Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

COMPLAINT AGAINST DRIVER OF GSRTC ROUTE RAJKOT TO AHEMDABAD INTERCITY EXPRESS BUS TIME UP FROM RAJKOT 18:00


NAME :HARDIK GAMETI
CITY : RAJKOT
SUB :COMPLAINT AGAINST DRIVER OF GSRTC ROUTE RAJKOT TO AHEMDABAD INTERCITY EXPRESS BUS TIME UP FROM RAJKOT 18:00
MOB : [protected]
EMAIL ID : [protected]@hotmail.com

Respected sir,

THE SUBJECT OF COMPLAINT IS MISS BEHAVE AGAINST US(PASSENGER) .

MY FAMILY WAS TRAVELING ON 27/11/2012 AT 18:00 PM IN RAJKOT TO AHEMDABAD INTERCITY EXPRESS BUS .
AT RAJKOT BUS STAND BUS CAME ON PLATFORM NO. 7 THE ALL PEOPLE ARE RUSHHING TO CLIM UP IN THE BUS .
MY FAMILY HAVE ALREADY TICKET THE DRIVER ARE BOOKED SEAT NO 1 & 2 FOR HIM OR WHATEVER.
BUT WE HAVE ALLREADY BOOKED SEAT NO 1 & 2 . DRIVER ASKING ABOUT TICKET ...I SAID TICKET IS I MY SHIRT POCKET . THE DRIVER IS IN CIVIL DRESS IT MEANS NOT IN UNIFORM SO WE CAN'T RECOGNIZE HIM .WE THOUGHT HE IS PASSENGER ..
THE DRIVER IS CAME OUT FROM BUS AND SECOND TIME ASKING FROM TICKET ..WE SAW THE TICKET IN OUR HAND SO HE(DRIVER) PULLED THE TICKET FROM MY HAND AND TICKET WAS CRACKED ...
AND HE YELLING FOR HIS BANG FROM US LIKE WE ARE SERVENT OF HIM............



SO PLEASE TAKE ACTION AGAINST THIS DRIVER...

YOUR FAITHFULL PASSENGER .

Hello Sir/Madam,

Sub: Request for refund ticket amount for failed transaction.

I had made transactions using my ICICIBANK account on 18th Nov, 2012, around at 14:00:00. My transaction was failed and amount has been deducted from bank account. And then I had booked my ticket from Surat (Main Bus Station) because previous transaction was failed and there was very few seats remains to book so, I made booked my ticket manully, go to Surat Bus Stand from Adajan (around 9-10 km) with same "from place" and "To Place" with same bus and time.

This was my first experience to book ticket on GSRTC and my transaction was failed and amount has been deducted from bank account. I have inquired on Surat bus station, ticket master says amount will be refund into 4-5 days. But still, I am not getting any amount. I have booked ticket from IRCTC many time, if two times transaction was failed then amount was refund in my account within three days.

Please refund my deducted amount due to failed transaction. I have attached documents and screenshot as per your requirement.

Detail of failed booking transaction:
1). Date of Booking: 18th Nov, 2012
2). Journey Date: 19th Nov, 2012
3). From Place: SURAT
4). To Place: PALANPUR
5). OB-Id No.: --- (Don't know, I am not getting any Unique Transaction Number or I forgot to take that number.)
6). Amount: 1638.00
7). Copy o[censored]sers Bank Account Statement: See attachment named as "Document_ICICIBank_Detailed_Statement.jpg"

Other Details (Selected values during ticket booking):
1). Trip Code: 1900NVSDNRSLP15
2). Service Start Point: NAVSARI
3). Destination: DHANERA
4). Class of Service: SLEEPER
5). No. Of Seats: 6 (No. of Male/s: 2 , No. of Female/s: 4)
Fill the details as in the ID card.
6). Name: Priti Soni
7). ID Card Type: PAN CARD
8). ID Card No. : DBNPS4091C
9). email Id : [protected]@yahoo.com

