Haier Appliances India Complaints & Reviews

I have purchased a Haier washing machine front load fully automatic. Since day one i am facing problems regarding machine, i have requested technician to replace this faulty machine from first day of purchase, but i was told every time that minor problem is there no need to worry. i have registered complaints to costumer care repeatedly since the purchase of machine. now there is a major problem in washing machine and my request of replacement is not been considered. my washing machine is in warranty and its faulty every year i register 4-5 complaints since 3 years i am doing all this.

We purchased one Geyser from M/s New Pankaj Electronics on 24.12.2014 against invoice No.1788.wqith assurance that same will be installed within 24 hours. after 2-3 phone calls/complaints, One Mr. Sachin from Global Services came and asked us that he is not plumber and not sure whether warm water will come or not untill the plumber joins the connections to line. Noticebly, all fitting for Geyser was available and he was to connect the geyser through extension pipes which he refused to do.I was ready to bring to pay him against pipes etc. Ultimately, I had to call the plumber for Geyser installation at a cost of Rs. 500/.I find similar complaints on your site. It looks that company is befooling consumers on the pretention of free installation for selling its products.I hope company management will think on this and refund Rs. 500 through the dealer M/s Pankaj Electronics, Mayur Vihar Phase-1, Delhi 110091. B.R.Gupta Mobile [protected]

Sir / Madam, In connection with the attachment regarding replacement of defected LCD TV, It is informed by your Coimbatore branch that they have completed the process and TV will be dispatched to them from their office at Madurai and i will be receiving it through my dealer M/s Anus Home Appliance at Coimbatore. But, I have not yet received a reply or a replacement from your end even after registering a number of complaints through your website, voice calls to your service point and sales center at Coimbatore and e-mails. I really couldn't believe that "a person from Madurai can reach Coimbatore within 5 hours but a parcel containing LED TV couldn't reach even after 2 weeks". I don't know what is happening at your end in this regard. Please intimate by a return mail, whether you are able to replace the TV immediately or else at least make arrangements to settle the amount through Demand Draft including the additional amount of Rs.1000/- paid for replacement of LED instead of LCD TV plus compensation for delay and other losses incurred without any further delay. I believe that appropriate action will be taken at your end to solve this issue immediately without forcing me to take up this issue to the consumer forum. Note:Please find a copy of my previous complaint letter and replies sent by you in the attachment.

SEVERAL TIMES I HAVE INFORMED THROUGH YOUR TOLL FREE NUMBER AND ONE OF YOUR REPRESENTATIVE WAS CAME TO FIND THE PROBLEM BEFORE 20 DAYS.HE TOLD WITHIN 48 HOURS HE WILL COME AGAIN TO REPAIR THE PRODUCT BUT AFTER THAT NOBODY HAVE CAME TO MY HOUSE.SECOND TIME I HAVE SENT REQUEST THROUGH YOUR WEBSITE BUT TILL DATE MY PROBLEM IS NOT SOLVED.PLEASE FIND THE DETAILS BELLOW. Service request for your Washing Machine has been registered by the following number HI[protected]. Please note a Haier consultant will contact you within 24 hours to confirm all the details. After 3 unsuccessful attempts your request will be deleted. Service Request Number:HI[protected] Serial Number:CA03NOE3DORC5E1D0206 Product Category:Washing Machine Product Model:XPB62-0613RU Purchase Date:14/05/2014 SO PLEASE LOOK INTO THE MATTER VERY SERIOUSLY OTHERWISE I WILL BE BOUND TO TAKE RESORT UNDER THE LAW ADMINISTERED BY THE COURT.

My job sheet no is RVSRN1312SKY00090 DATE 19.12.2013 I have a problemin my GC220 MOBILE SET under warranty period i submit my set for repair in companies authorised service center skylark service center at kalyan after one month i called that service center person told me your handset taken by company at delhi for repair and it take much time than after i have called after 4 months but reply is same again after few months i went in service center for my handset show him my jobsheet he told me that we are closed haier service center yo'll check your handset at company It already one year passed but i cant take back my handset i also called the manager mr omkar but he said yo'll check at skylark bt the handset is not there So please take some step for the matter. My contact no is [protected]/[protected]

I have raised a complaint of my Haier microwoven on 25th Nov. Below is my complain no :BA[protected] The problem was, the door leaver is broken . So the technician came and told within 2-3 days he will order a new door leaver and fix it up. But it was a lie. He came after 2 weeks and that too with a wrong size leaver. He tried to fix that and he broke the outside frame as well . Now he told further 1 week is required to bring the correct leaver. I am very much upset with this sort of service from Haier . Microwave is a necessary staff in our daily life. I am suffering so much everyday because of this. After repetitive calls & emails i did not get the service from HAIER . My Micro Oven is still in same condition, not working . Today i got Area manager Sanmugam's mobile no & i called him regarding this incident. He clearly said the door parse is made of plastic and it's not available . Request me to sell / exchange my product . My Micro Oven is just 1.1 year old . Just because of 1 parse, how can Haier ask me to do exchange ?. How much price will i get in case of exchange ? On top of that the service engineer came has broken my micro oven frame. Who will take the responsibility for that ? I have purchased the product in 7000, is that just for 1 year then ? Please let me know officially whether it can be fixed or not ? If not write me in email . DSC- Bangalore, Service center guy has came & has broken my Microwave frame . If it's not fixed, i will go and complain to police regarding this. How come some one came & has broken my microwave frame and not taking any responsibility ? Please take appropriate action to make the process faster .

