Haier Appliances India Complaints & Reviews

Sir maine HRB 3404 model nu refrigrator buy kiya 36000 main. Vahi model mujhe 31500 ka best price se mil rha hai. Sir mere se 4500 jyada liye gaye. That is wrong. Abh koi soloution do aap. Distributor keh rha humara price yahi hai. Sir hamne bharosa karke apko product first time buy kiya per yeh worst experince rha humara. Abh aap btayo hum kya kare abh

We had purchased haier refrigerator by 27 - december-2018, but after that we found that the colling process is very slow and as company is always declared that 1hr ice magic program also in feature but i never found it in. I had complained for it to haier and the engineer was visited to my place, as per him some gas issued he recognised in the same. But please explain why we accept this demage peace and why we need repairing to our new refrigerator... We actually need replacement for the same.

Hi, i purchased haier refrigerator about 8 months ago. This fridge stopped cooling about 15 days ago and since then we have been facing pathetic experience dealing with the customer care and their technicians. Till now, my fridge is not being repaired completely even after raising the service request 4 times. My last sr number hy[protected]. If you cannot solve the problem in next 2 days., pls take the fridge back and return my money.

The water from the ac is leaking inside the bedroom. Had complained in october 2018 and got it temporarily rectified but now again in march 2019. We purchased it at cmm arena, retails pvt. Ltd., margao goa. On 24/4/18
The technician named mitlesh came on 15/3/2019 and left the repair incomplete, later another technician named imran came over on 29/3/19, he too left incomplete and promised to do it by 1 or 2nd april., but till today which is 3/4/2019., no news form the concerned person. Please help me resolve it.

Hi, I had repaired my Refrigerator vide SR no. CG[protected]. It was attended to in January 2019. My initial problem was decreased cooling in lower compartment. Few components were changed and it was supposed to be repaired. But the problem persisted, rather it got worsened. Then I was advised to keep the fridge out in sun, a very weird demand, but still I complied. I kept the fridge in open for about 10 days. And when I used in again, it was the same story. In the lower compartment, there is absolutely no cooling. Even one of the part is kept out by technician since last month or more. So, effectively I have literally wasted my money on the repairs carried out by your company people and it is mental harassment. Your company people are not receiving the calls and if they do, they just give empty promises of coming next day but they never turn up.
So, I now want my money back spent on repairs which never took place effectively. I have had enough of false promises and am really tired of running after your company guys.
Else I will be forced to approach consumer forum, for the mental agony caused by your company.

I submitted a complaint for my haier double door refrigerator on 15 march19 as it stopped cooling suddenly. Engineer visited on 16 march and reported a faulty fan motor and replaced it with a faulty once again on 17 march, i reported the problem to cust care as after replacing the motor part it immediately stopped working so in other words problem remain same & i was charged for a part which i am not sure if that was the cause of the problem.

I reported the concern again to haier support on 17 march itself and a new engineer visited and committed that this fan motor is faulty and will be replaced with in 3 days. Its almost 9 days today when i am running without refrgerator and all stuff kept in the refrigrator is spoiled or drained, despite of raising the concern to haier india fb page as well, no satisfactory action taken. Worst services ever been served by any electronic appliance company. I was told the day before yesterday i. E 22 march that it will take another few days for the part to be shipped from haier, even i spoke to their service center managers mr azhar and mr roy for the resolution but those are as good as nothing. Very disappointing services and i stongly refrain people buying haier products. Planning to raise it shortly with consumer forum as well if no action taken with in 2 days on it.

Complaint nos -

Raised on 15 march - gh[protected]

Raised on 17 march - gh[protected]

Order#[protected] bought from amazon.
Delivery was done on 20th jan 2019 and the faults started 20th feb (Within 20days). Door is making cracking sound, entire refrigerator is frozen with ice on top of vegetables spoiling everything. Plus there is some kind of sound like flowing water once the door is opened. (Which is weird)
A complaint was raised against the product and after several follow ups haier sent a technician (That too a third party) who was asking for a visiting charge of 350rs who doesn't know a thing and wasn't able to identify the problem of the same. Obviously i didn't pay him.

I need the refrigerator exchanged or returned. This is sheer cheating by fooling a customer with a 24000rs product with a faulty product

Purchased 3 liter geyser from vertex agencies faridabad vide bill no.1419 dated 14/10/2018. The said product is leaking from element. And service center repair the same twice. Now again same problem occur and complaint no. Gu[protected] dated 25/02/2019. Technician inspected the geyser and told me to replace the element and take 5 to 6 days.
It is very unfortunate that such a reputed company product is fail and not giving service properly. Please understand after one month geyser will not be in use.
It is requested to replace the defective product on priority basis and keep company face.

