Haier Appliances India Complaints & Reviews

To whomsoever it may concern,

With deep grief and disappointment i have to say that i am really very sick and tired of the double door refrigerator that i own of haier brand.
Since the day i have brought this refrigerator at my house i and my family are suffering to the core of frustration.
From the beginning itself there was a lot of problem with the cooling of the fridge. It never gave the cooling that a normal fridge would otherwise give. All the food in the fridge would get spoiled most of the time. But due to lack of time and observation i could not judge the main reason for the same and thought it would be fine by itself and could be just a matter of climatic change or something.
However when the problem continued for long i had to make a complaint to the service centre at Mira Road East about the same. They send their technician for locating the fault and said it was only a matter of temperature control settings and did something with the temperature settings and left saying that now we would get the proper cooling. But even after days passed the same old problem of cooling continued and we were back to square one.
Then i again made a complaint about the same thing to which they said they will again sent the technician. One day when i tried to open the door of the fridge i cud not manage opening the door with the normal pressure used otherwise for opening, so finally i had to apply little more pressure than normal just to open the door and it opened finally pulling and breaking / tearing off the rubber also known as the gas kit technically. Then somehow i managed to stick the rubber temporary with a celotape and run the functioning of the fridge till the time the technicians arrived. When the technician came he said that there was ice formation of one of the parts of the fridge due to which the cooling of the fridge was not good enough as that was choking the air vents in the fridge, he added that he has removed the ice from over it so now it should give you the proper cooling. But the same story repeats again and again and again. Even after days and months the same problem continued. However i had lost patience by now and told them that if this time they will not give me a permanent solution i might have to take this matter ahead. They again sent their technician for survey. This time for a new story again . They said that one of the internal part of the fridge which was a kind of white colour thermocol kind of was damaged because of which was this regular problem of cooling. When asked which part they opened the part from inside and showed it and when i asked this doesn't seem to be damaged, they clarified me that some kind of pasting on that part had come out and due to which air was passing through the passage where it shouldn't and ultimately disturbing the cooling of the fridge.
I asked them first how cud this pasting come out if it is beyond the reach of any individual bare hands so the changes of the wear and tear of that part during the usage by different members of my house was impossible as it was an internal part which is not accessible. So i estimated that it cud be the manufacturing default at the time of purchase of the fridge and possibly that could be the reason for not giving us proper cooling since very long or can say from date of purchase.
He said it cud be a manufacturing defect but since my fridge was out of warranty it would be chargeable to an extent of approximately 1300 rs. i told him to order the same and get it fixed to the earliest as i had a 12 months old baby for whom we had to store milk all the time and it was becoming very difficult. They said they will order and the same will come in 7-10 working days.
Days and weeks passed but i had no reverts from the service centre and when called they said they have ordered and the part is in transit. I had no option as all my day to day food was getting spoiled everyday due to non cooling and a lot of food and indirectly a lot of my hard earned money was getting wasted.
I finally had to order a temporary fridge from a retail store on rental basis till this wasn't rectified/repaired. I had to pay 150 per day for it and finally till the time my fridge was repaired i had to keep the rental fridge for almost 28 days and had to shell out 4000 to the fridge vendor after a discount of rs.200 from him. I was super pissed with such a treatment and service of a brand like Haier. However after listening to my problems faced they didnot charge me a peny for the new part that they replaced and THANK GOD that this this finally my fridge was ready to use like.
I and my family were very contempt ed that the long term recurring problem has been resolved and for sure it was this part which was changed this time which was not proper and was causing the cooling problem from day one. At the time when the technician was leaving my house he said that he would come back and change the gas kit for the better functioning of the fridge but till date he never came back its been months by now.
BUT NEVERTHELESS THE BRAIN STORMER WAS YET TO ARRIVE for me when like other days i tried to open the door of my fridge and it suddenly broke apart from somewhere and the door edge directly feel on my forehead near eyebrows very close to my eyes(shared image also) hurting me badly and for some time i was out of my senses and somehow manged to hold the door as it was extremely heavy and feel down with the door hurting my back. I was on bed rest for a couple of days due to the ### on my back. It was a very close save for my eyes and i am very thankful to God that its saved.
I cannot imagine my wife or my mother or my senior citizen father in my place of accident the situations could have been worse. I don't understand what kind of cheap material or fibre are the haier company using for their products that without any warning the main door of the fridge breaks apart from the hinges area and falls on the consumer.
I also had a mark of blood clot of my forehead where the fridge fell and the mark remained for almost a weak with immense pain. Now i have complained it to haier they have sent their technician and have told that they will get the door changed on chargeable basis and that too it would not be the same door as it was the first of its kind incidence and they don't keep spare of doors and since it was an old model(2 years back) they will replace it with the new model door that they have.
After a long follow up with the Mira Road service centre who had told me that the new door has arrived and will send the technicians to the earliest to fix the new doors, no one has yet turned up at my residence. Even till Yesterday ie 06th August 2019 he had promised me that by 5 pm the technician will arrive at my house of which i have a confirmation mobile message from his number also but no show.
First when i spoke to the service centre they said i might not have to pay for it but now they say i have to bear the door charges of approximately 4000.
I am unable to understand that is the company itself so late back and takes its clients for a dam or the people at the service centre are least bothered. Whatever it might be it has taken a good toll on the reputation and goodwill on the company name.
I had bought this refrigerator by being attracted on the appearance and believing on the brand name but very unfortunate and sorry to say me and my family experience with this brand was nothing less than a night mare. I hope the company understand the importance of the biggest Publicity in Market "Mouth Publicity".
Now i would like to ask the team of Haier or say to the founder / chairman / CEO of Haier Respected Mr. Zhang Ruimin that how do i deal with this sir. Plz HELP assist... DO i have to pay for the new door charges or should i be liable for something better for facing such frustrations from the date of my purchase or should i ask for my rights or should i ask for compensation.
Even If there is any one Responsible member or staff in Haier i expect a asap feedback. I Request i would like to speak only to the top authorities.

