Haier Appliances India Complaints & Reviews

I bought ac on 26/8/2015. From starting i had logged a lots of complaint about product but even a single time company unable to repair it on promise time. About 20 time in a year i had complained about ac. Most of the summer i spend with faulty ac. On 7/6/16 i logged complaint but company/service center rejected my complaint i think that this product will create a lots of problem so i extended amc of ac. But on 12/7/16 it again got faulty after all this i decided to ask company to replace my outdoor unit which is creating a lots of problem. Now company rejected my request they ask me to repair it again after 4 days. How many times i go through the repair and how many days i have to wait for a visit of technician. That's why i decided to replace the fault unit which will be the best solution for both i. E me and for company. By which i can feel cool.

Hi[protected] had been raised to repair the product under the comprehensive warranty period.
After visiting the product for the service, the service guy said that the estimation sheet would have sent to the customer email id ([protected]@yahoo.com) for the approval to take the service into consideration. Till
Now there is no such report produced to the customer, but simply the request has been cancelled with the reason of refused to pay service cost. Could you please send the detailed report of service cost under the warranty period?

Customer satisfaction is not there because of this kind of service provided from this organization.

Raised a complaint that the refrigerator is not working on/before 4th july 2016. the service center called once saying that they will come next day. but no one has turned back till 12/july/2016. they are not picking the call knowing my number. they are fooling around without giving any service. called customer service and they asked to call service center. called service center and they dont pick the call...

Sir,
I have haier mobile instruments,
At present, the same instrument locked, i refer to some repair people, they advise me to contact service centre, also advised that only service centre people can unlocked the mobile instrument.

My residence is at anand, gujarat state pin code 388001,
And earlier there was one haier service centre in my town, but now it is also closed,
I request you please give me nearest mobile service centre details so that i can unlocked my mobile instrument at the same centre.

Or you may advice how to unlock the same instrument.

I request for your early help

Regards
Chirag chandubhai patel

The following request created through chat online as:
Dr. fido : welcome to haier customer care center. my name is dr. fido. how may i help you?


Ramesh p: i would like you to look into the repair of haier tv 40 inch.


Dr. fido: may i know the exact problem that you are facing with the haier product?


Ramesh p: tv is not working because the panel is broken somewhere


Dr. fido: i apologize for the inconvenience caused to you due to haier product, i will surely help you in this regard.


Dr. fido: in that case please register a request with us so that our technician can visit at your address to check the issue that you have in haier product.
If you allow me, i will register a complaint for you or you may contact us on our toll free number[protected]/[protected].


Ramesh p: it looks that needs to be changed to be the working condition


Ramesh p: yes please register that


Ramesh p: can i give the address to visit the product?


Dr. fido: may i know your contact number please?


Ramesh p: haier led le40b8000


Ramesh p: [protected]


Dr. fido: may i know your complete address please along with the area pin code and landmark?


Ramesh p: b6, 2nd floor, max towers, pandian theatre road, vilangudi, madurai-625018


Dr. fido: may i know the model number and date of purchase of the product?


Ramesh p: haier led le40b8000


Dr. fido:

Do you remember when you bought it?


Ramesh p: 03/01/2016


Ramesh p: billno:[protected]


Ramesh p: i heard there would be 5 years warranty on this product.


Dr. fido: may i know the dealer's shop name from where you have purchased this product?


Ramesh p: vasanth&co, plot no:17, 100 feet bye-pass road, velachery, chennai-42


Dr. fido: i apologize for the inconvenience caused to you.


Ramesh p: it is ok.


Dr. fido: i would like to inform that you will get 1+2 years warranty on this product


Dr. fido: 1 year on whole product and 2 years extended warranty panel (display) only.


Ramesh p: ok, i hope the repair would cover under the warranty period right now


Dr. fido: yes sir


Dr. fido: thank you for the details.


Ramesh p: do we need to pay anything from our end for this repair?


Dr. fido: please be online


Dr. fido: no sir


Dr. fido: your request has been registered. request number is : ct[protected]
Our technician will visit within 24-72 working hours. they will call you before visit.


Ramesh p: thanks for your support.


Dr. fido: you are welcome sir


Dr. fido:
Is there anything else i may help you with?


Ramesh p: i hope the request will be processed at the earliest to the customer satisfaction.


Dr. fido: sure sir


Dr. fido: i would request you to spare 2 minutes of your valuable time to share your feedback post completion of this chat. this will help us to improve further.


Ramesh p: sure.


Dr. fido: thanks a lot. we really appreciate your effort. for any future concerns, you can contact us on chat as well as call our helpline [protected]/[protected] for phone support.


Dr. fido:

Please contact us anytime if you have any more questions. have a nice day! bye.


Ramesh p: have a nice day you too..., bye bye...


Dr. fido: i request you to please disconnect the chat if the information is over.


Dr. fido: since there is no response i need to disconnect the chat. thank you for contacting haier customer care centre, have nice day! bye.


Dr. fido has disconnected.

This is regading my mobile e718. I purchased this mobile on nov 07, 2015 from arpit communication, a reliance communication franchisee.

