Haier — washing machine

Hi,

I have complained about a washing machine in May 2014 with complaint number KO[protected], under my husband's name, Mr Abhishek Kumar. One person visited my house after a week ihnforming that dryer's motor needs to be replaced. As my Washing Machine is under warranty period. We were waiting for him for almost 3 weeks, no one came, and his phone was also switched off, so couldnt contact.
Later on we called up again to Customer care asking for help, this time someone came and informed that it will be corrected in one week maximum. and he informed that as the previous guy left the job they cancelled the complaint !!!

He gave me another complaint number as KO [protected], which is also pending.

I called up again to ask about the same after a wk, a lady picked up and informed that she has informed it to her seniors so the problem will be corrected in 24hrs. After which I again called your customer care where I was informed that we cannot do anything from your phone complaint, please write to us!!!

Now, who so ever is reading this email, please tell me how many more times do I need to call you to get ONE washing machine fixed. It has been 3 months and there has been such a bad service given to us from your company, for which I will never recomend anyone to buy your product.

I am tiered of contacting you again and again, I want my Washing Machine fixed ASAP. How can you do such thing. This is a irresponsible behaviour from your company. Pathetic service has been given to us. I want an immediate action on this. Also at this time you should give me service recovery as because I bought a machine from you I have no other option to wash my clothes.

Your call centre says managers is not availble, what do you think your customer is an .!! no one does anything, pathetic, lazy people. I have attached the screen shot for written complaint done, still no action.

This mail will soon be marked to other emails addresses, so please act fast !!!

I had booked service request for my washing machine top loading automatic 6KG around 3rd September for AMC. The service engineer visited and informed that clutch assemby will be replaced. The cost of same is rs. 2850+275 service charges (The machine was bought on[protected]. When I checked up the status thru toll free I was informed the part has been requested and will take around 10 days to come. The machine is located in Sector 34 in Faridabad and is logistically closer to Badarpur (delhi) than Faridabad, . Upon checking up with Delhi I was told that total cost of the part is 2344 including service charge. When I checked up with Fbd service centre, I was told that the part is ready and includes Rs, 700 for transportation.

Sir I would like to know that a machine cost 10, 000 how come a clutch mechanism cost so much. Also the discrepency in availability of part, rates and terms. Kindly advise the earliest repair of the machine at your prescribed rate of Rs. 2344 (inc of service charge) s pointed by your Delhi. office. Product as bulky as washing machine needs to be fixed at the customer place itself or least transportation charge be included.

Please resolve the issue immediately and oblige

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