Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear Sir/Madam,
As earlier I have submitted complaint regarding the following details.. But due to no response from u for such a longtime, I need to remind the same matter..
I, Rohit vaghela, want to inform you about my unsuccessful transaction regarding e-ticket booking.We were booking the ticket From Adipur to Ahmedabad on 20/05/2012, after finishing the booking procedure we didn't get our ticket booked and Rs.322.00 was deducted from our Axis Bank Account.I request you to help me to get my refund as soon as possible. I did not receive any mail regarding my confirmed transaction or deduction of money from GSRTC. Kindly be needful in the matter.I am giving the particulars regarding my transaction details given below;

Name: Rohit Vaghela
User Id of GSRTC a/c:rohitvaghela
E-mail Id.: [protected]@yahoo.com.com
Transaction Details as given by the bank on mobile: PUR/GUJARAT STATE ROA/AHMEDABAD/190512/1
Date of Booking: 19/05/2012
Contact No.: [protected]

For GSRTC E-Ticket refund...

1. PNR Number :G5380092
2. Date of Booking:01/11/2013
3. Journey Date :08/11/2013
4. From Place :KESHOD
5. To Place :PADRA
6. Total Fare :680.00
7. Trip Code :1816SMNTPDRSL15

I was booked ticket in sleeper coach but that day bus was break down and simple bus coming in that place.

I Kindly request to you refund money of Rs. 198/- in my account.

Regards,
Chirag Kansagra
[protected]

Still i have received refund amount??

For GSRTC E-Ticket refund...

1. PNR Number :G5380092
2. Date of Booking:01/11/2013
3. Journey Date :08/11/2013
4. From Place :KESHOD
5. To Place :PADRA
6. Total Fare :680.00
7. Trip Code :1816SMNTPDRSL15

I was booked ticket in sleeper coach but that day bus was break down and simple bus coming in that place.

I Kindly request to you refund money of Rs. 198/- in my account.

Regards,
Chirag Kansagra
[protected]

Hello Sir,
My name is TALATI SANDIP CHIMANBHAI
i have online booking 14/02/2015.
Journey Date:- 16/02/2015
PNR Number: G8747866.
mahuva to jamnagar bus.
from: mahuva
To :- rajkot
i have 2 ticket booked.
After 30 minutes i have cancelled this ticket.
Still Now my refund not credit my bank account.
my mobile number is[protected]
bank account is BANK OF BARORD
ACCOUNT NUMBER IS [protected]
PLESE REFUND SIR AS SOON AS POSSIBLE.

I had book the ticket on line for Vadodara to babra on date 24/07/16 in surat bagsara but on that day bus services for this bus is already cancelled and I also don't know whether I will get refund or not

reference no. GSE3172579 payment done ticket book but message not arrive and not mail arrive

sir i m tommoro night ticket is book referenc no is GS 31945409 ticket not book and my ac payment is debit

fghf

Dear sir,

We are alway up-down in bus from borsad to baroda but we have facing below mention problems, please do the needfull.

Always we have facing problem in bus timing, always bus not come on time so we cant go our jor/personal work. this is happened becoz of only bus driver and coundoctor and one more problem thay have created if two bus is come on bus stop but they are not ready to start bus becoz thay somting when that bus start then we have to start bus and go so they dont take passangers in his bus then passengers go on only first bus and second bus have no passangers and some times local busses not stopped and local station and sometimes driver is not park on bus platform they will go direct without passangers.

Sir, please take care of this problems so all r happy with bus journy.

Thanks
Gujarat ni janta.

Dear sir/madam

I booked my ticket in gsrtc online on 21/03/2012 from ANKLESHWAR TO MANSA.
I reached bus station at 00:20 my bus suppose to came at 00:45 I waited till 2:30 the bus didn't came to our
Station then I have to make some other arrangment. There is no controller at ANKLESHWAR station after 23:00 there is watchmen who guide us.So please take this matter as serious one and give me positive response. I suppose to get my money refund as soon as possible. And please take some strict action against this careless gsrtc department and there is no contact number so we contact. My ticket details are as follows

Bus Route:Surat to Vijapur
Pnr no:G2525374
Journey date:22/03/2012
Trip code:2300SERVILEXP51
Departure time:00:45
Waited time:02:20
Total waiting hours :2 hrs

Thanking you please take some action.

Yours faithfully Aakib Ladhani.

Dear Sir,

On 5.5.13, at 10.14 I booked tickets(Seat No 29-30 in 6.30 am Bus) for
6.5.13 ex Nehrunagar to Morbi and Rs.278/- debited to my account but I
did not received tickets through mail.

I again booked the ticket at 10.43 am for the same seat Nos.i.e. 29 &
30 and I got the tickets through mail but the amount of Rs.278/- was
again dbited to my account.

I request you to credit Rs.278/- to my account as it is wrongly debted twice.

Ref: PNR No.G4427559

Journey Date 6.5.13

I have tried many times to contact over phone but invain. I have also sent email but there is no response. Please let me know whether I should forget refund? Or you want me to go to consumers court for a pretty amount?

