Grofers Complaints & Reviews

I have ordered vegetables with order ID ‘ORD[protected]’ from Grofers (it’s an online store). I received tomatoes which were rotton in state and smelly from a distance. I told delivery boy about it but he turned a deaf ear and went. I was putting complaint to Grofers then I saw then worms are coming out of the tomatoes and jumping here and there. Not only one but three, four tomatoes are rotton and filled with worms. Immediately I took the pics and sent to the Grofers but they didn’t take any corrective measures. Food is an consumable item and could lead to high level of stress when you don’t get it properly but they provided rotton vegetable. For reference I have attached images as well.

I purchased 29 items from grofers on 30.08.2018 for which I paid full amount of Rs 3226 online through debit card.But when I received orders I was lacking 3 Chocolates with Rs 243 which I ordered and paid for. The billing also is for Rs2983 in total which they gave me which is less than what I paid i.e Rs 3226 .So I didn't got my chocolates which I ordered.When I tried to contact them on WhatsApp they are not taking any action.I am attaching all the details in attachment section.

Grofers is cheating the customers by fake deals, as per their offers i order their goods, and after few hours they are sending messages, your orders have been cancelled. First, they will accept the order and after few hours they will cancel.

I paid rs.43, 000 online and they cancelled the order and they say the amount will be credited within seven days. Who will pay the interest for rs.43, 000 for seven days.

So customers do not order any thing from grofers. They are number 1 cheaters india. There are many online merchants who provide true offers as promised.

Dont use grofers this is my advice. Let them shut the stores and quit the market at the earliest possible.

If it's missing you have to prove it i used grofers from last 2 yrs never happened but once it happens why should i lie about a freaking butter bunch of pathetic customer service trusting their crew against a genuine customer of 2 plus yrs. Why the heck should i let it go when you guys are trying to prove that i am lying when you guys don't deliver full ordered products. Don't know what all they didn't deliver over the years. Fraud

Grofers is defrauding the customers by fake deals, i lost so much time ordering from grofers and on next day they send me a message that the item has been cancelled, they are simply looting the customers. This should be taken in consumer court with all evidences.

Also there customer support do not respond to my queries, that is realy frustrating, i raised my consern so many times but still they do not care, i even wrote an email to them but still no response.

They launched a deal where i have to buy some item at discounted price but the condistion for the discount or deal was to share the item with my friend and my friend shoudl also purchase the same item via my link within 24 hours, i did exactly as suggested still they cancelled my order saying my friend has not made a purchase and hence they are cancelling my order, so poor and unfortunate, my friend ordered the item via my link withing 40 mins of my order, i am proving both order id;s below as a evidence).

*this is pure mental harassment and financial fraud

All, plz be aware of these frauds, they will kill your time and money, will never again order from grofers

My order id -

Primary order with deal - ord[protected]
Second order id of my friend who purchased via my link (As per deal conditions) - ord[protected]

I had used first time grofers as my friend suggest me to use and they are getting there order on the next day.. But when i ordered it asked me 4 days.. I agree with that as i am using first time... But on the day when i have receive my order my order get cancelled and they infomrmed that they will let me know the next time when they have time to deleiver.. But i am unable to receive that.. Also they cancelled one item and refund in wallet
. But after this experience i will never use this again.. I had already emailed every single proof to grofers team but they are not helpful.. Even i asked for supe.. But supe called me at 6:26 pm and i had sent email on that proof as well.. And disconnected name jatin as shift is over.. And informed very smartly that he is not able to listen me.. Pls help in my concern.. I want refund in bank.. Through which i paid and want to talk with senior guy who will understand my issue

I ordered 17 items on 03.09.2018. After 2 days, the aforesaid said items are delivered I.e. today at about 8.00 pm. 3 items I.e rice, Colgate and agarbatti conditions, the dirt on rice packet was their and cover of toothpaste and agarbatti were torn which is very disappointing insurances.Kindly take necessary steps for providing compensation to the consumers and take necessary action in future to avoid such type of carelessness. As you are aware that polybags are banned then why do you use the bags instead use jute bags for packaging.

I am regular customer of grofers since last 3 years. This is 1st time my worst experience about the delivery man. My order id[protected], jayanta boral, 26/3/1a, surya sen street, kolkata-700009) contact number [protected]. I have ordered 15 items yesterday. Today around 9.20 pm one delivery man came was ringing the bell 3-4 times after telling that i am coming down from 1st floor. B'caz he was not agreed to come on 1st floor. I was alone in home, my husband was went to take my child from the tution just beside my home (2 mnts distance). I spoke to him for collect this amount from my husband just in front of the lane. He didn't agreed to collect money from my husband. He told me 'return the items'. He was not waiting for just 1 mnt also. I request to him repeatedly for waiting 2 minutes till my husband come. But he shouted and too much misbehave with me. Told me he will not wait for us. Because he was thinking that it was already late night for him (9.20 pm around). Its my 1st time experience. Please look this matter. I dont know the name of delivery man. My name is mrs. Piyali boral, contact [protected]. My husband contact number is [protected].

I always order my grocery items from grofers but they always delivered 1-2 days after committed date of delivery, and when I called to delivery boy they used very harsh language with me.Which is not tolerable.Its my request to take the strict action against Grofers so that they never cheat to other customers.Also they delivered Worst quality of Item.

