Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I had booked following tickets from bhuj to rajkot & rajkot tyo junagadh for 14.08.2014. From bhuj to rajkot, in mandvi-rajkot gurjarnagari & for rajkot to junagadh, in mansa-somnath gurjarnagari.
The bus from mandvi to rajkot came late by 15 min. At bhuj. Bus was 'express' instead of 'gurjarnagari'. It reached at rajkot at 12.20 am of 15.08.2014, instead of 21.20 pm of 14.08.2014.
Due to too late arraival at rajkot, i missed my next bus to junagadh due to 3 hrs late. I had purchased tickets by considering 1 hr. Gap between two buses.
I have to travel by express bus with my family in standing position from rajkot to junagadh & i reached 3 hrs .Late from original planned time.
I suffered three types of difficulties.
1. Express bus instead of gurjarnagari, therefore seats were separated, family has to go seat in different seats.
2. My money for next bus was totally washed due to missing it.
3. I had to travel in standing position with my family in mid-night journey,


I can send ticket proofs and gsrtc timings proof, if required.

Respected Sir,

Myself Bhupendra G.Vaghela and I am here to inform you about the refund of my m-Ticket cancellation held on the following dates: 17th July 2014 and 18th July 2014, the refundable amounts were Rs.980 and Rs.922 respectively ; with the trip code :2000PANDIUEXP51 and PNRno:G6957692 ; the amount of these cancellation has not been received till today's date[25th August 2014] .

I hope this information may help you to know about the reason for which i have not received the refundable amount .

Below is a screen shot of the booking history of my account, which says that the tickets have been cancelled ; but I have not received any kind of refund in my bank account ... According to GSRTC one receive their refund around 20-21 days, its been a month till I have cancelled the tickets...

I am looking forward to help from your side ...

Hello Sir/mam, I have Booked My E-ticket For Ahmedabad To Damnagar, in BUS ROUTE Bapunagar to Gariyadhar on 25th August, 2014.But Transaction was failed.I have Phoned on your Complain number They Told me that u will Receive your Refund in 21 days but Still Toady, 22th August, 2014 I haven't Received it. So Plz Take Seriously.and Refund me as fast as Possible... My Username of GSRTC account is :- DARSHAN-87 Thanks.

p { margin-bottom: 0.25cm; line-height: 120%; }


Hu KALOL thi chu
ane kalol taluko lage che and dist.gandhinagar lage che, Maru Naam
Girish Solanki 6e. Hu ek dar roj up-down karto ek musafar chu pan
hamna 20 divas thi amne bus ni khub j taklif pade che, karan ke
morning ma (8:00am)MEHSANA – SARKHEJ BUS stand upar ubhi rakhta
nathi ane kyarek koi utarnar passengar hoy to proper stand par ubhi
rakhta nathi ane stand ni thode agad-pasad ubhi rakhe 6e ane biji
babat ae ke bas khali hova chata pan ubhi rakhta nathi karan ke amuk
mehsana passengar ni Dosti driver jode hova thi ae na pade aetle
nathi ubhi rakhata ane emno koi pehchanvalo hoy to Road vache bus
ubhi rakhi ne laile 6e ane badha Driver ni cabin ma baise ne driver
jode hasi majak ane masti kare 6e ane MEHSANA – SARKHEJ BUS ma
LADY CONDUCTOR hova thi kai boliye tyare aem kahe 6e ke hu tamari
complain karis ke tame badha mari majak-maskari karo 6o Have tame j
kaho ke ame su kariye ane hu tamne namra vinati karu chu ke kaik
action lo ane ame 10 to 15 passengers badha job vara chiye time par
office javanu hoy che pan time par pohchata nathi amne savaer khub j
taklif pade 6e ane middle class na hova thi buspass use kariye chiye
pan mostly amare bhadu bhari private Vehicle ma office pauchavu pade
6e . So Please take to Stick action for Driver and Conductor.

Bus went 10 minute early from its time.
Respected sir,

My Ticket details

PNR Number:G7170376
Journey Date: 18/08/2014
Journey From:PANELI
Journey To: AHMEDABAD CENTRAL BUSSTAND
Trip Code: 2131JJPUNJEXP51
Departure Time: 21:45 Hrs.
Class: EXPRESS
Pickup Point: JAMJODHPUR
No. of Seats:1
Platform No:2
Service From: JAMJODHPUR
Service To: UNJHA

As mention above bus departure time is 21:45 and actually bus went at 21:30 from Paneli. So bus went 10 minutes early from its time.

