Haier Appliances India Complaints & Reviews

Fed up of cooling issue of new ac purchased from haier
informed help line toll free number 3 times for getting complaint attended
inspite that no one visited till date

before i throw the ac to the store from where purchased thought of posting this on your page for review and action if any

local service manager number given is not responded

my view do not buy this product
hitchi is way ahead

Dear sir,

My name is ashish gupta from jaipur (Rajasthan) and purchase a product of hair refrigerator side by side approx 5-6 month before, that has been not in working position last 9th may 2017, i registered complaint on same day on your customer care online vide hi[protected] and your technical person come on 10th may but he has unable to repair and call for next day other technical person, and next day another technical person come and filled gas and told approx 5-6 hour product has work properly, but position same and product not working condition and i again complain and next day another technical person come and again filled gas and same for wait 5-6 hour for work but again same and product again not in working position, i face problem regularly in high summer season after expending such hair company product purchase.
Again i complaint and your jaipur service center took refrigerator from my home and take him on service center and told me in the evening same day refrigerator after repair delivered on your home, service center again filled gas through 6 feet nitrogen pump as told your service center technical person, but position same and product not working and after that they told problem in motor and that part brought from delhi and it will take time and commit to deliver refrigerator on saturday 20/05/2017 it mean today, bot position same and delhi center sand defective motor and your service center give next time 24/05/2017,

My complaint date 09/05/2017 and your product defect start 7th-8th may and already today 20/05/2017 approx 2 week spend and we stand on day position, i stay at jaipur which is a state capital, that position of your service center on state capital center, you expect other cities and remote place towns and village. If your state capital service center take in repair a refrigerator one month than we believe other centers person your warranty product either through in scrap.

I regular contact mr. Pawan, local service center in charge mobile no. [protected], mr. Vinay mittal branch manager jaipur mobile no. [protected] and mr. Sachin north india service center in charge mobile no. [protected].

But i have not received satisfactory reply from your responsible persons, i regularly requested to arrange stand by arrangement but no one bother customer's problem, and tried to time spend without any resolution, all they provide assurance a next date for resolution but problem not resolved, in my case approx 5-6 commitment failed, that commitment were not only your technical persons but also company haier which failed regularly, you very much understand the effect of brand value.

In my family same 4 refrigerators purchased of your brand same side by side but in future i think me and my family never purchase any product of your haier company.

Your product defective and i want to exchange that defective product immediately.

Regards
Ashish gupta
[protected]

I have purchased one hair side by side fridge through flipcart on last week Jan 2017.At the middle of April found droplet water is coming out from top rack from panel door of non fridger compartment.On 25 the April through consumer help desk lodge a docket (KO[protected]) and on next day your technician came, he heated the portion and refixed door covering insulation but no improvement found.Afterthat your technician came to my flat five times but all the effort ate in vain.Last visit he replaced the hinge but falling of water rate is increased
I am very much dejected and annoyed about your performance.I want immidiat replacement wethout any delay.

Hello, Wish to bring to your notice that We have AC purchased from you due to water flow from AC we have called your customer care many times but proper response disconnecting the call else they are saying person will come for service no one turned up still now problem is more 15 days called many times.Is this way you all behave.Very very bad service from your side. (Customer care - [protected] called more than 10 times & Kanagaraj - [protected]).
Priya.
[protected].

I had purchased a semi automatic washing machine on 22/5/2016. I am having issues with the drier of the machine. I have been complaining to the customer care for last one month. Every time they give me complaint number and assure that within 24 hour their engineers would visit. But nothing of this happened. They donot want to visit as the product is under warranty and they want to cover the warranty period.

Haier has been cheating. Request for a action from your end. Last compalin no is k[protected]. My registered number with haier is [protected].

I have purchased Haier AC by April 2017 within 15 days we are getting F8 error and the unit stops working.
We raised complaint twice and service person came and visited us but they also not sure about the error F8 and every time they give diff answer. Also they asked us to keep AC above 25 degC, no idea then what is the use of buying Haier AC...

I'm not satisfide your service my washing machine water is drain automatically without drain mode but when we call for toll free no after 24 hour your service provider is come and after he said to me his drain valve is cut by rat and if you have bill then we replace under warranty and at the time of chacking of wasing maching no body tell me about of charge of replace of valve but when work is done then service provider mame says to me sir this work not cover in under warranty so please pay and our service provider explained to you for charge and tell to me your work is done at this time and next time we not able to do you work and not sense of talking your service provider mame his serice station on assand road panipat pin code 132103 please look in to this matter i'm not satisfide and give to u zero ratting

Hello, For my AC repair I have registered a complaint using haier customer care on 7th April 2017. (C.No:hy[protected]), The haier service guy came to my house, Without even properly analyzing the AC he said the AC fan motor failed and needs replacement. He took 2000 INR from me as advance to get the fan motor. After 1 week he got a new fan motor(which looked pretty old). Even after replacing new FAN Motor the AC didn't work. Then he took some of my AC parts and said he will come back. But he didnt not come for 1 week nor did he pick my calls. I called Haier customer care to complain the same, they registered another complaint No:hy[protected] and said they will return my money. But instead, after one week i get messages from haier saying they have cancelled both complaints because i refused pay money for service. Please take action on these corrupt people, i need my money back.