My Personal Info:
Name: Mahendra Soni
Current Address: Jyotinagar Socity, New Rander Road, Adajan, Surat
Contact Number: [protected], [protected]
GSRTC Username: mahendra123soni

Also I got the message immediately from ICICI bank about deduct money from my account,
"Dear Customer, You have made a Debit Card purchase of INR 1,638.00 on as of 18 Nov. Info. VIN*GUJARAT STA. Your Net Available Balance is INR 926.07. From:LM-ICICIB 18/11/12 02:09PM"

Attachments includes:
1). Document_ICICIBank_Detailed_Statement.jpg --- screenshot of my icicibank account detailed statement page as image. (please see transaction with blue highlighted color)
2). GSRTC_Failed_Transation.jpg --- Failed ticket detail. I have taken this screens later once transaction failed so it is not real booking detail screenshot.
3). GSRTC_Booking_History.jpg --- My ticket booking history at http://www.gsrtc.in website account (View E-Ticket Booking History>>Booking History)
4). GSRTC_Cancellation_History.jpg --- My cancellation ticket history at http://www.gsrtc.in website account (E-Ticket Cancellation>>Select E-Ticket)

Thanks in advance and waiting for your reply asap. Please do as fast because I need of money back asap.

Hello, On Saturday night, I going to make ticket for one seat for Sleeper coach bus using www.gsrtc.in website and it was failed ticket booking and my amount was deducted from my Bank of baroda as rupees 522.00 (it was from Navsari to DHanera (banaskantha) ). I have tried to reach gsrtc support system and sent mail to email address with all required details and document but still didn't get any reply. Please can anyone help me to get this amount as a refund due to failed ticket booking process. Any kind help will be appreciated. And there is nothing like any phone number to get more detail regarding this issue.

Dear Sir/Madam,

This is Vishal Patel, I have booked my ticket for my journey from Mehsana to Surat in Meta-Surat Bus (sleeper Coach). Whereas due to some technical Problems GSRTC failed to provide the sleeper bus & a normal seating bus was arranged for passengers.

I could not travel in the same bus because of my own problem since I can’t seat in bus for a longer period due to back problem. I made my reservation in private sleeper bus now I request you to refund the money which I paid for the reservation & gsrtc paid to provide the service for which the booking was made.

My details are as mentioned below

User name : Drkuldeepn
Passenger name: Vishal Patel
Contact number: [protected]
PNR no: G3329156
Trip Code: 1900METASRTSL15
Date of journey: 14/10/12
Class of service: Sleeper


Awaiting for your positive respond in order to get the refund.

Regards,

I BOOKED FIVE E-TICKET FROM BHUJ TO PALANPUR FROM WEBSITE ,GSRTC.IN ,ON 03 AUG 12 AT 2100 HRS.DURING THE JOURNEY ON 04 AUG 12 WE SHOW VALID PHOTO ID AND
PHOTO PROOF OF TICKET TO BUS CONDUCTOR.BUT HE REFUSED TO ACCEPT PHOTO PROOF OF TICKET AND ASKING ONLY FOR PRINT.WE CONTACT TO HIGH AUTHORITY OF
GUJRAT STATE TRANSPORT CORPORATION.THEY TOLD WE HAVE TO BUY NEW TICKET AND OUR E-TICKET PAYMENT WILL BE REFUND TO US.I APPLIED FOR REFUND AFTER
JOURNEY WITH VALID DOCUMENT.BUT NOW THEY TOTALLY REFUSED TO REFUND ME.THIS IS TOTALLY REGRETTED AND UNFAIR.HOW THEY CAN CHARGE 920 RUPEES.THEY MAY SURCHARGE FOR PRINTOUT OF TICKET DURING JOURNEY BUT I WAS FORCED TO PURCHASE NEW TICKET IN BUS.IN THIS CONDITION THEY SHOULD GIVE ME FULL REFUND OF E TICKET.BUT THEY ARE GIVING ME NOTHING.THIS IS MY HARD EARN MONEY.PLEASE HELP ME.I HAVE ALL VALID DOCUMENT TO RELEVENT THIS CASE IN ORIGINAL.

