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HappyEasyGo Complaints & Reviews

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Last updated Jan 13, 2024
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AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18
Gurugram
Gurgaon District
Haryana
India
122015

HappyEasyGo reviews & complaints page 11

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R
Rajat1152
Nov 19, 2022
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Refund not initiated even after 2 and half months

Sir
I was having 2 bookings from bhubhaneswar to jaipur on 11thoct, both were booked with zero cancellation charge policy that is full refundable..
I cancelled both of them on 27th august but still haven't received any refund and whenever I call your customer care they always say wait for 3 days... I am tired of calling those people and now there customer care number also not working

Kindly help me in providing...
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A
ArunK.
from Jammu, Jammu and Kashmir
Nov 19, 2022
Dec 30, 2022
This thread was updated on Dec 30, 2022
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Money deducted twice for one ticket

Hello,
I have booked a ticket on 11th Nov with order ID:[protected] worth Rs. 4873/-
But during the payment the money got deducted twice once through a credit card and next through UPI payment.

I am trying to call customer care for last 10 days but no number is available. I have also dropped in a mail but no reply...
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M
mayank468
Nov 18, 2022
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HappyEasyGo not giving refund

HappyEasyGo not giving refund. Neither they are responding over email. Nor, they are picking the phone when I called on their helpline. It's more than 7 days now.

The support line on the site should be working and they should answer the phone....
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K
Kirti1305
Nov 18, 2022
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Refund not initiated

I had booked a flight from Bangalore to Patna but as the flight was rescheduled I had to cancel it. I cancelled it directly through airlines and they have shared document that they have initiated refund. Still Happy way ho has not returned my money saying it is pending with airlines...
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B
BismayR
from Bhubaneswar, Odisha
Nov 18, 2022
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Happy easy go - Money deducted but Ticket not booked

I have done flight ticket booking on 18th Nov 2022, on payment section I have done the payment, money deducted from my card but it showed 500 Error on payment page, where ticket not booked. I have tried 2nd time and got the same response, here my money got deducted 2 times, after a while my ticket got confirmed. But I didn't get the first payment amount reversed to my card, I have contacted my bank they said both are successful transactions,...
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A
Abhi939
from Sonipat, Haryana
Nov 18, 2022
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Refund for hotels reservation

Plz refund my amount for deducted money for hotel booking for date 7th November to 8th November which was not confirmed.

I have written enough email regarding same and not received any reply from your side. I was informed on call that money will be refunded within 7 days.
Now no response from anyone...
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A
Abhi939
from Sonipat, Haryana
Nov 18, 2022
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Refund for hotel reservation

Plz refund my amount for deducted money for hotel booking for date 7th November to 8th November which was not confirmed.

I have written enough email regarding same and not received any reply from your side. I was informed on call that money will be refunded within 7 days.
Now no response on email or customer service....
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A
aaayushees
from Vasco da Gama, Goa
Nov 17, 2022
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Refund not issued for cancelled flight.

PNR: MJIL3B/SG, 55949454/SG
Reference number:[protected]
Passenger name: Aayushi Singh
Date of travel: 4th August 2022
Trip ID:[protected]

The last date for the refund issue from Happyeasygo was 20th September 2022. I have not received my full refund yet. Airlines issued a refund from their end on 31st July itself, happyeasy go has kept my money for more than 3 months now. This is the highest...
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S
Nov 17, 2022
Dec 23, 2022
This thread was updated on Dec 23, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money deducted but ticket not booked

I have done flight ticket booking on 16th Nov 2022, on payment section I have done the payment, money deducted from my card but it showed 500 Error on payment page, where ticket not booked. I have tried 2nd time and got the same response, here my money got deducted 2 times, after a while my ticket got confirmed. But I didn't get the first payment amount reversed to my card, I have contacted my bank they said both are successful transactions,...
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N
nagpalgarima26
Nov 16, 2022
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HappyEasyGo - Refund not received

PNR - 6U8UE5
HappyEasyGo TRIP ID[protected]
Airline - Vistara
Booking Date - 29th Aug, 2022
Passenger Names - Sahil Tuteja / Garima Nagpal

