Haier Appliances India Complaints & Reviews

I have purchsed a Haier Refrigerator from Eham Digital on 7th April 2017, ( Invoice No. 335 CTW[protected] the refrigerator was delivered on 3.30 PM and I have switched on the same at 8 PM, from the beginning itself i felt the noise level is high and has reported a complaint with Haier on 8th morning complaint No. CO[protected], from 10th onwards i have observed that the fridge is continuously running and it is not cooling at all. i keep insulin etc. in refrigerator and i am in deep trouble.
this is not accepted from a reputed company like Haier. request for immediate replacement of refrigerator.
i have worked for 40 years in Quality audit and iam aware of the quality standards what we follow, to have a zero defect product, and i hope you may be following the same.
in addition to that poor customer response is another issue. Request for immediate replacement of the product.
Brief complaints:-
1. No cooling right from purchase day
2. high noise level( Which has reduced now)
3. Continuous running of compressor
4. Poor customer response

Kindly adress the issues at the earliest and replace the refrigerator

Regards
Venugopalan

Srdl[protected]
I called services for my haier washing machine. The body of the machine had became rusty and also it was making noises. The man who came to service the machine looked at it and said that the door of the machine is broken and it is not easily replaceable. That is all he did. Then he asked for service charge of 400 rupees.
A charge of 400 rs simply for looking at a machine is just too much. I get that he had to come all the way here but he could have asked for 200 rupees. That's the usual charge taken by other companies. I don't think it is right to pay 400 simply to have a guy look at your washing machine and tell that he cant help it. He didn't even open the machine or used any tools. Haier should stop robbing people!

Hi,

I am a disappointed owner of a Haier TV which we bought roughly a year ago model number L24F6.The TV suddenly turned off and didn't start we lodged a complaint(PU[protected])on 1/04/2017, also called several times but didn't get any response .Finally after a long struggle to get a response from Haier, a technician visited and fixed it .The TV worked for like 15 minutes and broke down again.The service person said he needs a different part and will bring it the next day.It's 7/04/2014, till today the technician has not returned .We have spoken to the service guy and several other seniors but they are not doing anything.How long does it take to get a part ?And this is not the very first time, we have experienced such poor service before .The call center, service and the seniors are non-responsive.They don't care how urgent it is .Very rude, arrogant no customer service skills.Till today the TV is in the same condition.Honestly I have no hope that it will be repaired anytime soon.Please look into this matter asap.

My contact details are SS Passi ([protected])

My Air conditioner was not cooling and so i registered a complaint with Haier customer care on Mar 31, 2017 at 1:40 p.m. I was told that the technician will call and visit my place the next day on April 1, 2017.

I also got an immediate confirmation on my cell with the service request no. GU[protected]

When no one called till 12 noon the next day, i called up the customer care to check my complaint status. I was told that a reminder will be given to the technician to visit at the earliest.

when no one called till 2 p.m, i called up the customer care again to set u a reminder. i repeated the process again at 5 p.m.

I also managed to get the service incharge' s no. for Gurgaon area, one Mr sharma (no.[protected]. I connecte dwith him twice, 1st at 4:30 p.m and 2nd time at 6:10 p.m at both instances he took some customer care lady on conference who assured me that a technician has been assigned and he will be visiting my place soon and also shall call me immediately to confirm his visit.

It is 11:45 p.m now and no one from Haier service has visited, neither has anybody called to let me know whether they plan to visit my place and resolve my problem.

i think buying haier product was a big mistake

From: JKJAUHARI on Fri, 31 Mar 2017 13:00:22 Add to address book
To: 1 recipient | See Details
Dear Sir,
I purchased R600a model fridge in June 2015 in Lucknow. Within warranty period, it developed the problem of ice forming on the floor of freezer and consequent water leakage/dripping on to the floor of the room. The engineer visited and identified the problem as blocking of some pipe and rectified. The same problem...

We bought a new refrigerator 320 litres (Model no. HRB-3404BS-R ) from Vijay sales on 1st March 2017 which was delivered on 2nd March 2017. The Utility Box which is attached to the door of the fridge was not delivered with the refrigerator. We were promised that matter would be looked into and they would revert back to us.