Dear Sir,
I have Booked Ticket through Net Banking from Surat to Patan on Dtd:21/07/2012 for journy on dtd.08/08/2012 & other ticket booked from Patan to Surat on Dtd:05/08/2012 for Journey on Dtd:13/08/2012 transaction was success but due to communication problem ticket was not generate & i have not received ticket mail on my inbox.Then i have booked same ticket on next day 06/08/2012 & Transaction was success & ticket was generate & i have received mail of that ticket. kindly request you to my first transactions amt.of Rs.537/ reversal to hdfc credit card dept.so they are reverse my transacion.

PNR.No. G3108295
AMOUNT. Rs.537/-
JOURNEY From Patan to Surat

dear all,
** i have booked ticket in ac luxury coach from zadeshwar to ahmedabad via online booking system on 09/08/2012.
** ticket details : 1 adult female and 1 chilld, Seat No.: 1 & 2, PNR no: G3127867, Journey Date : 12/08/2012, Trip code : 1330SRTABDAC44
** it means same bus starts from surat at 13:30hrs and reaches to zadeshwar at 15:00hrs
** though i was at zadeshwar stand from 14:45 to 17:15hrs, same bus not reported during this 2.5hrs
** during this time total 2 ac luxury buses reported [1] at 16:00hrs [2] at 17:00hrs
** on asking and showing ticket to conductor and driver they told me that this bus it not same, in which i booked ticket on 09/08/2012, also they used abuse words and not willing to cooperate with me
** 1st bus conductor told me this bus was started from surat at 13:00hrs and reported to zadeshwar at 16:00hrs
** 2nd bust conductor told me this bus was started from surat and it was additional one, but main thing over here is its start time was 14:00hrs from surat and reported to zadeshwar at 17:20hrs
** also AC volvo of 15:45hrs reported at 17:00hrs
** if all of these buses of 13:00 to 14:00hrs reported then where were the bus of 13:30hrs in which i booked ticket
** one major thing over here is waste of time and too much inconvenience caused to me and my little child of 4yrs in lashing rain
** finally after quarreling with conductors and bus drivers i travelled to ahmedabad via ac luxury which reported at 17:20hrs, BUT WITH NEW TICKET AND FOR WHICH I PAID ONCE MORE THOUGH I BOOKED TICKET ONLINE AND AS PER STAFF THAT TICKET WAS NOT VALID
** now how should i get my Rs. 338/- which were deducted as a result of booking of that ticket, also due to lapse of time it was also not got cancelled via online
** kindly do needful at your end at your side, also train your staff that how to deal with a lady any many more grivences

sir,
i do regular updown at from sarkej to gandhinagar.The semilow floor buses drivers and conductors donot open the back doors given for the entry,hence there is always rush at the front door,i dont understand why the facility provided not been utilized in good of public.More over the behivour of drivers and conductors is rediculous towards the pass holders,the think we come in free,they dont understand the gsrtc in advance.Recently i had a very bad experince in bus(semi low floor) routed sec-28/29 to sarkhej on 13/7/2012 from pathika at 6'o clock evening the bus driver and conductor both behaved in very bad manner and the case was only that i asked to open the back doors so that public can enter in bus easily,they refused and said bad words,then after bording on bus i showed my pass still they misbehaved.Even though i have complained many times to st.depot manager at gandhinagar there is no action taken.
sir,pls take quick action and take action on the driver and conductor of bus described above.....

I booked a ticket of sleeper coach and it was cancelled. There were no one two response me proper for refund process. What is the procedure of refund?

The worst experience had with me on the day with conductor's behavior regarding drop off too.

Why they are not acknowledging the passengers if any change in route or server when they already have passengers details including cell number and address?