Hitesh K.Buch

Q

Hello sir

There is a hug problem about the bus there 2 bus par day...

And there time is not fix

One is savarkunda to vadatal this bus time in dhandhuka is 3 but never come on this time..

Plzzz...fix the it this problem...

bus did not stop

dear sir please do need ful i booked ticket on 17/2/15 in gsrtc volvo n bus did not stopped at desire place.i booked ticket on line from vadodra to ahmedabad GSRTC VOLVO 9.35PM

GOVT. BUS — idiotic behavior of the conductor,,,,,

Respected Sir/Madam,
I am Gowtham of Coimbatore... I am schooling at 11 th standard..... I was returning to my house after my tuition in # 26 bus..the route is from Gandhipuram to Veerepandi ... the registration number of the bus was # TN 38 A 0764. when i got into the bus at G.P stopping the conductor asked me money for ticket and i gave him 10rupees instead of 2 rupees... He shouted at me and asked me to get down.. i pose a question.." ARE WE LIVING IN A DEMOCRATIC COUNTRY????????????.WHO IS THAT TO ASK ME TO GET DOWN OF A GOVERNMENT BUS".. I refused to get down because the law doesn't allow it. I knew a few things about LAWS as I am the son of a PUBLIC PROSECUTOR.. That conductor got angered and said that he knew many laws stating that the MOTOR ACT allows the passengers who doesn't have proper change to be punished,,,, To me NO LAW states such an idiotic thing... Then he pulled the 10 rupees note from me and it too tore... Now he asked me money and when i gave money he refused to get the ten rupee note which was tore.... then at last he got 10 rupees and marked as "10/1" at the back of the ticket and did not give the balance..... When my stop came I asked him the balance...He replied in an ABUSING WORD and said that " DO WHATEVER YOU CAN.... I CAN'T GIVE THE BALANCE.."...I don't know what to do.... I have to go another 4 km in bus but I didn't have money.... so I have to go by walking and this gave me mental and physical stress to me..... To mention the name ... the name of the conductor is P.RAVI....


WHO IS THERE TO ANSWER ME.... ARE THEY THE GOVERNMENT SERVENTS... IT IS CONDUCTOR'S DUTY TO HAVE CHANGE..... WHERE ARE WE... ARE WE IN A CAPITALIST COUNTRY OR IN A DEMOCRATIC COUNTRY????..... I KINDLY REQUEST THE HIGHER OFFICIAL TO GET MY 8 RUPEES BACK AND TAKE ACTIONS ON THE CONDUCTOR....IF THERE IS NO ACTION ON HIM ... ONE FINE DAY HE WOULD OWN THE BUS HIMSLF AND WILL ILLTREAT THE PASSENGERS......



YOURS FAITHFULLY,
GOWTHAM . S

Dear Sir,
I am Engineer in RO Company. i am up down Mandvi to Bardoli in Surat Dist. My company time is 10 to 7 PM. Bardoli depo bus No. Gj 18 1872 or 4596 started in bardoli to Mandvi. Its started time at 7.00 PM but Last 15 days bus is not started right time & Bus going on very slowly. We are compliant conductor his answered not right. Mandvi to bardoli distance is 30 KM (45 Min.) timing taken 1.5 Hr. so Timing are so west. Conductor Dhirubhai Batch no. 6752 & driver batch no. 104. Driver says to passenger we are reach 10 O' clock at bardoli.
MEHUL PATEl
WaTech Ro System(I) Pvt. Ltd.

Bus non availability

I was waiting for the GSRTC Bus (Anjar to Surat) on 29.01.2015 for the Time 23:10 but Bus didn't come until 02:00 (30.01.2015) at Nehrunagar bus stand, Ahmedabad

Thank You for Refund For GSRTC

Also Needful to this site Consumer Complaint.

Regards,
Chandresh Mesvaniya

Hello,

I was cancel my GSRTC ticket at "10 Nov 2012". But still I can not get refund.

Can you please help it? check attached cancel ticket details.

Thanks,
Gaurang

Service Provider — Not cancellation of Ticket

Principal Agent- One Stop Shop
Sub Agent Name- Ajvendra Kumar Vishwarkama
Email id- [protected]@gmail.com
Adress- HI-TECH Computer centre,204 subash road
harjendranagar kanpur U.P 208007
PNR No. [protected]
From New delhi to kanpur central
Date-16/11/2010
Train name- New delhi rewa express
Train No.-2428
Note- I suresh kumar had booked ticket through above mentioned agent , unfortunately i had cancelled my journey due to some problem and communicated to the agent also before 15 days of journey to cancel my ticket but agent had not cancelled my ticket and returning my money.

So I request you to take some action aganist him after confirming yhe details
given by me and help me in getting my money back.