M. C. Bhatt today at 1:00 pm
To
[protected]@gmail.com
Message body
Dear s. T. Service point responsible management,

With reference to the above regarding the repairing of our led t. V. Make haier invoice no. 2018/138 dated 05.2.2019 sent by you.in this connection we have contacted several times on [protected] & [protected] but no action has been taken by the receiver and only assurances given that the t. V. Will be delivered within two days but in spite of the continuous assurances, we did not receive our t. V. If the t. V. Is not repaired till now, please return our tv so that we may repair any other authorised service center.

We are a korean based multinational company and the tv has connected with our cctv relating to our factory premises at b-39. Sector-80, phase-2, noida which is very sensitive area. We are facing big problems without cctv cameras.

Hence, you are requested to please deliver our tv at the earliest so that we may send to another authorised service center.

Thanks & regards

M. C. Bhatt
B-39, sector-80, phase-2, noida

I registered complained for TV display, the Customer Care told me it will be done within 72 hours.

Technician visited checked the problem but was unable to resolve the same as some part need to be replaced.

Yes i agree it takes time to get the part but at least should have curtsy to tell the customer how long will it will. its been 10 days now no show.

Tried calling head, the replies are technician phone not reachable, i will check with our engineering team. at least inform the customer on time.

I request kindly look into this matter ASAP. I have been facing this problem since we have bought Haier TV. We have replaced the same part thrice now.

Very Slow service i must say!! Very Disappointed.

Hi,

For past two months we are facing this issue. We bought tv on november, within the next week we are getting problem like display screen suddenly turns to black and while we are switch on the tv, its in off mode only. We called the service engineer, he told it's a board problem we will change the board or we will change the tv for you. Still now we didn't receive any further information from thier end. Whenever we call them, they not responding properly. I don't know where to complaint now. I am so scared of this brand and their product now. Please do the needful.

Thank you
By raja

We had made a purchase of haier 25ltrv (M) on 21 oct 2018, from shri ganesh electric co., khasra no. 945, rithala, rohin ([protected]; [protected]), vide invoice no. Sg/18-19/586, with an assurance that this is a shock proof geyser (As is written on the outer box of the same as well) and the same was installed by evening (Id - dl[protected])
However, within days of installation, our whole water pipeline was having a severe electric current leakage (Is this the meaning of shockproof according to haier!!!) whenever the said geyser was switched on.
A complaint was lodged on 3 nov 2018 (Dl[protected]) and the geyser is still lying as it is - the visiting service person ([protected]) says the heating element (You see this a new geyser just days old) has burnt and needs replacement. On asking him about the quality aspect of the geyser he just said very casually that he is just working job and has absolutely no concern with the company or their products.
To end the story, our new geyser purchased on 21 oct, malfunctioned within days and still lying with the said defect with no efforts / support available from haier.
We are just left at the mercy and wishes of this service person (Looks to be an outsourced agency by haier) with occasional follow ups from our end with no results.
In my opinion, a road side brand of geyser would have been equally or better purchase option.
This is the first product ever i had purchased from haider, and i shall never buy anything again ever of this brand, after experiencing this pathetic product quality and the extremely useless service support.
I donot know where to go to get resolved my mistake of mis - believing into the product quality of this lier company (They write on their product shockproof, and you see, all the water pipe line gets electrocuted when you operate the geyser) fortunately no got injured in this incidence and proper care was taken to shut and plug off the geyser from the mains, immediately upon noticing this fact.
I would also advise my fellow consumers to take note of the above facts before deciding to go for buying a haider product.

Hi,

I raised the request for tv problem on 19th october 2018. The service engineer came to our home and checked the problem. They told us, need to change the tv. They checked board is not a problem. Also, they told to send the request otp, so that we will close it and create new request. So that, the new tv will be given and will take the further process. Till now, i didn't receive any update from your service engineer and i didn't get any message.

We purchased tv and fridge. On that time, they told us, we will do the service frequently.

Please check it and do the needful.

Thanks,
V. Nivetha

I have given water heater on 22/10/2018 to haier service centre jodhpur which is located at jalori gate for repairing and they told me that your water heater will be repaired and will be installed at your location within two days. They have not installed it till date. Water is heater is under guarantee/warranty period. I am calling continuously at haier service centre jodhpur they are not responding.