I am a female and had booked an online ticket on gsrtc website for travel from nehrunagar, ahmedabad to baroda. The bus departure was scheduled at 6:30pm but it departed from nehrunagar station at 6:15 pm. My relative who had come to see me off from vastrapur had reached much ahead in time and he is an eye-witness of the same. When I reached the station, the person at the counter told me that the next bus is at 7:00pm and the earlier one departed on time, its time was 6:15pm !! his argument was that the bus timing at 6:30 is from geetanagar bus stop. But my ticket says that my boarding at 6:30pm is from nehrunagar. I felt cheated. But had no other alternative, had to purchase another ticket for 7:00 pm bus !!
the trip details are attached below for kind reference. I want my rs 192 back, with a message to the gsrtc guys that they cannot fool the general public.

Trip details

pnr no. :G2891472
trip code :1815nhrnrbrdv46
date of journey :05/06/2012
class of service :volvo
passenger start point :ahmedabad
passenger end point :baroda
service start place :nehrunagar
service start point :nehrunagar
service end place :baroda
service end point :baroda
no. Of seats :
1 (adults=1 :children=0 )
seat no/S :5

passenger information
name:niva bhandari
age:29
adult/Child:adult
gender:female
ID card type:pan card

fare details

basic fare:
rs. 160.00
reservation fee :
rs. 20.00
accident insurance charges :
rs. 0.00
toll fee :
rs. 7.00
service charge :
rs. 5.00
toll fee rajasthan :
rs. 0.00
other levies :
rs. 0.00
concessions :
rs. 0.00
discounts :
rs. 0.00

total fare :
rs. 192.00

i am from vadodara, and have seen the GSRTC drivers driving the buses like crazy in the city... i cannot understand why they drive like this..? GSRTC is not providing the training? or they dont obey the rules just because there is no one to say any thing or take any action againest them?

i hope this complain will be taken seriously and GSRTC will take the proper action.


sandip rao
vadodara

No Refund For ticket Cancellation

I was Cancelled my ticket on 10 May 2012 , But Not Refund given By GSRTC

Ticket Detail Related My Journey

PNR Number: G2760222
Journey Date: 11/05/2012
Journey From: AHMEDABAD
Journey To: SAVARKUNDLA
Trip Code: 0615BPNGRSKDG47
Departure Time: 06:49 Hrs.
Class: GURJARNAGRI
Pickup Point: NEHRU NAGAR
Service From: BAPUNAGAR
Service To: SAVARKUNDLA
My User-ID : chand.mesvaniya

I am very much warred about same.

Please do the needful.

Thanks & Regards,
Chandresh Mesvaniya
[protected]

I have booked my ticket on GSRTC online booking system through my ICICI bank card for AHMEDABAD to SURAT but due to internet problem my transacton was not successfull. My ticket was not booked but my account was debited with Rs.301.


Detail :


PNR Number: G2803822

Bus service: Ahmedabad to Surat

Journey Date: 18/05/2012 & bus departure time: 17:30 Hrs.

Amount: INR 301/- paid through ICICI bank Debit card.

GSRTC user ID: upasna



Name: upasana khandhediya

E-mail ID: [protected]@yahoo.in



Pls do the needful & request you to help me to get my refund as soon as possible.


Regards,

Upasana khandhediya

Dear Sir/Madam,
As earlier I have submitted complaint regarding the following details.. But due to no response from u for such a longtime,I need to remind the same matter..
I, Milind Bhavsar, want to inform you about my unsuccessful transaction regarding e-ticket booking.We were booking the ticket From Surat to Junagadh on 18/10/2011, after finishing the booking procedure we didn't get our ticket booked and Rs.309.00 was deducted from our Axis Bank Account.I request you to help me to get my refund as soon as possible. I did not receive any mail regarding my confirmed transaction or deduction of money from GSRTC. Kindly be needful in the matter.I am giving the particulars regarding my transaction details given below;

Name: Milind K. Bhavsar
User Id of GSRTC a/c: milind04
E-mail Id.: [protected]@gmail.com
File No.: GS89985
Transaction Details as given by the bank on mobile: PUR/GUJARAT STATE ROA/AHMEDABAD/181011/0
Date of Booking: 18/10/2011
Contact No.: [protected]



Thank You.
Milind Bhavsar.
Waiting for your reply....

