Grofers Complaints & Reviews

I purchased a product with my 1300 win win points which was Fabric conditioner .But the product is never in stock whenever I placed any order .I complained this on 1st Jan 2020 and after Jan several times I complaint and everytime they say we would resolve this within 14 days .I contacted via mail, call, chat option and messenger Grofers option also .But my experience became worst day by day and its been 6 months still the issue is not resolved...

On 6/11/2020 at around 8:15 pm I ordered of Rs 1774.00 the money was deducted but the order was not placed it was not showing in my placed order details neither message is coming of confirmation of order kindly credit back the amount please...

I had placed on grofers, order id ord[protected] for rs.1, 273/- on 16th april 2020. The material was to be delivered on 17.4.2020 between 7 am and 1 pm. For this an extra membership charge of rs.75 was taken by them. I waited for the order, but it did not come. When i called up the delivery guy, he said that he has taken my material to another area since his gps showed a different address. (Similar complaints i have seen online from more customers...

My grofers account gets blocked due to false statements of delivery boy, he cancelled order from his side and complained. And i have much money in my grofers wallet, and also have order something that time... And all that gets wasted please help me i am. Poor students. They did fraud with me...

Due to delivery boy false complaint. My grofers account gets blocked and all of my money that was inside that gets wasted and the money i paid for orders it also gets deleted and now, i am unable to login.
I want my full money please look into it...

Hi team,

Please help.
Grofers is a fraud.
I placed an online order of ₹6, 072 1... Days ago and paid them entire money in advance. They firstly denied to deliver the order and postponed it for today i. E. 6th june 2020 and today too they denied to deliver and postponed the delivery to next saturday i. E. 13th june 2020.
Therefore ihave cancelled my order but they will refund my money in 7 to 10 days....

Grofers order number - ord[protected]
Name - juhi chugh
Sector 9a.
We receivedour order on 30.05.2020, immediately after receiving the order we cross checked all the material and found that 1 atta packet was teared off, so we just called on [protected] grofer number and it got disconnected after ring and all of the sudden we got call from one of the grofer representative from [protected] and he returned our money but he...

I received damaged product of ashirvad atta,
After submitting photo to customer care from phone apps, still there is no response from grofer
Order id:- ord[protected]...

I am writing to you to raise an issue about: food & groceries the issue that i have experienced was: at time of delivery one item 10 kg tide detergent powder of rs. 786 was not delivered due to quality issue on dated 9th march.

It occurred on: 9/05/2020

I want my valuable money rs786 to be refunded.

I look forward to your prompt response on this matter. Please refund my money to grocers cash which...

I ordered 10 kg of sugar from grofers and they delivered only 5 kg sugar. They are not refunding the amount of 5kg sugar which wasn't delivered....

This is regarding to the refund not received from grofers. Since they did not delivered my order of inr 2394 even after rescheduling it twice, i cancelled the order on 16th may 2020.
Application shows refund has been initiated and will reflect in account in 7-10 days. It's been 10 days already. No one is responding on customer support....

Hi,
Grofers provide a option that part of any money spent on their website is saved in their local wallet (Called orange cash), and then this amount of money can be used against any new orders.
I have around rs320 in my orange cash.
Recently, grofers disabled orange cash without giving any notification. Thus, the money i thought i can use for any order anytime, is not available to me.

On contacting...

Name : archit gaur

I made an online payment on grofers through airtel wallet. Money was deducted but order is showing 'not completed'.

Amount deducted : ₹ 1002

When i contacted my bank they replied that your transaction is successful and money is successfully transferred to grofers. But grofers is saying that they didn't received any amount. Even while paying the amount in end it was showing...

I have ordered an order(ORD[protected] executive Vivek [protected] but the order is delivered and showing delivered in phone. And I have paid online for it. I have a loss of 2436 rupees please solve the issue immediately....

This is unethical way of business strategy. You have given TnC for orange cash and not abiding it. You have blocked orange cash for all customer so you can have your profit margin. When we need to use it you are suppressing unethical business strategy on us. There is no use of such application if it took benefit of helpless consumer....

Hi,
I have ordered one rice packet of 25 kg. And received yesterday evening. But found quality of this rice is not good. I have used 1 glass of rice(may be 250gm.)
So requesting that, Kindly take this rice packet from me.

Expecting your response asap..

Thanks
Krishna Mallick
[protected]...

I placed an order of groceries from grofers on march 20, 2020. The order number is ord[protected]. The order was prepaid done through paytm through registered debit card. The order while being shown cancelled on the app, i still haven't received any return. The total amount was 815 rupees. The order was cancelled on april 1, 2020 amidst pandemic concerns....

Rotten Pomegranate 4 nos supplied on 01 May 2020 required either replaced or refunds. Pl do the needful
photo has been sent via my Email Ticket 10231514 because size more than 2.0 MB

N.D.BHATIA IOFS.FIE (MB:- [protected])
E-mail: [protected]@gmail.com
A 29 SF Panchwati, Azadpur, Delhi-110033...

Rotten Pomegranate 4 nos supplied on 01 May 2020 required either replaced or refunds. Pl do the needful

N.D.BHATIA IOFS.FIE (MB:- [protected])
E-mail: [protected]@gmail.com
A 29 SF Panchwati, Azadpur, Delhi-110033...

My order number is ord[protected]. I ordered some essential goods like groceries that were scheduled to be delivered today between 10 am to 1 pm. The delivery executive sanjeet singh (Ph - [protected]) called me around 11. 30 am and asked me to come downstairs and collect the order whereas i asked him to come upstairs (3rd floor) and keep it outside my door as the other delivery boys do.
He refused to do so even when i told him that the...