I had purchased a haier refrigerator hrf-2784prj-e haier s no : bl 0627 e 8p01 t3j30073 from sigma electronics, koyilandy, kozhikode distt on 19 february 2019. The refrigerator is not working since few days back. The authorised company technician attended the complaint and he expressed his inability to repair the machine.

In view of the above, may i request you to look into the matter and arrange to replace the same at the earliest.

Awaiting for your early reply.

We makes take the friz makes them 8 months no sound from months no sound comes from the last 2 monthes, we are already complaint the distrubuters but no result, plz rectify the problem, daily distubed that sound and headeck also coming daily, we have a smal baby also she is not sleeping night early about that sound, we are suffering daily pls solve the problem.

I. M. Enterprises, malad east attended the complain changed the p. C. British. Repair and pressure sensors but still the machine problem but now understand there is wiring problem. Already rs. 7500/- charged and now they are demanding rs. 4000/- which is incorrect. Please urgently resolve the problem. Several calls were made to the owner and technicians but it is unanswered.

New fridge purchased from value plus mahanagar lucknow is not working properly. Docno svmngst[protected] dated 03/06/2019.
We complaint at the service centre. They immediately attended the complaint. But they could not rectify this problem. We then complained at the value plus managar. Same technician was sent and the problem remained. However their another technician came after a day and he tried to do his best. But the problem persisted.
I think that fridge has to be replaced with new one. We request the concerned authorities that this complaint should be resolved immediately.

Dinesh chandra srivastava
2 maiji ki bagiya
Bara chand ganj
Kapoorthala
Lucknow
Mob no [protected], [protected]

Based on good quality product reference given by Usha Agency we purchased Haier company manufacture fridge on 15th April 2018 and later 1 year we found crack in body panel which clearly manufacturing defect. We did complain in Usha agency and shown photos of crack, agency agree its manufacturing defect and give confirmation for replacement of Fridge. Agency book complain in Haier company and based on complain Haier company executive visited site. Executive behavior was not good and directly told company will not give replacement and will provide temporary solution which i denied. I inform temporary solution feedback to Usha Agency and they said will talk in company. And now Haier company and Usha Agency is denying to give replacement against damage product. Please i request you to take necessary action on both agency and require support to get replacement against damage fridge.

On 28th august 2017 me bought haier android tv le42u6500 a (G) from st george eletronica pvt ltd vide bill no ktbc152.

Later in august 2018, a vertical line appeared on the screen. Raised a complaint (No co[protected]) - service engineer inspected the product and reported that complaint is at led panel, as it is in warranty period i got a message that i will get a fresh product.

But still now they didnt replaced the damaged product. Whenever i contact, they are saying the product is not available. Its more than one year now.

Really disappointed with your product and service. Bought ac a year back and raised 5 request in 2 months for cooling and sound issue. Problem started since it was in warranty. Paid 2k just a week back. Request no. Hi[protected].
Please solve the problem.
Here is a list of complaint numbers raised in 2 months-
Hi[protected]
Dl[protected]
Hi[protected]
Hi[protected]
Hi[protected]
Hi[protected]
This is not the kind of service we expect from it brand.

My haier automatic washing mashing got dead on 19.6.19. I have complained for re store
no one visited between 24 hours. i again complained on 21.6.19

This is too much
My sr no is PT[protected]
I am deciding that i should file a case against company in consumer court for cheating costomer in the name of bad service
bad service always effect communistsddddcsfgkma indicatsanctlcaruopplhdsawe i will filre case in consumer cour or either in high court for bad services.
other companies provide faster service than haier
i am gong to issuebnpress release for this type of character to costomer
i will also fie companies before TRI or Governments of India
last chance for do your work properly or otherwise i will go u

Dear Sir,
We have purchase new Haier refrigerator Model No:HRD1955PWG-E, CAPACITY 195 Ltr Dated:[protected] from Mass Marketing, Asansol, Dist : Burdwan, West Bengal one of your Distributor. From starting to till date we are facing problems( Water leakage form back side, Body having dent signage, inside also water leakage).
We continuously taking the matter/problem with Distributor ( Mass Marketing, Asansol, West Bengal).15/20 times service person comes but they not able to resolve the issue.
We are facing a lot of problems.Request you to pls look into the matter on urgent basis.