Sir, I have suffer for this and finally i was traveled in private bus. I contacted to jamjodhpur bus depot but at night nobody received my calls.

Please refund cost of ticket + calls rate i did + i was suffered for this schedule + transportation cost + Due to I was late in my duty in next day etc as per rules and regulations.

Sir, i am waiting for your response.

Thanks,
Vimal Dhaduk
mo. [protected]
email: [protected]@gmail.com

I picked the bus from Ahmedabad central bus stand for Indore @ 07.30 a.m.(Bus Detail- GJ 18 Y 8413) to reach Dhar, a mid station before Indore. Now 6.45 a.m was the actual time for departure, but it departed @ 7.30. and 16.20 p.m is the arrival time for Indore. But @ 16.20 p.m it is just near around Rajgadh which is 104 km away from Indore. and the problem is its Express bus but still its speed is near about 20-30 km per hour. Driver said this is speed limit set by authority. Even driver and conductor both are not in uniform. There is nothing left in First Aid box. Complain box is open and there is no lock over it. And driver said "they got only 5000 salary aur 5000 me jaan loge kya". Conductor's behavior with other passenger who are complaining for the same reason is also rude. Now as I have some argument with driver about the speed, he told me this bus will not go dhar and he will drop me to bypass road from Dhar, while in morning conductor told bus will go to the Dhar ST stand. See I live in Madhya Pradesh and this my first experience with Gujarat ST and may be the last by looking at the pathetic service.

I booked ticket for saputara and pickup point was mentioned CTM-Expressway, bus timing was 11 pm departure time from central bus stand.. I reached CTM busstand at 10.30 but my bus didn't came. Tried to contact geeta mandir busstand, all were not reachable. Waited till 2 am, my bus didnt come. Hate GSRTC service. I want my refund!!!

GSRTC buses, which is coming from south Gujarat has not allowed to picked up passenger from Makarpura new ST depot situated in vadodara due to no fair listed in their ticket machine even after informed all south Gujarat's ST depot by vadodara depot. Due to this reason people are suffering to get the bus from central depot.

I am harshad dalal working in corporation bank kadi branch .Me and others staff of various companies staff is doing daily updown from ahd to kadi st bus at 8 to 8:15 am towards kadi on this time only one local bus availabel to kadi, our complaint is that bus no.Gj-7008 ahd to jotana bus via kadi late up daily undue delay for thier timing.Bus conductor name khodabhai behaviour is not good towards the passenger and rude talking with passeger. In bus depo after bus has just stare and.Even passenger is very closed to the bus he is not open the door the st bus and closed the door even passenger run away towards the bus.He is not taken a change for rs.1 to 5 rs.To passenger and frequently deny for the change.And any question is arise to them they are talking with very loudly and warn for stop talking to passenger.One time we are going to complait against him to kadi depo incharge officer.Controller is talking with us a very rough language and st driver ramesh bhai talling him to get out and warn to fight and beatan us.We are request u that take proper step in this regards.

Dear sir, I am daily Up Down jahalod To Godhra and Godhra to jhalod. Pls Note My Complaine .Godhra To Jhalod (Local Night)Bus Time 06:15 Pm But Bus Rout cancel Any time .Late. Driver Not availabal.Bus not Availabal .Break down .many reason shows Countroler.many passenger Apset ...So Pls This bue right and Regular...