Dear Sir / Mam

I bought a washing machine. which is not working properly
local service provider exe chq the machine daily and don't want to repair.

If you can't provide the service then tell me I bought from other company and
never take from your company.

I am suffering from last 7 days
Mechanic chq the machine 2 times but unable to resolve the problem
what we should do please support us

Sir,
I purchased one haier fridge from your nager bazer great eastern store on 05/04/2017. Same commissioned by haier customer service engineer.
On 8/04/17 i logged a complain to haier service that comp is not stopping. (Sd is ko[protected]). They adjusted the control. But the problem persists.
On 20/04/16 i logged another complain (Sr is ko[protected]).
On 21/04/17 one service engineer named as avisakh (Ph-[protected]) came to my house, and tested, the top portion temp -6.7 degree centigrade aprox, came to a conclusion that compressor not tripping. He informed the same to his boss mr. Ahhikari.
Over telephonic discussion with mr. Adhikary, (Ph-[protected]) i asked him to change the fridge.
I could not stop the fridge as my husband is a diabetic patient and taking insulin. Which are stored in fridge? A huge electric consumption is going on from the beginning.
My husband is a retired person, it is unbearable for us.
Some documents are atteched hereto

Thanking you
Yours sincerely
Anmana banerjee
[protected]

I have already purchased i no haier 1 ton 3 star hsu-12ck3w3n split a/c which was installed on 17.02.16. Installation of a/c was not perfact i, e outlet pipe is short and their service engg fitted with brazing. From that day m/c was not perfact running. At the time of 2 times free servicing mr. Sukumar observed leakage was found from outlet pipe & gas was not found. My wife already discussed that time you (Mr. Sukumar) have to discussed with your company & solve it. Again i have complained on 14.04.18 reg cooling is not found. Mr. Sukumar again attend on 18.04.17 and said your pipe is leakage and gas already passed out and rs 2000.00 is reqd. I have already again complain customer care & mr. Bikash on 18.04.17 at 7.10 pm.
This is for your response.
Rwaiting response.
Regards,
Omnath ghoshal
Rahara, khardaha, kol-118

I bought 1.5 Ton AC on 08/04/2017. Model no: HSU-19TCB3C. This AC is not working at all. I complained in customer care 3 times regarding this but no response received from them. Two times technician came and did something but still problem is not solved..If i am calling technician, they are not picking my calls. And if they picked, they are telling they don't have time today to come. Even Customer care also not giving any response on complaining about the technician.

Really disappointed with flipkart.

Dealer : omnitech retail

FLIPKART delivered haier washing machine on april 2, 2017. As it was with damages, I requested for returning soon after receiving the product. No response yet.

I called the customer care for more than 10 times. No proper response.

No technician has visit my house yet. But they updated the status as resolved. Even customer care people are telling me everyday that technician will call tomorrow. 10 tomorrows gone. Pl do some actions on this.

I have purchsed a Haier Refrigerator from Eham Digital on 7th April 2017, ( Invoice No. 335 CTW[protected] the refrigerator was delivered on 3.30 PM and I have switched on the same at 8 PM, from the beginning itself i felt the noise level is high and has reported a complaint with Haier on 8th morning complaint No. CO[protected], from 10th onwards i have observed that the fridge is continuously running and it is not cooling at all. i keep insulin etc. in refrigerator and i am in deep trouble.
this is not accepted from a reputed company like Haier. request for immediate replacement of refrigerator.
i have worked for 40 years in Quality audit and iam aware of the quality standards what we follow, to have a zero defect product, and i hope you may be following the same.
in addition to that poor customer response is another issue. Request for immediate replacement of the product.
Brief complaints:-
1. No cooling right from purchase day
2. high noise level( Which has reduced now)
3. Continuous running of compressor
4. Poor customer response

Kindly adress the issues at the earliest and replace the refrigerator

Regards
Venugopalan

Srdl[protected]
I called services for my haier washing machine. The body of the machine had became rusty and also it was making noises. The man who came to service the machine looked at it and said that the door of the machine is broken and it is not easily replaceable. That is all he did. Then he asked for service charge of 400 rupees.
A charge of 400 rs simply for looking at a machine is just too much. I get that he had to come all the way here but he could have asked for 200 rupees. That's the usual charge taken by other companies. I don't think it is right to pay 400 simply to have a guy look at your washing machine and tell that he cant help it. He didn't even open the machine or used any tools. Haier should stop robbing people!