Dear sir

Please focus to my case [protected] led 9oct 2018 complent

Service is fraud to costomer the said toh your led is ok you ar pay to my bank urgent and your led delever to your home ow warranty rates to differrance teknistion visiting to my home he is said to your led is pcb faulty pcb ar new in led replece teknistoin confrm toh pcb rates service center 3000/- pcb costing 856/- service charge total 3856rs i am said to the ok
My led teknition said me advance 2000 rs
One weak timeing pcb replesment 15oct call from service center your pcb ready to head office currier to service center teknition come to my home intall to pcb my led but problem is not slove teknition said your led is service back to center is softwere condition and tommaro i am delever to your home then i am ok see u tommaro is no my led my home no call pickup no reply and 18oct calling for my phone maneger he is your led is your charges is 5686 and you will bi pay in paytm and then led delever to your home sir ples so many problem ples focus to case urgently the very bad service center and my laast condistion leagal from court i have all proof your service center plz focus this no to complent [protected] m. D lal

A faulty machine was replaced on the 6th of october 2018 for which installation was done on 9th of october 2018 after which we realized that the motor of the brand new replaced machine was faulty. So have been following upon this issue for the past few days. But all i get is to wait for a call from their service team which never comes in and their manager also refuses to answer calls.

Fresher is not working properly and cooling is not in good condition.
We had purchased fridge on 28th july 2018.
I want to make complain against the service. We have been requested several times through mobile customer care. Many people had called us but none of one has visited for the service, we had been using whirlpool fridge before for almost 10 year, we never faced any issue irrespective of product and service.
We feel that it is very worst service that we are getting.

Worst after sales services ever !!!

I have been a regular purchaser of Haier products and the quality was great. Recently i purchased 7 air conditioners. 4 of them have been malfunctioning since the first month of purchase, the brand new goods were repaired and all the adjustments were done to the machines after calling them 4 times.

Now the problems persists. The heads of the company in Bhopal have refused to change the faulty products saying that the center ( Delhi) does not allow us to exchange more than 1 unit.

Horrible experience . There is no phone number to call - the toll free number guides me to the same head of operations again and again and these people have already refused to replace the faulty pieces despite getting them repaired 3 times already...

There has been no interest shown by the company except for checking if the faults have been rectified.

I have lost all faith in this company .Be aware of these products.

Regards
Prateek kapoor
[protected]

1. Bought the refrigerator model - haier hrf-2783crg-e refrigerator serial no - gt[protected].
2. Got it delivered after 2 days.
3. After delivery we had to contact the service providers for demo and installation.
4. The technician turned by after 2 days that also after multiple follow ups as if now that u have bought... It is our duty to take the service and not yours to provde the service. After installation the person has been trying to convince us to get subscribed to the annual maintenance... What is this? Is this the way you treat u r customers? That only i[censored] do a annual maintenance u r going to support that too in the first installation of the product.
5. After fews days we saw the water was getting assembled on the edge of the top door and we lodged a complaint - ko.[protected] date[protected]Haier)
6. After 2-3 follow up, the technician turned up as if he is doing a service that we are not entitled to get and it is the great-fullness of the service center that they sent a technician. He came and saw and used a drier to blow and asked us to check for 2-3 days and if it doesn't work to give him a call.
7. To our bad luck and to continue with the harassment, the problem was not solved and after calling the technician multiple time over the phone for 2 weeks (Because everytime he used to say i am going to come tomorrow and he delayed), today the person said that i have to lodge a new complaint and then he wil come as the previous one has been closed.
8. After availing the social media to express our grievance, the technician had come on 23rd sep 2018 and provided a fix but it didnt work too and now as i have kept on complaining, the customer care is no longer providing any service.
This is just ridiculous. Where should a customer go with a brand new product.

My fridge is leaking water from bottom, service engineer visited on 24/08/2018 and i asked for a replacement as the bottom portion as well the rear cover is totally rusted and till date there is no response from there end and the senior of that service engineer shared a number with me who is area service engineer of haier (Mr. Malay maji) mob no:-[protected]. I have tried calling him many times but there is no concrete response from his side and i am facing a continuous problem as the water is always leaking and already 30 days are gone like this. I have tried several times calling at there customer no. [protected] but still there is no help as well. I have attached the tax invoice which has all the details about the fridge.
Hope i will get a response early.