Hans Travels Complaints & Reviews

Iam travellig in bus number UP75M4963 indore to jodhpur. Unfortunately i got last sleeper in this bus i.e. seat number 36. Where i also paid the same amount like all the coustmer but my seat condition is worst that i never expected from the hans travels. I paid them ₹ 1300 for the seat but i got the service worth ₹200. AC of this compartment is not working properly and there is dust all around the seat and even in the AC panel. Even bed sheet is not provided specially to me. Iam requesting to the hans travels to not to make fool of people. Iam was a ## who choosen this bus for my comfort.

The worst experience with hans travels from delhi to indore yesterday on dated 14-feb-2019. Several times bus breakdown and it is more than 24 hours over still i am in bus. On 15-feb morning also we did not get proper washrooms. They are taking food break on lower quality dhabas.

The bus condition and the service us totally bad. Hans travels is a big company they could send us a backup bus to finish our journey. Now i am leaving there bus before muksi and taking taxi and payinh another 3500 rs to finish my journey.

Kuch to sharam karo... Beep beep beep

I had a bus which i had to sit in from andheri i was trying to contact the bus driver through the no. I got on message all the while he was saying me toh bs khetwadi se jaungga vaha se dusri bus h if it was lliike that appropriate no. Should have been given nd he was again nd again disconnecting the call! I had to sit at 19.31 i got there by 19.28 i was still scared of missing he wasn't telling anything, so i thought it would be better to reach some other stop i went all the way sion from andheri paid 300 for auto. When i reached there i came to know bus was about to come at 9.00 i reached there at 8.20 itself although the time in the app was mentioned that at 8.30 bus will reach sion.1/2 hr late. Then when at 9.00 a hans travel bus stropped i asked was it indore bus they said no he said it will come in few min after few min another bus came it didn't even stopped driver nd conductor went on asking from window without even stopping the bus then i luckily called hanstravel they gave me another no. I called on it he said hum toh nikkal. Gye vaha se cchuna bhatti pr h aa jao aap i had to come running almost 1/2km coz no auto was available. When i came here he wrote my seat no. On my bag and then he said aap bag le kr piche aa jao meri tbyat kharab h although it's there duty to keep it in. I had to keep the myself in dicky. Then when i was entering bus he said kuch kharcha pani dedo jb utarna rahega utar dunga. Never travelling in hans bus again. I expect a refund of my amount or appropriate concession if not i would approach for legal action.

The driver and staff of hans travels are extremely rude and arrogant. They find themselves kings who could say anything to the customer. They question customer why will you sleep till so late. Intimate the passengers that we will leave you at the hotels where the customers are eating. This is happening to me two days in a row. I travelled from satara to indore on 2nd feb 2019 and now returning from indore to satara on 3rd feb 2019. Balbir singh is the worst behaved guy who is very rude and talks stupid stuff. The bus number is mp09 fa 8346. I can provide my further details if required. I m never travel in this bus again. Would be preferring paulo travels instead.

My berth no. 27 has an iron bottle halder and a fall protection bar in either side where i'm supposed to rest my head. Towards the leg is a tv monitor. The berth size 24inches *62 inch...
Am i to be caged and lie still to avoid hitting on either side by an iron rod. Pictures available.
My height is 5feet 5 inch (65 inch) please help avoid any accidental injury. Roads are bumpy and tge driver is rash.
I have to travel further 12hrs in same situation.
I called up customer care explaining my situation but they were unable to address my concern.

Please resolve
Neetu agrawal

The worst experience with hans travels from delhi to indore up 75 at 1770 on[protected]. The bus was booked for 4 pmthe bus was late for more than 3 hours and it arrived at 7.45pm then the bus got breakdown 3 times in the journey of 350 km. And at last we are stuck in the road from last 3 hours. The bus condition and the service us totally bad. No response from the hans office as well as the customer care.

Res sir /madam i booked ticket dewas to nagpur today 21.12.2018. Bus no up75/mp8713 their is connecting bus to indore. My pic up point is bhopal bypass. I was waiting for bus from 5 to 7 but no bus i get.. I call the men whose contact number i got from ticket from 5.30 but he not recived. I called him so many times till 6.15 but he not recived my call. Finaly reciving called he said u got wrong no contact company after speaking with them he give me bhopal company number. They said contact to indore in this time was 7.30. I called indore hans travels contact no they said picked any private bus or auto and come to indore we aaranged same thing. I picked auto at 7.30 at and came bus stop and got private bus for indore. When i was in bus pipliaana indore travels called me and said dont come we are not wait.. And no one support me i am single girl at night and completly new in this city to travel nagpur no one support me and speak very rudly... I will complaint in police after insisting me they adjust me in next bus it is very bad experience for me i never even travel in this bus. I have all phone history in my phone... How can any one beheve like this.