Bill attached below.
My Mobile No:
[protected]/[protected]
Yash Raj Singh( Munna Singh:

We buy Haier 1ton AC in vasanth& Co sholinganallur, Chennai. From the date of installation the AC is not cooling. We make a complaint and one service engineer came and tell some gas leak s there, that he corrected it hereafter it will be fine. But the cooling is not happening on the same day itself. Now we make a another complaint before 3days, but no response from service side. Please replace the AC and give me the new one. Because it not at all work for a single day.

I purchased 42 inch haier TV from Shubham enterprises waidhan, Singrauli MP, and shopkeeper assured me to install quickly but it's late to install aswell as not connected to the person who will execute the job .I thought as there is no service centre and customer care service available at Singrauli, my problems will not be solved.See the matter and try to send the service man to install the TV by wall mounting . Thanks.
Dr Ishwar Chandra Manjhi
[protected]

I purchased an Haier 1 ton AC on 11.05.19. Since its installation, I found it consuming lot of electricity even though its a inverter AC.
I made oral complaints to your service centre here in Trivandrum but without any solution. The technicians came and went, four times, but they didn't know what is the problem.
I am requesting to you to send a qualified AC technician at the earliest to solve the problem.

We booked AC about 3days ago from rimpy showroom jalandhar Ac company is haier, there are jst haier companys machinery .Whenever we called them for fitting they just tell us our man will come, bt no one is coming.and when we go their for booking on that day, they were very irresponsible and their client handling is very very bad.they just do own work and talking to each other all the time

I have purchased a refrigerator on 4th january 2019. But now it has stopped working. Fridge cooling has stopped completely. The concerned service person checked and said the gas got leaked and hence cooling got affected. We need to refill the gas frequently whenever we face this issue. Its been only 5 months [within warranty period] and we have already started facing issues with this brand. I need a replacement with a better model and guarantee that i wont face any such issues in future. Please take immediate action asap.

My two door haier refrigerator was pulled out a month ago for repair by service center in tanyag paranaque philippines. The freezer is not cooling normal so i have it repaired. It is now a month since it was pulled out and the feed back i always get from the service center is “ it is still under observation”. I dont understand why it will take a month or maybe more to repair a unit of haier. Poor service? Just asking.

Hello sir /madam
My name is suraj bhan my complaints is about service guys
Yesterday one service guys has come and some parts has change for refrigerator but he is not give me any bill copy and our he says bill copy comes direct haire appliances india but not i have gave him cash 4900/- rupees this time he is not received my call and no reply his name
Is sehansha mobile no. [protected]
He is given me only bill no. Hs 5621
Plz sir / madam reply me

In 1st day engineer mr faisan quideri (M-[protected]) comes to my house fitting my ac, not instructed told me my fisting time closed, problem solved in tomorrow, i contact three days, but my problem not solve. Than 3days after a madam call me plz provide code (M-[protected]), i explained my problem, she told me sorry sir, our work is done. Till now my problem is same it is. Kindly requested to change my remote and why water is leaking in ac and drop in my room.

Dear sir,
I purchased a split ac from saibaba electronics, silvassa amounts rs.25500.00 on dated 29/04/2019. A problem is noticed like vibration occurs in outdoor unit. I am approaching to rectify the same to customer care. A service technician on dated 13th may visited and inspects and told us that such problem generally found in case of without inverter ac and we got the message on dated 15th may that problem is resolved. Again we are approaching to customer care for the same and again a service technician came and found that there are some problem in motor and fan. He again assured us that a service technician will come and the change the damaged part. After around 2 to 3 days a service technician who came for the first time came with old parts and try to install but we deny the same since we have paid for the new one. Your service technician does not have enough knowledge.
My concern that how your branded company haier cheat with me since i have been approaching you a number of times and my problem is remain same. You service technician does not have good knowledge and how you recruit the people since it is the matter of your brand.
I want to lodge my complain to rectify the same or else refund my money as soon as possible

Regards
Harikesh sharma
Registered number-[protected]
Address: flat number: a/304, sky heights, in front of ekdant square, ultan faliya, amli, silvassa-396230

There is a poor and pathetic service from haier,

Gas is licked from refrigerator and complaint raise on[protected] and still issue is not resolved. Service provider is not ready to solve the problem before[protected]. How family can survive without refrigerator for this duration. Immediate solution is expected, if not will complain to higher authorities.

Also please share nodal officer’s id for to take it forward.

Sr is pu[protected].