I have requested grofers.com repeatedly to deactivate by account associated with my mobile number [protected].
The account is: [protected]@grofers.com
The account was opened without my consent by some fraudulent.
I have also requested citrus pay for the same; they are only taking up time but not doing any fruitful. Please help me to delete this fraud account.
My name: sounak ghosh
Email id: [protected]@gmail.com
Mobile number: [protected]

You guys and your service is absolutely pathetic. This was my very first time ordering from grofers and will be my last order.

Firstly, if I order on a particular day I expect the same to be delivered within 2 days max. Just like other vendors online .

But u guys took 06 bloody days to get it done. And the same were incomplete delivery and bad quality goods.

I ordered for vegetables. They were bad. Cauliflower was rotten.

After my repeated complaints you guys delivered it before time without informing Me to my neighbour. Not realising that there are frozen items in my order n my neighbours are pure vegetarians.

I reached home at 7 pm awaiting the order which was scheduled between 8- 10pm realising that it has been already delivered.

The frozen items were all gone bad. Thanks to you guys. Need refund of this as well.

To add to this. You refunded my money of missing items and the spoilt items to grofers wallet... what am I suppose to do with that. I aint coming back on your site to purchase.

I want refund of all the missing and the spoilt items which included the 02 frozen items in my order to be sent back to my original mode of payment that is my sudexo card.

I reckon this should be done with immediate effect.

Poor service and bad quality.. You guys should change your motto to this rather than the [censored] which is said on the CUSTOMER CARE about delivering what you need when you need. Since I didn't get any of that.

SUNETRA

Hi team,

My registered number is [protected] in the name of mansi my wife and i have not ordered anything from your store on 8th may but my brother’s (Arun kumar) card was charged on your site on date 08th may’2018 of inr.1933 thru icici credit card no. [protected] and card transaction reference number is 74332748129812837663162.

Please help us to reverse our money from grofers or share the details of billing.

I have ordered my order on 28th jun18 and was suppose to get it delivered by qst july 18. Grofers sent me an sms that my order is postponed to 2nd july 18 again on 2nd july m geeting sms my order is delay and is postpone on 3rd july, they just kp postponing my order. Even the status of my order is still on packing. Neither customer care agent is responding my call. M calling from last 1 n hlf hr but it says our agents are busy.. Neither they are courteous to pick the call.. Worst service ever. If you people

We ordered on june 30, 2018 an aravi two fold umbrella that was delivered on july 1, 2018 around 8 p m. Umbrella was defective as its button that unfolds the umbrella is not functioning. We had submitted a complaint immediately. Please attend to our complaint earliest. Either defective umbrella should be replaced or money should be returned.
Bill no. Cnl[protected]
Dr satish misra & shobha misra,
123 shivkala apartments, sector 51,
Noida

I placed an order (Order id: ord[protected] store name: super store - vasant kunj) and scheduled my order delivery but it gets delayed by 1 day without any pre-notification and communication and when i chase up then after one day i got the message that few items is not available and we are processing refund for all such products that were unavailable.

Is it the good service? If an item is not available in the inventory it should not visible to buyer and if it is visible it should be included in the order at any cost.

Very poor service i would not recommend this to buy grocery using grofers...

I have placed an order from grofers.com on 1st june, 2018. Initially delivery date was 3rd june. No delivery attempt is done since then. They rescheduled the order 5 times every time i called the executive assured me to deliver my order to the next day. But again it is rescheduling. Today on 16th june when i called them, forced me to cancel the order rudely and did not agreed any compensation. Please help my to get my order.

Dear sir/ mam,

My name is varun dua and i am loyal customer of grofer. Last week i have done shopping from grofers and order id no is. Ord[protected]. Grofer canceled this order and gave me stupid reason that i order in bulk for commercial use. They put a blame on me that i use grofer for commercial use. I live in delhi with joint family of 12 memebers. Because of occasion at my home i ordered in bulk and they accept my order and promised me for delivery in 2 days. But at last moment they cancelled my order and putting blame on me that i order it for commercial use and also they gave me warning for blocking my id an my grofer cash and my money which i wasted in grofer membership. I also share this with social media account of facebook and twitter. But they all are together and putting same blame on me. Now only the way out come i raising complaint in consumer forum for justice. Please help me for this misbehaving attitude of grofers towards a customer.

Thanks and regards,
Varun dua
[protected]

On last 22nd may i ordered for wonderchef royal velvet plus induction base cookware set of 3 red along with other grocery items. Amount paid immediately as printed in their website. When i received the cookware set i find to my utter surprise that it is unsealed, opened, and there was no instructions manual. All three cookwares inside are also unsealed opened, - it is very clear to be secondhand good send. By the time we were verifying the goods the delivery person left without taking my acknowledgement or getting a confirmation that the goods ordered received properly. Complained twice to grocers with all these details. There is no response from them

Very bad delivery service from grofers..
I have already pinged them in chat and they said it will be delivered in the given time(delivery scheduled between 5-8p.M)
I called the delivery guy he said he will come to my location shortly..post after 8 I'm calling him he is least bothered to pickup my call..such a worst service..
I[censored] can't provide service to my location, why do u promise it on the checkout page
I need my order delivered at any cost..
Delivery person contact: [protected](prakash)
To say frankly, worst customer service.Not even picked up my call even after multiple times I called him up

This particular center of yours creates a chaos almost every day by parking their tempos and bikes anywhere they feel like. They also keep their crates on the road so as to load the tempos. It blocks the entry to the street and causes a great deal of inconvenience to the local residents. The executive is very rude and so are his subordinates. I request to take strict measures asap.
Thank you.