Last month and this month i made couple of visits to hair authorised service center at malviya nagar, new delhi to repair my mobile. There is touch screen problem. They refused to repair my mobile and said this is not covered on warranty. I was socked, contacted to arpit communication, they said authorised center should repair this.

Now i am suffering. Please help to resolve my mobile issue.

I this regards today i dropped mail to [protected]@haierindia.com. Waiting for their response.


Regards,
Dillip
[protected]

I have purchased 15 liter water geyser in the month of jan 2016, and it is not working for last two weeks. i have called up customer care for three times and they said they will send technician. worst part is that my complaint gets cancelled automatically i should go back to them and register my compliant again.

O far no response from any of the technician.

Kindly help.
Regards,
Bhaskar babu boda
[protected]

Got my haier tv 3 weeks back..after delivery i found that the screen is shaking vigorously and there is a black dot on the center of the screen so k claimed the warranty they said they will give a new tv replaced with 4 days but its 15 days now still i didn get the tv ..and my service complaint is closed without my knowledge without replacing a tv...now after opening another complaint they say that i have to wait for 30 days ...please help me with this issue..i didn't even watch my tv even for 10 mins since i had defect it it from the day i bought.
..model name le49b700
Bill name t santhakumar
Registered mobile no:[protected]
Complaint opened on 22nd june
Haier manager who was irresponsible mr yuvaraj ([protected])

Please do the needful

I want to launch a complaint on hi tech refrigeration, who are the authorized service partner for haier ac in chennai, india. Their address...102/3, brick kiln road, purasavakkam, chennai.600007. Ph.[protected], [protected].
I have been using haier ac since 2010.
I do regular service with the above mentioned service centre. Lately i requested complete service in the month of may 2016. They sent a technician to attend the call, but he knew nothing about the ac. My complaint was reduced cooling and insufficient air throw (Blower speed). The technician said that the capacitor needed to be replaced n he took d circuit board promising to b back in 2 days. But, after constant reminders he came after a week. Replaced the board but the problem wasn't rectified. Then he said gas had to be filled. That ws
Was done yet no improvement. Then i requested again n they sent another technician who said that a waterwash was needed. He revealed to me that earlier the relay was replaced n not capacitor. The 1st technician dint know the difference between a capacitor n relay. The third technician came n did the water wash. Yet no improvement. Till now they had already charged me rs 2800/-. Since tge fault wasn't rectified i had to request service again. Then the 5th technician came and said the blower motor needed servicing. The cost for that was rs 1700/-
They charge exorbitant money but very poor service and inefficient technicians who have no ethical behaviors... Both the technicians n the lady in charge.
I called a local technician to check on the problem and he found that the only fault was a disconnected wire related to the blower speed.
I don't know why a reputed company as you should hire such unqualified, unethical and unprofessional people to run a service centre which is going to reduce your client record due to such inefficient service.
Please do the needful to guard your reputation and sales. Thank you.

There is a problem with haier lcd tv model l32mf. service representative came to the house and informed that there is a problem with the power board (complaint no vj[protected]. so he took it to the service centre and informed that it won't work and need to be replaced with a new one.


I want to know if purchased, whether the new power board possesses any warranty.

After contacting customer care support. i got the contact information of nearest service centre "victor electronics". customer care has given two mobile numbers. one is switched off and on another number a person answered once and said he will confirm the warranty of power board. despite calling several times after that they are not answering the call again and cutting the call when it is ringing.

I purchased haier ac a year back and really its a very bad product and very bad service provided by any brand i have ever seen.
After one month of purchased the compressor and ac both stopped working and its not only for once its been continous till now. And if we talk about the serviec guy he comes after 2to 3 days of complain and then just check the problem and then forward it to technician and he will come after couple of days.
It doesnt end here the joke was like my ac and compressor was sent to repair and then they told us it has been sent to head office service center in delhi as the parts is not available in mumbai. However it tooked 20dys till they were fooling us like saying that u will receive ur stuff next day.
After that i spoken with guy name naeem who is the manager //and then he was not able to do anything from his side as he was of no use //then he gave the number of haier head in mumbai//he did his work he replaced the ac with new one//but the happen when this naeem (Manger) send the product to our house with a guy who was alone//and he asked us to lift the product and take by yoursels till ur home//what the is this//am i a loader//this is shi man //and will not believ ethat at that moment no man was avail there at my house //only my sis in law was avail and that guy told her sign the paper that u have recievd the product//plssss never ever buy the haier product //its very bad product and also a very very worst servic in the world

My request id is mu[protected], i am very sad on my decision of buying a haier refrigerator. Till now i have many issues, and now the warranty is about to expire. Every time technician come says now you will not have any problem, but still the problem is there. When i had words with his senior imran, he directly said we will just repair irrespective of how many times the same or other problem occurs. So i extended my warranty because now its about to expire. He wasn’t ready to listen anything. Now i am fed up with your service no one hearing my complain. Now escalate this case as even today after service i am facing the same issue and don’t want to call that guy again.