Hello team, My family member has gifted me a Haier washing machine in Feb-2011 but not given me bill. It is just 3 year & 10 Months and dryer motor is not working. I need help to replace the dryer motor because the machine is still in warranty period. If your customer does not have bill, in such case company should track the warranty period from serial number & date of manufacturing of machine. Most of the company provides warranty from the date of manufacture to number of guarantee years, if the customer does not have bill. Same i am expecting from Haier. Kindly help me on this. If it is not possible then company should tell us the manufacturing date of my washing machine. The serial number of my washing machine is: CA03NOE3D0LC6ABH0717 Regards Pradeep Mob-[protected]

Sir, 1. We, GREEN BILT INDUSTRIES PVT LTD ( 28/1 Shakespeare Sarani, Ganga Jamuna Apartment, 4th Floor, Room-44, Kolkata-700017) purchased an air conditioner of your company, brand HAIER 2.0 Ton Split AC, Serial No : (I), (O)0086, Model No-HSU-24LK232-HIL/S on 28-02-14 from Multi-Channel Electronics located at 16, Panchanantala Road, Howrah-711101 on retail payment. 2. Since, last 2 months, the AC has not been functioning properly and its cooling functions have failed. Inspite of the repeated reminders, no one has visited us for repairing the unit as per your existing warranty rules. 3. It is requested that the same may please be repaired at the earliest as it is consistently creating problems in the working atmosphere of our company, otherwise we will be forced to take a serious note of this matter and proceed further to the consumer forum for redressal of our problems. Regards...For GREEN BILT INDUSTRIES...

I was told to call the call center and get free installation of geyser within 24hrs. I called the call center no.[protected] and registered for free installation on 9th Nov at around 5pm and was assured that within 24hrs the same shall get done. Request No.PU[protected] Today when i called the call center again in the afternoon they said the same shall be done by 6pm. Again i called at 6.10 pm Mr.Himanshu from call center reverted that wait till 7.30pm, after me getting aggressive he said that the service request was declined. And after some chat with his senior he said that the request was wrongly sent to a different service center and now again fresh request is raised and the same will be done within 24hr. This is pathetic customer service...

I have a problem in my CG220 mobile set on 21/11/2013So I submit my set for repair in Image Service Centre inPatiala on 09/10/2014. After 20-25 days service center person told me Haier service center is close, now your phone is not repaired. you can go to chandigarh for repairing. If i check online is there show the service center at same place.But i still haven't got any response 4m there. So pleas take some steps forthe matter.my no is [protected] & [protected].kindly reaply aginst my comlaint, Service Center Number –ContactNumbers[protected], [protected]

Sir, I purchase a Haier microoven dated 18.10.2012 from great eastern, uttarpara branch. From 16.10.2014 the product not working. I am complain to Haier acknlowledge no KO[protected]. Next day a service engineer came to my house & told that the PCB is not working and also told the PCB is not available. On 30.10.2014 the engineer call me, the PCB is on stock & it's price 2200/- . On 31.10.2014 the engineer came to my house & I see the parts is old (PCB) . I am not satisfied the old parts and return and I also complain the area manager Mr. Sandip Ghosh (Cell No.[protected]) & Mr. Ghosh misbehave with me & also told we can't repair your Microwave oven. Sir, I request you, pl arrange a new parts & do the needful.

Hi, I am sorry to inform you the fact that I purchased a Haier Refrigerator on dated 24/09/2014 but it is not working from the date of purchase/use, there is problem in cooling and water dispensing, I have made complain against the circumstances and your representative visited twice named Mr. Bikram ( [protected]), but did not give any positive response, I explained him that reason behind this additional Refrigerator purchased to keep my father medicine mainly, who had just gone for Kidney transplant. I have forwarded him copy of purchase bill to replace the freeze, and received a SMS with request id = K[protected] only till date. I hope you will consider the case favourably and give order for immediate replacement at on earliest date. I have attached copy of bill for your ready reference. Thanking you Rajesh Singh [protected]

Within one month of a CDMA 308 model mobile purchased, it's receiver got defect. I had submitted it at SMART SERVICE center, Bapujee Nagar Bhubaneswar, Odisha, India.Sorry to say that after 15days still it has not been repaired.Please do something to get repaired.Thanking you.