Thanking You
Suresh kumar
[protected]

subject : reagrding cancellation / refund / complaint register against my bus ticket,
Dear sir,

yesterday i Juz book a Bus ticket ( JUNAGADH to AHMEDABAD CBS 1). . but when i go to the bus station with the printed e ticket, i got aninformation from the enquiery room, "the bus (JUNAGADH to DEESA) was cancelled one month before. .. i need to attend an interview on that day, but due to this circumstances, i didnt attend the interview. i didnt get any new ticket also..

so sir, pls tell me, what i want to do, if anything happen ??? this is not only my problem, , , if the bus is cancelled before one month, then why they reserve my ticket on a cancelled bus?? why they didnt told me about this?? how can i get my money back?? pls help me sir, and do the necessary against this kind of issues... for your kind information i am here by attaching my ticket. details are given below:-



Ticket Details:-

PNR NUMBER : G3139739
TRIP CODE : 2000JNDDSAEXP51
CLASS : EXPRESS
DEPARTURE TIME : 20:00 HRS
SERVICE FROM : JUNAGADH
SERVICE TO : DEESA

I have booked ticket from Kamrej X to rajula at 16/11/2012. but i have cancelled same ticket at 10/11/2012. but till now no refund my 182 rupees. my ticket details as below:
PNR no:- G3432827
Trip code:- 1800VPIDIUGJR47.

So I request u plz refund earlier.

yours faithfully,
Pankaj Panchal.

Dear sir,

I have booked the online ticket from BHUJ To AHMEDABAD DATED ON 25/11/2012.The date of journey was 27/11/2012.but, i have cancelled it on 26/11/2012.but still upto today(5/12/2012) I have not yet received the 133rs refund into my account.So, please do the needful.

Transaction ID is MIN/GUJARAT STA/[protected]/0
PNR No. G3605798
Trip Code: 1100MDVKVNTXP51

Thanks & regards
subhendu dutta
M-[protected].
[protected]@gmail.com

Dear Sir

I booked a ticket from Bhuj to ahmedabad on 7-11-12 and cancelled it on 8-11-12

the pnr no.G3454687 and travelling date was 11-11-12
but money is refunded in my A/C till date
Request you to initiate the refund process as soon as possible.

Regards
Nilesh Trivedi

DEAR SIR

I BOOKED A TICKET FROM AHMEDABAD TO VAPI ON 11/12/2012 AND THIS TICKET IS CANCELLED BUT NOT REFUND FOR MY ACCOUNT

PNR NO; G3701273

DATE OF JOURNEY 11/12/2012

PASSANGER NAME PIYUSH A PATEL

REFUND AMOUNT ;440

PLEASE REFUND IS IMEDATALY

YOUR FAITHFULLY
PIYUSH PATEL

GSRTC — Cancellation of ticket due bus delay

Scheduled arrival of Ahmedabad to vadodara at vadodara bus station (from source surat) was at 18:30 today 17/05/15, it didn't come till 20:00 PM. i need my money As refund amount.

i tried to attach copy of E- ticket, but i think is not getting attached.

driver is not stop bus

Driver is not stopped on bustand Deppo.viramgam, bus. Name. Surel to ahmedabad Driver name. Usmanbhai

Dear sir,
Name ; B D VYAS & PB VYAS (M) [protected].My PNR No is:G9059046
My complaint is that I booked an E ticket from GSRTC website. My date of journey was[protected]. Starting Point:Zadeshwar x to Ambaji. I reserved my ticket for the sleeper bus which comes from Surat to Ambaji at 23-30 Hrs.My PNR No is:G9059046. I reached the Starting Point:Zadeshwar x at 21-30 Hrs. I could not get bus and waited till 02-30 Hrs[protected] but the bus didn't come.
If bus cancelled, nobody has phone/message to me on my mobile.
So in my case I would like to get the refund into this case in my bank account at the earliest and the strict actions against the bus staff who where careless on the duty.
Thanks for the co-operation.
B D Vyas

driver are not drive bus properly

Driver and condector stop bus and try to start lcd cant Drive bUs bus stop at Anand time21:20

I hold monthly pass for local bus. And bus fare up to 30 kms is same for express & local bus as advertised by GSRTC. Today i.e. on[protected] when I tried to travel in express bus no. GJ-18 Y 2773 (conductor badge no. 191 & bus of Mandvi depot) at approximately 20-00 hours from Bardoli Linear depot to Bardoli Station depot, (distance approximately 2 kms), conductor did not allow me & forced me to get down from bus. When I complained to controller at Bardoli Linear bus depot, he was also in favor of conductor as a staff member (as he told). They are trying to fail ST's scheme of getting more passenger by allowing same fare for express & local bus up to 30 kms. Kindly look into the matter & inform me of action you wish to take.

RESP. GENERAL MANAGER,
I AM FROM SURAT, THE PROBLEM IS THAT THERE ARE LOT OF PRIVATE LUXURY BUS BOOKING AGENT ARE PICK UP THE PASSENGERS FROM THE BUS STATION AND LOT OF LOSS TO OUR GUJARAT STATE ROAD TRANPORT AND ALSO OUR GOVRMENT. PLEASE DO NEEDFUL FOR THAT