Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear Sir / Madam

My Name is Ramesh Nagindas Soni and I am 57 Years Old from Maninagar - Ahmedabad.
My Contact Number is : [protected].

I have very painful experience at "Bhavnagar Gujarat State Road Transport Corporation's Ticket Window"
I went to the same place with my Wife for Ticket Reservation in Advance from Bhavnagar to Ahmedabad on 03.02.2014 at 11.30 a.m.

There is no any information board or anything where passenger can understand, from where he/she has to stand from Reservation Ticker.
Although no indicator about Separate queue for Ladies.
Hence I had stood almost 25-30 min in queue along with current ticket booking passenger
Meanwhile One lady came and got the ticket from the same windows and that too without queue.
So I shocked and went to Booking Clerk and asked, How you could offered ticker to someone who was not in queue and we were waiting for our turn since last half an hour ?
He replied very rudely and literally started shouting on my wife and me, also we informed to put complain to Mr. J.R. Buch (Depot Manager), we went to him but unfortunately he was absent.
This is my humble request to you, please provide enough information at such Ticket window Counter about
1. Separate Line for Ladies / Senior Citizen / Handicap etc..
2. Separate Line for Current / Advance Reservation Booking
3. Educate the Staff, How to treat with Passenger after all they are Customer for you and Gandhi's said, Customer is God.

Please take necessary action on concern booking to avoid such Misbehaviour with others in future.

Jai Hind / Jai Garvi Gujarat

Ramesh N Soni

Sir,
I am student of Nirma University. I am from Bavla. I am daily up-down from Bavla to Nirma. My college time is 9 am. There is no direct bus from bavla to gandhinagar at this time. The buses from Sarkhej to G'nagar not stop the bus at nirma and also in return they not stop bus at nirma. My all friend which are from gandhinagar can easily up-down from nirma to G'nagar. The buses stop both time for G'nagar students. I have pass of GSRTC bus though i daily purchase ticket in AMTS. Please Sir take action about it.
And one thing sir At Bavla the Bus BAVLA-DAHEGAM bus is very irregular.There is 2 bus in whole day for Gandhinagar. Since last week the bus coming 3 times and remain day it comes 1 hour to 1:30 hour late. When we ask about the irregularity of bus then they says us no body conductor is ready for this route. We all student feel very uncomfortable for this bus because other buses are not stop at NIRMA either GOTA or SOLA. Every day our two hour waste for this bus. SIr please take action about it. Thank You.

I was Cancelled my ticket on 4 Jan 2014, But Not Refund given By GSRTC Ticket Detail Related My Journey PNR No. : G5819795 Date of Journey : 04/01/2014 Transaction Details: GUJARAT ST ROAD TRAN C ransaction Rs : Rs. 319.00(DR) Place : Gandhinagar to Surat(time 23:05) My UserID : mehul664682 I am very much warred about same. Please do the needful. Thanks & Regards, Mehul Vaddoriya [protected]

I booked two tickets in Gujarnagari Express originate at 14.30 hrs from Baroda. Tickets were booked on 02/12/2013 for Journey from Baroda to Bhavnagar on 09/12/2013 (pnr No. G5652310). The tickets were cancelled on 05/12/2013. The refund amount indicated at the time of cancellation Rs. 228/-. Till date the amount has not been credited to my account. Kindly arrange to deposit my refund amount in my account earliest. Regards, Kripal Singh

Respected sir/madam, My self Arun Chaudhary, who had booked a ticket from Nehrunagar to Baroda on 15/11/2013 (VOLVO CLASS). The transaction got failed two times. And a message appeared of failed booking. Then gain i booked on 17/11/2013. I got reservation voucher on my mail. But the money deducted form my account was 3 times. A sum amount of Rs. 224 was deducted three times instesd of one. Do let me know the refund policy. PNR No. is G5529107 for which i paid Rs. 224 through my State Bank Of India credit card. But amount was deducted two times more. Do let me know for refund. In my GSRTC e-ticket account the details also shows of only one booking. So, do help me with my refund. And also there are no contact numbers on website for complain of GSRTC, they have just given an email ([protected]@gsrtc.in) i mailed them too, but all waste as no reply from them. Thanking You. With Regards. Arun Chaudhary.

dwarka-ambaji sleeper bus booking date 14/11/2013 seat - 2 journy- jamnagr to ahmedabad amount - 576 status - time out problem amount debited and ticket is not booked bank - corporation bank ref, no.-[protected] remark- new ticket booking and journy jamnagar to ahmedabad. pls refunded amount in my acount. Arvindpargi [protected]

pnr no G5452092. DATE OF JOURNY 14/11/13.VIRPUR TO SURAT.RS-359.GSRTC SLEEPER BUS AT DHARMPUR DEPO. MY START POINT VIRPUR YOUR BUS IS TOTALLY DIFFICULTY NOT STARTED PROBLEM. BUT RAJKOT DEPO MEMEGER NEW LOCAL BUS PROVIDED, NOT A SLEEPER COACH BUS PROVIDED. SO I AM TIERED JORNY FROM VIRPUR TO SURAT .SO MY REFUND CREADITED IN MY ACCOUNT.