Today is 23rd of March, and we have not heard any thing from Vijay sales, nor provided with the Utility box. It is pertinent to inform that we made payment for refrigerator including Utility box.

We have emailed as well on March 19, 2017. But there wasn't any revert.

Would like to inform you have let us down with you awsome post sale customer service.I purchasea a fridge in November 2015 model no Hrf263 in 2 years compressor stopped working it took more tjan 7 days for it to be replaced again after a month the same problem started no cooling ahain technician came and said will take it to the service center anf after 3 days the they said they will cut it and fit the compressor from outside which i declined then after 5 days they said they will send a new replacement fridge and on the 14th of march 2017 got a call saying all invoices have been prepared for dispatch and when i valled to check the delivery status on 17th march i was told it was rejected by some hod in purchase .so if someone's going to look into it as i am going to post these details regarding Haier on facebook, twitter and newspaper shortly and believe me i will certainly do it as Haier has failed to fulfill its promise .Ajay Sharma [protected].

Dear sir,
I just wanted to share such a pathetic experience with the customer service team of Haier from Cochin. I never had such kind of experience and ignorance from any team as we are using your product and we haven't used it. It got to damage the day when we started using it, and these customer service team were like silent and never ever show the courtesy to reply us with an answer. My brother who's working in abudhabi, he get a led Tv of Haier on his vacation and it's having an international warranty of 2 years. Once we started using the same, on the second day it got down, when the guy from service came n take away the board along with him and he said some thing which the board has to replace, from that day now it's been 4 months we use to cal Evryone and all was ignoring and diverting us to other guys and everyone's seems like not accepting our cal or else like ignoring and doesn't give any reply attest show the courtesy to talk n listen, is that we are expecting from customer service team of an international product. Since I am also working with a service oriented firm I know the value of a customer and the importance and the way of treating them. I hope you guys can help me out with a solution of this pathetic experience I had with them
Contacted person
Mr Anish
manager
Cochin

Our washing machine went out of order on about 1st Feb 2017 and we lodged a complaint on 2 Feb 1, 2017. The machine was examined by the company serviceman on 6 Feb 2017. It was taken away for repairs 3 days later on 9 Feb 2017. Today is the 24th Feb and the repaired (as they so claim)machine has still been undelivered!! Today the reason given is that the delivery man cannot deliver it!!
They have been talking to us virtually daily after we have contacted them, and have been pushing the date of repairs forward by a day or two. We were out of town on 22 Feb 2017, and they were ready to deliver it yesterday apparently. When contacted today morning they promised to deliver it by 4 pm. At 6.30 pm I contacted Mr Kazi in your centre and he told me that delivery is not possible today. He was rude enough to cut my phone off midway in my talk.

The after sales service is rather deplorable. Moreover, I fail to understand why the machine has been carted away. My previous washing machine was repaired at home(change of drum) and countless other acquaintances have had the same experience.

Dr A V Godbole
Dahanukar Colony,
Kothrud, Pune 411038

[protected]

Sir/Madam,
I had purchased one washing machine haier make of 8kg Top loading fully automatic in September 2015. Warranty period for the machine is 2 years. Thus, the machine is still under warranty period. The PCB of the machine is not working for last 45 days. As per the local branch office of customer service point at Guwahati, Assam, India, it has got the replacement approval for the machine from the head office. However, after lapse of 45 days the machine is not yet replaced stating that the same model is not available in the stock. I have been suffering a lot since the break down of the machine. Kindly help me in this regard. If the model is not available replace by another model having same specifications. If any additional amount is to be paid i will commit to bear the same. Just i want it immediate replacement.

Sir
I had given complaint against micooven, service ma came to fix the same but either he is having proper device, simple fuse has blown down, he is not having fuse of proper rating, he replied company is not provided, with out replaced he put rewire blessings fuse .
With replacing any part he bought a old diaode and told me he replaced same thing.its second time he has did the same things.
I am not satisfied with your poor service and charging high amount.simply duping the customer.
I look forward your action soon
Warm regards
Rajesh

1. I have bought a Haier LED TV 32" on August 10 2016. In three months period there was a problem like Audio was working and not able to view the video. I raised a complaint in customer care and they took the TV for 1 week and returned it and they promised that issue will not come again.
2. On Jan-21 2017 i faced the same issue and raised a complaint they said they can't fix the issue and already its been 10 days and no one cares about...