I had purchased a led from paras trader, karnal on 14.07.2015 which is under warranty period. Now the screen has some defects which was informed to the service centre at karnal. An engineer came to my house for checking and intimate that the defect cannot be cleared and he also notify it in his webcam through mobile. Thereafter he intimated that the company will provide a new led to you as there is no other alternate. Now more about 25 days has been elapsed but no action has been taken by them. Moreso i am trying to contact them but they are not responding and delaying it on one pretext or the other. It is requested that any suitable action may kindly be taken to resolve my problem and also take action against the employee name sh. Mahender/dinesh for not attending the problem of consumer for last 25 days failing which i have left with no other alternate except to go in the consumer court for resolving my problem.

An early action in the matter is requested, please.

Hello sir,

We bought an ac from viveks on sunday and they said the installation will be done yesterday. But when asked they said they will fix it today morning by 10 o clock.

Till now there is no phone call or any intimation on the installation procedure from your side. We are following it up from yesterday.

We just spoke to sonia balakrishnan from your side who was very irresponsible in her response saying that she cannot give a commitment of installation by today.

This is a very bad customer service from your end and if it is not installed by today we my have to return the ac to viveka showroom.

Regards
Avinash

I purchased Haier refrigerator in the year 2011. it is working properly but the deep freezer cover and the side plastic separators to keep bottles were also broken. no one is there to provide the spare parts. searching for the last 3 months. Now I am feeling sorry for purchasing this product for which there are no proper suppliers and service centres unlike other companies.

I have purchased 40" led tv of heir in the month of september 2015. While watching the tv on 19/15/2016, the display is gone and hearing only audio. Booked a complaint on the day itself and a service person came after 2 days (I made several call for that) and opened the cover of the tv. He could not do anything and said that he would come with a new board. So far no response to the telephone call also. Really i fed up with poor service of heir. Now i can't suggest any product of heir to anyone due to the experience with the service.

Dear sir

This is in regards with the Haier split ac 1.5 ton that I bought on 30.05.2015 from Electronic Paradise, Paschim Vihar, New Delhi.

From 10th month of purchase, the compressor of air conditioner stop working. I have lodged a complaint with customer care on 22.05.2016 and was promised to attend it in 24hours. Its been more dan 30 hrs and my complaint is still pending. On contacting again, some numbers were provided by customer care as field technician. On calling, those numbers are found to be switched off. On again contacting customer care, a number quoting area manager was provided which found to be of a customer. Once again customer care provide a field technician number named Vikash Palla and this person refuse to take the call due to minor rain which stops in next 5 minute. He also provided a wrong details of his area manager Ms. Priyanka and on informing him about the wrong details, he started misbehaving and shouting.
Once again I contacted customer care, the executive and his senior start laughing at my problem and quote that the problem can only b attended in second half of day. Also these people mentally harass us for the service.
Requesting you to please look into the issue and try to resolve it as we are already in trouble due to non working of air conditioner.

Regards
Meenal
[protected]

I purchased a Haier split ac 1.5 ton 5 star on 29-Mar-2016 from Harmony House, Jessore Road, Kolkata. Then for installation, I had to call Harmony House several times and lastly it was installed and I was using it until 7 days back, AC cooling is not working.

From 18-May-2016, I have called multiple times (8 times) to get AC repaired, but to no avail. To my surprise when I called Haier customer care ([protected]) for the first time, I found that no mobile number is registered to raise a complaint and I was advised to contact seller (harmony house). Seller is the worst ever I have seen and lying that my mobile is already registered. After several hiccups, I was able to register my mobile number and got the service request(KO[protected]) raised on 18-may-2016 with Haier customer care. I was told within 24 to 72 working hours, my AC issue will be resolved. And the very fact is that even today (23-May-2016), my ac is yet to be repaired. When I called Haier customer care, they were very reluctant and every time saying, request has been raised and issue will be resolved within 24 hours. This is such a worst ever service I faced and worst ever customer care I spoken to. Please support me to get justice in this regard.

Dear sir,

I have done complaint of led on 03.04.2016 (Complaint id- gu[protected]) and complaint was attended by the service engineer on 03.04.2016 and taken a service charge of rs 802/- (Copy attached).
As i have shown all the paper available with me to service engineer. He is agreed the as per the paper available with me, led is having extended warranty for 4 yrs (Certificate attached). Service engineer told that there is problem in led screen and which is going to replace without any extra cost with in one to two week. After 15 day i have contacted the service center, they told it’s in the process and will done within weeks’ time. Than after a week i have called they told it will done within two days. Suddenly on 29th night i received a message on my registered mobile no [protected], that my service request has been cancelled as bill is not available.
I am quit surprise after a lapse of 27 days company say bill is not available. I have got this led as a promotional offer from amrapali developer. Paper given by the amrapali developer is also attached for your reference.
Please do the needful is this regard to resolve the my problem as early as possible as one month already passed.
Waiting for your positive reply.

I have lcd model l39z10a make haier have lcd pannel problem.Ihave also the 4 yrs replacement warranty card. now it is 2 and half yr.the company is not responding since 1 month of complain.
The scan copy of warranty card and bill is attached below
the lcd has no picture, but several parallel and vertical lines are showing where the audio is ok.
the nearest Haier service center is calming that it is broken panel, so we cant replace it.