was traveling from barroda to bhujin bus surat-bhujof baroda depot and pnrG5327314 get in the bus at 21:20 pm from BARODA.The conductor slap me without reasonable issue and didn't give me complaint book for complaint. So, i argue you to take action against the conductor of above mentioned bus. MY MO NO [protected]

dear sir, I was booked 3 tickets from surat to satlasna for the travel on 01/11/2013 in GSRTc online booking .due to some inconvenience i was canceled my tickets on same day was 12/09/2013.web page shows your ticket was canceled and you will get the refund rs 541/-.i waited up to 25 days but still i cant get any refund from gsrtc.there was no contact and customer care service in gsrtc online booking.please conside my complaint and refund in my denabank debit card. here i am sending my details of tickets. User id-rasik.com Name- Rssik Mevada PNR NO.-G5118176 Mo.-[protected] [protected]@gmail.com

I AM TRYING TO KNOW THE ROUTE OF BUS TO BOOK TICKET TO GO IN KUTCH SO THAT I CALL ON[protected].

THE OPRATOR SAYS THAT WE HAVEN'T ANY DETAIL TO SAY YOU

I AM CALL TO THE STATION OF AHMEDABAD IT IS THE LARGER STATION OF GUJARAT AND THEY HAVE ALL INFORMATION ABOUT THE BUS AS WELL AS THE ROUTE FROM THE BUS IS GOIN RATHER THEN THEY REFUSE THE GIVING INFORMATION AND CUT THE MY PHONE

Dear Sir/Madam, My complaint is that I booked two E ticket from GSRTC website. My date of journey on 07/10/2013. Starting point is : BARODA. My journey is from BARODA to RAJKOT in express bus service. My journey time is 4:45 AM from BARODA. My NO. GS707460. So my complaint is when i booked the ticket the bus fare is debited from my account but i didnt get my ticket booking. I So my 164/- Rs is cut for 1ticket and I didn't get refund from the GSRTC SERVISE. So in my case I would like to get the refund into this case in my bank account. Thanks, BHAVAN BANKER.

YESTERDAY ON[protected] I HAVE TO TRAVELLING THROUGH GUJARAT STATE TRANSPORT SERVICE IN BUS PALANPUR TO ANAND , I HAVE BOUGHT RESERVATION TICKET FROM MEHSANA BUS STOP ON[protected] , FOR SEAT NO. 10 FROM MEHSANA HIGHWAY TO ANAND . BUT CONDUCTOR WAS NOT TAKING RESPONSIBILITY FOR RESERVE SEAT & I HAVE TRAVEL IN STANDING POSITION DUE TO OVER LOADED BUS

Dear
Sir/Madam,

My complaint is that I booked two E ticket from GSRTC website. My date of journey on 23/07/2013. Starting point is : Dahod. My journey is from Dahod to Ahmadabad in express bus service. My journey time is 4:00 AM from Dahod. My PNR No is :G4877815. So my complaint is when I reached there on Dahod Bus stop and inquired for the respected bus, then suddenly Depo Incharge of Dahod told me that, this ticket which you have booked for 4:00 AM bus, No bus is this time in Dahod depo , this route bus is not start in 4.00 AM time. If this bus is bus is not start in 4.00 AM than also it saw on the reservation menu. So my 131/- Rs is cut for 1 tickets and I didn't get refund from the office of Dahod. So I have to manage myself for other transportation to go to Ahmadabad.

So in my case I would like to get the refund into this case in my bank account. And strictly remove bus timing show on reservation menu, which has been closed, so no any problems occurs in future to other passengers.



