Haier Appliances India Complaints & Reviews

We have purchased 43" TV on oct 2020 and within 3 month it fell down from the wall as it was installation issue by the Haier . Now they are not supporting us and demanding money for replacement . No one is co-operating with us, no one of haier customer support is helping us . Very poor customer service. Zero customer satisfaction. I just want my Tav to get replaced as this was not our fault . Kindly help us

We purchased Haier 55 inches TV from sathya showroom from kelembakkam on 7th April 2018 with 3 years warranty.
Past few weeks there's some issues with the TV showing some lines on top of the screen and also a slight colour change then I tried calling customer care to book a complaint on 5th April 2021 but the problem is the call was getting disconnected in a half a way while I was talking and it happened frequently 2 to 3 times and they don't even care to give me a call back and one who attended the call said that there is some server problem, you can also check the call records. After that I informed the showroom and they booked the complaint on 9th. Now the technician is saying that there is a problem with panel and i need to spend money of rs30, 000 as my product is out of warranty.
My concern is why should i need to pay after i tried reaching you too many times from 5th April 2021as it was in the warranty period.Really frustrated, I never thought that the quality of Haier TV would be this so bad that within 3years I will be in a position to replace it with panel issues. And never ever expected this kind of ridiculous response getting from Haier TV service team.
Kindly check the call records on 5th April
Ph.no.[protected]
C V Ramachandran

I have purchase d freedger for my commercial use purpose on date 04.07.2020 and the product is under warranty and i have faced problem with product that it not freedging items. so on primary stage i have register for repair service request on haier website.

my srvice request number is : HI[protected]

After submiiting my request successfully . today i received call from haier technician ( contact : [protected]) he said that first put me detalis about product poblem on my wahtsapp no. then i came to you for provide service. otherwise i will not come and he put his phone off.

i already given all details while submitting the reapair service request.with model no. and product deatils and purchse date of product. but instead of servicing us the technician tried to raise a dispute on me. and said i will not come do what you want do?

pls file my compalint against his miscommunication and provide further service as early as possible.

My indoor Ac which was purchased in 2019 caught fire in 2020, suddenly even after it was disconnected from main connection and I suffered a huge loss . When I contacted the company they refused to replace the product and said that it was due to my electricity, but if it was so why my other two Ac did not got effected . I asked them to replace the indoor Ac but they refused, even the vendor who sold the Ac did not help me

Hydraulic system tut gaya hai aur kam Nahin kar raha hai

Pathetic service provider

I made a compliant about the Haier refrigerator, the first compliant number is ct[protected]. The service engineer came and examine the fridge and told that the issue is with Gas lock so other team will come and resolve it. And the above mentioned SR has been resolved with out my knowledge.

So i called the customer care given by service engineer ([protected] - dont know the name of the person), when i ask why the SR has closed. He replied we closed the ticket and when the engineer is available we will re-open the ticket. I dont think so this is the actual process if so you people have to update the status before doing such things.

Also when i ask why you dint update and what you peoples are doing, he replied rudely and said i dont need explain what i am doing. he is speaking irresponsibly and said engineers are too busy and they will come when your turn is come.

I really felt bad experience interms o[censored]sing Heair product. And sure i will not use any Haier product in feature and will not recommend either to others.

Sound problem

Hi,

My name is Amruta Sulakhe and registered mobile number is [protected].

I had purchased a Haier AC from Croma, while the product had a 1 year guarantee and also provided 3 service for 1 year. I had received a call from Haier customer care for booking a service before free service expiration. But Haier people does not show up on the date I booked the service, and now they are asking me to pay for the service. As I had already booked the service from my end, why should I pay for the service as they don't show up. I would like register a complaint against Haier for providing misinformation, also for not providing with the services I was entitled for.

I made complaint through net for repair of my washing machine Haier make. one of your official call me through his Mobli No [protected]
confirming that complaint will attended shortly. Mechenic Namly
Gudden Kumar Mob No [protected] attended the complaint, after checkin g informed that two components required to be replaced
for Rs 3, 250 plus Rs 300 service charge.

We have made the payment through PTM([protected]).with the assurance that they will the bill through my e mail ID r.[protected]@hotmail.com.

since then I reminded on mobli No mentioned above but no avail.

It is requested that bill may be send to me on priority.