Worst service i ever had. At the time of picking from wakad some other bus came delayed by 15 min, then on sangamwadi where we change the bus that one is also delayed by 20 min approx. We supposed to reach at destination by 9:15 but bus was delayed by 3 -4 hrs. Also due to some issue we have to change bus which has no facilities of blanket and space is too low. We reached indore by 12:30 pm where bus drop us outer side of indore near to bhawar kuan. Where i stay at geeta bhawan which cost me another 300 rs to reach at home in afternoon. I want refund of 50% otherwise will file legal complaint against bus management.

Booked 2 tickets (Amt - 1400 rs) of indore to nagpur non ac hans travels bus on 07 nov 2018. Bus got failed in route 15 km away from betul in night around 4 am.
After trying almost 1 hr bus didn't start and the driver told that some problem in engine.
No other bus was arranged from them for the onward journey to nagpur.
All passenger travelled by their own convinience till nagpur with a lot of trouble.
No refund was arranged from hans travels.
They are saying we will spoke with the driver.

I have booked ticket pnr : [protected]
For pune to bhopal and the arrival time of bus in pune was 4:46. But bus was late about 1 hour and, the timming to reach bhopal was 12:45 pm next day, it was reached at 4 :30 pm, its about 4 hours late, due to which my train from bhopal to gwalior was missed i was traveling through shatabdi and the ticket pnr: [protected] of 965 rupees.
Then after i have booked urgent ticket of 2nd ac from...

My friend is travelling to indore from pune on 2nd november, she got seat no. 27, which is on end side of bus. It is very surprising that after some time few men boarded on the bus with out reservation & accommodate themselves (With help of bus conductor) to the end of the bus, exactly beside where my friend seat is. She is feeling very unsafe in this condition. Also got touched by some person (Not sure knowingly or unknowingly). This is very serious matter regarding women safety specially in night times. Please look into same. Bus no. Up7at4679

I was travelling from pune to indore, my pickup point at pune was sangamwadi parking no. 3 but auto rikshaw man dropped us at parking 2 by his unknowingly mistake still we were at parking 3 by 6:10 while the reporting time was 6:16. The bus driver called us at 6:09 and said "time pe aane ka na, kaha khade ho tum log (Talking rudely)".
When the bus departured the video was enabled in our sleeper cabin but sound was missing so i called on the same number as the called me for the issue but he put down my phone while talking in a rude way to the bus attendant "are ye awaz chalu kar nahi to band kar yar isko, idhar gadi chalaye ya inka video" such a disappointment from a name like "hans travels"

Dear sir/madam,

I had travel on hans travels on dated 02.09.18 from indore to pune which is bus number up75at1855 this bus is sleeper ac in which the ride got the following problems.
1) bus arrived around one hour late on the boarding point.
2) around 10 p. M in night bus suddenly stopped and when we asked the driver he said some issue is there is in the engine we are looking into it.
3) then around 12 a. M in night bus again stopped for around 2 hours on the highway and driver replied that we are waiting for another bus as some engine fault is there so you all will be transferred to that bus but some how the bus get started and then again around 4 a. M in the morning bus stopped.
4) i reached pune sangamwadi at 11.00, while we had to reach at 7.51 in the morning. My ticket was from indore to pune (Nigdi) but bus driver said that the last stoppage is in sangamwadi and we will wait for another 2 or 3 hours here and will not move from here. You can go by auto or cab to pune (Nigdi).

Please give me the following charges, which is has gone by my pocket.
A) my total ticket amount 1431 ₹.
B) auto fare total 400 ₹ pune sangamwadi bus stop to nigdi.
C) my time wastage due to which i dint went to office on monday and inconvenience charge is 2000₹.

Please justify, and refund my money back.