I have made a call during November 2016 to Haier Authorised service centre, Max Vision, Sivanandha colony, Coimbatore 641 012. Phone:[protected] / 2496338 and the call was attended by Mr. Anandaraj, and informed him regarding my Haier washing machine repair and he agreed to visit to my house on 5th December 2016. After checking the Washing Machine he informed me a spare to be changed @ a cost of Rs.3500/= and that it will take time 15 to 20 days to procure the required spare.

I have handed over a cheque on Karur Vysya Bank for Rs.2000/- on that day to him, as an advance and it has been en-cashed on 6.12.2016 itself. I notified to the representative that I am staying outside coimbatore and for the repair of the washing machine only I have to come to Coimbatore after reserving railway tickets to and fro.

After 20 days I have en-quired about the spare and he confirmed that he has obtained the same and informed me to come to coimbatore on 9th of Jan. 2017. After reserving my railway tickets to & fro I once again informed to Mr. Anandaraj and confirmed the date and time (9th Jan. 2017, between 1 pm to 6 pm.) of repair of washing machine and my travel.

After boarding the train also I have reminded Mr. Anandaraj regarding my visit for this purpose only and he also confirmed that he will come in time and attend the repair and set right the washing machine in time.

In spite of my several request and information and confirmation of date and time and payment of advance, I regret very much to inform you that Mr.Anandaraj has failed to come to repair on that date in time. I made sever phone calls to him and waited tile 6.30 pm on 9th Jan. 2017 but all in vain.

I feel very sorry to say that from a reputed company like yours have made me suffer a lot in mentally physically and financially.

Any how, I once again inform you that I am staying outside Coimbatore, Tamilnadu. I have to come to Coimbatore only for the purpose of repair of Haier Washing machine. I may be glad if you could arrange a RESPONSIBLE Mechanic to set right the Haier Washing Machine in time, and informed me, so that I can reserve my Train tickets and confirm my date and time.

Expecting your early response

G. Hariharanpair

I purchased the above machine in Oct 2016. On 30.12.2016, I made a complaint for error E2 under no.GH[protected]. The service man visited the same day, which is highly appreciable, and detected that the wire is disconnected inside the machine and connected the same. The serviceman charged me Rs.290/- for the reason that the wire was cut by rat. I am unable to understand how the rat can enter the machine right up to the top and cut the wire. the service man advised me to block the hole at the bottom of the machine which is provided as alternate connection for drain pipe. This clearly shows that there is design fault in the machine and I am penalized for the same. I request you to please rectify the design fault in your machine and provide arrangement to block the hole so that rats cannot enter the machine. Also please arrange to refund Rs.290/- wrongly charged to me through Invoice no.H 468 dtd.30.12.2016 of M/s United Home Care, E-23A, Noida, authorized service centre of M/s Haier Appliances.

Dear Sir/Mam,

I am sorry to say that after making several complains for my Haier Geyser whose Model Number is ES25H-H1(H) and which was purchased in December 2011 from Raja Road Dehradun U.K. I have received very unsatisfactory services by your local city service center.However customer Care Employees always had soft spoken to me and tried to help me in all the manner they can.In Fact one of your Customer Care Executive on 10th December 2016 has given me Mr Yashpal's Mobile Number who is the Uttrakhand Distributor of Haier and assured me that he will resolve my geyser issue soon.

But even after calling him twice I didn't received a single response from him.And i called him up very fist on 10th Dec 2016 and today you see it is 23rd Dec 2016.

So now you see from how long I am fighting for my geyser issue and thus now want to know that is this the service your service center give to their customers?????????????

Every year we face the same issue in our geyser that water flow gets very thin and due to which bucket fill in 30 minutes.And in the hilly area like Dehradun I hope you might know what the temperature goes at extreme in winters.And due to this problem i am very upset and often think that does there will be any day when I will get hot water bucket to use????