Price of replaced parts may be confirmed

Regards

R K PANT
B-233 sector 19 Noida UP
Mob [protected]

I have haier washing machine & few days back its stop working properly so i call service centre for that he came & saw what happened in machine he charged 450/-rs for same & suggested that your two body parts needs to be changed so i ordered upper Case cover & circuit for 2300/-rs but when they came to fixed parts the body has no instructions sticker not any company lebal so i want that instruction lebal with digital display like while I purchased the new.

Remote battery life 0nly 20 days.

Your haier refrigerator advertisement was abused Indians .you think is the India reverse.you think all things going in india is reverses if you not stop that advertisement I’m going to complain against your company . We Indians proud be Indians don’t insult india.

Haier laundary at sgt university, budhera, gurugram . payment was done but still machine did not start. for order no[protected] then after waiting for 20min i had to cancell order, and made new order on another machine. i want the refund .

Executives are frauds they are selling labor AMC in stead of warranty

We are feeling worst about the service the product which we purchased a year back. We got a damage piece as per the service person. We have purchased it for 45k and till now we have spent 10k on the repair. We have again raised the complaint 20 days back still the service for the refrigerator is not. If this is not solved in next 2 days, we will raise a complaint in the consumer court.

We need a replacement of the fridge or we need the complete service of the fridge with new compressor and the part replaced.

I booked a issue with Haier washing machine and the agent came and he said that seems to be e n issue with the motor gear and dismantle the washing machine it's going to be e more than a week now it the issue is not sorted and all the people who involved in this have switched off their phone and did not get back to me at all and my washing machine is this Mandel and we didn't wash the clothes for a week now please take this issue quite serious and kindly escalate this and get my issue sorted immediately right now thank you.
Regards,
Jamuna
[protected]

I purchased a Haier 48 inch TV for Rs. 25000 on Dec 13, 2019 on offer. Later 6 months o[censored]se black spots started appearing on the left side of the screen. So I complained at the agency, Attinkara electronics where I purchased the TV.

The agency did not provide a warranty card, when asked about it, they told me the purchase invoice is itself is the warranty. Any how I also have an extended warranty of the agency itself. So the warranty was like 1 year company + 1 year agency.

After complaining, they said they'll look into it and will send a technician but no one addressed the issues.

Again when the no. of black spots increased, near to the end of the first warranty, I complained and after 4-5 days the technician came to our home, inspected the TV and said it was dust. They have to take it to service center.

They picked it up after 2 weeks, after another week I received a call from the service center saying all is well and will deliver it after 2 days. Nothing happened.

After 4-5 days, I got a call from the service center saying TV is not repairable and the parts are not available. So I have to Rs.9500 for a new model TV as the production was stopped for the model I purchased. I refused because having to pay rs 25000 for 1 year was unacceptable.

One month passed. So I sent official complaint letters to Attinkara electronics and Haier regional office. After 3-4 days, received another call saying if I pay Rs.2500, I will get a brand new model. Again I refused.

Then they said they will a deliver another same model TV but would only provide service warranty for next year and will not have replacement warranty.

For a TV that have stopped production and parts unavailable, what use is there for the service warranty.

Horrible service, horrible experience and rude customer care people.

'

Hello Sir,
I m tired from your Haier bcz it's not giving proper cooling. I m mentally disappointed due to yr product.
Plzzz return me my money with interest and take your product back.
I dont want to use it.
Thnks.
Justin Shah
Address:- B-203, GMERS General Hospital Staff Quarters Gotri,
Vadodara-390021

Mobile No. [protected]

Date Of Purchase:- 26 March 2019

Product Model No:- Frost Free HRB-4304 CRJ-E (Red Jasmine[protected]

Hello Sir,

I m Not Satisfied with yr Haier Refrigerator.
Bcz its not giving proper cooling.
Frequently i hv filled up Gas but Gas is leaking out after few Days.
I m tired with yr Product.
Psychologically i m frustrating due to this Product.
Plzzz return me my Money and take your Product.
I don't want to use Haier Refrigerator.
Details is below

Justin Shah
Address:- B-203, GMERS General Hospital Staff Quarters Gotri,
Vadodara-390021

Mobile No. [protected]

Date Of Purchase:- 26 March 2019

Product Model No:- Frost Free HRB-4304 CRJ-E (Red Jasmine[protected]