1. We had booked our vistara flight for 8th Dec with HappyEasyGo for travelling from Jammu to Bangalore.
2. Due to reschedule from the airline and the revised timing not suiting us, the airline agreed to cancel our flight for a full refund.br...
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S
Sid123@
from Mumbai, Maharashtra
Nov 16, 2022
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Regarding refund

[protected]
Anand pal singh
I haven't got my refund it's been 3 month no e is responding my mails and calls they even change there customer care number how will I get my refund back...
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Address:AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana 122015

I have booked airline ticket from DEL- VGA ( Trip ID :[protected] on HappyEasygo website . Payment of 5724 was deducted for the ticket but airline PNR was not provided by website. Website lists trip id and mentions that PNR will be issued in 1 hour but even after 2 days there is no update from HEG team. On trying to reach customer care multiple times, i had no response from email/contact numbers mentioned on the website ( [protected]@happyeasygo.com,...
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G
gouravmahawar
from jaipur, Rajasthan
Nov 16, 2022
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No refund of airfare cancelled on 31.08.2022 (PNR- FIQFUQ)

1. I wanted to prepone my journey but was not allowed so forced to cancel the ticket (Jaipur-Bengaluru, Journey date 01.11.2022, Ticket booking- 29.07.2022).
2. After cancelling ticket on 31.08.2022 of PNR- FQFUUQ I recd. msg of refund within 45-90 days.
3. Airline site of "INDIGO" is showing as payment done of amount 8602/- on same day .
4. I tried to contact through phone no.[protected]/[protected] and also mailed...
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S
Shagun Raghavan
Nov 16, 2022
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Money debited but no response from company

Address:Sector 18, Phase IV, Gurgaon
Website:happyeasygo. com

Ny father made a payment of Rs 40, 000/- today for booking a flight from Delhi to Cochin on your site.
His money got debited, but the site said 404 Method not known.

Please resolve this issue as soon as possible.
This is very unprofessional on their part to have such a ### service of payment.

His name: ogesh Solanki...
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B
Biplav_215
Nov 14, 2022
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Fake/Fraud customer service

Now I am getting fraud calls on getting my refund.
Asking me to use SBI YONO cash option and send them details.

Don't know how fake/fraud callers got my details from the Consumer Complaint site.

Please keep the details of any Costumer confidential.
This Consumer forum is also not safe as it leaks data....
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R
Rithik Srivastava
Nov 12, 2022
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Amount debited but ticket not booked

Trip id :[protected]

amount of 4752 debited and even received by the company still not issuing the ticket....
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I have booked a flight from Bhopal to Bangalore at 15:44pm today.
In the first time, I have entered credit card details and OTP. Server showed an error message 405 (Method is not allowed or supported)
I have received a message to perform transaction again otherwise seat booking is tight. I have made another payment on the app for the same amount at 15:46pm.

Two times amount got deducted from my account for the...
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T
tabishahmedkhan
from Delhi, Delhi
Nov 11, 2022
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HappyEasyGo is holding our refund money for more than a year

Address:Bangalore

We have been waiting for more than a year for our refund now. It is terrible on the
your part to sit on the refund for this long, given that the airlines (spicejet) has
already refunded the full amount.
I have been tirelessly making calls to the happyeasygo customer care for months
now, but nothing is done from your end to resolve the issue. Last email i received
from them is below:
"Dear Saima, br...
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B
Biplav_215
Nov 11, 2022
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Recent changes

Now they have deactivated their’s helpline number as well.
Please file a case against this fraud company and Chinese owner.
I lost my hard-earned money to these frauds.

Please help me file case against them....
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M
mparitosh
from Kanpur, Uttar Pradesh
Nov 9, 2022
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Refund not processed, Customer Care not responding

I had my GOAIR flight booked through happyeasygo with PNR YENUHK from Delhi to Hyderabad that was cancelled by GoAir and refund was sent by GoAir. I have been trying to reach HappEasyGo for the refund to be sent to my account, but no one is responding. I have been trying to reach them via call, mail, twitter but no one has been responding or picking up the calls....
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