Sir,
With deep tragedy I am sending this mail to you regarding a problem with my Haier
Microwave Oven. I have purchased the Micro Wave Oven, Model No:HR21EC in 2008.For
last few days I noticed that the Microwave
Oven light has stopped working, so I
made a request for a service engineer visit to my house on date 14/10/2014 and Request
I.D No:KO[protected].After one day service engineer came to my house and
after inspection told me that there is some problem in the PCB which cannot
be repaired in my house, so he told me to bring the Micro Wave Oven to the service center situated at Golpark(Kolkata).We
requested the Service engineer to make an arrangement due to manpower problem at my house but the
Service Engineer ignored it .The service
engineer also told us that it will take 20 days
for the repair of the above mentioned part. But without solving the problem
I have been charged Rs281/-. Once again I
called up the customer careNo: [protected] and discussed the whole thing with the
customer care executive, Request ID: KO[protected] Dated: 17/10/2014. The
customer care executive assured that my
problem will be solved, but on the very next day I got a call from the service
center end regarding ‘WHY HAVE I MADE SUCH COMPLAIN ‘as well as they refused to
take that particular part from my house.As mentioned I never had such bad
experience of Service support in past hence strongly request to please solve the
problem to have Trust in Haier as Best Product with Good after Sales Support.

Awaiting
your swift action on it.

Regards,
Partha SanyalService
Head.E.I.A.I
Royal Enfield
+91-[protected]
+91-[protected]
+91-[protected]

Dear Concern, This is regarding my complaint against my faulty television product of Haier wherein complaint was logged on 28th Sep, 2014 however same is still not resolved. N number of times I called up to customer care to get a resolution however every time I got response to wait another 24 hours. Engineer visited thrice to my place to change the product however not carrying required parts and said will come tomorrow. If engineer is not sure as what part to be replaced then why he is coming to my place again and again. Moreover it is a repeated complaint regarding the same issue within 30 days. Looking forward for immediate support on this as the such kind of poor service was not expected at the time of purchasing of product. Thanks and Regards, Vishnu Kumar #[protected]

purchased hire washing machine from arvind electronics-ambala city on 04/11/2013 and got out of order in the month of august 2014. complaint type i.e timer not working, since then following up with the company for the repair but washing machine still out of order as a result of which facing lot of harrasment.

sir maine Haier company ka ek Refrigator 9 months pehle purchase kia tha, use khrab huye 4 months ho gye ... Maine apne dealer se contact kia or unhe btaya but unhone koi b response nhi dia. Mujhse unke response se koi b satisfaction nhi mila. Kailash Chand Panch Mob. No.- [protected]

A complaint number - DL[protected] was registered ON 13/09/2014 regarding the HAIER colour TV.model -29F9D Your mechanic was informed about the defects that vertical and horizontal controls are not working due to which the signal goes off after flickering for some time .Mechanic came around 6.30 pm on 15/9/2014 without the needed parts and went away with the promiss that he will first attend this complaint next day i.e 15/9/2014. To day, there was no call from him that he will not be able to attend the complaint as he is busy in the meeting for the whole day . I made two calls on his mobile number [protected] but he did not respond. Today when contacted at 7.30 pm, he said that he can not today as he is coming out of the meeting now and he will come tomorrow . Is it the way the service is rendered by HAIER to its customer? ..Is there is no responsible person to monitor the complaints attended and reasons for not attending efficiently? . Is this the quality of after sales service?.You prefer to give importance to office meeting rather than attending the complaints like a govt office . Why should we purchase HAIER brand appliances ?

We had purchased HAIER 40B50 40'' LED TV Set on 17.06.2014. This is to inform you that on 27.08.2014 our LED TV screen shown black screen automatically. Then we put a complain through Greate Eastern Trading Co. Branch : 319/11, Jessore Road Nagerbazar, Kolkata - 700074(Where we purchased the TV) and generate a complain no. 392. After telephonic complain one technical person ( Mr. Subhajyoti Baral) came on 09.09.2014 to our college and checking all the parts & took a photo snaps of our LED TV & mailed to his concern person. He told to us there was a problem in picture tube in TV. The Technician person also told us after few days HAIER Company technician will come to our college & taking the TV for replacing. Today 13.09.2014 any HAIER Company Technician not come to our college and not contact over telephone. Please look in to the matter as soon as possible. Your kind attention in this matter is highly respectable for me. With regards Amay Chakraborty Gaat Private Industrial Training Institute "White House", PO. Jemo Rajbati, PS. Kandi, Dist. Murshidabad, Pin - 742140) Contact No. [protected]

I am gurvinder singh I purchesed a refrigerator from the in march, 2012 . And paid all the cash pament To the sondhi electronic Railway road, nawanshahr. pin code 144514. That after the the period of 2 1/2 years the said refrigerator was burnt .model no of refrigerator is HRB 26 DM HSCP of haier company. That accordind to term and conditions of the op It is necessary to change the body and compresser . but they said op is not agreed to the request of the complaimt. and the company's tecnesion Did not visit at my House and did not heard my request . In this case i Have loss of 25000/-. Therefore prayes that kindly be change the fridge in the interest of the justice.