Haier Appliances India Complaints & Reviews

Dear Sir,

I Verinder Sabharwal, Purchased Haier 1.5 Ton Split AC Model No. 18cKBS3CN, Sr. No. AA1261M02200AA3J1225 from Sidwal Air Condition Engineers-Amritsar, Ph[protected], 2225753, Mob [protected], (Invoice No.88) on 15th May 2014.

I have made 3 complaints regarding improper working of Air Conditioner.

1. CG[protected].

2. CG[protected].

3. CG[protected].

It takes 3-4 days for engineer to visit for the complaint.

I have following complaints.

1. The Air dispenser has a bend ever since I purchased, the engineer has taken photographs and assured of action, but I am still waiting for feedback.

2. The compressor is very noisy, the problem was checked but the engineer was not able to rectify. We cannot sleep due to lot of noise.

3. The cooling is not proper. The engineer has increased the gas level but could not resolve the issue.

A faulty piece has been sold to me by the dealer M/s Sidwal Air Condition Engineers-Amritsar at exorbitant price which was more than the available market price of the AC.

Kindly take proper action and kindly refund the amount, since we are not satisfied with AC unit and the service.


Regards,

Verinder Sabharwal.

(48-Katra Moti Ram, Inside Haathi Gate, Amritsar- 143001.Punjab.)

MOB:- [protected]

Dear Sir,

I liked to inform you that my refrigerator Model No. HRS-752FR/A, Serial No. BCOCAOE 0400BA, Product - Side by Side, which was purchased from you nearly 5 years back by paying Rs. 88000/- which was not working since last 2 to 3 months. I have registered a complaint with your service centre and you have changed the compressor which costs around Rs.12000/-. After working few days the said refrigerator has started again giving trouble and all the perishable items are getting spoiled due to non-performance of your product.

In this context I have tried to contact several times your service center and finally reached your Kolkata Branch Manager Mr, Srikanto whose mob no. is [protected] has misbehaved with us instead of listening the problem and not taken any action to rectify the above problem.

I am requesting you to take immediate action to repair the said refrigerator otherwise I shall be compelled to refer this matter to Consumer affairs department Govt. of West Bengal.

Your early action is highly solicited.

Thanking You.

Yours Faithfully,
Dipankar Ghosh.
[protected]

Darer sir we are facing problem 6- 7 days I'm asking toll free no comp lent your person visit but his soaping your lad not under warrant we are purchase time told warrant are 4 years but why asking your person not weren't thanks & regards Raghunath s dhakne

Respected sir,
I am Dr Indeevar V Mishra. I had purchased a 170 litre Haier refrigerator on 24th of DEC 2013. Upon delivery the refrigerator worked fine for 2 hours and the it overheated and stopped working. Upon complaining the service person prompted attended and informed me that the compressor had overheated and had burnt up. I demanded a replacement from the shop owners who at that time did not have a spare piece, provided me with a 180 litre model. The model worked fine for 4 months.
I recently shifted my residence so i transported my model with utmost care. The total distance was only 2 kms and the refrigerator did not suffer any damages. Upon installation the compressor kept overheating and swtiching or tripping every 2 hours. I complained to the local authorities as well as the official customer care. The complaint number is CH[protected]. The service person took 5 days to come to my house to check the problem. I made repeated calls to the person. The service personnel kept on making promises but never turned up on time. I am an ophthalmologist and kept on postponing my appointments for the OPD and operations causing a great distress to my patients.
Upon arrival he informed me that the compressor needs to be replaced and an order has to be placed. Its been 6 days since and i have been informed by the local service person that the replacement has arrived but the concerned person has failed to turn up.
Because of their repeated promises to turn up at various times of the day i cancelled my appointments and rescheduled my operations. I am feeling greatly distressed and i am fed up of begging that person to turn up at my house. I have kept a recordings of all the calls to prove my point.
I have purchased a HAIER product for the first time and i regret to inform you that i will not be going with any more products in the future.
The service which has been provided to me has been sub standard.
Please relieve me of my troubles. Arrange a pick up. I dont want any replacements. I dont want the refrigerator either. I dont want to waste anymore time or energy on it.