Just to inform you, I would like to share that last when we had our geyser service from one of your service man he informed us that one of the in built valve of our geyser in very small due to which hot water outlet process less flow of water.Whereas now in our New Geyser this problem has been sorted out as it is having a big valve inbuilt in it.

So because this is the Manufacturing defect of Haier Geyser we need a justice from your end.

I am not saying to change our geyser but atleat you can favour us at least two to three services free every year because every year at least four to five times I face this problem.

Thus kindly compensate with us in the yearly services and try to resolve this every year problem and this is my very humble request to you and if you can't help us in this issue then I will come to know that Haier is just is name HIGHER but not exactly it is and then I will assure myself as well as my relatives and friends to not to trust Haier in future and do not purchase any of their products.

With Keen Request
Malvika Sethi
[protected]

Hello,
I am Davinder. Well, I purchased Haier LED 32" on 2nd December 2013 from Bhatia Industries Corporation, Ambala City. The model is LE32V600 and serial number is DH1T4 0M050 0D2D8 60192.
Well on 27th November 2016 it stopped to work. There were just vertical line on the screen. I called on customer care on the same day, my request id is HR[protected]. A technician from kurukshetra servive centre visited my house on 28th November & he said pannel was not working and he told me there is a warranty of 3years of pannel but i have to provide bill and i have to pay service charges and company will replace ur LED.
On 29th November i called customer care and ask them to replace my LED and they asked me contact Mr Satnam on [protected]. I called him but he said i have to provide warranty card. I never recieve warranty card from the company.I have just bill.I was calling continuously to customer care, service centre and even Mr Satnam but nobody was taking any action on my request.So, i emailed at [protected]@haierindia.com on 2nd December, the question reference #[protected].Then a technician visited again to my house and took images of external & internal parts of LED but still i am waiting for their respone. I am facing lots of problems as you can understand thesedays without tv or entertainment life is becoming boring. And even i dont know they will replace my led or not...
So, its my request that you will look in this matter as soon as possible otherwise i dont have any other option and i have to go to court and complaint against the company...
With Regards
Davinder
[protected]

Dear Sir
It is most surprise that my wife had complained about our Haier Machine and number was given PU[protected] on Friday and no person has turn up till Monday!!! When he was here he ask me about purchase receipt was unable to give as we shifted our house. He left without doing anything even he had not assemble machine. Say that it required parts. Such ridicules behavior by your service man, when we said that we will get it tomorrow. In spite considering the our age [70 years] you just said send sms that your complain has been cancel. Very bad behavior!!!
When you have all details with your service support toll free number and they know very well that machine under warranty. Why the behave like this.
Any how I have purchased receipt with me and request you to take immediate action repair, otherwise I have to take legal action against you.
Hemant Joshi

The machine is an old model Haier washing machine bought in October 2011... It had been kept at Service Centre at Benachity Durgapur for more than one and a half month..I had the first ticket no.as KO[protected] dated17.8.16. And again as KO [protected] dated24.9.16 It was charged as for PCB change along with switch change and door lock change..
Now on bringing it back home it is again not working and the engineer stated that the PCB is again faulty..

My name is prakash mishra i had purchased a led 39inch led tv from value plus showroom in sunderpur varanasi at the time of purchased the sales person had told me that with this led tv you will get 5yrs normal warranty on the basis of which i had purchased the tv and after that they had given me a scarch card after scar aching i get 2yrs extended warranty, then they had said that total you will get 7yrs warranty on your led tv.
br...

Dear Sir,

I purchased a Split AC unit Model - HAIER AC HSU12CR03 ( Sr. no. AA7TLOEO300AC8420010 from M/s. Kings Electronics, Panvel, Dist- Raigad, Maharashtra on 13.04.2009.
After giving a satisfactory service of about 6 years, it stopped normal working. I informed to Haier Customer care. They sent their service engineers number of times and attended the problem. I paid them about Rs.5200/s in cash for the repairs. But still it is in same state of non-working since last one year. i. e. November, 2015.
Now, they are neither attending the problem nor responding for the same.

Kindly help me in this issue to resolve the same.

With Thanks & Regards,

BHAU NARAYAN CHANDEKAR
Contact Mobile - [protected]/[protected]
e-mail : [protected]@rediffmail.com