Groupon India / NearBuy Complaints & Reviews

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RE: [Groupon, India] Re: refund of amount for the damaged product (#408733)‏
To see messages related to this one, group messages by conversation.

[protected]
Reply ▼
Abid Raza Burney
To grouponindia
It is very unfortunate to note that my complaint does not exist on your record. It is very disappointing that you have removed my complaint without solving it. Till date I have not received my refund. Your 24 hrs have not ended till date. Do you have any prove that you have solved my problem? This shows your organization is dealing in fraud. It has to be exposed & I assure I will not let you go free without solving my problem and getting my money back.

Date: Sun, 17 Feb 2013 05:20:46 +0000
From: [protected]@grouponindia.zendesk.com
To: [protected]@hotmail.com
Subject: [Groupon, India] Re: refund of amount for the damaged product (#408733)

## Please do not write below this line ##
Ticket #408733: refund of amount for the damaged product
Your request (#408733) has been deemed solved.
To review, comment or reopen the request, follow the link below:
http://grouponindia.zendesk.com/tickets/408733


Ekta Balaji, Feb 17 10:50 (IST): Hi Abid,
We are sincerely sorry that this deal turned out to be a bad experience for you. Thanks for sharing your feedback. This is definitely not the experience we want our customers to have when shopping on Groupon.
As per the issue raised by you, we are processing a credit of Rs.599.00 to your Groupon account. This credit should reflect in your Groupon account in the next 24 hours. You can utilize this credit for any future purchases on Groupon.co.in
Please let us know if we can assist you any further on this case.

============================================================
Regards,
Groupon Customer Service Team
Are you not getting our emails? Click here to get them
http://blog.groupon.co.in/2012/11/09/spam-vs-not-spam/
============================================================


Ekta Balaji, Feb 17 08:40 (IST): Hi Abid,
Please let me know the convenient time to get in touch with you.

============================================================
Regards,
Groupon Customer Service Team
Are you not getting our emails? Click here to get them
http://blog.groupon.co.in/2012/11/09/spam-vs-not-spam/
============================================================


Abrabu22, Feb 17 07:27 (IST): I have lost every trust and faith in your organization. If this is the type of services God help you and people should take note of the working of your organization and support services. They should not make this mistake for which I have suffered. I am regular buyer of products from other online shoppping but I have not faced nor suffered such type of services and support. It is realy shameful and disgusting.
This email is a service from Groupon, India
Message-Id:FE6EK8F0_512068aec20a5_4abcb8e0702778f_sprut
`````

Groupon deal *"Kick The
> Habit! ONLY Rs.499 for a E-Cigarette available in 5 Flavors: Apple,
> Blueberry, Vanilla, Pineapple and Strawberry + FREE Delivery

I purchased this E-Cigarette from Groupon and I received the product on the 17th of January 2013 and on January 19, 2013, it stopped working, it was supposed to last for 700 Puffs, but it is practically impossible to Puff at it from 7 PM of 17th of January 2013 till 6 PM of 19th of January 2013

The product is defective and I need a refund or replacement of the Product immediately

The person I contacted for resolving the complaint spoke to me and simply said nothing can be done about it and sent me a mail to that effect in writing as under:

Thank you for reaching out to us!

As mentioned over the call, sorry we wont be able to give you a refund nor replacement.

Thanks for using Groupon!

Regards,

Akshay Kiran
Your Groupon customer care.

I want action to be taken against Groupon for supplying a defective product

Mr. Akshay's mobile no. is +91 [protected]

This is to AWARE you that the following sites:
http://www.groupon.co.in/
http://www.crazeal.com/
is FRAUD and have the WORST Customer Support in India.
Do Not Buy any ITEM from it.
I have placed an ITEM [Mac Dicer] on 2/10/2012, and till date haven't received it.
I called the Customer Care ZENITH times and each time I get an update that we will SHIP your ITEM or will refund the MONEY, WIll update you by EMAIL and Blah Blah.
The next step will be to SUE them in Consumer Court.
Till That time, please be aware of purchasing DEALS online with the above SITES.

Regards,
Rishi Tandon

One should be very careful while dealing with a company like Groupon / Crazeal. They are basically trying to attract people by publishing pictures of articles which look very attractive but are terrible once it reaches you. They have sent me incorrect articles and accepted it. This is the end of the good part. Then they called me and said that since they no longer have the product , they would either change the product or in turn give me a credit note for the same. With no choice left with me I had to agree. After 25 days another parcel comes with the same product sent to me . I have been sending them mail after mail with no response. Nobody has even tried to contact me. All the conversation is recorded by me. Some manger called Srutiya has discussed with me a number of times and now she is missing. I am planning to move a consumer court against them.
Meanwhile please take care NOT TO DEAL WITH CRAZEAL OR GROUPON or you would be cheated.... Arun