Hi,

I am a disappointed owner of a Haier TV which we bought roughly a year ago model number L24F6.The TV suddenly turned off and didn't start we lodged a complaint(PU[protected])on 1/04/2017, also called several times but didn't get any response .Finally after a long struggle to get a response from Haier, a technician visited and fixed it .The TV worked for like 15 minutes and broke down again.The service person said he needs a different part and will bring it the next day.It's 7/04/2014, till today the technician has not returned .We have spoken to the service guy and several other seniors but they are not doing anything.How long does it take to get a part ?And this is not the very first time, we have experienced such poor service before .The call center, service and the seniors are non-responsive.They don't care how urgent it is .Very rude, arrogant no customer service skills.Till today the TV is in the same condition.Honestly I have no hope that it will be repaired anytime soon.Please look into this matter asap.

My contact details are SS Passi ([protected])

My Air conditioner was not cooling and so i registered a complaint with Haier customer care on Mar 31, 2017 at 1:40 p.m. I was told that the technician will call and visit my place the next day on April 1, 2017.

I also got an immediate confirmation on my cell with the service request no. GU[protected]

When no one called till 12 noon the next day, i called up the customer care to check my complaint status. I was told that a reminder will be given to the technician to visit at the earliest.

when no one called till 2 p.m, i called up the customer care again to set u a reminder. i repeated the process again at 5 p.m.

I also managed to get the service incharge' s no. for Gurgaon area, one Mr sharma (no.[protected]. I connecte dwith him twice, 1st at 4:30 p.m and 2nd time at 6:10 p.m at both instances he took some customer care lady on conference who assured me that a technician has been assigned and he will be visiting my place soon and also shall call me immediately to confirm his visit.

It is 11:45 p.m now and no one from Haier service has visited, neither has anybody called to let me know whether they plan to visit my place and resolve my problem.

i think buying haier product was a big mistake

From: JKJAUHARI on Fri, 31 Mar 2017 13:00:22 Add to address book
To: 1 recipient | See Details
Dear Sir,
I purchased R600a model fridge in June 2015 in Lucknow. Within warranty period, it developed the problem of ice forming on the floor of freezer and consequent water leakage/dripping on to the floor of the room. The engineer visited and identified the problem as blocking of some pipe and rectified. The same problem has occurred again.
I understand the warrant period is over but the same problem has come again which was reported within warranty period. Now I want to be clear whether it is a piece defect or model defect or something is wrong with technology and whether a permanent solution is possible? If not, it puts a big question mark on the reputation of the products of the company. I wish to mention that all my previous fridges from Godrej/ Kelvinator, Samsung etc never developed problems like this and they were changed only due to requirements like capacity change. This is the first case of finding recurring problem.
Also, on searching your site for service centres in Lucknow, I could not find Lucknow listed in cities o[censored]P ! The guide cum catalogue cum warranty card also does not mention service centre.
Please provide solution to avoid disillusionment from product and the company.
Mob: [protected], [protected], [protected].
Address: 16 Akanksha, Udyan-I, ELDECO, Lucknow 226002
Alternative email: [protected]@rediffmail.com
Col JK Jauhari (Retd)

Col JK Jauhari(Retd)

We bought a new refrigerator 320 litres (Model no. HRB-3404BS-R ) from Vijay sales on 1st March 2017 which was delivered on 2nd March 2017. The Utility Box which is attached to the door of the fridge was not delivered with the refrigerator. We were promised that matter would be looked into and they would revert back to us.

Today is 23rd of March, and we have not heard any thing from Vijay sales, nor provided with the Utility box. It is pertinent to inform that we made payment for refrigerator including Utility box.

We have emailed as well on March 19, 2017. But there wasn't any revert.

Would like to inform you have let us down with you awsome post sale customer service.I purchasea a fridge in November 2015 model no Hrf263 in 2 years compressor stopped working it took more tjan 7 days for it to be replaced again after a month the same problem started no cooling ahain technician came and said will take it to the service center anf after 3 days the they said they will cut it and fit the compressor from outside which i declined then after 5 days they said they will send a new replacement fridge and on the 14th of march 2017 got a call saying all invoices have been prepared for dispatch and when i valled to check the delivery status on 17th march i was told it was rejected by some hod in purchase .so if someone's going to look into it as i am going to post these details regarding Haier on facebook, twitter and newspaper shortly and believe me i will certainly do it as Haier has failed to fulfill its promise .Ajay Sharma [protected].