Thanks,

Bhupendra Solanki

Sir
I was came from Madgaon to Surat by Rail. Surat Railway stop about 1 am night Date 20/07/2013.
I go to Surat Bus Station to go for my home in KADODARA.
on inquiry table said me that i can sit any of bus going Via Bardoli.
about at 2 am the bus of Shirdi came and i sit. Bus left surat Station.
After 20 Minutes conductor came for ticket and i asked for Kadodara.
but the conductor is not ready to drop me at kadodara becoz he said its express bus.
I request to make ticket upto Bardoli. but i need to stop at kadodara.
but the conductor is rude and compliantly impractical person.
even he cant understand that its night time. he can drop me at any nearest bus stop. but he didn't.
at night 2.20 am he drop me in silent area. where there is no any bus stop, home, people or any thing.
I was completely in risk. i dont know bus number.
but the time of bus in surat is 2 am at night date 20/07/13
can any one help me that what to do??
Vijay
Mo [protected]

Dear Sir,
I am working in Vadodara as a electrical Inspector. I am from PATAN (N.G). I tried to book online e ticket. During process deduct my amount from account but ticket not booked. This problem informed on GSRTC help no.[protected]. After i went to PATAN bus station on 19 May 13; 3:00 PM for ticket booking but all offices shut down. In one room some employee are seating but room's door is closed at inner side. I talk to him for ticket booking but he replies in bad language like today is Sunday so booking is not open and booking officer is not present so not possible and speaks loudly. After that i called on GSRTC help no.[protected] and told first he support. But after he also not supporting him. I request to him that tell me your name so i complaint on head office but he can't inform.
This all employee of GSRTC Patan seating in office and wasting his time in other gupsup but not answering our questions.
How it possible to booking is not possible on sunday? So many people are traveling on sunday. So what about him. I have 4 months child and traveling with him how to traveling with him without reservation. I told all problem but this GSRTC employee can't support me and harassing me.
If not possible to reservation on sunday then why buses are running and offices are open of GSRTC.
Seriously this employee are hopeless.

Respected Sir,

I bought a ticket of the bus ''zalod-jasdan"
My Details are :
PNR Number : G4466871
Journey Date : 10/05/2013
Journey From :NADIAD
Journey To : RAJKOT
Trip Code : 1730ZLDJSDEXP51
Departure Time : 23:45 Hrs.
Class : EXPRESS
Pickup Point : NADIAD
Route No. : 2
Service From : ZALOD
Service To : JASDAN

However on the travelling date i.e 10/05/2012 at 11:45 pm bus was not come till 02:30 am of 11/05/2013.
Therefore I had to cancle my traveling.
I therefore request you to refund my money of tickets in return of non service and also the inconvenience suffered by us.


I ALSO VISITED SITE FOR CANCELLATION OF TICKET BUT THE SAME IS SHOWN AS CONFIRMED.
Do the needful in this matter.

Dear Sir/Madam,

Myself Miss. Dhruti Shah, want to inform you about i have booked e-tickets from my ID "dhrutishah46" and transaction was done successful but due to some reason i did not got e-ticket.The amount of Rs. 214 was deducted from my HDFC Bank Account Net banking.I request you to help me to get my refund as soon as possible.I am giving the particulars regarding my transaction below. I complaint for second so please help.

Name: Dhruti Shah.
User Id of GSRTC a/c: dhrutishah46
E-mail Id.: [protected]@gmail.com
Date of Booking: 03/05/2013
Contact No.: [protected]
Refund amount: 214/-
Ticket from Ahmedabad to Baroda

Best Regards.
Dhruti Shah

Dear sir,
My complaint is that I booked an E ticket from GSRTC website. My date of journey was 12/04/2013. Starting Point:Baorda. and 13/04/2013 Starting Point : Amreli.

I had canceled my both ticket on dt 12/04/2013 and still i have not received refundable amount (250 & 266 /- INR ) from GSRTC.

Pl. do-needful.

Rgds

Jalpesh Shah
Contact No. : [protected]

hello,

I have travelled in bus "Lunawada to Anand" of ordinary category on dated 15th March, 2013. I found that some students with student passes who travelled by this bus are tear seat cover and throw spunch on each other. They are destroying GSRTC property. This bus fall under Anand depot.

I want you to take a strict action against them and ask conductor to check this type of misbehavior.
br...

FOR REFUND FOR TICKET CANCELLATION
e-ticket refund
Refunds
Dear sir,
I booked 2 ticket on 20/01/2013 for travelling on 20/01/2013 in 3:30 PM bus in GSRTC from Nehrunagar(Ahmadabad) to Navsari.I booked this ticket using online booking facility from my Indian Bank A/c No.[protected].PNR No. was G3899954 and Trip code was 1500NHRNRSHRD44. due to some inconvenience i was unable to get Printout of the Ticket and they are not allowing with valid PNR number or Ticket Image Mobile or with any identity proof hence i have to cancel my tickets on same day ie 20/01/2013.web page shows your ticket was canceled and you will get the refund Rs.243/-.Almost 23 days have been elapsed but still i cant get any refund from gsrtc. there was no contact and customer care service in gsrtc online booking.like IRCTC please consider my complaint and do needful.here i am sending my details of tickets.

Regards
Rajesh Vaghadia
user id: artndesign
PNR.NO: G3899954
TRIP CODE: 1500NHRNRSHRD44
mob-[protected]