credit of extra amount charged by them....

Dear sir / madam,

I am writing to you to raise an issue about: food & groceries

The issue that i have experienced was: as per app my order is delivered but still i am not receive my order
I raised the issue to customer care support he given another time line but his timeline also crossed and order not delivered

It occurred on: 2/01/2020

I need this order free of cost (Return...

Order no. Ord[protected] placed on 17.12.19 scheduled delivery was 22.12.19 cancelled on 23.12.19 when order was nt delivered on time. Company charged sum of rs 293/- for cancellation. After doing many complaints yet nt refunded the money. Why so nt my fault?
If company is nt able to deliver kitchen items on time do i have 2 wait for again 7 days to get it...

Received expired items,
I have placed order "ord[protected]" on 16th december 2019 and it is delivered me on 22nd december 2019. Actually i have selected slot for 10am to 1pm instead of that ordered delivered me early morning so that's 1 concern, it disturbed me and my family during sleeping. And when i asked him why you provided early deliver so delivery boy excuse with me that because of other delivery here he came early.
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My Grofers Register mobile number is [protected] Why my account number got blocked? Helpline customer service provider said that there are too many account in my name that's why my account got blocked. Question is 'can same name two persons be exist in my local area' ??? I'm not fake by the way..There are 8 persons are there in my local area. So, why only my account got blocked? Please unblock my phone number that I can have chance to shop...

I am having account with grofers against my phone number. Last week i placed order through grofers app. Today, I received message that all of my order cancellation message after 5 days of placing order. Later i discovered my account has been blocked and i am not able to login to my account. Which was having good amount of cash back. Now grofers has digested all of my cash back amount and membership fees. Grofers is denying for reactivating...

I have ordered 17 items but i received only 11 items... Out of those 11, 1 was wrong item received and 6 items were not there.. Instead of these 6 items some other items like potato, masala, lauki were there.. I told the delivery boy that i havent ordered these items.. Please take this and bring my 6 items which are missing. He took those items and said i will bring your items. After 10-15 minutes he called me and said items are in office.....

I am having account with grofers against my phone number [protected]. Last week i placed few orders through grofers app. Which their app allowed me to do so. Without giving any warning or any notification. Whether placing order in such way is wrong or right. Since i placed order, i received all of my order cancellation message after few hour. Later i discovered my account has been blocked and i am not able to login to my account. Which was...

My i'd was blocked without any valid reason to keep my wallet balance.
This is not good to take your consumer money without any reason.
I call customer care number they don't talk properly to me.
They said you order goods in bulk which is against their policy, if this has happened they have to give us at least one warning, but no they just have to save money.
So at last i suggest all customers to not keep more...

Hello All,

Be cautious as you order on Grofers. I haven't received my refunds for items returned back in multiple order during Oct'19 months. Multiple follow-ups with customer care and even with their top management (Saurab, Jacob, Albinder, Vibhu) has fallen to deaf ears. I was surprised that even the management is not bothered to resolve the issues faced. They do not any grievance/escalation handling mechanism.
Customer...

Had placed an order with grofers online for few grocery items on 3 nov 2019. The app showed that the goods will be delivered on 4th nov. Between 5 pm to 8 pm. However, the goods were not delivered. On 5th nov. Morning the app was showing that the goods have been delivered. Delivery person Amjad said contact grofer i dnt kno.

I raised a compliant and call centre person said kindly reorder as this order was cancelled. I used...

I had placed an order with grofers online for few grocery items on 31st october 2019 and made the payment upfront. The app showed that the goods will be delivered on 1st nov. Between 5 pm to 8 pm. However, the goods were not delivered till 11 pm on 01.11.2019. On 2nd nov. Morning the app was showing that the goods have been delivered at 10.52 pm on 01.11.2019.

I raised a compliant and was assured that the matter will be looked...

I ordered certain products worth rs. 1250 approx. Including eggs and a box of ghee
Both these were broken/spilled so i shared the concern and also attached pictures for the same to the company. They have no toll free number where i could call and for the complaint they just raised a pickup for the products. I naturally threw both of them out since i can't keep broken eggs and spilled ghee at home in the condition they arrived. Now...

I'm ordering from grofer for a year and there was been a 1-2 problem which they solved very quickly.
This 25th oct'19 i have scheduled a order but that order was late and i had to go somewhere so i told my mom to receive the order.
My mom received the order and paid the amount rs 1630 (Full payment).
On 26th oct, i came back home and asked mom if she received all the items she said that"did i didn't ordered the butter...

Have ordered few groceries with order id : ord[protected] on 25th october which was showing in the app for next days delivery. However after making the payment it shows 28th october but it did not delivered when contacted delivery boy he said next day (29th cot) it will be delivered. Now again they have recheduled it to 30th october.

It seems grofers is not increasingly becoming careless company as they are growing.
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I have ordered an item they promised it to be delivered by 27oct. Now i woke up in the morning and see a message showing order has been delivered. I have not received that order. The payment was done via phone pay app and i am unable to get any help from them. Please help ord[protected] this is my order id. Did not expected this kind of fraud from grofers...