Regards,
Dr Indeevar V Mishra
Aravind Eye Hospital,
Pondicherry
[protected]

i m bhuwan. i purchase a 32 inched LED for rajpura Nov 2013. i have called many times to haier Customer care center. they told me the engineers will visit a 24 hours. first i register a complaint 15 June 2014 2nd complaint date 17 June and 3rd complaint date 19 June 2014. but still nobody will call me and no one engineers will be visit at my home.

Dear Sir,
I am vandana purchased haier washing machine from M/S.BISWAL SALES-Jajpur road, orissa on dated 15th oct.2012 invoice no.RI(C)JKR:2403.I registered complaint by Haier Toll free number[protected], on 6th june 2014, regarding improper working of my washing machine.Then immideately they sent a message to my mobile with a request I.D.- BW[protected] & commited to send service engineer within 72 hours, after 72 hours I again call to Toll free no.[protected], but this time they give me a service engineer near by JAJPUR ROAD, having mobile number [protected], when I call to this no.he again commited that within 24 hours he will visit to my home & noted my postal address for communication.Since that I am waiting but no service engineer visited.Kindly consider my case. Model no. of my washing machine is HAIER W/M XPB62-0613AQ
product serial no.of washing machine is CA03N0E3D0AC5C8M1325.
All this details they ask me by phone.

Hi Sir,

I am Advocate Harsh Saini (Delhi High Court), Purchased Haier 1.5 Ton Split 18CKAG5-5Star AC from V.K.Electronics, (Invoice No.RT/16412) on 15th April 2014.On 3rd June I registered a complaint (DL[protected])regarding improper working of Air Conditioner. Its been 7daysof registration of complaint neither any engineer visited nor AC is working. I got contact number of nearby service center of Pankha Road (Bharat Electronics Cell No.[protected]) from Haier service center . In spite of calling several times, engineer visited on 9th June on my Vodafone Mini store (AC installation Place) and after repairing something, asked me to sign documents and told me that after 1 hour i can start the AC & it would work fine .I checked AC after 2 hrs but AC wasn’t working. After that I called several times but all in vain. Next day i got a call from Mr. Dinesh and den i told him about the AC status. After that he started abusing me on phone weirdly and when i asked him for his address he threatened me of dire consequences. I just want to register a complaint about this maltreat, rebuke and threatening way of this employee working on Bharat Electronics. Is this the behaviour a consumer shall be treated for complaints ?
I am filing a complaint in Consumer Forum regarding this mental torture and inappropriate services offered from your end.
Alongwith i will file a case against this employee so called naming Dinesh and Bharat Electronics for Defamation U/s 499 of Indian Penal Code & Threatening to kill U/S 506 of Indian Penal Code.

I am very much mentally harassed and i have sufficient evidence to prove along with phone recordings.
Request you to please look into the matter asap and replace this AC as your company is not providing timely and satisfactory after purchase services.
Please revert me asap.

Thanks,

Advocate Harsh Saini

Dear Sir/Madam We from Hotel MARIAN (p) LTD bought 21numbers HAIER LCD TVs 1, purchased in success electronics Batch Numbers 60638 60625 60193 2, In BHARATH ELECTRONICS & APPLIANCES 20 TV’s Invoice number: I/1213/cbe/63 Date of purchase: 2/4/2012 Not even a year completed your company television created so many problems and created unwanted tension to us and also causes a great loss for the Hotel since we blocked the rooms because of the television services. Already we’ve contacted your local service guy many times but there is no proper response. Today his Number ([protected]) was switched off from the morning We too repaired some of the Haier TV’s and paid for the service too. Refer the Bill Number: 326 Bill Value: 6600 Date (details): 27/5/2014 Now also some of the TVs are not working. We tried a lot to get in touch with local service person and he is not even coming and checking. This clearly shows your company strength and ability. We are so disturbed and feel so sad about our purchase of a useless LCD TV with no proper service and no proper customer relation. Kindly make arrangements for proper service or proper replacement. If you are not replied for this mail and we will take severe against you through consumer court for further action. Regards, ' Franklin Herbert General Manager Hotel Marian International Contact Us: 26, Arts College Road Coimbatore, Tamilnadu - 641018, India. Phone : +[protected], 3914446, 3914447 Mobile : +91 - [protected] E-mail : [protected]@gmail.com Web : www.hotelmarian.in