Despite of my complaints at six times to GSRTC, neither response is given nor the money refunded

Under user ID - vktripathi, on http://www.gsrtc.in/GSRTCOnline/ website, I tried to book ticket on 10 Feb 2012 vide GSRTC reference No. G5157166 for journey dtd from SURAT to Radhanpur in Surat Rapar sleeper coach, the money Rs. 293) deducted by the bank from credit card but no ticket booked. The deducted money has been charged by the bank. Later on the ticket was booked under GSRTC ref No. G5157190 for which payment was done separately. Pl do needful for refund for deducted money for GSRTC reference No. G5157166 on 10 Feb 2012 for which no ticket booked.

VK Tripathi Ph - [protected]

hello sir,
i booked sleeper class ticket from e-ticket booking in that starting point was junagadh to baroda. i booked ticket for my sister.but in your faulty booking system i got sitting ticket.thare is no any mark in your booking system which can indicate that the ticket which we are booking about sitting/sleeper.and thare is one big fault also that the chart indicates in system is also wrong. so please improve and make better your e-booking site.


thank you
yours faithfully
hiren karia
shapur,dis.-junagadh

JAMNAGAR TO VIJAYPUR ROOT WHY CUTTING ANY TIME ????
VILLGE STUDENTS USING PASS AND BUS FACILITY ANY TIME 3 TO 5 DAYS CUTTING ANY GOVERMENT FUNCTION OR MANY TYPE FANCTION WHY CUTTING THIS ROUTE..
40 STUDENTS DAILY UPDOWN JAMNAGAR SCHOOLS, AND COLLEGES
20 TO 25 PASSENGER ARE DAILY UPDOWN

dear sir,
I was booked 3 tickets from dwarka to Ahmadabad for the travel on 07/03/2012 in GSRTc online booking .due to some inconvenience i was canceled my tickets on same day ie 07/03/2012.web page shows your ticket was canceled and you will get the refund rs624.i waited up to 9-10days but still i cant get any refund from gsrtc.there was no contact and customer care service in gsrtc online booking.please conside my complaint and do needful.here i am sending my details of tickets.

user id: jhosnp
NAME: ramesh babu
PNR.NO: G2472632
TRIP CODE: 1900DWKAMJSLP15

Hello,
I am Trupal Patel From Mehsana working in Tata Consultancy Services as Java Devloper.
Once i have booked my E-ticket for Mehsana To Morbi Gurjarnagri but when i went for trip that time Express bus comed and it done more than 5 to 10 times.
Trip Code :0745AMJMRVGJR47
Via Route Dept. PLN,SDP,DHG
Time(at Passen. Origin Point) :11:15
Service :AMBAJI
Start Point :AMBAJI
Origin Destination :MORBI

same returns trip also.

The GSRTC Bus scheduled to depart from Baroda at 9.15 pm on dt 10.3.12 -Namely SLEEPER COACH VAPI- KESHOD- is not still NOT READY to depart from platform till the moment of complaint i.e 12.15 am dt 11.3.12 The reason is technical fault in Bus vehicle and the staff is engaged in bringing and replacing broken pipe since last 3 hours. NO INFORMATION FOR DELAY TIME/ NO REPLACEMENT WITH SPARE VEHICLE since last three hours. The passanger planning for next working day for specific schedule / IMPORTANT BUSINESS MEET is suffering lot .
Does GSRTC not have a single spare vehicle to put in service ?
Staff on duty at 11.30 to 12.30 at inquiry behave very rudely and not giving any information regarding the optional bus service in personal as wel as on telephone.It is requested to pl take action against this staff for not performing duty as per norms to the public.
Passangers have to cancel their trip after suffering at Vadodara ST depo for three hours. - Have to undergo for a lenghty process of refund of E-ticket. and have to bear loss of sleep- next working day , trip and money. Who is RESPONSIBLE for this irrecoverable loss to 52 Nos of passangers.
It is humble request to Govt of Guj instead of praising and publcity funda, pl take action on employee of GSRTC vadodara on duty in public interest. and take remedial action for delyed bus service