Dear Sir, i have post the complaint for Dehgam (Dist.gandhinagar) bus depot. Last three month i faces this problem but not any complaint for HO. but this time is over in mind. GSRTC Buses running on Dehgam To Ahmedabad route are not stopping local, specially MODASA TO Ahmedabad bus driver at GEB bus Stop.This thing is happening since 3 month.Please take a look on this matter.Because we are having very much trouble & not any action for dehgam bus depo. pls. sir i spaecially request. From, Bhavesh Panchal +91 [protected]

Hi, This is to noted that in gsrtc all drivers using mobile while driving bus, as its an subject matter of sequrety or charging rent as high of super express, This bus is disa to thard & driver is using mobile since last half and hour Call is continue

Dear Sir, Greetings...!!! As per the subject i had booked ticket of Vadodara to Ahmedabad dated 25/07/2014 ticket was not booked and Rs. 434 was deducted till 29.07.2014 refund is not received for the same. Traveling person Hemant vyas Rahul Patel Please do the needful as soon as possible. Following is my mail id please revert soon [protected]@gmail.com

Dear Sir This to draw kind attention to GSRTC authority that there not just a single bus service of GSRTC from Nadiad to Palitana & to Bhavnagar, as there are lots of Students are traveling as well as jain people visits Palitana regularly. It's our request to start at least one or two bus services betweem these destinations. Presently all passengers have to either go to Ahmedabad or go to Tarapur for the bus service, which is very difficult, particular for the aged & disable passengers. Expecting kind co-operation in the matter. Thanking you Bhagirath Trivedi Nadiad [protected]

Dear sir,
As per subject. In Mehsana bus, there is very long que for getting buspass. at the offfice only one window to get pass.
Also not sufficiant staff for this section.For getting buspass, student has standing in que 7 AM to 3pm . Today nobody has time, Mostly for student who is future of our country. This is my personal request to creat new window . for buspass.
GAURANG OZA

I have booked a ticket by gsrtc official website as on date 19/05/2014 Journey date 19/05/2014 from gandhinagar to surat, but, at a journey time, sleeper coach bus cancelled due to some technical problem, and conductor told me, your e ticket was automatically cancelled, now you get new ticket and do journey in express bus, your e ticket money will be credited in short time in your account, but till this date money was not credited in my account so please checked it and do needful for this.

Thanks & regards,
Pratik Patel
Ticket booked date : 19/05/2014
Journey date : 19/05/2014
PNR NO G6667843
Amount : 237

Hello, I, Dhaivat Shah had booked a ticket from Surat to Ahmedabad central bus station on 1-6-2014 in AC luxury bus @ departing from surat @ 1.pm.. My PNR no is G6764295 and trip code is 1300SRTABDAC44 with OB reference no. GS1061453. My seat no. was 10.. Due to some reasons the bus was cancelled and Í had to buy another ticket of VOLVO bus departing @ 2.30 pm from surat.. I have not got any refund for that Cancelled bus...So kindly refund me the due amount..
Thanking you in anticipation..
Dhaivat Shah..

Dear all, i would inform u and complaint that as morbi bus no.7086 is departure from devgdh baria at 8:00am andt toady this bus is not stop to pick up passengers at old ice factory chowkdi and this is happen every time and every day and exept only this morbi bus every bus is stop bus to pick up passangers but only morbi bus not stop at old ice factory stand and also not stop some times at adiwasi chowkdi. we are up down every time face this problem and not managed our office time. me mr dhaval and my neighber mr dinesh is also face same problem... we have faith in gsrtc services but some this kind of experience of passengers make image down of gsrtc... request you please give solution for this matter .

Sir, I used to up down from ahmedabad to vadodara by express bus and the fare for that is Rs.114 and for that people give Rs.115 and more but the ticket vendor officer seating in the ticket selling counter does not refund Rs.1 saying no change or no chhuta. this happens both at vadodara and ahmedabad ticket offices.This is a complaint kindly do something for people hardworking earned money.

E regular bus ( Ahmedabad To Varna ( Via- Anand nagar, ujala, changodar, bavla, Dholka) )
E Regular bus

ahmedabad to varna night bus bahu j aniyamit thai gai che. jethi kari ne musafaro ne bahu taklif thay che. ek week ma 3 var
rout cancel karva ma aave che. Saturday night sunday savar ma sunday night ma and monday savar ma bus aavti nathi aathi service pass hova chata bhada bhari ne dholka aavu pade che aaje me comlain book ma complain kari che complain no 75172 che and bus na aava thi changodar thi varna java ma bahuj muskel thay che depo mathi vyajbi javabo malta nathi jethi aa bahu moti samsya ubhi thai che . to aap shree ne nambr vinnti che k aa problem no shotout lavo.


Regards
Rana hitesh
Mo [protected]