Regards,
Amandeep kaur
Mail id amankaur. [protected]@gmail.com

Dear sir/madam,

With refer to the above pls refund an amount of a ticket operator hans travel pnr no.[protected] online booking through via.com of which pnr no. Fmnab2u4rys81 coach cancelled on departing time (From jaipur to kanpur on dated 1/10/18) we were very disappointed ur services.
Anyway kindly inform to via.com regarding this so we can get amount immediately.

With regards,

Dear Sir/Madam,
I booked and ticket From INdore to Gwalior on 2, 0ct2018. PNR is[protected] .
During Journey the bus was have some problem and its stop there . from this place passenger got face problem to bus and any other transportation. sir we take a mprtc bus from Guna to Gwalior and pay 140 rs. for journey.
I need this amount refund to my account.
i attached the ticket.

My parents were travelling from akola to indore. The driver of that bus was drunk and was driving very badly and once he just drove the bus over the divider. All the passengers got hurt. Also the condition of the bus was very bad. There was a leakage in the bus due to which seats were getting wet and passengers were not able to sleep and also not able to sit property. "you fools, taking so much fare from passengers and not even providing them with proper bus and comfort.
Have a look into this issue or else i have the full right to file a complaint against the hans travels for the fact that, one of its driver was drunk and in that condition he is driving.
I am very serious about it.

Im currently on board up75. At.1855 pune to indore, travelling with one framed mirror painting which is not possible to be kept in bus trunk for obvious reason. I told cleaner about same he replied “ok madam rakhlo seat par aapke pass”. Now at hault place he is asking for 200/- as luagage charges? By saying “yeh toh dena he padega”?
What kind of behaviour is this and why we need to pay extra for carry lugage untill its not a big good?
Staff is threating and taking loudly by saying dena he padega.

2. Bus hault took at a very remote and unsafe location, to be noted only hans buses came there and location is totally unsafe for women.

3. People who chose to book this bus service online are firstly got trapped with brand name where as real picture is bus has crowd or bumch of drunk people boarded on the way from outskirts.

4. Pathetic service from such a brand name.

This journey is going very terrible as im liternally threated by staff and totally scaring for any woman travelling alone.

Dear sir/mam,
If i am travelling from hans i expect a standard to be maintained in bus, driver has alloted seats to 14 adults and 7 childrens all (Labour class) in 3 sleeper seats, some are standing causing such an nonsense how these people will maintain hygiene i don't know. Driver has given them seats unofficially to extra money, atleast they have to maintain some standard and if they are giving seats than it should be alloted 1seat per head, no sense of adjusting around 21 people in three sleeper seat some are sitting on floors, extremely disappointed

Dear hans travels team,
We had been travel on hans travels on dated 03.09.18 from indore to satara which is bus number mp09fa8347 this bus is valvo multi axle sleeper ac.in which the ride got the following problems.
1) surviving a major accident that is in the moving bus both the wheels on the same side of the rear axle got out. Did not get even after finding 1 wheel. This is sefty related point. This incident is in front of rahuri agriculture college.
2) this incident happened at 3:30 am. Until 7:30 am, there was no contingency plan by hans travels.
3) after 4 hours of trouble by passengers, he shifted the passengers on single axle non-ac hans travels bus which number is mp09fa8350. This bus route is from indore to pune, in which bus is no space of till stood up. The child, elderly and woman was very much trouble. At this bus, we reached pune sangamwadi at 12:05, while we had to reach at 6:00 in the morning. My ticket from indore to satara but bus is drop in pune.
Please give me the following charges, which is has gone by my pocket.
A) my total ticket amount 1934 ₹.
B) hotel charges 1000₹ at pune.
C) auto fare total 225+200= 425 ₹ pune sangamvadi bus stop to hotel and hotel to bus stop.
D) ticket from pune to satara 458₹.
E) my time wastage due to which my meeting is cancelled and discomfort and inconvenience charge is 2000₹.
Total a+b+c+d+e= 1934+1000+425+458+2000=5817₹
Please justify, after this incident how will passenger are trust on hans travels.

Regards
Akhilesh birla
Mob no [protected]
Mail id [protected]@yahoo.com

Bus no:1770up75at1770, pickupmanno:[protected].. There is some internal problems in bus. I m travelling frm indor to delhi. At 4.00 am bus stopped at station near gwalior and till 10 'o clock it is there and thn driver told that we are not able to move from here so journey cancl.. Now we want our money back. We request to refund the money.. Bcoz time and money both wasted.