sir, i have a haier deep freeze which is in warranty period, but was facing some cooling problem
from last 1 month, i lodge a complain (request noGW[protected]) and service man visit my place and he found my compressor of the deep freeze was not working.This was happen 20 days ago from 2day(3/6/2014), but still no one from haier replace my compressor yet, when i call local service center they told me compressor is not in stock in their service center and it takes minimum 15 days to arrive my compressor from kolkata. WHY 15 days!!! its only 12 hour by train to kolkata, evryday 5 to 10 train regularly run btwn kolkata and assam. I am an small business man, doing business by selling sweets, evryday i am facing a hug loss beacause of HAIER. i
decided no lodge complain in consumer form, if company dont have proper stock in our region, then why they sell their product in Assam.After e-mailing to heigther authority no response i recive from HAIER. i call their call center my request id is changed evrytime, evrytime service center cancel my old request and loage new request to protect their policy.
debasish das
[protected]

Dear Sir, I have purchased one CG220 handset from Reliance which is not working and given for repair. The same has not yet repaired and 20 days time is over. Given on 09 May 2014 in Sri Sai Communications, Hyderabad, vide ref. NO. RHRHSC[protected]. Request your intervention and need speedy actions as I am more inconvenienced with out phone.

We purchased Haier fully automatic washing machine, HWM60918NZP, after reviewing specification on Haier India official web-site from a dealer in Opera House, Mumbai. On Haier official website, it was mentioned that this product has 8 programs but demo person could not show this and tried to convinced us that 5 step wash includes 8 programs. We again checked website and then called for re-demo (complaint no MU[protected]). Their technician Mr Imran confirmed that this product does not have feature of 8 programs and it was in 7kg machine. He mentioned that website was wrongly updated. Being MNC and reputable company it is a gross error. I selected the machine after good search as I was impressed with the specification on the website, which weren’t there in competitor product. I want that Haier should replace the machine which has the necessary features with no added cost as it was inadvertently (give them a chance) mistake of Haier.

We purchased your product after reviewing specification on your official Haier India web-site and purchased fully automatic washing machine HWM60918NZP from a dealer in Opera House, Mumbai. Your website mentioned that this product has 8 programs but demo person could not show this and tried to convinced us. We again checked website and then called for re-demo (complaint no MU[protected]). Your technician Mr Imran confirmed that this product does not have feature of 8 programs and it was in 7kg machine. He mentioned that website was wrong updated. Being MNC and reputable company it is a gross error on your part. I selected your machine just because it described good search that weren’t there in competitor product. I want that you should replace the machine with no added cost.

Hi, I have a three door 703 model refrigerator from Haier in 2011. It worked well with no issue till it this month. The freezer side was working well, however the fridge side the temp was at 19 deg. Lodged an online complaint (R[protected] on 19th May and they promised me to send a technician in 24 to 72 hours. Technician never showed up even after saying that he will show up. Very unreliable and they don't understand the importance of respecting other persons time. After waiting for over 3 days, I now regret buying a Haier product and will never recommend it to anyone due to service issues. I read so many others complaints about service and now I am forced to join them. Their service reputation is poor. Product wise I would rate 4/5, but servicewise 1/5. Sriram

dear sir ...i have purchased a fully automatic washing machine of haier company ... but its inlet pipe is too small to be used through tap... i had given this complain three months ago...after that service centre is not talking to me...this is too ridiculous ...please help me... i am staying in kochi...near toppampady...

Hi, I have bought a new Haier washing machine from Chandra Traders, Velachery main road, Selaiyur, Chennai - 6000073. After just one use, we have found that the machine is not working properly and also is not of food quality. We informed the dealer but there is no proper response from them. The price of the machine is Rs.8500/- but it is not befitting the quality. More over the salesman had introduced the product as a german one but it is of china make product. We feel cheated on purchase. Please help us find a fair solution for the issue. Thanks, Shahul Hameed. [protected]

I have purchased Haier CG220 mobile dop[protected]. Fault found last call details not showing. I have given it to authorized service center of Haier company 3-4 times but my mobile is not repaired by them and now it is in non-use condition. I have contacted the company so many times but not responding my complaint till date. Vijay Malviya [protected] Bhopal

I bought refrigerator in India, Jaipur from Ashoka Electronics, Jaynati Market Jaipur, Rajasthan. When I purchased there was a problem with a fridge is of gas leak, they replaced the fridge and after 3 months problem came extra cooling where my fridge is operating like Freezer. Now company is telling we will replace Thermostat and its very small part which can be replaced. When I asked there call center they give me number of Mr. Rohit Jain which cooperated in arranging a call with there General Manager, and general manager talked rubbishly and don't know how to deal with there customers. I don't recommend at all to buy this product, these look like Chinese with bad quality, at the time of purchase they boosted me to buy by giving offer of 10 years warranty and I after 3 months surprises are started :( don't, I want it to be replaced.

my name is dhiraj khurana...i bought a haier water heater drom fair
deal radio and electric co...in kirti nagar...bill no is 15821 dtd
13/2/14...they told me that heater will be installed on 14/2/14 if
you call them...i called haier customer care on 14/2/14 at 10.05 am in
morning...complaint id is DL[protected] ACCOUNT ID IS
1-Y4PB1...i waited for 14/2 no call came for installation...i
called cc of haier...again they gave me time 12 pm on 15/2...still
full 15/2 no calls for instalation...then i called them @ 6 pm they
told we will arrange instalation on sunday on priority basis...from
service centre(jagdamba ramesh nagar)...today i called the dealer that i
got no calls...they gave the number of some senior employee from
haier ([protected])...he told me that sunday is the holiday so we will
see if we can arrange tomorrow... I
REQUEST ALL THE PEOPLE OF INDIA...NEVER EVER BUY ANY HAIER
PRODUCTS...ITS A COMPANY...THEY NEVER KEEP THERE PROMISE...No proper response . cheated by haierDHIRAJ KHURANAE-37 FIRST FLOORMOTI NAGAR DELHI-[protected]

Dear Sir, I have purchase a HaierMobile phone in Year 2013, February. My complaint is submitted in 19 Dec 2013.To R V Solution Which is a third party service center of haier. But till I dont get any relevant response from the side of service center . They are telling me that My phone mother board is damaged and they are waiting from the company side . they just giving me the bogus answer . . But since my problem is not resolved by them and meanwhile visited the service centre for more than 5-6 times. Please guide me how to deal with them and resolve. All documentary proof available with me. Thanking you Arjun Kumar [protected]

Dear Sir We have bought one freeze: Model- HRD-2015PM-HSCP-B from M/s BISWAL SALES, J.K.ROAD, BANK STREET, JAJPUR ROAD, ODISHA vide bill no.RI©JKR:-3857 date[protected], delivery received on 05.02.2013 The freeze was not working since yesterday (17.01.2014) no cooling in side but light is on condition….please kindly send your technician and rectify it …

BY

R.S.NAIDU,
C/O.M.K.DASH, KANEIPUR,
NEAR “HENA” APARTMENT
JAJPUR ROAD, ODISHA